Ratings based on 976 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from Flower Mound
Posted May 10, 2024
It was a trip.. zx
by A verified traveler
Posted May 9, 2024
On top of room charge there was a 32 dollar fee to park. Or could park on other side of busy street.
by A verified traveler
Posted May 9, 2024
The only thing I can tell you for this trip is that we were there for a graduation so we were busy all the time therefor we were not in the hotel really other than eat and sleep. While we were there everyone was very helpful and we enjoyed our stay.Thanks
by A verified traveler
Posted May 8, 2024
Go to hotel
Comment from Hotel Management
May 9, 2024 by General Manager, Hotel Management
Thank you for your kind review and for recommending us to fellow travelers. We are delighted to hear you enjoyed your stay with us. It was truly a pleasure having you as our guest, and we would be thrilled to welcome you back for another memorable experience.
by A verified traveler
Posted May 8, 2024
Very good hotel
Comment from Hotel Management
May 9, 2024 by General Manager, Hotel Management
Thank you for your kind review. We're thrilled your time with us was so wonderful. At Sheraton Memphis Downtown Hotel, we strive to go above and beyond to ensure our guests have a memorable stay. It was truly a pleasure having you here, and we'd be delighted to welcome you back.
by A verified traveler
Posted May 6, 2024
I have only one concern.
My daughter was told that Starbuck’s closed at 10:00 and I was looking forward to enjoying a cup of coffee upon my return to the hotel. When I got back and went to the restaurant I was told that they had already closed down which was before 9:45. No, I do not use the coffee machines in the rooms and I would have stopped on the way back to the hotel if one of the staff members had not told my daughter that I would be able to get coffee at the hotel.
Comment from Hotel Management
May 7, 2024 by General Manager, Hotel Management
Dear Vanessa,Based on your rating, we believe you had a great overall experience with us. However, we understand your concern and sincerely apologize for any inconvenience you and your daughter may have encountered. Please rest assured that your feedback is highly valued and will be addressed internally to ensure improvements are made swiftly. We would be more than happy to welcome you back soon for a more seamless visit, so please do not hesitate to come back again anytime.
by A verified traveler
Posted May 1, 2024
Great property, situated within a 20-minute walk of the historic Beale Street, with all its restaurants and music bars. Private parking was available for a small additional fee, and the valet service was quick and efficient. There is a decent bar and a restaurant on-site. I loved using the glass elevator, which provides a great aerial view of Memphis. My room was spacious, clean, and comfortable, the king size bed very comfy. I would go back again.
Comment from Hotel Management
May 3, 2024 by General Manager, Hotel Management
Dear Davide,Thank you for sharing your positive experience with us! We're delighted that your room was spacious, clean, and comfortable, and that you enjoyed so many aspects of your stay. We appreciate your feedback and look forward to welcoming you back to Sheraton Memphis Downtown Hotel in the future!
by A verified traveler from Rosharon
Posted Apr 26, 2024
Lots to walk to, restaurants, shops...........Clean hotel. Friendly staff.
Comment from Hotel Management
Apr 26, 2024 by General Manager, Hotel Management
Dear Jason,Our goal is to provide a comfortable and welcoming experience, and we're thrilled you had a positive stay with us. We're also delighted you enjoyed our convenient location near restaurants and shops. Thank you for your kind words regarding our team; we can't wait to welcome you back to the Sheraton Memphis Downtown Hotel for another enjoyable visit.
by A verified traveler
Posted Apr 23, 2024
location
Comment from Hotel Management
Apr 25, 2024 by General Manager, Hotel Management
Dear Joan,We can’t thank you enough for staying at Sheraton Memphis Downtown Hotel, as well as for your review. It’s delightful to hear our location was convenient for your trip, and we look forward to having you join us again when you return to our area!
by A verified traveler
Posted Apr 22, 2024
The only issue we found was the water pressure in the shower - very weak!
Comment from Hotel Management
Apr 23, 2024 by General Manager, Hotel Management
Dear Tim,Thank you so much for the five-star review. We'll use your feedback to help us improve the experience of future guests, and we hope you'll join us again soon.
