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Reviews of Hotel Montera Madrid, Curio Collection By Hilton

5 out of 5
Hotel Montera Madrid, Curio Collection By Hilton
Calle Montera 47, Madrid, Madrid

Reviews

9.6

Exceptional

Rating 10 - Excellent. 39 out of 47 reviews" "
Rating 8 - Good. 5 out of 47 reviews" "
Rating 6 - Okay. 1 out of 47 reviews" "
Rating 4 - Poor. 1 out of 47 reviews" "
Rating 2 - Terrible. 1 out of 47 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Izabela

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, friendly staff, amazing room and good breakfast! One of the best hotels we visited. Also child friendly. Highly recommended to everyone
Stayed 4 nights in Apr 2024

10/10 Excellent

Ausama A., Amman

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Staff and Location was excellent, including Reception, Concierge, Bellboys...etc. What I did not like was the House Keeping, extremely clumsy, never vacuumed the floor, never wiped the coffee table, nor the cupboards, never washed the cups, glasses...etc.
Stayed 5 nights in Apr 2024

10/10 Excellent

Charles

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous property with wonderful staff
Stayed 1 night in Mar 2024

10/10 Excellent

Rebecca

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff checked us in early, the room was spotless and the welcome drink was wonderful to enjoy on the rooftop at the bar. The rooms are extremely quiet for being so close to a major city area. Property felt very safe and secure. I would definitely recommend.
Stayed 1 night in Feb 2024

10/10 Excellent

Kazuma

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024

10/10 Excellent

FAHAD

Stayed 6 nights in Jan 2024

10/10 Excellent

Ovul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and excellent staff
Stayed 3 nights in Dec 2023

10/10 Excellent

Roberto

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property in an incredibly convenient location. While small , the property is up to date ,has great rooms and excellent staff. We had a small issue but they were very fast to correct it and take care of me and my wife. I would absolutely recommend it for anyone staying in Madrid.
Stayed 3 nights in Dec 2023

10/10 Excellent

Paula

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved loved loved this charming boutique hotel. It’s super stylish, very well maintained and so much attention to detail. The team was very welcoming, warm and absolutely loved it.
Stayed 1 night in Dec 2023

8/10 Good

ANA

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good and nice room, the only thing was a weird odor inside....
Stayed 1 night in Nov 2023

10/10 Excellent

Gavin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Amazing stay hotel so nice . Staff were so good . Location was perfect. Madrid is a great city for a long weekend .
Stayed 3 nights in Nov 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

Colin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Ana, Pinole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Marilyn

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Beautiful room - SOOO convenient - right off Grand Via so easy to get to everything.
Stayed 9 nights in Sep 2023
Response from Front Desk Team on Oct 9, 2023
Dear Marilyn, Thank you very much for choosing Hotel Montera Madrid Curio Collection by Hilton for your holidays in the city and for sharing this great review of your recent stay . We are thrilled to see that you have enjoyed your stay , the entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We look forward to welcoming you back again soon!Sincerely,Montera Team

10/10 Excellent

steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Montera Madrid was excellent !!
Stayed 2 nights in Oct 2023
Response from Front Desk Team on Oct 9, 2023
Dear Steve,First and foremost we would like to thank you for the praising review you shared following your recent visit to our Hotel Montera Madrid Curio Collection by Hilton and are delighted to read that we were able to match your expectations. On behalf of our entire team, we greatly look forward to your return. Please do not hesitate to contact us directly if we can assist in making your return even more memorable.Best regards,Montera Team

10/10 Excellent

Sherri

Traveled with family
The people that work there are fantastic! It is obvious they want you to enjoy your visit & help in every way to make that happen! A delightful experience!
Stayed 4 nights in Sep 2023
Response from Front Desk Team on Oct 9, 2023
Dear Sherri,Thank you very much for sharing this great review of your recent stay at our Hotel Montera Madrid Curio Collection by Hilton. We are very happy to see that you have enjoyed your stay with us and we certainly agree that our dedicated staff plays a key role to our guests' overall experience. We are looking forward to welcoming you again soon!Warm regards,Montera Team

10/10 Excellent

Veronica, miami

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved this hotel. Our room was ready right away, which was great because of the time difference and we were tired and wanted to sleep. The staff was super friendly and kind. The only thing to note, is that the cars don’t reach the hotel, it’s on a pedestrian only street. But it wasn’t too bad, just rolled our luggage for about 1/2 a block. Angel, the bellman was extremely helpful, he went the extra mile to help us with the luggage when it was time to go, since the car couldn’t make it all the way to the property. The restaurant and roof top bar were also fantastic.
Stayed 2 nights in Jul 2023
Response from Front Desk Team on Aug 12, 2023
Dear Mrs. Loman,Firstly we would like to thank you for the lovely review you shared following your recent visit to our Hotel Montera Madrid Curio Collection by Hilton, and are delighted to read that we were able to match your holiday expectations. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories.We are looking forward to seeing you soon again!Yours sincerely,

