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Reviews of St Giles Makati

3.5 out of 5
St Giles Makati
Makati Avenue, Kalayan, Makati

Reviews

7.2

Good

Rating 10 - Excellent. 8 out of 25 reviews" "
Rating 8 - Good. 7 out of 25 reviews" "
Rating 6 - Okay. 2 out of 25 reviews" "
Rating 4 - Poor. 6 out of 25 reviews" "
Rating 2 - Terrible. 2 out of 25 reviews" "

7.2/10

Cleanliness

8.0/10

Staff & service

5.8/10

Amenities

6.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Cathy

Traveled with family
Liked: Property conditions & facilities
Safe place
Stayed 3 nights in May 2024

4/10 Poor

Douglas C

Traveled with partner
Disliked: Property conditions & facilities
air con was unadjustable. no ice machine. limited gym equipment and hours
Stayed 2 nights in Mar 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth the money!
Stayed 1 night in Jan 2024

10/10 Excellent

Gus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Always friendly and helpful. Affordable and central location.
Stayed 1 night in Jan 2024

10/10 Excellent

Gus

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always stay here and I will only stay here when I am in Manila. Great staff and affordable price.
Stayed 2 nights in Jan 2024

8/10 Good

Patrick

Liked: Staff & service, amenities
Always a solid option
Stayed 5 nights in Jan 2024

10/10 Excellent

Ester Ruth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Its so nice to stay,sa uulitin
Stayed 1 night in Dec 2023

4/10 Poor

Arthur

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

8/10 Good

Julie

Stayed 2 nights in Nov 2022

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with amazing staff. I highly recommend st Gilies hotel for anyone staying in Makati. Great location.
Stayed 10 nights in May 2022

4/10 Poor

Wilma P.

Stayed 7 nights in Nov 2021

6/10 Okay

Verified traveler

Liked: Cleanliness
Stayed 1 night in Jan 2020
Response from St Giles Makati on Feb 15, 2020
Thank you for your review.

4/10 Poor

Verified traveler

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel seriously needs renovation. The room needs to be freshen up. Too tired looking and carpet is hideous
Stayed 1 night in Nov 2019
Response from St Giles Makati on Nov 11, 2019
Dear Guest, Thank you for taking the time to share your experience with us. It is with regret to learn that your recent stay with us fell short of your expectations. We value the feedback that we receive from our guests as this helps us to continuously improve the standard of customer service we provide. We hope that you will still give us another opportunity to show you that we are committed in regaining your confidence and trust. Thank you. Sincerely, St Giles Makati

10/10 Excellent

Verified traveler

Stayed 4 nights in Aug 2019
Response from St Giles Makati on Sep 5, 2019
Dear Guest, Thank you for giving us the highest rating. It was our pleasure serving you. We are looking forward to welcoming you back to the hotel. Thank you for choosing St Giles Makati!

4/10 Poor

Verified traveler

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
If you don't book directly with the hotel you get the extremely small rooms. The towels are worn out, broken, bedsheets filthy and overall the property is old and dated. The service and the people are excellent.
Stayed 5 nights in Jul 2019
Response from St Giles Makati on Aug 13, 2019
Dear Guest, Thank you for taking the time to write a review about the hotel. We are glad to know that you find our service and people excellent. It is with regrets to hear that your recent stay with us fell short of your expectations. Rest assured that your observations are taken seriously and we are currently upgrading our services for a more satisfying stay. We hope that this incident will not hinder you from coming back. We hope to see you again at the hotel.

4/10 Poor

Sean, Vancouver

Traveled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Needs to be cleaner, the room, restaurant, lobby, even behind the front desk.
Stayed 6 nights in Jun 2019
Response from St Giles Makati on Aug 13, 2019
Dear Guest, Thank you for taking the time to write a review about the hotel. It is with regrets to hear that your recent stay with us fell short of your expectations. Rest assured that your observations are taken seriously and we are currently upgrading our services for a more satisfying stay. We hope that this incident will not hinder you from coming back. We hope to see you again at the hotel. Thank you.

8/10 Good

aman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Location. Value for Money Hotel.
Good location and value for money. Lots of food choices nearby. Walking distance to City Century Mall.
Stayed 5 nights in Oct 2018

2/10 Terrible

Thye Guan

Disliked: Property conditions & facilities, room comfort
Where possible look for alternative.
Room is noisy due to connecting room doors, air con temperature and speed cannot be adjusted. Traffic noise can be heard clearly.
Stayed 3 nights in Sep 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2018

6/10 Okay

baekun

Business traveler
Disliked: Cleanliness, property conditions & facilities
내부시설이 너무 오래됐어요
화장실에 곰팡이가 많고 오래된 느낌이 있어요 . 새롭게 단장할 필요가 있어요
Stayed 5 nights in Jan 2024

2/10 Terrible

Stella, Manille

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Cet établissement est affreux, ça pu c est sal, nous nous sommes gratte toute la nuit, la moquette dans la chambre est toute tachée, la chambre ´ avais rien avoir avec celle vu sur votre site, elle était toute petite et l odeur était affreuse d ailleurs nous avions réservé pour 2 nuits mais nous ne sommes pas restés et avons du partir le lendemain matin tellement c été infecte, le personnel n était pas sympa du tout!!! Établissement à bannir de votre site le prix de la nuit ne le vaut pas du tout
Stayed 2 nights in Mar 2020
Response from St Giles Makati on Mar 30, 2020
Dear Guest, Greetings! At the outset, we would like to thank you for sparing time and reviewing our property. We sincerely apologize for the inconvenience caused to you. We have addressed the matter with the concerned department and have taken all corrective measures to obviate reoccurrence. Do kindly treat this as a one-off aberration on our part and not a mark of the hospitality that we are known for. Kind regards,

10/10 Excellent

arnes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from St Giles Makati on Aug 13, 2019
Dear Guest, Thank you for giving us the highest score rating. It was our pleasure serving you. We are looking forward to welcoming you back to the hotel. Thank you for choosing St Giles Makati!

8/10 Good

Frode

Liked: Cleanliness, staff & service
Sentralt beliggende hotell til en fornuftig pris.
Jeg har også tidligere bodd i dette området sentralt i Makati, Manila. Hyggelig hotell med topp betjening til en hyggelig pris.Kommer gjerne tilbake. Anbefales!
Stayed 4 nights in Dec 2018