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Reviews of Hostal Golden Alcalá

2.5 out of 5
Hostal Golden Alcalá
Calle Alcalá , 288, Madrid

Reviews

8.4

Very Good

Rating 10 - Excellent. 161 out of 399 reviews" "
Rating 8 - Good. 174 out of 399 reviews" "
Rating 6 - Okay. 44 out of 399 reviews" "
Rating 4 - Poor. 11 out of 399 reviews" "
Rating 2 - Terrible. 9 out of 399 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Carlos Ramon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from HOTEL GOLDEN ALCALA on May 8, 2024
Muchas gracias por sus comentarios

2/10 Terrible

Victor

Traveled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
No habia telefono, no habia calefaccion y la habitacion tenia un terrible olor a cigarro.
Stayed 2 nights in Apr 2024
Response from HOTEL GOLDEN ALCALA on May 8, 2024
Muchas gracias por sus comentarios, sentimos su mala experiencia

10/10 Excellent

Aristides J

Stayed 3 nights in Dec 2023
Response from HOTEL GOLDEN ALCALA on Feb 2, 2024
Muchas gracias por su comentario

10/10 Excellent

Darren

Stayed 1 night in Nov 2023
Response from HOTEL GOLDEN ALCALA on Feb 2, 2024
Muchas gracias por su comentario

10/10 Excellent

FRANTISEK

Stayed 1 night in Nov 2023
Response from HOTEL GOLDEN ALCALA on Nov 16, 2023
Muchas gracias por su comentario

8/10 Good

Domenica

Liked: Cleanliness
Stayed 1 night in Oct 2023
Response from Golden Alcala on Oct 24, 2023
gracias por tu valoración, recuerda que el hotel Golden Alcalá es tu casa en Madrid.

10/10 Excellent

German Israel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from HOTEL GOLDEN ALCALA on Oct 23, 2023
Muchas gracias por su comentario

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Golden Alcala on Oct 17, 2023
Muchas gracias por su puntuacion

8/10 Good

ranie

Traveled with group
Clean basic but comfy and helpful pleasant front desk!!
Stayed 1 night in Oct 2023
Response from golden alcala on Oct 13, 2023
Thank you for your comment, we hope to see you again to have the pleasure of serving you. Remember that the Golden Hotel is your home in Madrid.

10/10 Excellent

Aura Fernanda

Stayed 1 night in Jun 2023
Response from Golden Alcala on Jul 31, 2023
Muchas gracias por su comentario

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable Stay in Barcelona and Madrid
Stayed 2 nights in Apr 2023
Response from Golden Alcala on May 5, 2023
Muchas gracias por su comentario

10/10 Excellent

Felipe

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good price/service balance. All the rooms had twin beds.
Stayed 1 night in Jul 2022
Response from golden alcala on Jul 6, 2022
Muchas gracias por su comentario

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice for the price. Would stay again and I recommend it to others. Easy access to two metro stations. Easy walk to Plaza Toros and Ventas.
Stayed 2 nights in May 2022
Response from golden alcala on Jun 10, 2022
Muchas gracias por su comentario

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from GOLDEN ALCALA on Nov 25, 2021
Muchas gracias por su comentario

10/10 Excellent

Isa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from GOLDEN ALCALA on Sep 23, 2021
Muchas gracias por su comentario

8/10 Good

Salvador

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from GOLDEN ALCALA on Sep 19, 2020
¡Muchas gracias por su comentario!

8/10 Good

Mai

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Jan 2020
Response from LCS on Jan 27, 2020
Muchas gracias por su valoración, le esperamos pronto!

4/10 Poor

Tom

Disliked: Property conditions & facilities, room comfort
Out of the way area, but easy metro to center
Great place tucked away from central Madrid, but easy access to everything via the metro close by (easy walking distance). Young man at the desk spoke great English and was very helpful (and sincerely nice, unsually). Room was facing street, but windows were double-pane and VERY quiet when closed and steel shade lowered. Overall, was very happy with the area and the hotel. If I stay in Madrid again, I will stay here. For the price, it's a steal.
Stayed 2 nights in Dec 2019
Response from GOLDEN ALCALA on Jan 8, 2020
Thank you, fot your coment!

8/10 Good

William

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from GOLDEN ALCALA on Dec 6, 2019
¡Muchas gracias por su puntuación!