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Front Desk Team on Aug 12, 2023
Dear guest,Thank you very much for sharing this great review of your recent stay at our Hotel Montera Madrid Curio Collection by Hilton. We are thrilled to see that you have enjoyed your stay and we certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We look forward to welcoming you again soon!Sincerely,

10/10 Excellent

Hamad

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel overall is very nice. The location & rooms and service of them are perfect I try it two times the last month. They upgrade my room as a gift ( loyalty)😍
Stayed 3 nights in Jul 2023
Response from Front Desk Team on Jul 23, 2023
Dear guest,Firstly we would like to thank you for choosing our Hotel Montera Madrid Curio Collection by Hilton once again for your holidays and for sharing this wonderful feedback of your recent stay among us, it is indeed very rewarding to read that we keep on meeting all your holiday needs and wishes year after year.We look forward to welcoming you again soon!Sincerely,

10/10 Excellent

Hamad

Stayed 1 night in Jul 2023
Response from Front Desk Team on Jul 6, 2023
Dear Hamad,Thank you for taking the time to review our Hotel Montera Madrid Curio Collection by Hilton. Your feedback is very important to us and we are delighted that you enjoyed your stay.We are looking forward to seeing you soon.Kind regrads,

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful staff, completely renovated hotel with gorgeous decor and design. Everyone is friendly and ready to help at any time! Will definitely stay next time I'm in Madrid!
Stayed 2 nights in Jun 2023
Response from Front Desk Team on Jun 15, 2023
Dear guest,First and foremost we would like to thank you for the praising review you shared following your recent visit to our Hotel Montera Madrid Curio Collection by Hilton and are delighted to read that we were able to match your expectations. Best regards,

10/10 Excellent

Alejandra

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
amazing staff
Stayed 6 nights in May 2023
Response from Front Desk Team on Jun 7, 2023
Dear guest,Thank you for reviewing your recent stay in our Hotel Montera Madrid Curio Collection by Hilton. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed.Best regards,

10/10 Excellent

Tatiana

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
This Botique hotel is more than what the pictures show. You need to be there to experience it. The customer service exceeds all the levels of excellence. A big thank you to all the staff from bellmen, concierge, front desk, and restarurant.
Stayed 1 night in May 2023
Response from Front Desk Team on Jun 7, 2023
Dear guest,We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and Hotel Montera Madrid Curio Collection by Hilton was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories.Best regards,

4/10 Poor

Fauzia

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Most of the rooms in this property are small so I paid for the King Esperanza Plus Room. The second night the toilet flush stopped working and they moved us to a smaller room. Um, why am I paying for the rate for the King Esperanza Plus Room and receiving a smaller room instead? In addition, the water stopp3d working for a few hours on one of the afternoons as well, and on another afternoon there was a lpud alarm bell throughout the hotel. The hotel is also not soundproofed adequately and walls are thin so you can hear what is going on in the hallways as well as outside in the plaza.
Stayed 5 nights in May 2023

2/10 Terrible

Jesus

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Property not ready to receive guest. Gym is close, Elevator don't work and when it does is super slow, wifi is terrible it disconnects every time you log off and they charge you $5 everyday for it. Finally doorman can be rude since there’s a lot of people in front of the hotel and they cant know who’s a guest of the hotel.

10/10 Excellent

Miranda

Stayed 2 nights in May 2023
Response from Front Desk Team on Jun 10, 2023
Dear guest,First and foremost we would like to thank you for the praising review you shared following your recent visit to our Hotel Montera Madrid Curio Collection by Hilton and are delighted to read that we were able to match your expectations. Kind regards,

10/10 Excellent

Erez

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just perfect
I cannot emphasize enough how extraordinary my hotel experience was - without a doubt, the absolute pinnacle. It all began when I reached out to the hotel's Guest Experience team via email, and that's when the incomparable Issac stepped in. His level of service went above and beyond anything I could have imagined. He played a pivotal role in orchestrating a surprise proposal for my girlfriend, arranging delightful treats along the way, coordinating a shuttle service, and even ensuring we had exquisite flowers, wine, and delectable snacks. Alvaro and Narella, two other outstanding staff members, joined forces to continuously enhance our stay. They not only provided us with exceptional dining recommendations but also captured our "just engaged" moments against the breathtaking backdrop of the rooftop pool area. While some individuals may have expressed concerns about the elevators or the hotel's newness in their reviews, I must express my admiration for the hotel's proactive approach to addressing every aspect. They have installed additional elevators and exhibit an unwavering commitment to enhancing both the establishment and guests' experiences. I was pleasantly surprised when our bed was immaculately made twice a day, and the occasional appearance of delightful letters and chocolates on our pillows added a touch of elegance. By the way, the pool boasts a truly awe-inspiring view. As an added bonus, the hotel provides water fountains for refilling reusable water containers,
Stayed 5 nights in May 2023
Response from FRONT DESK TEAM on May 17, 2023
Dear Erez on,We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and Hotel Montera Madrid Curio Collection by Hilton was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories.We thank you for your very kind words about our guest team as they work tirelessly every day to personalize the guest's stay, we will make sure to relay your praising comments to them and we are sure they will be happy to know their efforts have been appreciated.Moreover we are glad you enjoyed the beauty of our pool area as well as the comfort of our sunbeds.Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon.Best Regards,

