“The staff was very nice and welcoming at check-in, but unfortunately, we had a serious issue with insects in our room. They moved us to another room, but sadly, the second room was even worse. We were promised a refund for two nights, but that refund was never received.
Thankfully, Expedia was absolutely amazing. They stepped up, helped us through the entire situation, and took care of the remainder of our reservation. I really appreciated their support. I just wish the hotel had followed……