6/10 Okay

Verified traveler

Stayed 1 night in Nov 2019
Response from recepcion on Nov 21, 2019
Estimado huésped, muchas gracias por su valoración. En Golden Alcala trabajamos para que nuestros clientes estén satisfechos. Un cordial saludo.

10/10 Excellent

Mo, Dubai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean and tidy. The cute lady at the reception was very nice and friendly! The only downside is the entrance. At the first instance it looked like a grocery entrance.
Stayed 1 night in Nov 2019
Response from GOLDEN ALCALA on Nov 9, 2019
Thank you very much for your comment, we hope you come back soon :)

6/10 Okay

David, West Vancouver, BC, Canada

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The location is very good, within 5 minutes from the subway station. The room is very small for a double bed. It is hard to squeeze into the chair and desk cramped by the bed. There is absolutely no usable shelves or drawers. Cleanliness was generally fine. The room could be vacuumed more thoroughly. The sheets, pillows and the towels were not changed over a 5-night stay. The English of the staff was limited but they had a friendly.disposition and were helpful..
Stayed 6 nights in Sep 2019
Response from recepcion on Oct 17, 2019
Estimado huésped, gracias por su valoración. En Golden Alcala trabajamos para que nuestros clientes estén satisfechos. Un cordial saludo

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to Stay in Madrid
Nice and helfpul stuff, highly recommended.
Stayed 1 night in Sep 2019
Response from recepcion on Oct 17, 2019
Estimado huésped, gracias por su valoración. En Golden Alcala trabajamos para que nuestros clientes estén satisfechos. Un cordial saludo

10/10 Excellent

Verified traveler

Stayed 5 nights in Sep 2019
Response from recepcion on Oct 16, 2019
Estimado huésped, gracias por su valoración. En Golden Alcala trabajamos para que nuestros clientes estén satisfechos. Un cordial saludo

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean! Good location with shops near by. Great service.
Stayed 3 nights in Sep 2019
Response from hotel golden alcala on Sep 17, 2019
Thank you!

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was amazing!! Staff went well out of their way to help me get around and make my stay in Spain easy! The rooms are squeaky clean, the bathroom was spotless-this was definitely one of the best places I stayed at! They even kept my bag in storage for FREE while I went on the Camino!! Thank you so much for everything!! I’d definitely stay here again
Stayed 1 night in Jul 2019
Response from Elena on Aug 9, 2019
Estimado huésped, muchas gracias por su valoración positiva. En Golden Alcala trabajamos para que nuestros clientes estén satisfechos. Esperamos volver a verle. Un cordial saludo

8/10 Good

Daryl, London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked the single room, expected a single bed. But I got a nice big double bed. So that was pleasing
Stayed 1 night in Jun 2019
Response from RECEPCION on Jul 13, 2019
Estimado huésped, muchas gracias por su valoración positiva.Nos alegra saber que tuviese una estancia agradable. En Golden Alcala trabajamos para que nuestros clientes estén satisfechos. Esperamos volver a verle. Un cordial saludo

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, amenities
The room was supposed to be nonsmoking but it reeked of smoke. :-(
Stayed 2 nights in Jun 2019
Response from recepcion on Jun 29, 2019
Estimado huésped, muchas gracias por su valoración positiva. En Golden Alcala trabajamos para que nuestros clientes estén satisfechos. Esperamos volver a verle. Un cordial saludo.

4/10 Poor

Verified traveler

Stayed 1 night in Jun 2019
Response from RECEPCION on Jun 29, 2019
Estimado huésped, muchas gracias por su valoración . En Golden Alcala trabajamos para que nuestros clientes estén satisfechos. Esperamos volver a verle. Un cordial saludo.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property had an all night store downstairs good internet.
Stayed 1 night in May 2019
Response from recepcion on Aug 2, 2019
Muchas gracias por su valoración positiva. En Golden Alcala trabajamos para que nuestros clientes estén satisfechos. Un cordial saludo

10/10 Excellent

Verified traveler

Stayed 1 night in May 2019
Response from RECEPCION on May 15, 2019
Muchas gracias por su valoración. Un saludo.

8/10 Good

Eoin

Liked: Cleanliness, property conditions & facilities
I stayed for one night for business. I would have prefered a double bed rather than two single beds but they told me that there were only twins. The room was clean but basic... I suppose for the money, it was fine. No english news channels on tv... but this is not illegal. I had asked for an iron as I had a meeting the next morning but was told that none were available. Fine for one night
Stayed 1 night in Mar 2019
Response from Reception on Mar 8, 2019
Thanks for your assessment. A greeting.

8/10 Good

JOON MO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from Recepción on Dec 4, 2018
Gracias por su valoración. Un saludo.

10/10 Excellent

Rita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and comfortable room. Not too far from the airport by uber.
Stayed 1 night in Nov 2018
Response from recepcion on Nov 3, 2018
gracias por su comentarios，

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
perfect - very clean, helpful desk staff, convenient to airport and downtown
Stayed 1 night in Oct 2018
Response from director de golden alcala on Oct 19, 2018
Thank you very much for staying at our hotel, all of our staff welcome you to come back next time.

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from gerente de golden alcala on Oct 15, 2018
gracias por su visita

8/10 Good

Marisol

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un hotel que se corresponde a lasd estrellas que tienen. Limpio y amplio. Suempre intento quedarme aqui cuando voy a Madrid. Relacion calidad precio excelente
Stayed 1 night in May 2024

8/10 Good

Carlos

Traveled with partner
Liked: Cleanliness, staff & service
Colchones demasiado blandos
Stayed 2 nights in May 2024

10/10 Excellent

MARCOS

Liked: Staff & service
x
Stayed 1 night in May 2024

8/10 Good

Eduardo, Laredo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Barato y Agradable
Stayed 3 nights in May 2024
Response from HOTEL GOLDEN ALCALA on May 8, 2024
Muchas gracias por sus comentarios

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nada me gustó todo
Stayed 2 nights in Apr 2024
Response from HOTEL GOLDEN ALCALA on May 8, 2024
Muchas gracias por sus comentarios

8/10 Good

ALICIA

Liked: Cleanliness, staff & service, property conditions & facilities
Genial la situación
Stayed 3 nights in Apr 2024
Response from HOTEL GOLDEN ALCALA on May 8, 2024
Muchas gracias por sus comentarios

8/10 Good

AGUSTINA

Liked: Cleanliness, staff & service, property conditions & facilities
La habitación para 1 persona es pequeña pero suficiente. Destacar la limpieza de la habitacion y de lavropa de cams
Stayed 1 night in Apr 2024
Response from HOTEL GOLDEN ALCALA on May 8, 2024
Muchas gracias por sus comentarios

8/10 Good

Rosa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La cama y el colchon super incomodos
Stayed 3 nights in Apr 2024
Response from HOTEL GOLDEN ALCALA on Apr 20, 2024
Muchas gracias por su comentario, trabajamos día a día para mejorar nuestras instalaciones

6/10 Okay

MIGUEL ANGEL

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Camastro, que los de los calabazos de los presos son mejores, una única almohada que mediría 20 cm, nada más entrar en el baño un moco pegado en azulejos y pelos en el secador
Stayed 1 night in Apr 2024
Response from HOTEL GOLDEN ALCALA on Apr 20, 2024
Muchas gracias por su comentario, trabajamos día a día para mejorar nuestras instalaciones

8/10 Good

etay

Business traveler, Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
guay y sencillo!
Stayed 1 night in Mar 2024
Response from HOTEL GOLDEN ALCALA on Apr 20, 2024
Muchas gracias por su comentario

10/10 Excellent

Miriam martin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from HOTEL GOLDEN ALCALA on Apr 12, 2024
Muchas gracias por su comentario

8/10 Good

Inga

Traveled with partner
Liked: Cleanliness, staff & service
The Location was good- Not far away from the Metro Station and only 10 min. From the City. It is a clean and Little Hotel. The room is small but enough for a City Trip. The employees were nice, but Not everybody were able to speak english. It is directly at a Main street so you hear the Cars the whole Night when you have a light sleep. There is a bakery with good coffee and a Supermarket and some restaurants close to the Hotel. We would come back for a Short City Trip because it is clean and the Price per Night is totally ok.
Stayed 4 nights in Mar 2024
Response from HOTEL GOLDEN ALCALA on Apr 8, 2024
Muchas gracias por su comentario

6/10 Okay

Naia

Liked: Staff & service
Buen servicio
Stayed 1 night in Apr 2024
Response from HOTEL GOLDEN ALCALA on Apr 9, 2024
Muchas gracias por su comentario

4/10 Poor

ANA

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Muy pequeño
Stayed 1 night in Apr 2024
Response from HOTEL GOLDEN ALCALA on Apr 8, 2024
Muchas gracias por su comentario