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Reviews of Riad Aguerzame Hotel

3.5 out of 5
Riad Aguerzame Hotel
66 Derb Jdid - Douar Graoua, Marrakech

Reviews

9.2

Wonderful

Rating 10 - Excellent. 24 out of 35 reviews" "
Rating 8 - Good. 9 out of 35 reviews" "
Rating 6 - Okay. 1 out of 35 reviews" "
Rating 4 - Poor. 1 out of 35 reviews" "
Rating 2 - Terrible. 0 out of 35 reviews" "

9.0/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend, outstanding service and stay
The location was great, quiet but close enough to the action. Once you know the way you are 100% fine. The service from Aziz and his team was second to none, they truly made you feel like family. The advice we received was also very handy as first timers. The room and riad were great. The breakfast was amazing, didn't have lunch until 2pm one day we had do much. Definite value for money and i recommend 100%.
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Lovely Riad with a beautifil roof terrace. Staff are amazing and could not do more to help us. They have excellent local knowledge, tops on the dos and donts of Marrakech. Have a great visit and would definately return. Many thanks
Stayed 4 nights in May 2019

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Magical Riad
Aziz was amazing. He gave us lots of help and advice. The riad is beautiful with a pleasant courtyard, clean comfortable rooms and good showers. Breakfast was plentiful and delicious. The riad is in a great place - an easy walk to the mail square and near some great restaurants. But the staff are what really makes this place magical.
Stayed 4 nights in May 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staying here was the highlight of our stay in Marrakech. The facilities are traditional and allowed us to really experience the culture of Morocco which was exactly what we were looking for. More than just the Riad was the exception service we received from Aziz and Abdul who were diligent hosts, even meeting us by the front door with an umbrella, as we were heading out for dinner one evening, as it was raining. The advice, map drawings and hints and tips for the local customs made sure we had a brilliant stay. The rooms are well decorated in a traditional style and had large comfortable beds. The location was less than a 5 minute walk to the main square and with the streets of Marrakech being notoriously difficult to navigate we were not only shown on a map but walked there by Abdul the first time we went to ensure we knew where we were going and how to get back safely. Breakfast was cooked fresh for us every morning, the food was more than plentiful and a delicious start to the day too!
Stayed 3 nights in Apr 2019

10/10 Excellent

Carmella, New York

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I highly recommend this property when traveling to Marrakech. We were welcomed when we arrived with such kindness and friendliness. They were very insiteful about how to get around Marrakech and what places to visit. Breakfast was AMAZING with fresh fruits, homemade breads and jam. My friends and I felt like it was our home when staying there. Highly recommend to book this hotel.
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the BEST time at this Riad. It was a little slice of paradise in the middle of the hussle and bustle of the Médina in Marrakech. The hosts here make you feel at home straight away and are full of good advise and help whenever you need it. The Riad itself is very pretty and comfortable and has everything you will need while enjoying this amazing city.
Stayed 5 nights in Apr 2019

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bill’s Marrakesh stay.
Lovely home converted into a wonderful hotel. Wonderful,helpful staff. Good breakfast.
Stayed 1 night in Mar 2019
Response from Aziz on Mar 30, 2019
Thank you for this kind review. We hope to see you soon again.

8/10 Good

Jerry

Liked: Cleanliness, staff & service, room comfort
Riad Aguerzame is in a quiet area close to the medina. The staff--Abdul, Aziza, Yassine--were warm and helpful., and wifi is strong. The riad itself is handsome but some things need attention: our sink and shower didn't drain well and there's not much water pressure. The breakfast is particularly disappointing although it was served nicely with the staff's usual friendliness.
Stayed 6 nights in Dec 2018
Response from Aziz on Apr 3, 2019
Thank you for this kind review. We hope to see you soon again.

10/10 Excellent

Diana, Brooklyn, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was one of the best hotel experiences I've ever had. Aziz and the rest of the riad's staff/owners were fantastic, helpful, and went above and beyond to make our stay comfortable and worthwhile. We were a group of three friends who were only staying for two nights and thanks to Aziz's recommendations and help with errands (like helping us get train tickets to Tangiers when the train station was too out of the way for us), we were able to make the most of our short time in Marrakech. The location was also ideal for walking to the medina while not being right in the middle of traffic (which is the case for a lot of places in the old city). I cannot thank Riad Aguerzame enough for all they did for my friends and me. I highly recommend staying here and hope to come back soon.
Stayed 2 nights in Oct 2018
Response from Aziz on Nov 1, 2018
Thank you so much ! Hope to welcome you soon again !

