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Overview of Live Aqua Urban Resort México

Photo gallery

Featured Image
Pool Waterfall
Indoor Pool
Indoor Pool
Minibar, in-room safe, desk, blackout drapes
VIP Access

Live Aqua Urban Resort México

5 out of 5

4.7/5 Exceptional

Guests rated this property 4.8/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Pet friendly
  • Air conditioning
  • Spa
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays

Explore the area

    Popular LocationSamara Shops7 min drive
    Popular LocationCenttral Interlomas8 min drive
    Popular LocationPaseo Interlomas16 min drive
    AirportMexico City, Distrito Federal (MEX-Mexico City Intl.)41 min drive

Choose dates to view prices

About this area

Mexico City

Located in Mexico City's Santa Fe neighborhood, Live Aqua Urban Resort México is in the business district. Samara Shops and Paseo de la Reforma are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Parque La Mexicana and Chapultepec Park. Check out an event or a game at Auditorio Nacional, and consider making time for Six Flags Mexico, a top attraction not to be missed.
Popular Location

What's nearby

  • Centro Santa Fe - 4 min drive
  • Ciudad de los Ninos - 5 min drive
  • Samara Shops - 7 min drive
  • Centtral Interlomas - 8 min drive
  • Paseo Interlomas - 16 min drive

Getting around

  • Constituyentes Station - 8 min drive
  • Mexico City Buenavista Station - 13 min drive
  • Benito Juarez International Airport (MEX) - 41 min drive

Restaurants

  • Live — 1 min walk
  • Ginos Reforma — 3 min drive
  • Punta Brasas — 4 min drive
  • Vapiano — 4 min drive
  • Jin San — 4 min drive

About this property

Live Aqua Urban Resort México

Luxury Mexico City hotel in Santa Fe, near Samara Shops
Along with a full-service spa, this smoke-free hotel has a restaurant and a 24-hour fitness center. WiFi in public areas is free. Other amenities include a bar/lounge, a snack bar/deli, and valet parking. All 135 rooms feature thoughtful touches like pillow menus and slippers, plus free WiFi and LCD TVs with cable channels. Guests will also find 24-hour room service, minibars, and separate bathtubs and showers.
Live Aqua Urban Resort México offers 135 air-conditioned accommodations with minibars and safes. A pillow menu is available. 65-inch LCD televisions come with cable channels. Bathrooms include separate bathtubs and showers, slippers, and hair dryers.

This Mexico City hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a 24-hour fitness center.
Guests can indulge in a pampering treatment at the hotel's full-service spa, Feel Spa by Aqua. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Awards and affiliations

Green / Sustainable Property
This property participates in Green Key (nogle), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (MXN 100 per night)
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • 1 restaurant
  • 1 bar
  • 24-hour room service

Things to do

  • 24-hour fitness center
  • Full-service spa
  • Shopping

Family friendly

  • Free cribs/infant beds
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • Ballroom
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • Business center
  • Conference space
  • Meeting rooms

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - sports
  • Massage - Swedish
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility (select rooms)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Pillow menu

Bathroom

  • Hair dryer
  • Separate bathtub and shower
  • Towels

Entertainment

  • 65-inch LCD TV
  • Cable channels

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • Iron/ironing board
  • Phone
  • Safe
  • Slippers
  • Turndown service

Policies

Check-in

Check-in from 3:00 PM - anytime
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 2000 per pet, per stay
Dogs welcome
Up to 44 lbs
Pets cannot be left unattended
Food and water bowls are available
Service animals are exempt from fees
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Rollaway/extra beds are not available
Free cribs (infant beds)

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 1300 per vehicle (one-way)
  • Valet parking fee: MXN 100 per night
  • Pet fee: MXN 2000 per pet, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section); guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation
Guests under 16 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Live Aqua Mexico City Hotel & Spa
Live Aqua Urban Resort Mexico
Live Aqua Urban Resort México Hotel
Live Aqua Urban Resort México Mexico City
Live Aqua Urban Resort México Hotel Mexico City
Live Aqua México City Hotel Mexico City
Live Aqua México City Hotel
Live Aqua México City Mexico City
Live Aqua México City

Frequently asked questions

4.7
Exceptional
Rating 5 - Excellent. 479 out of 605 reviews
5 - Excellent 79%
Rating 4 - Good. 89 out of 605 reviews
4 - Good 15%
Rating 3 - Okay. 23 out of 605 reviews
3 - Okay 4%
Rating 2 - Poor. 6 out of 605 reviews
2 - Poor 1%
Rating 1 - Terrible. 8 out of 605 reviews
1 - Terrible 1%

4.8/5

Cleanliness

4.7/5

Staff & service

4.7/5

Amenities

4.8/5

Property conditions & facilities

5/5 Excellent

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Love the attention of all the staff specially with Alejandra at the reception with very high knowledge of customer service and Victor in the restaurant. Everyone very attentive and caring about our needs. Maintenance wise, I think the hotel needs to be more involved in making sure that all rooms are working properly. But overall great hotel. Love it. Federico Teran
Stayed 8 nights in Apr 2021

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, great attention. The facilities were very beautiful and clean. Would definitely recommend.
Stayed 1 night in Apr 2021

5/5 Excellent

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay amazing staff amazing food and location
Stayed 4 nights in Feb 2021

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and clean facilities. Overall a great experience!
Stayed 1 night in Jan 2021

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Would love tu return. Excellent service.
Stayed 1 night in Jan 2021