9.2/10 Wonderful! (3,315 reviews)
The location of this hotel is excellent. We had a wonderful view from our room of the river and the bridges and several iconic buildings. The hotel itself is also very nice aesthetically, a successful reworking of an historic office building. However the service was hit or miss. For example, there was no warm welcome when we arrived and no clear direction on how to get up to the lobby on the second floor. On the morning after we arrived, my husband asked one of the gentlemen at the front desk to have someone check our air conditioner which was clearly not functioning. However, he apparently just could not be bothered. When we returned after a long day of sightseeing, we had to call guest services and arrange ourselves for a maintenance person to come. The guy who came was very nice and professional and quickly fixed the problem. We also had good service at the Lobby Bar. Overall, the pros outweighed the cons, so we would stay there again.
Reviewed on Sep 24, 2023