10/10 Excellent

Gabriel, London, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
amazing
Very nice riad, lovely staff. I loved listening the sound of Marrakech from the roof top! I would go back to Aziz and i will recomend his Riad to everyone. Gabriel
Stayed 7 nights in Oct 2018
Response from Aziz on Nov 1, 2018
Thank you so much ! Hope to welcome you soon again !

8/10 Good

Ty

Great Value!
The room is clean and has a classic feel to it. It is located within a 10 minute walk of the main market Jemaa el-Fnaa. Aziz and company are great and are willing to give you any help or advice about the city as possible. If booking excursions, most vehicles will not be able to get close to the riad due to the narrowness of the alleyways and will require a small walk depending on the requested meeting point. I think this place is an amazing value for the cost.
Stayed 3 nights in Aug 2018
Response from Aziz on Sep 26, 2018
Happy you've apprecieted your stay. Thank you and we hope to see you soon again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely helpful staff. Be aware, tough, that they don’t accept credit cards!
Stayed 3 nights in May 2018
Response from Aziz on Jun 6, 2018
Happy you've appreciated your stay in Aguerzame. Kind regards

10/10 Excellent

maureen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's about the people...
We chose to stay in a riad in the old town area, realizing this would be closer to the medina, even though the place would be smaller and less upgraded than a hotel. Aziz and Said and Aziza went far out of their way to make our stay so enjoyable! Without Aziz's guidance and steadfast help our stay would have not been nearly as fun or worthwhile! Heartfelt thanks to Aziz and his staff!
Response from Aziz on May 10, 2018
Dear Maureen, So happy we help you to enjoy Marrakech ! Nice to seen you soon again.

10/10 Excellent

Shannon, London, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing staff
The staff was so incredibly helpful. They gave us tea and coffee when we arrived, tons of recommendations of where to go and what to do, and then walked us around the market and to our next hotel when we checked out the following day (this hotel was booked for our last night in town).
Stayed 1 night in May 2018
Response from Aziz on May 9, 2018
Dear Shannon, So happy to meet you ! Take care and come back soon !

10/10 Excellent

Raffaela

Liked: Cleanliness, staff & service, room comfort
Great stay for a tourist trip
The Riyad is very comfortable and the staff is super friendly and mega helpful. It is really great for a stay in Marrakesh, because all the tourist sights are within walking distance. The owner also helped us find a carpet shop that locals go to (i.e. not too overpriced). The only issues were that the internet was slow sometimes and that the bathroom stank a bit.
Response from Aziz on May 9, 2018
Dear Raffaela, It has been a pleasure to welcome you and we're all waiting for see you soon again !

4/10 Poor

rosemary, Fort Lauderdale

Disliked: Property conditions & facilities
Riad with great location but that’s it!
We stayed in three other Riads in Morocco and this was our least favorite. We were expecting breakfast to be included but was told that breakfast was an extra charge of 10 euros which equates to $12.22 per day, per person. The person was not that diplomatic when telling us that we had an option when booking on Expedia. I told him that there was no option given and their website specifically said breakfast included. I did not continue with the issue with him. We dropped our bags and went to the market. We arrived back at the Riad later and were told that we could have breakfast in the morning, I told the new person thank you but we had made other arrangements. The staff members were very pleasant with the exception for our greeter on the first night when the breakfast issue arose. The room was clean but there was bad, what seemed like a sewer smell especially in the bathroom. The bed was comfortable. The towels and washcloths had obviously been washed but were quite dingy/grayish. The water was hot for one shower only. We had personal contact with the owners of the other three Riads but the owners of this one was not present , that we saw, and we were there for 3 nights.
Stayed 2 nights in Feb 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peacefull Riad and friendly Staff
Very well located. The Riad was very peaceful and quiet. Personnel was really helpful and friendly. Totally recommended.
Stayed 3 nights in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Las dos personas que estuvieron allí, nos tratarón súper bien. Limpieza del cuarto y desayuno increibles.
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hospitality and kindness! If you need any help, your on the right place.
Stayed 1 night in Apr 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Riad agréable. Aziz à notre écoute Cuisine très correcte, mais un peu chère. Néanmoins éviter absolument la "chambre" du rez de chaussée.
Stayed 8 nights in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Apr 2019
Response from Aziz on Apr 20, 2019
Thank you very much

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Aziz on Apr 3, 2019
Thank you for this kind review. We hope to see you soon again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018
Response from Aziz on Dec 2, 2018
Hope to seen you soon again !

6/10 Okay

Jochen, Munich

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very friendly and helpful team around Aziz - many thanks for your support. At the same time the riad needs significant investment - refurbishment and painting!
Stayed 3 nights in Nov 2018
Response from Aziz on Dec 2, 2018
It was a pleasure to welcome you. Don't forget to think about the low and competitve price you've paid. Hope to see you soon again

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018
Response from Aziz on Nov 12, 2018
Happy you've enjoyed your stay. Nice to seen you soon again !

8/10 Good

Lars Henrik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay for business
We stayed for a full week on business (we buy vintage berber rugs) and had a good stay at Riad Aguezame. Aziz and his team is very dedicated to give a good service. Clean, good wifi, quiet, good bed and sleeping quality. these are for us important as business travellers. Breakfast is good as well, but after a week a bit "basic". We had a little trouble at check in as we were given the wrong room but after some discussions was sorted out. The Area is nice with a few good high quality restarants nearby. pepe nero (italian), and naranj (libanese). 15 mins walk to djerma el fna (main square) or rhaba lakdima (spice market square). We had all in all a very good stay and would surely consider to book again next time as we travel to marrakech 2-3 times yearly. Room was large with an extra sofa (superior room) which is nice. And it was surely a plus that they serve beer and wine for very reasonable prices.
Stayed 7 nights in Oct 2018
Response from Aziz on Nov 12, 2018
Happy you've enjoyed your stay. Nice to seen you soon again !

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2018
Response from Aziz on Nov 1, 2018
Thank you so much ! Hope to welcome you soon again !

10/10 Excellent

YOUNGHOON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from Aziz on Nov 1, 2018
Thank you so much ! Hope to welcome you soon again !

10/10 Excellent

Romain, Paris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Riad familial très bien placé
Petit riad à taille humaine (4 chambres), très bien placé dans la Médina, tout proche de la place à pied et des centres d'intérêt. Nous avons été extrêmement bien accueillis, les gens qui y travaillent sont très disponibles. Merci beaucoup à eux, tout particulièrement à Aziz, toujours de bonne humeur, qui a été là du début à la fin pour nous. Thé à la menthe délicieux :) Si nous revenons à Marrakech, nous reviendrons dans ce Riad! Pauline & Romain.
Stayed 4 nights in Jun 2018
Response from Aziz on Jun 20, 2018
Merci beaucoup, Romain et Pauline. J'espère vous revoir bientôt !

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2018
Response from Aziz on Jun 6, 2018
Happy you've appreciated your stay in Aguerzame. Kind regards

8/10 Good

KM, Paris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
コスパに優れたメディナのリヤド
非常にホスピタリティに溢れた主人だった。夜の12時頃に宿に到着し空腹だったので、何か頂けないかとお願いしたら、いくつかのケーキとフルーツジュースも無料で提供してくれた。翌朝の朝食も、砂漠ツアーへの出発時間に合わせて提供してくれ、モロッコパンケーキも非常に美味だった。施設自体の新しさはそれほど感じないが、価格からすると十分すぎる品質だと思う。
Stayed 1 night in May 2018
Response from Aziz on Jun 6, 2018
Happy you've appreciated your stay in Aguerzame. Kind regards

10/10 Excellent

Yoann , Toulouse

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Merveilleux
Je n ai qu un mot. Merveilleux. Un séjour accompagné d un hôte exceptionnel. Ce riad est familial. Nous y sommes comme à la maison
Stayed 5 nights in Apr 2018
Response from Aziz on May 11, 2018
Cher Yoann, Ravi que vous ayez votre séjour parmi nous. A bientôt j'espère !

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Es una antigua casa reciclada. Son pocas habitaciones en torno a un patio central. Muy lindo. Algunas habitaciones están en el primer piso por escalera.
Stayed 3 nights in Feb 2018
Response from Aziz on May 11, 2018
Encantado que le gusta su estancia al riad. Muchas gracias

8/10 Good

alex rock, Taiwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good location and nice garden and good staff
location is OK, about 10 mins walking to the square market. Near shops and restaurants. But it's difficult to find in alleys. Fortunatelly I met a local guide who took me to the hotel. The manager or owner Sayed is nice to take me walking to the square to get familiar with the roads and around and recommend me some nice restaurant. He also put me on the 2nd floor with nice view over the garden. But during the night, I heard some noise and then I realize it's strong wind blowing the rooftop plastic cover caused some big noise. That night was raining. Anyway, nice and good looking of the hotel inside with 2 big streets inside garden!! But no pool it's a pitty. One more thing, I asked one shirt for laundry, they did it and for free. Thanks a lot!!
Stayed 1 night in Feb 2018