Desk, blackout drapes, iron/ironing board, free cribs/infant beds
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Reviews of Holiday Inn Express Gas City, an IHG Hotel

2.5 out of 5
Holiday Inn Express Gas City, an IHG Hotel
4914 N Beaner Blvd, Gas City, IN

Reviews

8.2

Very Good

Rating 10 - Excellent. 186 out of 421 reviews" "
Rating 8 - Good. 131 out of 421 reviews" "
Rating 6 - Okay. 50 out of 421 reviews" "
Rating 4 - Poor. 33 out of 421 reviews" "
Rating 2 - Terrible. 21 out of 421 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Emilio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The design the staff and the amount of help was fantastic
Stayed 1 night in Apr 2024
Response from Andrew on Apr 9, 2024
We are so happy that you enjoyed your stay if there is anything we can do next time to make your stay even better please let us know

6/10 Okay

Norma

Traveled with family
There was no one in the breafast are to ask for stuff they run out like silver ware. And to check out there was no one in frot desk Pool are was close for maintenance.
Stayed 1 night in Mar 2024
Response from Andrew on Mar 29, 2024
I am sorry to hear that we didn't meet your expectations we hope that you will come again so we can show you that your last stay was an exception to the usually amazing service that we provide

10/10 Excellent

Sandra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was clean and kept up. Mirror in the bathroom was the bomb. Bed was comfortable, towels big and fluffy.
Stayed 1 night in Feb 2024
Response from Andrew on Feb 8, 2024
We are so happy to hear that you enjoyed your most recent stay with us if there is anything we can do next time to make your stay even better please let us know

2/10 Terrible

Mackenzie

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I PAID ONLINE $160 FOR 1 NIGHT AND NOBODY TOLD ME I HAD TO PAY AN EXTRA $350 WHEN I ARRIVED!!! DONT COME HERE!!!!
Stayed 1 night in Jan 2024
Response from Andrew on Jan 29, 2024
I am sorry to hear that you didn't fully enjoy your stay we do have a 350 hold for locals which is on our website and the front door of our building this is just a hold mind you and it would be released upon your departure

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
We really enjoyed our stay, the room was very nice and clean, breakfast was great and all of the staff were pleasant.
Stayed 2 nights in Jan 2024
Response from Andrew on Jan 29, 2024
We are so happy to hear that you enjoyed your recent stay with us if there is anything we can do to make your next stay even better please let us know

10/10 Excellent

Rachel, Elm

Stayed 1 night in Jan 2024
Response from Andrew on Mar 29, 2024
We are so happy that you enjoyed your stay if there is anything we can do to make your next stay even better please let us know

10/10 Excellent

melissa

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love staying here has become tradition to celebrate Christmas with my kids and granddaughters at this hotel. The king suite is very spacious, friendly staff, close to stores and places to eat at, good breakfast selection and pool always open. So thanks for giving us a nice place to celebrate the holiday together
Stayed 1 night in Jan 2024
Response from Andrew on Jan 12, 2024
We are so happy to hear that you enjoyed your most recent stay with us if there is anything we can do to make your next stay even better please let us know

6/10 Okay

Rick

Liked: Cleanliness
Disliked: Staff & service
Stayed 3 nights in Dec 2023
Response from Andrew on Jan 12, 2024
We are so happy to hear that you enjoyed your most recent stay with us if there is anything we can do to make your next stay even better please let us know

2/10 Terrible

Natalie

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The pool was not working. Unfortunately, that was a deal breaker.
Stayed 2 nights in Dec 2023
Response from Andrew on Jan 5, 2024
We are sorry to hear that you didn't stay with us due to the pool being down unfortunately accidents happen and we had to close the pool due to damage caused by another guest we hope we can exceed you expectations next time

4/10 Poor

Christopher

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was fine, we had other issues
Stayed 1 night in Dec 2023
Response from Andrew on Dec 17, 2023
We are sorry to hear that you didn't enjoy the entirety of your stay with us please let us know what we can do better next tim

10/10 Excellent

Leslie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty standard. It was clean, the pool was nice, and the breakfast was good. We were only there for 15 hours and it met our needs.
Stayed 1 night in Dec 2023
Response from Andrew on Dec 12, 2023
.We are so happy to hear that you enjoyed your recent stay with us if there is anything we can do to make your next stay even better please let us know

10/10 Excellent

Nichole

Stayed 1 night in Dec 2023
Response from Andrew on Jan 5, 2024
We are so happy that you enjoyed your most recent stay if there is anything we can do to make your next stay even better please let us know

2/10 Terrible

Masao

Stayed 4 nights in Nov 2023
Response from Andrew on Dec 17, 2023
We are sorry to hear that you didn't enjoy the entirety of your stay with us please let us know what we can do better next time

10/10 Excellent

Lori

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay when visiting family.
Stayed 2 nights in Dec 2023
Response from Andrew on Dec 12, 2023
We are so happy to hear that you enjoyed your recent stay with us if there is anything we can do to make your next stay even better please let us know.

10/10 Excellent

Juan

Stayed 1 night in Nov 2023
Response from Andrew on Jan 5, 2024
We are so happy that you enjoyed your most recent stay if there is anything we can do to make your next stay even better please let us know

10/10 Excellent

Terry

Stayed 1 night in Nov 2023
Response from Andrew on Dec 12, 2023
We are so happy to hear that you enjoyed your recent stay with us if there is anything we can do to make your next stay even better please let us know.

10/10 Excellent

Catherine

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are clean. Breakfast my western omelet was really good. Staff was very friendly & helpful.
Stayed 1 night in Nov 2023
Response from Andrew on Nov 9, 2023
We are so happy to hear that you enjoyed your recent stay with us. If there is anything we can do next time to make your stay even better please let us know

10/10 Excellent

Catherine

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very polite. Rooms are clean.
Stayed 2 nights in Nov 2023
Response from Andrew on Nov 9, 2023
We are so happy to hear that you enjoyed your recent stay with us. If there is anything we can do next time to make your stay even better please let us know

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to from interstate.
Stayed 1 night in Oct 2023
Response from Andrew on Oct 30, 2023
We are so happy that you enjoyed your stay if there is anything we can do to make your next stay even better please let us know

8/10 Good

Maurica

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice place
Stayed 1 night in Oct 2023
Response from Andrew on Oct 27, 2023
We are so happy to hear that you enjoyed your most recent stay with us if there is anything we can do next time to make your stay even better please let us know

8/10 Good

Paul

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value, despite road noise from interstate and limited dining options. Staff very friendly.
Stayed 1 night in Oct 2023
Response from Andrew on Oct 10, 2023
We are so glad you enjoyed your stay if there is anything we can do next time to make your stay even better please let us know

8/10 Good

Priscilla

Traveled with family
Liked: Cleanliness, staff & service, amenities
breakfast is great in the mornings
Stayed 2 nights in Sep 2023
Response from Andrew on Oct 2, 2023
We are so happy to hear that you enjoyed your most recent stay with us. If there is anything we can do next time to make your stay even better, please let us know.

6/10 Okay

Susan

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Andrew on Oct 2, 2023
We are so happy to hear that you enjoyed your most recent stay with us. If there is anything we can do next time to make your stay even better, please let us know.

10/10 Excellent

Amy

Traveled with family
Elevator was broken and we had to carry luggage up three flights of stairs
Stayed 1 night in Sep 2023
Response from Andrew on Sep 17, 2023
We are glad to hear that you enjoyed your stay with us

8/10 Good

Lisa

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Andrew on Sep 17, 2023
We are happy to hear that you enjoyed your stay if their is anything we can do next time to make your stay even better please let us know

6/10 Okay

Chuck

Traveled with family
Disliked: Staff & service
Very few dining choices around this hotel.
Response from Andrew on Sep 10, 2023
I am so sorry to hear that you didn't enjoy your stay we do have within 1mile a Hardee's, Burger King, Subway, Crackerbarrel, Pain's, China one, Starbucks, Casa Grande, Taco Bell, Dairy Queen, and a junior's Grill and so much more if you are okay with traveling more than 1 mile

10/10 Excellent

??

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Jun 2023
Response from Andrew on Aug 22, 2023
We are so happy to hear that you enjoyed your most recent stay if there is anything that we can do next time to make your stay even better please let us know

8/10 Good

mary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only negative soap dispensers in bathroom to high for my 96 year old dad to reach. Pool was to cold so we couldn't use it.
Stayed 1 night in Aug 2023
Response from Andrew on Aug 12, 2023
We are so happy to hear that you enjoyed your stay

8/10 Good

Marcela

Stayed 1 night in Aug 2023
Response from Andrew on Sep 2, 2023
we are so happy that you enjoyed your most recent stay with us if there is anything we can do next time to make your stay even better please let us know

6/10 Okay

Dawn

Traveled with family
The elevator was rough riding, kept feeling like it wasn’t ever going to open up. The pool was supposed to be a warm pool. It was cold as all get out the last day they had nobody there for the breakfast to serve. I’ve had stayed it better places.
Stayed 3 nights in Jul 2023
Response from Dalton on Aug 6, 2023
Thank you for your review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Andrew on Jul 27, 2023
We are so happy to hear that you enjoyed your most recent stay if there is anything that we can do to make your stay even better next time please let us know

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Andrew on Jul 26, 2023
We are so happy to hear that you enjoyed your most recent stay please tell us if there is anything else we can do next time to make your stay even better

10/10 Excellent

Robert

Stayed 2 nights in Jul 2023
Response from Andrew on Aug 12, 2023
We are so glad to hear that you enjoyed your most recent stay if there is anything we can do to make your next stay even better please let us know

10/10 Excellent

Karen J

Stayed 1 night in Jun 2023
Response from Andrew on Jul 26, 2023
We are so happy to hear that you enjoyed your most recent stay please tell us if there is anything else we can do next time to make your stay even better

8/10 Good

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Andrew on Jun 26, 2023
We are so happy that you enjoyed your most recent stay if there is anything else we can do next time to make your stay even better please let us know

2/10 Terrible

Diane

Stayed 2 nights in Jun 2023
Response from Andrew on Jul 26, 2023
I am sorry to hear that you didn't enjoy your most recent stay please let us know next time what we can do to make your stay better

6/10 Okay

Derek

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from Andrew on Jun 13, 2023
we are so happy that you enjoyed your stay if there is anything we can do next time to make your stay even better please let us know

10/10 Excellent

Angela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
The check in process was quick and easy. The front desk staff was super helpful and extremely nice! Room was very clean, beds were comfortable and breakfast was great. If I had to give any feedback; the electric blinds on the window in room 212 didnt work. Not an issue for us, we just niticed they wouldnt open. Also the hot food supplies were running low when we got down there at 915 (breakfast ends at 10) and nothing was refilled. It didnt effect us- but I felt kind of bad for the people that came down after us. Again though all the important things to us and our expreience was wonderful. Would stay here again and would definitely recommend.
Stayed 1 night in Jun 2023
Response from Andrew on Jun 13, 2023
we are so happy that you enjoyed your stay if there is anything we can do next time to make your stay even better please let us know

10/10 Excellent

Rita, Tucson

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk reception was outstanding. Made check in easy and friendly
Stayed 2 nights in Jun 2023
Response from Andrew on Jun 9, 2023
Thank you for taking the time to write a review we are so glad that you enjoyed your stay if there is anything more we can do next time to make your stay even better please let us know

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was there for a graduation and the hotel was wonderful. Breakfest was pretty good. However the omlette was a little on the cool side. Very good though. Check in and check out was smooth and very friendly employees. Thank you and see you next time.
Stayed 1 night in Jun 2023
Response from Andrew on Jun 5, 2023
Thank you for taking the time to leave a review we are so happy to hear that you enjoyed your stay if there is anything more we can do next time to make your stay even better please let us know

