Calle del Término, 3333, Torrejón de Ardoz, Madrid
Reviews
8.2
Very Good
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The hotel was fine, parking was really secure. Not much to do in the area as industrial, but 2 or 3kms away you have all you need. Staff were nice and friendly.
Lo tomamos por estar cerca del aeropuerto y no está tan cerca, está en una zona industrial lejos de todo, pero el restaurante de ahí es bueno y la gente muy amable.
El taxi nos cobro 25 euros por ir al hotel y lo mismo por ir al aeropuerto.
Ana Alicia
Stayed 1 night in Nov 2023
Response from Javier -Dpto. Recepción- on Nov 13, 2023
Muchas gracias por compartir en este sitio su opinión positiva sobre nuestro establecimiento.
It is a great place to stay en route. Staff were very friendly and helpful, my Spanish is terrible and the staff were excellent. Restaurant provided a very tasty meal with nice local wines.
Location is an industrial park will quick airport access.
Robert
Stayed 1 night in Oct 2023
Response from Paula- Dpto Recepción. on Oct 30, 2023
Dear Robert,First of all, we want to convey our gratitude for your kind words and unbeatable review.It is very kind to express your appreciation for the attention received. We are proud of our team for their performance, cordial treatment and the dedication they have to each guest.On the other hand, we are glad that the location of the hotel, with excellent connections and perfect for visiting the city, was useful to you.We hope to see you again very soon.Here or the other hotels in the Porcel chain.Receive a cordial greeting.
4/10 Poor
Peter
Traveled with partner
Oct 24, 2023
Liked: Cleanliness, staff & service
Disliked: Amenities
This hotel should be rated at best 3 stars.
Peter
Stayed 1 night in Oct 2023
Response from Javier -Dpto. Recepción- on Nov 13, 2023
Gracias por tomarse el tiempo para valorar su experiencia después de su reciente estancia con nosotros. Por otro lado, tomamos nota de sus opiniones para mejorar nuestro servicio.
The property is a good in-and out place if you’re traveling out of the airport close by. It’s in an industrial area so don’t expect to walk to restaurants or shopping.
Holly
Stayed 2 nights in Oct 2023
Response from JAVIER on Oct 26, 2023
Thank you for taking the time to value your experience after your recent stay with us.
10/10 Excellent
Aldo, Cedar Park
Sep 23, 2023
Aldo
Stayed 1 night in Sep 2023
Response from Paula- Dpto. recepción. on Oct 24, 2023
Estimado Aldo, antes que nada agradecer el tiempo que ha dedicado en valorar su estancia en nuestras instalaciones. Esperamos volver a verlo por aquí o los demás hoteles de la cadena Porcel.Reciba un cordial saludo.
6/10 Okay
Martha Lidia
Traveled with family
Sep 19, 2023
Liked: Cleanliness
Como para no regresar
Deja mucho que desear. Poco amables y carecen de servicio al cliente.
La tv nunca funciono.
Martha Lidia
Stayed 1 night in Sep 2023
Response from Paula- Dpto. Recepción. on Sep 20, 2023
Estimada Martha, antes que nada agradecer el tiempo que ha dedicado en valorar su estancia en nuestras instalaciones. Lamento mucho la mala percepción que ha tenido con respecto a algunos servicios, nuestro personal trabaja para que el trato al cliente sea una de nuestras prioridades. Con respecto a la TV, nuestra recepción se encuentra abierta las 24 horas podríamos haberle hecho un cambio de habitación. Desde ya esperamos volverla a ver muy pronto por aquí o los demás hoteles de la cadena Porcel ubicados en Madrid, Granada o Sevilla. Reciba un cordial saludo.
Response from Alex - Dpto. de Recepción on Sep 5, 2023
Estimado, Lo primero de todo agradecer el tiempo invertido en valorar su reciente estancia con nosotros. Esperamos verle pronto de nuevo por nuestro hotel o por el resto de la cadena Porcel.Un saludo,
Response from Alex - Dpto. de Recepción Hotel Porcel Avant on Aug 16, 2023
Estimada Yania, Lo primero de todo agradecer el tiempo que se ha tomado en valorar su estancia con nosotros. Nos alegramos de que haya disfrutado de nuestro hotel y haya tenido una experiencia óptima de él. Por ello, esperamos verla pronto de nuevo por nuestro hotel o por el resto de establecimientos de la cadena Porcel, situados en Madrid Centro, Sevilla y Granada. Reciba un cordial saludo,
Good hotel if you have car. It is a little out of the city.
Esau
Stayed 1 night in Jun 2023
Response from Paula- Dpto. Recepción. on Jul 6, 2023
Good morning,First of all, thank you for the time you have spent evaluating your stay.We regret that the location has not been to your liking, but we are located in a strategic area 5 minutes from Torrejon de Ardoz and 15 minutes from Barajas Airport.We hope to see you again very soon here or in the other hotels of the Porcel chain.A cordial greeting.
The staff here was super friendly. The hotel, very clean.
MARGIE
Response from Alex - Dpto. de Recepción on Jun 5, 2023
Estimada Margie, Lo primero de todo queremos agradecerle el tiempo que se ha tomado para valorar su estancia con nosotros. Nos alegramos de que su experiencia en nuestro hotel haya sido tan positiva, por lo que esperamos verla de nuevo por nuestro establecimiento o por el resto de hoteles de la cadena Porcel, situados en Madrid Centro, Sevilla y Granada. Reciba un cordial saludo,
The hotel condition and service are good. The space is a little tight for a family of four.
