Both Christian & Damien (front desk mgrs were awesome!) & gave great service within their capabilities. However, being open 1yr they were under construction.
Major issues are: NO A/C in the rooms only very loud fans provided as it was so hot at 85 degF; rain shower heads were broken in Rm 402 only half usable; no face washcloths that I used the dish cloth. No signage overhead at the front of hotel (only on glass door) so difficult to find the place by taxi or Uber and to make your front of lobby more attractive & clean and not look like you’re under construction even after a year in business. (Btw, your entrance should have been completed first before you did the rooms! I know bc I’ve been a corporate executive from COB, CEO, President, VP of Sales/Marketing in the US & Intl companies I’ve worked all my life & now consult as a major Investor/Corp Strategist of startups with CEOs. I’m in town doing just that with a Mexico City co.
If the hotel owners fix & correct these things for future guests that I plan to return in Dec/Jan. I wish your hotel & staff the best success! Also I want to mention your young new chef, Jacqueline, on the 4th flr was an awesome young woman who was soo accommodating to my food & beverage needs. I hope your managerial & supervisory staff need to continue to take care of her, Christian & Damien as those are excellent employees you need to keep! 🙏😇😁
Mary Moy-Gregg Rm 402 (10/17-10/25/21)