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Reviews of Pearl Garden Hotel

3 out of 5
Pearl Garden Hotel
1700 M Adriatico Street, Malate, Manila

Reviews

7.8

Good

Rating 10 - Excellent. 159 out of 731 reviews" "
Rating 8 - Good. 371 out of 731 reviews" "
Rating 6 - Okay. 152 out of 731 reviews" "
Rating 4 - Poor. 32 out of 731 reviews" "
Rating 2 - Terrible. 17 out of 731 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

William

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a Great Stay and Will Return!
I’ve stayed here numerous time and it’s always been great! They renovated the rooms a few years back, so they look amazing. The hotel is close to shopping, eating, and drinking venues.
Stayed 7 nights in Dec 2023

10/10 Excellent

Young

Liked: Cleanliness
Stayed 1 night in Dec 2023

6/10 Okay

Aman

Stayed 2 nights in Sep 2023

2/10 Terrible

natalie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2023

8/10 Good

Imranur

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023

10/10 Excellent

Zhou

Stayed 1 night in Nov 2019

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020
Response from The Management on Mar 13, 2020
Thank you for feedback! We look forward to welcome you again here in Pearl Garden Hotel.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
If looking for a good place, give this a try.
Exactly as advertised. I have stayed in places that oversell and under deliver. This place was comfortable, friendly and helpful. The breakfast buffet was also a great bonus.
Stayed 1 night in Feb 2020
Response from The Management on Mar 13, 2020
Thank you for feedback! We look forward to welcome you again here in Pearl Garden Hotel.

10/10 Excellent

Arianne Jade

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Hotel Management on Jan 14, 2020
Thank you for feedback! We look forward to welcome you again here in Pearl Garden Hotel.

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
dishonest hotel, charged additional fee
Stayed 5 nights in Dec 2019

8/10 Good

Reynaldo

Liked: Staff & service, property conditions & facilities, room comfort
Newly renovated room
Newly renovated room. 5 minutes walk to Robinsons Malate. Internet is fast. Unfortunately non-smoking room smells cigarette. Staff offered to put ionizer but still has little but smell on it. Buffet rice breakfast not much viand such as corned beef, ham and eggs. Overall we had comfortable stay.
Stayed 1 night in Dec 2019
Response from The Management on Jan 6, 2020
Thank you for feedback! We look forward to welcome you again here in Pearl Garden Hotel.

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2019
Response from Hotel Management on Dec 10, 2019
Thank you for stay! We look forward to welcome you again here in Pearl Garden Hotel.

10/10 Excellent

Verified traveler

Stayed 1 night in Nov 2019
Response from Hotel Management on Dec 10, 2019
Thank you for stay! We look forward to welcome you again here in Pearl Garden Hotel.

8/10 Good

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel, simple yet elegant. Breakfast is good. Staff are couteous. Check in and check out were smooth. Room is clean and comfortable. Bath towels need replacement though. Complimentary coffee/ choco drink/ tea for each rooms could have been nice.
Stayed 2 nights in Oct 2019
Response from The Management on Oct 18, 2019
Thank you for your stay! We look forward to welcome you again here in Pearl Garden Hotel.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Hotel is super great with very nice and friendly staff. Best stay in Manila
Stayed 5 nights in Sep 2019
Response from The Management on Oct 18, 2019
Thank you for your stay! We look forward to welcome you again here in Pearl Garden Hotel.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Stay
Hotel is super friendly and quiet inside. Rooms are super clean and housekeeping service is superb. Staff are super nice and friendly. Food is excellent. Highly recommend this hotel for a super nice stay.
Stayed 4 nights in Aug 2019
Response from The Management on Oct 18, 2019
Thank you for your stay! We look forward to welcome you again here in Pearl Garden Hotel.

10/10 Excellent

Rene, Koror

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely room and facilities, super clean and spacious
Stayed 1 night in Sep 2019
Response from The Management on Sep 20, 2019
We're glad we made you happy! Thank you for your stay and we hope to see you again!

