Dear Amanpreet, Thank you for taking the time to share your feedback. We sincerely apologise, the issues you've described fall far short of the standards we aim to maintain. We are taking your feedback very seriously and will conduct a thorough investigation to address these concerns immediately.Kind regards,Guest ServicesMelbourne Kew Central Apartment Hotel

Dear Terry,It's wonderful to know our front desk team was able to assist you effectively. Your appreciation means a lot to us.Kind regards,Guest ServicesCaloundra Central Apartment Hotel

Dear Valued Guest,We sincerely apologise for the issues you encountered regarding cleanliness and service during your stay. It's clear we fell short of our standards and your expectations, particularly with the room's condition and your experience with our after-hours check-in process.We take your feedback seriously and will address these concerns with our staff to ensure a more welcoming and comfortable environment for all our guests. We appreciate your comments on our convenient location and pricing. We hope to have another opportunity to demonstrate our commitment to excellence and provide you with a much better experience.Kind regards, Guest Services, Melbourne Kew Central Apartment Hotel.

Dear Yukina,Thank you for sharing your feedback about your recent stay. We're glad that our location and communication met your expectations, but we're truly sorry to hear about the cleanliness issues you experienced. Please know that we take your comments seriously, and we will address these concerns with our housekeeping team. Our aim is to provide a comfortable and clean environment for all our guests. We hope to have the opportunity to welcome you back in the future and provide a much better experience.Kind regards,Guest Services, Melbourne Kew Central Apartment Hotel

Please direct you refund request to ExpediaThey do require it in writing

Dear Reizal,Thank you for your 8 out of 10 rating of your stay. It's great that you had a largely positive experience with us. We would be interested to learn more about your stay, specifically what you enjoyed and any areas where we might improve to make your next visit even better.We hope to welcome you back soon and aim for that perfect 10 on your next visit!Kind regards, Guest Services, Melbourne Kew Central Apartment Hotel

Dear Brett,We hope that you had a wonderful Christmas, and we wish you a Happy New Year! Thank you for sharing your feedback about your recent stay. We apologise for any inconvenience you experienced due to the inability to open windows in the room, which affected the room's freshness. Your comments are noted, and we will look into ways to address this concern. If you have any further suggestions or comments, please feel free to share them with us. We appreciate your feedback and hope to provide you with an improved experience in the future.Kind Regards,Guest ServicesMelbourne Kew Central Apartment Hotel

Dear Graham,Thank you for choosing to stay with us. We appreciate your feedback and understand that there may have been aspects of your stay that did not meet your expectations. We are committed to improving our services and your input is valuable in this process.We hope your journey to your next destination is safe and we look forward to the opportunity of welcoming you back.Kind regards,Guest ServicesMelbourne Kew Central Apartment Hotel

Dear Richard,Thank you for your feedback and your 4-star rating. We are pleased to hear that you had a good stay at Melbourne Kew Central Apartment Hotel, we appreciate your support and your recommendation.We hope that you had a lovely Christmas and we wish you a wonderful New Year ahead. We hope to have you back soon.Kind Regards,Guest ServicesMelbourne Kew Central Apartment Hotel

Dear Jess,Thank you for choosing to stay with us. We're thrilled to hear that the property was perfectly suited for your work-related stay and that you found the apartment and facilities fantastic for the price. We appreciate your understanding regarding decor and cleanliness. Your feedback is valuable, and we're delighted that you found our front desk staff lovely. Travel safely to your next destination, and we hope to have the pleasure of welcoming you back.Kind regards,Guest ServicesMelbourne Kew Central Apartment Hotel

Dear Abbey,Thank you for choosing to stay with us and for sharing your rating. We understand that your experience may not have met your expectations. We are committed to providing our guests with quality accommodations and we regret that we fell short during your stay.We hope to have the opportunity to serve you better in the future.Kind regards,Guest ServicesMelbourne Kew Central Apartment Hotel

