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Reviews of The Heritage Hotel Manila

4 out of 5
The Heritage Hotel Manila
Roxas Boulevard, Corner Of Edsa, Pasay, Manila

Reviews

8.8

Excellent

Rating 10 - Excellent. 929 out of 1604 reviews" "
Rating 8 - Good. 434 out of 1604 reviews" "
Rating 6 - Okay. 156 out of 1604 reviews" "
Rating 4 - Poor. 45 out of 1604 reviews" "
Rating 2 - Terrible. 40 out of 1604 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

KELLY

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff!
Stayed 1 night in Apr 2024

10/10 Excellent

Remegia

Traveled with partner
Liked: Property conditions & facilities
The bathrooms need improvement! Sorry 😕
Stayed 2 nights in Apr 2024
Response from Farid on May 1, 2024
Dear Remegia, We wanted to take a moment to express our heartfelt gratitude for the 5-star rating you left for us. On another note, you will be pleased to know that our guest rooms will undergo refurbishment this year.Once more, thank you for your generous rating We truly appreciate your support and look forward to the opportunity of welcoming you back in the future.Sincerely,FARID SCHOUCAIRGeneral ManagerThe Heritage Hotel Manila

8/10 Good

Manuel

Traveled with group
Liked: Cleanliness, property conditions & facilities
Location andrestful
Stayed 1 night in Apr 2024
Response from Farid on Apr 30, 2024
Dear Manuel,We are very thankful for choosing to stay at The Heritage Hotel Manila. It was our pleasure to have you as our guest, and we are thrilled to know that you had a positive experience. Should your travels bring you back to Manila, we would be honored to have you as our guest again. Our doors are always open to provide you with another memorable stay. We value your patronage and look forward to welcoming you back soon.Sincerely,FARID SCHOUCAIRGeneral ManagerThe Heritage Hotel Manila

10/10 Excellent

Anthony, Weno Chuuk

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk clerks very friendly
Stayed 3 nights in Apr 2024
Response from Farid on Apr 29, 2024
Dear Anthony,Thank you very much for your kind review and the 5-star rating! This is very much appreciated.We hope to make your next visit just as positive. Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila

10/10 Excellent

Aurora

Liked: Cleanliness, staff & service, property conditions & facilities
Love the buffet friendliness of the staff
Stayed 2 nights in Apr 2024
Response from Farid on Apr 29, 2024
Dear Aurora,Thank you very much for your kind review and the 5-star rating! This is very much appreciated.We hope to make your next visit just as positive. Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila

10/10 Excellent

Aurora

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People are helpful and food are good
Stayed 2 nights in Apr 2024
Response from Farid on Apr 29, 2024
Dear Aurora,We are always pleased to receive feedback from our guests about their stay with us, and we are delighted with your rating and comments - thank you very much. Looking forward to your next visit! Have a wonderful day! Sincerely, Farid Schoucair General Manager The Heritage Hotel Manila

8/10 Good

Michael P.

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property clean and in good condition
Stayed 2 nights in Apr 2024
Response from Farid on Apr 29, 2024
Dear Michael,We are always pleased to receive feedback from our guests about their stay with us, and we are delighted with your rating and comments - thank you very much. Looking forward to your next visit! Have a wonderful day! Sincerely, Farid Schoucair General Manager The Heritage Hotel Manila

6/10 Okay

HILARIO

Liked: Cleanliness, staff & service, amenities
Air conditioning can be better
Stayed 1 night in Apr 2024
Response from Farid on Apr 28, 2024
Dear Hilario,I want to thank you for making us your choice of accommodation and for taking the time to write us a review. And thank you for the 3-star rating!Looking forward to your next visit! Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila

10/10 Excellent

ali

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Farid on Apr 28, 2024
Dear Ali,I want to thank you for making us your choice of accommodation and for taking the time to write us a review. And thank you for the 5-star rating!Looking forward to your next visit! Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila

10/10 Excellent

Froilan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hospitable and friendly staff from start to finish. Facility is clean and awesome quality customer service provided. Thank you.
Stayed 1 night in Apr 2024
Response from Farid on Apr 22, 2024
Dear Froilan,Thank you very much for your kind review and the 5-star rating! This is very much appreciated.We hope to make your next visit just as positive. Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila

10/10 Excellent

Clinton, Santa Rita GU

Convenient to Mall of Asia
Stayed 1 night in Apr 2024
Response from Farid on Apr 21, 2024
Dear Clinton,Thank you for the 5 star rating. Positive reviews like these keep us motivated to always strive for excellence. Looking forward to your next visit! Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila

10/10 Excellent

Randy

Liked: Cleanliness
Stayed 3 nights in Apr 2024
Response from Farid on Apr 21, 2024
Dear Randy,Thank you for the 5 star rating. Positive reviews like these keep us motivated to always strive for excellence. Looking forward to your next visit! Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila

6/10 Okay

imee

Traveled with family and small children
It is far from the convenient stores and restau
Stayed 2 nights in Mar 2024
Response from Farid on Apr 20, 2024
Dear Imee,Thank you for leaving our business with a 3 star rating!We look forward to your next visit.Sincerely,FARID SCHOUCAIRGeneral ManagerThe Heritage Hotel Manila

10/10 Excellent

Ban, GARDEN GROVE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is friendly
Stayed 3 nights in Apr 2024
Response from Farid on Apr 18, 2024
Dear Ban,We are always pleased to receive feedback from our guests about their stay with us, and we are delighted with your rating- thank you very much. This confirms that we have delivered the excellent service Heritage Hotel Manila commits to achieving. Looking forward to your next visit! Have a wonderful day! Sincerely, Farid Schoucair General Manager The Heritage Hotel Manila

10/10 Excellent

elmer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Farid on Apr 18, 2024
Dear Elmer,Thank you for the 5 star rating. Positive reviews like these keep us motivated to always strive for excellence. Looking forward to your next visit! Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila

6/10 Okay

Rechel

Stayed 1 night in Apr 2024
Response from Farid on Apr 18, 2024
Dear Rechel,We are always pleased to receive feedback from our guests about their stay with us, and we are delighted with your rating- thank you very much. This confirms that we have delivered the excellent service Heritage Hotel Manila commits to achieving. Looking forward to your next visit! Have a wonderful day! Sincerely, Farid Schoucair General Manager The Heritage Hotel Manila

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and staff was very helpful
Stayed 2 nights in Apr 2024
Response from Farid on Apr 17, 2024
Dear Paul,Thank you for taking the time to share your experience with us and for giving us a 5-star review. We are delighted to hear that you had an excellent stay and that we met your expectations.Your feedback is incredibly valuable to us, as it helps us continue to provide exceptional service to our guests. We look forward to welcoming you back in the future and making your next stay even more memorable.Once again, thank you for choosing THE HERITAGE HOTEL MANILA and we appreciate your support.Sincerely,FARID SCHOUCAIR General ManagerThe Heritage Hotel Manila

10/10 Excellent

Shelley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed at the Heritage hotel for one night and I could not fault it! The staff were so friendly and helpful, dinner and breakfast were both great and our room was clean and comfortable! Will absolutely stay again at my next layover in Manila
Stayed 1 night in Apr 2024
Response from Farid on Apr 17, 2024
Dear Shelley,Thank you for taking the time to share your experience with us and for giving us a 5-star review. We are delighted to hear that you had an excellent stay and that we met your expectations.Your feedback is incredibly valuable to us, as it helps us continue to provide exceptional service to our guests. We look forward to welcoming you back in the future and making your next stay even more memorable.Once again, thank you for choosing THE HERITAGE HOTEL MANILA and we appreciate your support.Sincerely,FARID SCHOUCAIR General ManagerThe Heritage Hotel Manila

10/10 Excellent

Noel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are helpful
Stayed 10 nights in Apr 2024
Response from Farid on Apr 17, 2024
Dear Noel,Thank you for taking the time to share your experience with us and for giving a 5-star review. We look forward to welcoming you back in the future and making your next stay even more memorable.Once again, thank you for choosing THE HERITAGE HOTEL MANILA and we appreciate your support.Sincerely,FARID SCHOUCAIR General ManagerThe Heritage Hotel Manila

