Superior Room | Frette Italian sheets, premium bedding, pillowtop beds, minibar

Reviews of Ari Boutique Hotel - Adults Only

4 out of 5
Ari Boutique Hotel - Adults Only
Avenue Moulay Rachid Gueliz, Marrakech

Reviews

9.0

Wonderful

Rating 10 - Excellent. 20 out of 33 reviews" "
Rating 8 - Good. 10 out of 33 reviews" "
Rating 6 - Okay. 1 out of 33 reviews" "
Rating 4 - Poor. 1 out of 33 reviews" "
Rating 2 - Terrible. 1 out of 33 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Masum

Traveled with partner
Liked: Cleanliness, staff & service
Decent hotel, quite small although new and clean. Breakfast options were decent nothing special. Was disappointed that staff said we couldn’t use the pool as it wasn’t clean enough and had chemicals that could damage your skin. They eventually cleaned it and said it was safe to use but even then was still quite dirty so didn’t really use it. Besides that it’s a decent hotel but overpriced for its facilities but located in a good area.
Stayed 5 nights in Apr 2024
Response from General Manager on May 13, 2024
Dear Masum,Thank you for sharing your feedback about your recent stay at Ari Boutique Hotel. We appreciate your comments regarding our hotel's cleanliness and location.We apologize for the disappointment you experienced regarding the pool. Ensuring the safety and cleanliness of our facilities is of utmost importance to us, and we regret any inconvenience caused by the temporary closure for cleaning. We understand your concerns and take them seriously. Rest assured, we will review our procedures to ensure such issues are minimized in the future.Your feedback regarding the breakfast options is noted, and we will continue to assess and improve our offerings to better meet the expectations of our guests.We value your patronage and hope to have the opportunity to welcome you back for a more satisfying experience in the future.Best regards.

10/10 Excellent

Abdelali

Liked: Cleanliness, staff & service, property conditions & facilities
Great and convenient property!
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 15, 2024
Dear Abdelali,Thank you for your feedback! We're thrilled to hear that you found our property excellent and convenient. Our team strives to provide exceptional experiences for our guests, and we're glad to hear that our efforts were appreciated. We look forward to welcoming you back again soon!

4/10 Poor

Zoubir

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
We stayed here for our wedding anniversary. Unfortunately we didn’t get a very good room. Although the bedrooms seemed to be quite clean and comfortable at first, we later discovered chewing gum behind the mirror and table. On the last day there was a huge gush of water from behind the walls and noise from the floor above, followed by an awful sewage smell coming from the toilets so we had to evacuate and request another room, which was very stressful. In the new room, the shower door wouldn’t shut properly. The breakfast options are very poor, the food is cold and it takes a while for hot food to be brought out. There were cats inside the restaurant and when we requested the door be closed, they refused. The swimming pool is very small, and very cold plus they only have two sun beds which was a bit disappointing. The customer service was not very impressive despite this being a wedding anniversary trip. Location is good so we just made the most of our time in the beautiful city.
Stayed 5 nights in Feb 2024
Response from General Manager on Feb 29, 2024
Dear Zoubir,Thank you for choosing to celebrate your wedding anniversary at our hotel, and for taking the time to share your feedback. We deeply regret that your experience did not meet your expectations, and we apologize for the inconveniences you encountered during your stay.We take cleanliness and comfort very seriously, and we are sorry to hear about the issues you encountered in your room. Please rest assured that we have addressed these concerns with our housekeeping team to ensure that such oversights do not occur in the future.We also apologize for the disturbance caused by the water issue and the sewage smell. Our maintenance team has been notified to investigate and resolve these issues promptly.Regarding breakfast options and service, we apologize for the shortcomings you experienced. Your feedback has been shared with our restaurant team for improvement.As for the swimming pool, we understand your disappointment and will take your feedback into consideration for future enhancements.Regarding the cats in the restaurant, we apologize for any inconvenience caused. We will ensure that appropriate measures are taken to address this issue and provide a more pleasant dining environment for all our guests.Once again, we apologize for the challenges you faced during your stay. We appreciate your understanding and hope that you will give us another opportunity to exceed your expectations in the future.Best regards.

10/10 Excellent

Victoria l

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff made sure myself and my husband were comfortable. We had a minor issue at check in and the staff did everything they could to rectify the issue and make us feel welcome. Would highly recommend this hotel
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 13, 2024
Dear Victoria,Thank you for your kind words and recommendation. We are delighted to hear that despite a minor issue at check-in, our staff were able to rectify it promptly and ensure your comfort throughout your stay. Providing exceptional service and creating a welcoming atmosphere for our guests are our top priorities, and we are pleased to know that we succeeded in doing so during your visit.Your feedback is greatly appreciated, and we will be sure to share your compliments with our team. It was a pleasure to have you and your husband as our guests, and we hope to welcome you back for another enjoyable stay in the future.Best regards.

10/10 Excellent

James

Stayed 2 nights in Feb 2024
Response from General Manager on Mar 25, 2024
Dear James,Thank you for taking the time to share your feedback and for giving us a perfect rating! We're delighted to hear that you had such a fantastic experience during your stay with us. Our team works hard to ensure that every guest enjoys a comfortable and memorable stay, and we're thrilled that we succeeded in providing you with excellent service.We look forward to welcoming you back for another wonderful stay in the future!Best regards,

10/10 Excellent

Bhagvir

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location was perfect and hotel and staff as a whole were very welcoming. Seems like a dodgy street when you arrive but quick to realise there’s so many restaurants and riads around you, along with the main road of shops behind you. Location and experience was amazing and wouldn’t hesitate to go back again.
Stayed 2 nights in Jan 2024
Response from General Manager on Feb 2, 2024
Dear Bhagvir,Thank you for sharing your feedback with us. We are delighted to hear that you found our hotel's location perfect and that you were warmly welcomed by our staff. It is wonderful to know that you had an amazing experience, and we truly appreciate your kind words. We look forward to welcoming you back again in the future, and please do not hesitate to reach out if there is anything we can assist you with.Best regards,

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Our stay was great, the staff were so friendly and helpful. The rooms were exceptionally clean and we always came back to a tidy room! The room had many amenities, which were all helpful.
Stayed 5 nights in Jan 2024
Response from General Manager on Jan 19, 2024
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you had a great stay and that our friendly and helpful staff, contributed to a positive experience. It's our pleasure to provide you with excellent service, and we look forward to welcoming you back in the future.Best Regards,

8/10 Good

Elvin

Liked: Cleanliness, property conditions & facilities, room comfort
The hotel is very nice and well located. but its a small hotel so it doesnt have amenities. but overall stay is really nice and room was spacious. highly recommend this hotel!
Stayed 3 nights in Jan 2024
Response from General Manager on Jan 13, 2024
Dear Elvin,Thank you for your positive feedback! We're thrilled to hear that you enjoyed your stay and found our hotel nice and well-located. While we may be a smaller hotel, we're glad to know that the room spaciousness contributed to your overall positive experience. We appreciate your recommendation and hope to welcome you back!Best regards,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was lovely and new. The reception staff were very friendly. The room was very large and clean with modern furnishings. The wifi had a strong signal and was fast. The only negatives were the bed and pillows were quite hard. There was also alot of noise from the street and I believe we were over the restaurant as you could here chairs scraping against the floor until after midnight.
Stayed 1 night in Dec 2023
Response from General Manager on Dec 25, 2023
Dear Guest,Thank you for choosing to stay at our hotel and for taking the time to share your feedback. We're delighted to hear that you found our hotel lovely and new, and we appreciate your kind words about our friendly reception staff and the cleanliness of our rooms.We apologize for any inconvenience you experienced with the bed and pillows. Guest comfort is a top priority for us, and we'll certainly take your feedback into consideration as we aim to make improvements.Additionally, we're sorry to hear about the noise disturbance from the street and restaurant. We understand how important a peaceful night's sleep is, and we'll explore ways to address this concern.We value your input, and if there's anything else you'd like to share or if you have specific suggestions for improvement, please feel free to let us know. We hope to have the opportunity to welcome you back for an even better experience in the future.Warm regards,

