It was the most horrible experience, since our arrival, they where trying to make me pay for something I has already booked and pay in advance, keys weren’t working at all, day two when I went and tell them about my key they told me that I had to pay for thAt day because it wasn’t pay, that’s the reason they deactivate my key when I try to show him confirmation from hotels, my bank account showing him that founds had already been taking of my banking account, and he refused to look, he just wanted me to pay extra, I asked to speak with a manager and he said my manager is gonna tell you the same thing, to make this short, I had to call the police, he got so ugly, I wasn’t gonna stay there even I had to pay to get my belongings out. Because he didn’t want to let me get my stuff out , thank God I call the police and explain show him the proof and police told this guy to let me get my stuff out of the room . Now am waiting for a refund from hotels.com I never had a situation like this and I always booked thru them when I go out on little trips like this, my kids were panicking, about this whole situation, it was a very unpleasant experience, the room had a bad smell and there was roaches crawling on the walls. I would not recommend this place at all, I really regret booking it.