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from Hotel Management and Staff on Sep 12, 2019
Thank you for staying with us! We are glad that you enjoyed your accommodation in Pearl Garden Hotel

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that place
Stayed 3 nights in Sep 2019
Response from Hotel Management and Staff on Sep 12, 2019
Thank you for staying with us! We are glad that you enjoyed your accommodation in Pearl Garden Hotel!

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very classy hotel. Good location. Staff is attentive including Pearl and Mia who delivered speedy check in and check outs. Seth is a concierge extraordinaire due to his exemplary training at Lyseum. Tight security. Close to Roxas boulevard and plenty of action. 20 minute drive from the airport. Good for single travelers and couples. Breakfast was excellent especially with Gerry serving me coffee and Nicole greeting us. A/C works well but takes 20 minutes or so to get going. Shower is nice with good pressure and hot water. This will be my new go-to spot when I come through Manila.
Stayed 1 night in Aug 2019
Response from The Manager on Aug 20, 2019
We appreciate your feedback. Thank you so much and we look forward to welcome you again here in Pearl Garden Hotel!

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
600usd stolen
The hotel cleaning staff robbed my room of 600usd. The staff didn't give me any refunds or cedit.
Stayed 2 nights in Jun 2019

4/10 Poor

Verified traveler

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities
newly renovated, rooms look quite good . modern looking
Stayed 8 nights in Jun 2019
Response from Manager on Jul 1, 2019
Thank you for your stay! We look forward to welcome you again here in Pearl Garden Hotel.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Classy and cozy, food are good. The Staff are friendly and professional.
Stayed 1 night in Jun 2019
Response from The Manager on Jun 26, 2019
Thank you for your feedback! We look forward to welcome you again here in Pearl Garden Hotel.

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness
The location is good. Reception and cafe on ground floor was being renovated and is a little disturbing but acceptable as they are staff to help the check in on 2nd floor. On 11th June. The room safety box was not functioning due to the batteries and this type of issue has to be checked by the room cleaning personnel to ensure all amenities provided are in working order. Air-con in room 707 was dripping and nothing also was being done.
Stayed 2 nights in Jun 2019
Response from The Manager on Jun 17, 2019
We appreciate your feedback. We would like to apologize for the inconvenience during your stay. This will be noted and will be directed to the department concern. We still hope to see you again here in PEARL GARDEN HOTEL.

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from The Manager on Apr 26, 2019
We appreciate your feedback. We look forward to welcome you again here in Pearl Garden Hotel! Thank you so much!

6/10 Okay

Keith

Liked: Staff & service, room comfort
Value for money
Staff very competent and friendly...although don’t ask them to order you a taxi,get your own outside the hotel
Stayed 2 nights in Mar 2019
Response from Manager on Apr 4, 2019
We appreciate your feedback, and we apologized for the inconvenience during your stay. We will address your concern directly with the concerned personnel. We still hope to do business with you again soon.

8/10 Good

Daniel

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2019
Response from The Manager on Mar 2, 2019
의견을 보내 주셔서 감사합니다. 진주 가든 호텔에 머 무르셔서 감사합니다. 다시 한 번 진심으로 환영합니다!

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Return Traveler
Always stay when traveling to Manila. Love this hotel!
Stayed 3 nights in Jan 2019
Response from The Manager on Feb 12, 2019
We appreciate your feedback. We look forward to welcome you again here in PEARL GARDEN HOTEL! Thank you so much!

8/10 Good

Hugo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I shall return
Very slow check-in. The hotel interior very much improved since my last stay. A positive experience. Will stay there again.
Stayed 2 nights in Dec 2018
Response from The Manager on Dec 13, 2018
Thank you for your feedback! We look forward to welcome you again here at Pearl Garden Hotel!

8/10 Good

Trudy, MD

Liked: Cleanliness, staff & service, room comfort
The people were nice the hotel room was nice the front of the hotel needs to look presentable
Stayed 1 night in Nov 2018
Response from The Manager on Nov 28, 2018
Thank you very much for your feedback! We look forward to welcome you again here at Pearl Garden Hotel!