10/10 Excellent

Trung Hieu

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Das Hotel liegt mitten in der Stadt und super Aussicht vom Rooftop
Stayed 2 nights in May 2024

10/10 Excellent

??

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

andres, BOGOTA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Aunque las habitaciones son muy pequeñas, todo está súper bien diseñado.
Stayed 4 nights in Mar 2024

10/10 Excellent

Chiara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Georgette

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El personal del hotel es muy atento, la limpieza y el cuidado de la propiedad excelente, la gastronomía de l hotel es una muy buena opción si no quieres salir del hotel. La ubicación es sumamente cómoda especialmente para cuando viajas por negocios y debes salir a diferentes lugares. Muy agradecida con las atenciones de los chicos de la entrada siempre atentos.
Stayed 5 nights in Jan 2024

10/10 Excellent

MARZIO

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 2 nights in Dec 2023

10/10 Excellent

YOLANDA

Stayed 1 night in Nov 2023

8/10 Good

Lourdes M

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Habitaciones diminutas, muy ruidoso el ambiente
Stayed 4 nights in Nov 2023

10/10 Excellent

Glayce Karen

Stayed 4 nights in Oct 2023

10/10 Excellent

ricardo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Front Desk Team on Oct 9, 2023
Dear Ricardo, Thank you for taking the time to review our Hotel Montera Madrid Curio Collection by Hilton. Your feedback is very important to us and we are delighted that you enjoyed your stay.Sincerely, Montera Team

8/10 Good

Carol

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
泳池有點失望，不可能游水，只能坐在池邊看風景，泳池水質也很差，很多浮游生物，另外房間洗手間的燈光一時光，一時暗，不知如何是好
Stayed 3 nights in Jul 2023
Response from Front Desk Team on Aug 12, 2023
Dear Mrs. Carol,We are sincerely grateful for the time you spent to share your comments on your recent stay in our Hotel Montera Madrid Curio Collection by Hilton, your detailed review will certainly assist in order to keep on improving the quality of our services for our valued guests. Although we sincerely regret your disappointment with your stay, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future guests' experience among us. Kind regards,

10/10 Excellent

Clement

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Front Desk Team on Jul 26, 2023
Dera guest,Thank you very much for sharing this great review of your recent stay at our Hotel Montera Madrid Curio Collection by Hilton. We are thrilled to see that you have enjoyed your stay and we certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We look forward to welcoming you again soon!Sincerely,

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Underbart, nytt hotell i Madrid!
Så glada att vi valde att testa hotellet även fast det inte var helt klart. Fantastisk inredning i såväl rum som lobby, sociala ytor, bar, restaurang osv. Väldigt trevlig och hjälpsam personal som gjorde det lilla extra. Perfekt läge för såväl sevärdigheter som shopping och restauranger. Lätt att få taxi utanför hotellet. Underbara sängar och badrum! Hade rum på våning 8 och öronproppar är att rekommendera för en god natts sömn för att stänga ute ljuden från gatan (ju högre desto bättre...), men tyst AC :) Ljuvlig takterrass med några solsängar och en liten plungepool att svalka fötterna i, tyvärr hade inte själva rooftop-baren öppnat (ej färdigställd). Trots detta jättebra mat- och dryckservice upp till poolområdet. Kan verkligen rekommendera andra att bo här och skulle inte tveka över att välja detta hotell igen för nästa Madrid-vistelse!
Stayed 4 nights in May 2023
Response from Front Desk Team on Jun 18, 2023
Dear Guest, Thank you very much for sharing this great review of your recent stay at our Hotel Montera Madrid Curio Collection by Hilton. We are thrilled to see that you have enjoyed your stay and we certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Also, we are glad to see that you really enjoyed the beauty of our installations and pool. It is our intention to offer pleasing and clean accommodations so that our guests can still enjoy their vacation memories once they are back home.We look forward to welcoming you again soon!Sincerely,

8/10 Good

Maribel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in May 2023
Response from Front Desk Team on Jun 3, 2023
Dear guest,Thank you for taking the time to review our Hotel Montera Madrid Curio Collection by Hilton. Your feedback is very important to us and we are delighted that you enjoyed your stay.Kind regards,

10/10 Excellent

yoandy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Front Desk Team on May 27, 2023
Dear guest,Thank you very much for such a positive review of your stay. Kind regards,