10/10 Excellent

Siddharth, Saskatoon

Liked: Cleanliness, staff & service, property conditions & facilities
Great place for the price. Staff is incredibly helpful-they stand out for me.
Stayed 3 nights in Dec 2023
Response from General Manager on Dec 25, 2023
Dear Siddharth,Thank you for choosing to stay with us and for taking the time to leave such positive feedback. We're delighted to hear that you found our hotel to be a great place for the price, and we especially appreciate your kind words about our staff.We're committed to providing excellent service, and it's rewarding to know that our team's efforts have made a positive impact on your experience. We look forward to welcoming you back in the future and providing you with another enjoyable stay.Best regards,

2/10 Terrible

hamid

Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
cabinet
Stayed 1 night in Nov 2023
Response from General Manager on Dec 25, 2023
Dear Hamid,Thank you for taking the time to share your feedback. We noticed that you rated your experience as 1 out of 5, and we're sorry to hear that it did not meet your expectations. Your satisfaction is important to us, and we would appreciate more details about your stay to better understand and address any concerns you may have had.If there's anything specific that you would like to share or discuss, please feel free to provide more information. We genuinely value your input, and your insights will help us improve our services.We hope to have the opportunity to welcome you back in the future and provide you with an experience that exceeds your expectations.Best regards,

8/10 Good

SAEED

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast staff were superb thanks ismail
Stayed 3 nights in Nov 2023
Response from General Manager on Dec 25, 2023
Dear Saeed,Thank you for recognizing Ismail and the breakfast staff for their superb service! We're delighted to hear that they contributed to making your breakfast experience enjoyable. We'll make sure to pass on your appreciation to Ismail and the team.We look forward to the possibility of welcoming you back in the future!

10/10 Excellent

Morgan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was beautiful hotel so clean and all of employees make me feel welcome
Stayed 2 nights in Nov 2023
Response from General Manager on Dec 25, 2023
Dear Morgan,We're thrilled to hear that you found our hotel beautiful and clean, and that our team made you feel welcome. Providing a positive and welcoming experience for our guests is our priority. We hope to have the pleasure of welcoming you back to our hotel!Best Regards.

10/10 Excellent

Maryam

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel, only about 8-10 minutes walk from the train station. 5 mins walk to the shopping area. The hotel is clean, staff are amazing and helpful. Highly recommended.
Stayed 2 nights in Nov 2023
Response from General Manager on Dec 25, 2023
Dear Maryam,Thank you for taking the time to share your positive experience at our hotel. We're delighted to hear that our convenient location, cleanliness, and helpful staff made your stay enjoyable. Your recommendation is greatly appreciated.We look forward to welcoming you back if your travels bring you to Marrakech again!Best Regards.

10/10 Excellent

KARI, London

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, near to mall and only 30 mins walk from Koutoubia and Jemaa el fna
Stayed 3 nights in Nov 2023
Response from General Manager on Nov 15, 2023
Dear KARI,Thank you for taking the time to share your feedback. We're delighted to hear that you enjoyed your stay at our hotel and found our location convenient.We appreciate your positive comments, and we hope to welcome you back for another pleasant stay!Best regards.General Manager

8/10 Good

Abdulaziz

Liked: Cleanliness, staff & service, room comfort
Good hotel
+ comfortable bed,great staff,breakfast,and location. - Shower space is very narrow., smells of aromatic substances in the room.. They said it’s a 4 star hotel, but in term of my experience It looks a 3 class hotel.
Stayed 1 night in Nov 2023
Response from General Manager on Nov 10, 2023
Dear Abdulaziz,Dear Guest,We're delighted that you appreciated our comfortable beds, great staff, breakfast, and convenient location. Your feedback is invaluable to us, and we've noted your concerns regarding the narrow shower space and the aromatic scent in the room.We apologize for any inconvenience caused by these issues, and please be assured that we are taking your comments into consideration for future improvements. We aim to provide a consistent and quality service in line with our standards.We hope to have the chance to welcome you back and offer you an improved experience that aligns with the superior service and comfort that we strive to provide.Warm regards,