Verified traveler
Stayed 1 night in May 2023
Response from Alex - Dpto. de Recepción on May 31, 2023
Estimado cliente, Lo primero de todo agradecer el tiempo que se ha tomado en valorar su estancia con nosotros y de que haya sido tan positiva. Por lo tanto, le invitamos a que visite también nuestros demás hoteles de la cadena Porcel, situados en Madrid Centro, Sevilla y Granada. Reciba un cordial saludo,
Response from Alex - Dpto. de Recepción Hotel Avant on May 31, 2023
Estimado cliente, Lo primero de todo quisiera agradecer el tiempo que se ha tomado en valorar su estancia en nuestro hotel. Esperamos verle pronto de nuevo en cualquiera de los hoteles de la cadena Porcel, situados en Madrid Centro, Sevilla y Granada. Reciba un cordial saludo,
Good hotel. Not much around. Shame pool wasn't open as weather was great.
Heather
Stayed 2 nights in May 2023
Response from DIANA PRACTICES. on May 15, 2023
Firstly, we want to thank the time dedicated to assessing our Hotel.We regret that you have not been able to enjoy the pool service since the opening date is from mid-June to mid-September. Best regards,
Staff were great they couldnt be more helpful but the hotel is in an industrial estate. complementary water on the first night but not on the second. The safe didnt work theres no tea or coffee in the room .34euro in a taxis from the airport 27euro to go back theres no courtesy bus.this is the first review ived done in 20years of travelling,$539 AUD for 2 nights in a very below average hotel i feel like ived been ripped off.
peter
Stayed 2 nights in Apr 2023
Response from Paula- Dpto. Recepción. on May 23, 2023
Dear Peter,First of all, thank you for the time you have dedicated to assessing your stay in our facilities.We are very happy that you enjoyed the treatment of our staff.I am sorry that your visit to the hotel did not meet your expectations 100%.Regarding the safe, our reception is open 24 hours a day and perhaps we could have solved the problem by changing the room.Our transfer service is not available, but we have a trusted taxi driver who does the services with a fixed price.We hope to see you again very soon and that you can have a better stay.Sincerely.
The hotel is ok. Good sized room... though not luxurious in any way. My very significant problem was that the hotel was (and is still listed as such on their signage) as Hotel Advant Airport and the prior listings on hotels.com indicated shuttle service service. Imagine my surprise when the hotel staff told me there was no shuttle service and that a name change was coming to remove the airport from their name. Very misleading on the part of the hotel and hotels.com
Frank
Stayed 3 nights in Apr 2023
Response from JAVIER on Apr 30, 2023
Muchas gracias por tomarse su tiempo en valorar su estancia en nuestro hotel. Lamentamos lo ocurrido con el servicio del shuttle, desde hace más de 3 años que no ofrecemos este servicio, el cual no aparece en la website oficial de nuestro hotel. Su reserva fue efectuada, según nos dice, por Hotels.com, agencia que no es proveedor oficial directo nuestro, sus reservas nos llegan a través de Expedia, que sí lo es. Hablaremos con esta website para solucionar esta discordancia. Muchas gracias y saludos cordiales
Response from Sara- Departamento de recepción. on Nov 30, 2022
Estimado cliente, agradecemos el tiempo que ha dedicado en la valoración de su experiencia en Hoteles Avant. Ha sido un placer para nosotros contar con su presencia en el hotel. Esperamos volver a verle en este hotel o en alguno de los hoteles de la cadena Porcel en Madrid, Sevilla o Granada. Un saludo
Very clean and new hotel. But it was not close to the airport as indicated on Expedia. The cab cost 30 e to get to the Airport. If you include the cost of the cab ride and the cost of the hotel you might as well stay at a more luxurious hotel near the airport that has a free shuttle and you can also sleep in later. You are also a long way from the city. If you have a car and are not going to the airport it's a very nice hotel. Going to the airport stay someplace else
joseph
Stayed 1 night in Oct 2022
Response from Recepcion on Oct 15, 2022
Thank you very much for such kind words about your stay
I liked how close it was to the airport. It was overall a good hotel.
Gerardo
Stayed 13 nights in Jul 2022
Response from Alex on Jul 24, 2022
Good morning,
Thank you very much for your comment. We hope to see you again in our hotel soon!
Best Regards,
Front Desk Department
10/10 Excellent
Sandra
Jul 10, 2022
Sandra
Stayed 1 night in Jul 2022
8/10 Good
Adrian
Jun 28, 2022
Adrian
Stayed 1 night in Jun 2022
Response from Paula Dpto. recepción. on Jun 29, 2022
Estimado Adrián,
antes que nada agradecer el tiempo que ha dedicado en valorar su estancia en nuestras instalaciones.
Nos alegra enormemente que haya podido disfrutar.
Esperamos volver a verlo muy pronto.
Un saludo cordial.
8/10 Good
Oluseyi
Traveled with family
Feb 21, 2022
Liked: Cleanliness, room comfort
Oluseyi
Stayed 1 night in Feb 2022
Response from Paula- Dpto. recepción. on Feb 26, 2022
Estimado cliente,
antes que nada agradecer el tiempo que ha dedicado en valorar su estancia en nuestras instalaciones.
Esperamos volver a verlo muy pronto, por aquí o por los demás hoteles de la cadena PORCEL, ubicados en Madrid Capital o Granada.
Un saludo cordial.