10/10 Excellent

Theresa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was right off the highway and easy to find. The staff was friendly and helpful. It was clean and safe. Breakfast was great.
Stayed 1 night in May 2023
Response from Andrew on Jun 5, 2023
Thank you for leaving a review we really appreciate it if there is anything else we can do next time to make your stay even better please let us know

10/10 Excellent

Timothy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Tge staff was very nice, room was clean
Stayed 2 nights in May 2023
Response from Andrew on May 11, 2023
Thank you for taking the time to leave a review. We are so happy that you enjoyed your most recent stay. If there is anything we can do next time to make your stay even better please let us know.

6/10 Okay

Dan

Stayed 1 night in Apr 2023
Response from Andrew on May 7, 2023
We are very sorry to hear that you didn't completely enjoy your latest stay. Please tell us what we can do better next time.

10/10 Excellent

Debra

Stayed 1 night in Apr 2023
Response from Andrew on May 7, 2023
We are so happy to hear that you enjoyed your stay. Please let us know if there is anything that we can do to make your stay even better next time.

2/10 Terrible

Darlene

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stay away!
The staff was great but there were ants all over the first room, then the second! Staff was wondered about moving us, but the place needs a good cleaning and big control!
Stayed 1 night in Apr 2023
Response from Andrew on Apr 6, 2023
I am so sorry you didn't enjoy your stay in its entirety please be aware all of your concerns have been addressed.

2/10 Terrible

lacie

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was not clean and was missing several items from the room. We tried to get them from the front desk but they wouldn't help. It was a very upsetting experience.
Stayed 1 night in Mar 2023
Response from Andrew on Mar 26, 2023
I am so sorry to hear that you didn't fully enjoy your stay we try our best to ensure a comfortable clean and relaxing visit for each and every guest I hope that you will give us another chance in the future to prove this

8/10 Good

john

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean and updated hotel. The only place I would stay at in the Gas City area.
Stayed 1 night in Feb 2023
Response from Shea Dunica - GM on Feb 28, 2023
Thank you for taking the time to review your stay at the Holiday Inn Express Gas City. We look forward to seeing you next time.

8/10 Good

Michelle

Business traveler
Liked: Property conditions & facilities, room comfort
Staff member wanted me to fix the toilet?
I have stayed here multiple times and it seems each time things have gotten worse and worse. During this stay, when we showed up I had to use the restroom. When the toilet wouldn’t flush properly I called the front desk about it someone showed up to the door and handed me a plunger to fix the toilet myself. I explained that there was nothing in the toilet it just wouldn’t flush he jiggled the handle some and it started working. Also in my last two stays the shower itself wasn’t actually cleaned. It appears to have been rinsed but there were still things in the walls of the shower.
Stayed 1 night in Feb 2023
Response from Shea Dunica - GM on Feb 28, 2023
We are very sorry to hear that you didn't have a great experience at the Holiday Inn Express Gas City. We strive to provide our guests the best service possible, we are so sorry we have let you down. Thank you for your feedback, we will strive to to make improvements accordingly.

2/10 Terrible

Julie

Traveled with family and small children
Liked: Staff & service
It was mayhem... People were running up and down the halls, slamming doors, teenagers were screaming & knocking on doors. The police were called on another room. We were traveling with a toddler, the noise had us up all night and we had to drive the next morning. The lady who checked us in was the nicest part.
Response from Andrew on Feb 5, 2023
I am so sorry you didn't enjoy your stay we strive to provide the best experience possible for all our guest i would like to offer you a free room upgrade for your next visit please let us know when you are in the area again.

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, amenities
Good & Fun Time!
Response from Andrew on Feb 5, 2023
I am so happy to hear you enjoyed your stay our team tries their best every day to make sure our guest have an enjoyable and memorable stay