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional hotel at excellent price.
The staff were very friendly and attentive. The hotel is exceptionally clean and organised. The restaurant food is of very high quality at very reasonable prices. Located very close to town and Medina. Good size room comfortable bed. Bathroom was clean and spacious. Will definitely return and recommend to friends.
Stayed 5 nights in Oct 2023
Response from General Manager on Nov 10, 2023
Dear Mohammed,Thank you for sharing your positive experience with us! We're delighted to hear that you enjoyed the attentive service, cleanliness, and the high-quality dining experience at our restaurant. It's wonderful to know you found our location convenient and your room comfortable.We look forward to welcoming you back on your next visit and we appreciate your recommendations.Best regards,

8/10 Good

David

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice property that was conveniently located near the train station and close to good local dining.
Stayed 1 night in Oct 2023
Response from General Manager on Nov 10, 2023
Dear David,Thank you for sharing your experience with us! We're pleased to know that you found our property conveniently situated near the train station and within reach of some excellent local dining options.We hope to welcome you back soon for another pleasant stay.Best regards,

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in modern section of Marrakech
Ari was a great alternative for our 3 days in Marrakech. It's only a 7 minute walk from the train station and it's close to all the restaurants and a couple of blocks from their main shopping center that has a Carrefour supermarket. Rashid and his staff were all hospitable and accommodating. There are no structural issues from the earthquake. City is just buzzing along like it never happened. Our room was very clean and the bed was firm, which I preferred. There is also a restaurant which has a high end look and feel. The breakfast is buffet style, which is nice. We also ate a couple of nights for dinner and was really surprised by the quality. I would give the dinner a chance if you spend a few nights here. The only downside is the distance to get to the medina, which is about a 40-minute walk. For me, Ari was a quiet alternative to the hustle and bustle of being inside the medina.
lamb tagine
lamb wrapped with potato
salmon and veggies
seafood pastilla (like a pastry)
Stayed 3 nights in Sep 2023
Response from General Manager on Nov 10, 2023
Dear Michael,Thank you for your detailed review! We're thrilled to hear that Ari Boutique Hotel offered a pleasant stay during your three days in Marrakech. It's fantastic that you found our location convenient and enjoyed the nearby amenities. We appreciate your kind words regarding Rashid and our dedicated team.We're delighted that you found your room clean and comfortable and enjoyed the restaurant's high-quality offerings. While the distance to the medina may be a bit far, we're pleased you found Ari to be a serene escape from the liveliness of the medina.We look forward to welcoming you back for another great experience.Best Regards,

10/10 Excellent

Marian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful👌👌👌
Very clean,comfortable place to stay ,closed to many restaurants in the area. I highly recommended it if you plan to visit Marrakech .
Stayed 1 night in Sep 2023
Response from General Manager on Nov 10, 2023
Dear Marian,Thank you for taking the time to share your positive experience at Ari Boutique Hotel! We're delighted that you found our establishment to be clean, comfortable, and conveniently located near various restaurants. Recommendations like yours mean a lot to us, and we're grateful for your kind words.We hope to host you again on your next visit to Marrakech.Warm regards,

10/10 Excellent

Davide

Liked: Cleanliness, staff & service, property conditions & facilities
Ottimo hotel per adulti e stremente curato nelle pulizie, nella cura dei dettagli e situato in zona centrale (Gueliz). Unico neo prima colazione non delle migliori. A due passi troverete il Carré Éden e la sua via molto frequentata a piedi, con molti negozi,
Stayed 12 nights in Apr 2024
Response from General Manager on Apr 30, 2024
Dear Davide,Thank you for sharing your experience at Ari Boutique Hotel. We are delighted to hear that you found our hotel to be excellent for adults, with a strong focus on cleanliness and attention to detail. Our central location in Gueliz indeed provides easy access to many attractions.We apologize if the breakfast did not meet your expectations. Your feedback is valuable to us, and we will work to improve the breakfast experience for our guests.We appreciate your recommendation of our hotel's proximity to Carré Éden and its bustling pedestrian street with many shops. It's wonderful to know that you found the area convenient for exploring.We hope to have the opportunity to welcome you back to Ari Boutique Hotel on your next visit!Best regards.