8/10 Good

Byron, Honolulu, HI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location. Hotel is being renovated. Stayed in a room/floor that was completed. Nice simple room. Reminds me of business hotel in Japan. Clean, good lighting and bathroom water has good pressure and gets hot fast and stays hot. Only issues were the hotel room safe had to keep resetting it after reopening and the hair dryer did not work but was replaced. You could smell strong odor of paint in lobby. If you are sensitive to strong chemical odors you may want to find another hotel until they're done.
Stayed 2 nights in Nov 2018
Response from Manager on Nov 28, 2018
We appreciate your feedback and we apologized for any inconvenience you have experienced while staying with us. We are currently in the process of improvement to provide an excellent facilities as well as service to hotel guests. We are looking forward to welcome you again here at Pearl Garden hotel.

10/10 Excellent

FARES

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2018

8/10 Good

Kumagai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018

4/10 Poor

Gerlie

Stayed 2 nights in Sep 2018

8/10 Good

Robby Choo, Ipoh, Malaysia

Liked: Cleanliness, property conditions & facilities, room comfort
Renovated 9th floor
I was given room 904 and was told the whole floor has been renovated. Improvement noted with new fittings. Shower was excellent. Air-con centralized now and no more old wall unit and constant droning. My main grouse is still the small bath towel.
Stayed 3 nights in Mar 2018
Response from The Manager on Apr 25, 2018
We appreciated your feed back! Thank you very much and we look forward to welcoming you again here at Pearl Garden Hotel!

6/10 Okay

Sanusi

The carpet is dirty. Hotel needs renovation
Stayed 3 nights in Feb 2018

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money.
The room sizes are very generous with plenty of space.They have cable TV and a small fridge.I always stay here when visiting Manila.The Robinson's Plaza shopping mall is nearby.
Stayed 7 nights in Nov 2017
Response from The Manager on Jan 23, 2018
We appreciate your feedback. We are looking forward to welcoming you again at Pearl Garden Hotel.

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tried and True
Almost always stay here when I visit Manila. Great location. The hotel is older but renovations are in progress. I'm looking forward to seeing how everything looks afterwards. Will definitely be back!
Stayed 7 nights in Jul 2017

8/10 Good

Gagan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

J. Philippe, Mauritius

Liked: Cleanliness, staff & service, room comfort
Nice hotel, close to Robinson mall.
Convenient hotel close to all Bars and restaurants

6/10 Okay

Robby Choo, Malaysia

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Still my preferred hotel
Like the location best. Disappointed still with the bath towel which is small and old. Have complained about this before. Shower heads in certain room needs fixing. No teacups in room for hot beverages. Only glasses which is inappropriate. Walkway carpet needs changing. Other than that, the hotel is recommended.

8/10 Good

Jacques + Aida, Montreal, Canada

Liked: Cleanliness, staff & service, room comfort
Good choice
Well located, walking distance to Robinson Mall and Church and good restaurants. Excellent food and service at breakfast and snacks. Staff clean and very helpful 24 hour service. Accepts credit cards. An older hotel - carpets in the corridors would be worth cleaning better or repalced all together. My wife and I visiting our relatives in Manila enjoyed our one week stay in that hotel

6/10 Okay

tjw

Disliked: Cleanliness
Best part of the hotel was the location
It is a very popular location and convenient to places. But it need updating badly and I will look at other places first.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Good but with bad air conditioning system.
The aircon cover fell when I went back to the room in the afternoon after leaving for awhile upon check-in. At night after dinner, aircon wasn't anymore working.

8/10 Good

CHUA

Liked: Cleanliness
Disliked: Property conditions & facilities
Everything is good except alots of mosquitos.

6/10 Okay

Timothy

Disliked: Property conditions & facilities
Gone down
Has gone down hill stay here over 10 years ago and a few time through the years....The room smell of mildew, the lighting is very poor, they install laminated wood floors up to an inch gap between sections, stay 5 days had to call front desk four times out of the 5 day to fix the safe kept freezing up, the breakfast has gone down too poor selection very limited.....

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
My usual hotel in Manila
I use this hotel whenever I am in Manila as it is convenient to where I have to go. It is in a very central location for any tourists. Plenty of good restaurants around the vicinity and a mega shopping mall a block away.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and clean hotel
Fine hotel.Well placed,large rooms and value for money.

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities