2/10 Terrible
Andre
Traveled with family
Jul 23, 2024
Liked: Staff & service
Disliked: Cleanliness
Unfortunately our room was not at all what we were willing to stay in. Both queen size beds in the room were disgusting. The actual mattress of one bed and a sticky appearing brown substance on it. The fitted cover had 2 large yellow stains on it along with long hairs. Another part of the fitted sheet had a brown/reddish stain on the head part of the bed. We took pictures of everything that we were shocked by. The room itself smelled horrendous. Pretty sure it wasn’t a non-smoking room. The tub had mildew. It was simply a very poor conditioned room especially for $268. We immediately went back to the front desk to ask about the refund policy as we told the employee at the check-in desk that we were not staying at the Quality Inn in Marble Falls. She was very polite and explained that we would have to go through Expedia since we booked the room through a 3rd party.
Andre
Stayed 2 nights in Jul 2024