10/10 Excellent

HERVE

Stayed 1 night in Feb 2024
Response from General Manager on Feb 15, 2024
Dear HERVE,Thank you for taking the time to rate your experience at our hotel. We are delighted to see that you have awarded us a perfect score, and we sincerely appreciate your positive feedback.Your satisfaction is our top priority, and we are thrilled to know that you had an exceptional stay with us. We hope to have the pleasure of welcoming you back for another wonderful stay!Best regards,

8/10 Good

RUI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from General Manager on Jan 22, 2024
Dear RUI,Thank you very much for your 8/10 rating. We are delighted to see that your stay was generally satisfactory. We value your feedback, and are always listening to understand how we can improve our service even further.We look forward to welcoming you again in the future and providing you with an even more enjoyable experience.Best regards.

8/10 Good

PAOLO

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on Jan 8, 2024
Dear Paolo,Thank you for taking the time to rate your experience with us. We're pleased to see that you rated us a 4 out of 5, and we appreciate your feedback. If there's anything specific you enjoyed during your stay or if there are areas where we could improve to make it a 5-star experience next time, please feel free to share. We value your input and hope to welcome you back for an even better stay.Best regards,

10/10 Excellent

Carlos Avelino

Traveled with partner
Liked: Amenities, property conditions & facilities
Todo bien Gracias
Stayed 1 night in Nov 2023
Response from General Manager on Nov 10, 2023
Dear Carlos,We're thrilled to know you had a great experience with us. Thank you for your kind feedback. We aim to continue providing exceptional service to all our guests.Looking forward to welcoming you back on your next visit.Best regards,

10/10 Excellent

Carlos Avelino

Traveled with partner
Bonito lugar muy limpio
Stayed 4 nights in Oct 2023
Response from General Manager on Nov 15, 2023
Dear Carlos,Thank you for your kind words! We're thrilled to hear that you found our place beautiful and very clean. Providing a welcoming and clean environment is a top priority for us.We appreciate your feedback, and we hope to have the pleasure of hosting you again!Best regards.General Manager

8/10 Good

Kheir eddine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel très propre chambre spacieuse et très propre personnel super accueillant et très à l’écoute pour que vous soyez le plus à l’aise possible.merxi encore pour ce séjour
Stayed 3 nights in Oct 2023
Response from General Manager on Nov 10, 2023
Cher Kheir Eddine,Nous vous remercions d'avoir pris le temps de partager votre expérience. Nous sommes ravis de lire que vous avez apprécié la propreté de nos chambres spacieuses et que notre personnel attentionné a contribué à rendre votre séjour le plus confortable possible.Nous espérons avoir le plaisir de vous accueillir à nouveau très bientôt.Bien Cordialement,

10/10 Excellent

Badriah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ik ben hier 13 dagen gebleven en heb echt top service gehad. Personeel is erg behulpzaam en zorg dat je een leuke tijd heb. Hotel is met open dus erg schoon en mooie kamers. Word elke dag netjes schoongemaakt. Ontbijt is goed je kan ook netjes aangeven wat je graag wil en word dat als nog voor je bereid. Kwa omgeving zit je perfect middenin geuliz naast hotel heb je een goed restaurantje met heerlijke tagines en ook lekkere beldia ontbijtjes . Wanneer ik weer naar marrakech ga ga ik zeker weer terug naar Ari boutique 👌
Stayed 6 nights in Aug 2023
Response from General Manager on Nov 10, 2023
Dear Badriah,Thank you for sharing your delightful experience of your 13-day stay at Ari Boutique Hotel. We're thrilled to hear you received top-notch service from our attentive staff and that you enjoyed a clean, well-kept environment during your stay. The fact that our daily room cleaning met your standards and that you found our breakfast service to your liking is incredibly rewarding.We appreciate your loyalty and are pleased that you found our central location in Gueliz, adjacent to great dining options, convenient for your needs. We're excited about the prospect of hosting you again on your next trip to Marrakech.Best Regards.