Dear Miki,Thank you for taking the time to leave a 5-star review for your recent stay at our Melbourne Kew hotel. We appreciate your feedback and are delighted to hear about your positive experience.Thank you for choosing us, and we look forward to welcoming you back on your next visit to Melbourne.Kind Regards,Guest ServicesMelbourne Kew Central Apartment Hotel

Dear Naomi,Thank you for your review and your 4 out of 5 rating. We are pleased that you enjoyed your stay and that you found our room clean and quiet and our staff friendly. We appreciate your feedback and we are always looking for ways to improve our property and services. We understand that our hotel is not the newest or the fanciest, but we strive to offer a comfortable and affordable accommodation for our guests on a budget. We hope to see you again soon and thank you for choosing us.Kind regards,Guest ServicesMelbourne Kew Central Apartment Hotel

Dear Anthony,Thank you for taking the time to leave a review. We are thrilled to see that you had an exceptional experience and rated us 10 out of 10. !!Your feedback is greatly appreciated and we hope to have the pleasure of welcoming you back again soon.Kind regards,Guest Services,Melbourne Kew Central Apartment Hotel

Dear Terri,Thank you for taking the time to share your feedback regarding your recent stay. We appreciate your review and apologise for any inconvenience you experienced.We are sorry to hear about the lack of assistance and the difficulty you faced in accessing the property and getting to your room. We value your feedback and would appreciate any additional details you can provide about the challenges you encountered. This will assist us in addressing the issue and improving our services for future guests.Thank you for choosing us, and we hope to have the opportunity to better serve you in the future.Best regards,Guest ServicesMelbourne Kew Central Apartment Hotel

Hi KevinThank you for choosing our Hotel and for leaving such a positive review of your recent stay. We're thrilled that we met your expectations and look forward to hosting you again.Kind Regards, Guest servicesMelbourne Kew Central Apartment Hotel

Thank you for your rating and for staying with usWe hope to have the opportunity to provide you with a stay more to your liking in the futureKind RegardsCentral Apartment Group

Dear Jessie,Thank you for taking the time to review your recent stay. We appreciate your rating but would love to hear more about your stay and how we can improve to make your next visit more enjoyable.Thank you for choosing to stay with us..Kind Regards,Guest ServicesMelbourne Kew Central Apartment Hotel

Hi AnnThank you so much for taking the time to write such a positive review of your recent stay. We are thrilled we met your expectations.Thank you again for choosing us, and we look forward to seeing you again soon!Kind regards, Guest Services, Melbourne Kew Central Apartment Hotel

Hi IslaThank you for staying with us and for your feedback which we will pass onWe wish you safe travels and a wonderful 2023.Kind Regards,Guest ServicesCentral Apartment Group

Hi ChristopherWe are sorry there were issues with your stay Hopefully when you return you will find an improvementKind RegardsGuest ServicesCentral Apartment Group

Hi Robyn-AnneThank you for your feedback on the property and your stay, we do apologize for the issues you experienced and we will forward these to the managers at the propertyKind Regards Customer ServiceCentral Apartment Group

Happy travels

Thank you

Thank you

Thank you

Thank you

Thank you. We shall ensure more signs are visible

Thank you for your feedback and we apologise for any inconvenience with the new carpet going in. I am glad the staff were helpful and you found the place comfortable and clean.

Thank you for your feedback. This does not seem good at all. We usually pride ourselves on clean, comfortable rooms so it is not good we have fallen short in this instance. We are a new company within the complex and have certainly learned from any mistakes made and we do hope you decide to stay again so we can show you the true hospitality of Melbourne Kew Central

Thank you for your feedback. Yes, there is some new carpet going through the corridors. We are glad you were pleasantly surprised at the room and we hope to see you again soon

Thank you very much for kind words. We do hope to see you again as soon as life gets back to normal.

Thank you very much for your feedback. We do hope we see you again in the near future.