8/10 Good

Marilou, S SAN FRAN

Traveled with group
Liked: Cleanliness, staff & service
Average accomodation.
Stayed 3 nights in Mar 2024
Response from Farid on Apr 15, 2024
Dear Marilou,We are happy to host you at our hotel recently! We appreciate you taking the time to reach out to us with your review regarding your recent stay.We are delighted with your rating and comments - thank you very much. Looking forward to your next visit! Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila

6/10 Okay

Maria

Traveled with family
Liked: Staff & service
No bidet
Stayed 1 night in Apr 2024
Response from Farid on Apr 15, 2024
Dear Maria,Thank you for leaving our business with a 3 star rating.You will be pleased to know that our guest rooms will undergo refurbishment this year. And this will include installing bidets in the bathroom.Sincerely,FARID SCHOUCAIRGeneral ManagerThe Heritage Hotel Manila

10/10 Excellent

Rosalil

Liked: Cleanliness, staff & service, property conditions & facilities
I got a room for my wife and our son while in Manila. My 1 year old son had fever. At 1am the receptionist had staff nurse go check my son. In the morning they followed up and checked him. My wife boasted about how clean it was and how great the services was.
Stayed 1 night in Apr 2024
Response from Farid on Apr 15, 2024
Dear Rosalil,We are happy to host you at our hotel recently! We appreciate you taking the time to reach out to us with your review regarding your recent stay.We are delighted with your rating and comments - thank you very much. It feels great to know that our staff and service left a positive impression on you. This continues to confirm that we have delivered the excellent service that Heritage Hotel Manila commits to achieving. Looking forward to your next visit! Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila

10/10 Excellent

marc, renton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very kind and knowledgeable, but also safe environment and clean From the housekeepers all the way to the front desk staff, they’re always professional and kind
Stayed 2 nights in Apr 2024
Response from Farid on Apr 14, 2024
Dear Marc,We are happy to host you at our hotel recently! We appreciate you taking the time to reach out to us with your review regarding your recent stay.We are delighted with your rating and comments - thank you very much. It feels great to know that our staff and service left a positive impression on you. This continues to confirm that we have delivered the excellent service that Heritage Hotel Manila commits to achieving. Looking forward to your next visit! Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila

10/10 Excellent

marc, renton

Business traveler
Liked: Amenities, property conditions & facilities
The staff is really kind and supportive, but most of all enthusiastic and professional This property is clean and in a great location
Stayed 3 nights in Apr 2024
Response from Farid on Apr 14, 2024
Dear Marc,We are happy to host you at our hotel recently! We appreciate you taking the time to reach out to us with your review regarding your recent stay.We are delighted with your rating and comments - thank you very much. It feels great to know that our staff and service left a positive impression on you. This continues to confirm that we have delivered the excellent service that Heritage Hotel Manila commits to achieving. Looking forward to your next visit! Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila

10/10 Excellent

Ricardo

Liked: Staff & service
Staff service was excellent. Everyone was so courteous and very professional. My personal observation based on the room given to us need some upgrade like the bathroom paint, cover on shower knob falls apart. We were on the street side so you can hear the traffic sounds. Other than that, it was a pleasant stay and we felt safe.
Stayed 2 nights in Apr 2024
Response from Farid on Apr 14, 2024
Dear Ricardo,We are happy to host you at our hotel recently! We appreciate you taking the time to reach out to us with your review regarding your recent stay.We are delighted with your rating and comments - thank you very much.On another note, you will be pleased to know that we are refurbishing our guest rooms this year.Looking forward to your next visit! Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila

10/10 Excellent

Nieves

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are helpful, Jane and Hermin are awesome and excellent for their costumer service, foods are good and all their staff at the restaurant, cafe and lounge are helpful, friendly and they are the best
Stayed 1 night in Apr 2024
Response from Farid on Apr 11, 2024
Dear Nieves,I would like to thank you for making us your choice of accommodation and for taking the time to give us a 5 star rating! This is sincerely appreciated!This continues to confirm that we have delivered the quality service that Heritage Hotel Manila commits to achieving.Have a good day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila

8/10 Good

RODERICK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The access to the Millenium Club Lounge was great. The staff (Hermin and Jane) were very friendly and helpful. There was just a small problem at check in, I had to switch rooms a few times. The hotel could use updating and renovation
Stayed 3 nights in Apr 2024
Response from Farid on Apr 11, 2024
Dear Roderick,I would like to thank you for making us your choice of accommodation and for taking the time to give us a 4 star rating! This is sincerely appreciated!On another note, you will be pleased to know that our guest rooms will undergo refurbishment this year.Looking forward to your next visit.Have a good day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila

10/10 Excellent

Terence

Stayed 1 night in Apr 2024
Response from Farid on May 1, 2024
Dear Terence,We wanted to take a moment to express our heartfelt gratitude for the exceptional 5-star rating you left for us. Your rating serves as a great motivation for our staff and a testament to our commitment to providing exceptional service.Once more, thank you for your generous rating We truly appreciate your support and look forward to the opportunity of welcoming you back in the future.Sincerely,FARID SCHOUCAIRGeneral ManagerThe Heritage Hotel Manila

8/10 Good

Andres

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The staff was lovely. The hotel's restaurant was pretty good but more vegetarian options would've been nice (dinner) The room was a bit ran down and we booked a luxury one... it wasnt in my opinion. The windows dont cancel the noise from the traffic. The hotel is on a main road and it was very noisy.
Stayed 2 nights in Apr 2024
Response from Farid on Apr 10, 2024
Dear Andres,Thank you for leaving our business with a 4-star rating! This is very much appreciated!On another note, you will be pleased to know that our guest rooms will undergo refurbishment this year.Sincerely,FARID SCHOUCAIRGeneral ManagerThe Heritage Hotel Manila

6/10 Okay

Vivian

Traveled with family
Liked: Staff & service
The washroom smell and the shower curtain
Stayed 3 nights in Apr 2024
Response from Farid on Apr 10, 2024
Dear Vivian,Thank you for taking the time to send a review following your recent stay with us.I have already instructed our Housekeeping to check on the room assigned to you. And that necessary rectifications will be done asap.I apologize for any inconvenience. And I hope we can have another opportunity to welcome you back and better serve you.Sincerely,FARID SCHOUCAIRGeneral ManagerThe Heritage Hotel Manila

10/10 Excellent

RAQUEL

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like that the hotel is very close to the International Airport. That is one of the selling point for us. Although the hotel is older, it is being maintained well. The staff are friendly and helpful. We will definitely would use them again in the future travels.
Stayed 1 night in Mar 2024
Response from Farid on Apr 10, 2024
Dear Raquel,Thank you for leaving our business with a 4-star rating! This is very much appreciated!We hope to make your next visit just as positive.Sincerely,FARID SCHOUCAIRGeneral ManagerThe Heritage Hotel Manila

8/10 Good

Manong

Stayed 3 nights in Apr 2024
Response from Farid on Apr 29, 2024
Dear Manong,We are always pleased to receive feedback from our guests about their stay with us, and we are delighted with your rating - thank you very much. Looking forward to your next visit! Have a wonderful day! Sincerely, Farid Schoucair General Manager The Heritage Hotel Manila

10/10 Excellent

Antonio

Stayed 1 night in Apr 2024
Response from Farid on Apr 29, 2024
Dear Antonio,We are always pleased to receive feedback from our guests about their stay with us, and we are delighted with your rating - thank you very much. Looking forward to your next visit! Have a wonderful day! Sincerely, Farid Schoucair General Manager The Heritage Hotel Manila

8/10 Good

Myra

Stayed 1 night in Apr 2024
Response from Farid on Apr 28, 2024
Dear Myra,I want to thank you for making us your choice of accommodation and for taking the time to write us a review. And thank you for the 4-star rating!Looking forward to your next visit! Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila

10/10 Excellent

Antonio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed this place with it being my first time traveling to the Philippines. They have everything here, a pool, mini bar, karaoke, casino etc. I liked it so much I booked again for September.
Stayed 2 nights in Apr 2024
Response from Farid on Apr 28, 2024
Dear Antonio,I want to thank you for making us your choice of accommodation and for taking the time to write us a review. Reading about your positive experience at The Heritage Hotel Manila is an absolute pleasure. And thank you for the 5-star rating!Looking forward to your next visit! Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila

10/10 Excellent

Charles

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ive been coming to the heritage for year... never disappointed
Stayed 5 nights in Mar 2024
Response from Farid on Apr 7, 2024
Dea Charles,We wanted to take a moment to express our heartfelt gratitude for the exceptional 5-star rating you left for us. Your rating serves as a great motivation for our staff and a testament to our commitment to providing exceptional service.Once more, thank you for your generous rating We truly appreciate your support and look forward to the opportunity of welcoming you back in the future.Sincerely,FARID SCHOUCAIRGeneral ManagerThe Heritage Hotel Manila

8/10 Good

Charie

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always choose to stay at this hotel when I visited the Philippines because of its excellent service from the staff and good accessibility to nearby shopping centers.
Stayed 1 night in Feb 2024
Response from Farid on Apr 7, 2024
Dear Charie,We wanted to take a moment to express our heartfelt gratitude for the 4-star rating you left for us. Your rating serves as a great motivation for our staff and a testament to our commitment to providing exceptional service.Once more, thank you for your generous rating We truly appreciate your support and look forward to the opportunity of welcoming you back in the future.Sincerely,FARID SCHOUCAIRGeneral ManagerThe Heritage Hotel Manila

6/10 Okay

Alexander

Business traveler
Disliked: Amenities
Staff work really hard, but further training requires more.
Stayed 9 nights in Mar 2024
Response from Farid on Apr 4, 2024
Dear Alexander,We are always pleased to receive feedback from our guests about their stay with us, and we thank you for giving us a 3-star rating!Looking forward to your next visit! Have a wonderful day! Sincerely, Farid Schoucair General Manager The Heritage Hotel Manila

10/10 Excellent

Orlando

Liked: Amenities
Service was excellent
Stayed 19 nights in Mar 2024
Response from Farid on Apr 3, 2024
Dear Orlando,We are always pleased to receive feedback from our guests about their stay with us, and we are delighted with your rating - thank you very much. This confirms that we have delivered the excellent service Heritage Hotel Manila commits to achieving. Looking forward to your next visit! Have a wonderful day! Sincerely, Farid Schoucair General Manager The Heritage Hotel Manila

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent, clean, well-lighted place. A quality stay.
Stayed 1 night in Mar 2024
Response from Farid on Apr 3, 2024
Dear Robert,We are always pleased to receive feedback from our guests about their stay with us, and we are delighted with your rating and comments - thank you very much. This confirms that we have delivered the excellent service Heritage Hotel Manila commits to achieving. Looking forward to your next visit! Have a wonderful day! Sincerely, Farid Schoucair General Manager The Heritage Hotel Manila

10/10 Excellent

Bowba, Westerville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a very pleasant stay. The staff was really helpful and courteous. The location of the hotel is great and close to everything. Regards. I will definitely stay there again when I come back in November
Stayed 10 nights in Mar 2024
Response from Farid on Apr 2, 2024
Dear Bowba,I would like to thank you for making us your choice of accommodation and for taking the time to write us a review. Reading about your positive experience at The Heritage Hotel Manila was an absolute pleasure. And thank you for the 5-star rating! This is sincerely appreciated!Looking forward to your next visit!Have a good day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila

10/10 Excellent

Stephanie, baltimore

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very kind staff- Jane front desk , Mac , porter and Lito poolside waiter are excellent.front desk staff awesome and let us in room early with no extra charge. I’ve traveled all over the world and the staff here are the best people 💕
Stayed 1 night in Apr 2024
Response from Farid on Apr 2, 2024
Dear Stephanie,I would like to thank you for making us your choice of accommodation and for taking the time to write us a review. Reading about your positive experience at The Heritage Hotel Manila was an absolute pleasure. And thank you for the 5-star rating! This is sincerely appreciated!Looking forward to your next visit!Have a good day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila

8/10 Good

Inmaculada

Traveled with partner
Liked: Cleanliness, staff & service
what I like about this property are the staff at the front desk, people standing at the door, security guards, our room attendent, and Dave the waiter they are very hospitable. The not so great is our room outdated and overall of the hotel. Very different on the pictures and youtube.
Stayed 1 night in Mar 2024
Response from Farid on Apr 2, 2024
Dear Immaculada,I would like to thank you for making us your choice of accommodation and for taking the time to write us a review. Reading about your positive experience at The Heritage Hotel Manila was an absolute pleasure. And thank you for the 4-star rating! This is sincerely appreciated!Looking forward to your next visit!Have a good day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila

2/10 Terrible

Elsa, Henrico

Traveled with partner
Disliked: Amenities, property conditions & facilities
The Heritage Hotel needs a serious renovation. Everything is super old and run down, the area is scratchy but mostly safe. The spa is located in the basement and the facial was a joke, no hot towels and there was a hole in the ceiling when I laid down. I was literally hot and baking. The girl was not trained to provide facial and it took her 20 minutes to get the so called equipment ready. We’d have left if it wasn’t the last few days and the fifth hotel for this trip.
Stayed 3 nights in Mar 2024
Response from Farid on Apr 2, 2024
Dear Elsa,Thank you for taking the time to share your review following your recent stay with us. I sincerely apologize for any inconvenience you experienced. Your concern is already being taken with the Management of Paradasia to implement corrective actions and ensure that such incidents do not happen again in the future. On another note, the property will carry on a refurbishment project this year.Elsa, I still look forward to and hope for another opportunity to welcome you back and better serve you. Sincerely,FARID SCHOUCAIRGeneral ManagerThe Heritage Hotel Manila

10/10 Excellent

Philip

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always love staying at the heritage it’s a nice friendly place. With lots of helpful staff to help you have a wonderful stay. I’ve been coming here since 2022 my first time in Manila and I’ve stayed here every time I’m in the area. Thanks to all the staff.
Stayed 1 night in Mar 2024
Response from Farid on Apr 1, 2024
Dear Philip,Thank you very much for your kind review and the 5-star rating! This is very much appreciated.We hope to make your next visit just as positive. Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila

10/10 Excellent

Kurt

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love ❤️ love the king size bed. So comfortable. We never had to turn on our A/C. The room was nice a cool when we arrived and stayed cool throughput the night despite being very Hot outside. Shout out to all the wonderful staff. See you soon. 😘
Stayed 1 night in Mar 2024
Response from Farid on Mar 31, 2024
Dear Kurt,Thank you very much for your kind review and the 5-star rating! This is very much appreciated.We hope to make your next visit just as positive. Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila

10/10 Excellent

Gelsi

Liked: Cleanliness, staff & service, property conditions & facilities
Staff are very friendly,cleanliness, accessible to all
Stayed 1 night in Mar 2024
Response from Farid on Mar 31, 2024
Dear Gelsi,Thank you very much for your kind review and the 5-star rating! This is very much appreciated.We hope to make your next visit just as positive. Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila

8/10 Good

Nanette, Surrey

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff service is outstanding. Additionally, the hotel is conveniently located near shopping malls, and they offer a complimentary shuttle service to and from the SM Mall of Asia. It’s a fantastic perk for guests looking to explore the area without worrying about transportation.
Stayed 2 nights in Mar 2024
Response from Farid on Mar 29, 2024
Dear Nanette,Thank you very much for your kind review and the 4-star rating! This is very much appreciated.We hope to make your next visit just as positive. Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila

10/10 Excellent

Stephanie, baltimore

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Good friendly staff
Stayed 2 nights in Mar 2024
Response from Farid on Mar 28, 2024
Dear Stephanie,Thank you very much for your kind review and the 5-star rating! This is very much appreciated.We hope to make your next visit just as positive. Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila

10/10 Excellent

Shamaine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good!
Stayed 1 night in Mar 2024
Response from Farid on Mar 28, 2024
Dear Sharmaine,Thank you very much for your kind review and the 5-star rating! This is very much appreciated.We hope to make your next visit just as positive. Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila