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Close to restaurants, a theater complex, and a large plant nursery.
Room was fine, bed and pillows were great.
Breakfast area and food were very nice.
Drawbacks- Fox News was on in the lobby. That was insulting. Why not the weather channel, or even sports? Also, soundproofing was not good.
But, mostly it’s a thumbs up.
Cathy
Stayed 1 night in Apr 2024
Response from Amy B - GM on Apr 29, 2024
Thank you for taking the time to review your stay with us. I'm so pleased to hear that you enjoyed your stay (other than what was showing on the lobby TV). Normally the TV is on something neutral like the weather channel or the animal channel, so I do apologize about that. We hope that you will think of us the next time you are in the area. Until then, safe travels.
Thank you for reviewing your stay with us. We appreciate it! We hope you will choose to stay with us again when you are in the area. Until then, safe travels.
Great! Thank you for the 5 star review! We're so glad that you enjoyed your stay with us and we hope that you will come back to visit us again soon. Until then, safe travels.
This facility has easy access off Highway 52, the staff are pleasant and professional, rooms were big and clean. Walking distance to two decent restaurants. I'd definitely stay here again.
Faith
Stayed 2 nights in Mar 2024
Response from Amy B - GM on Mar 26, 2024
Nice!! Thank you for the 5 star review! We can't wait to have you stay with us again in the future. Until then, safe travels.
10/10 Excellent
Keira
Mar 25, 2024
Keira
Stayed 2 nights in Mar 2024
Response from Amy B - GM on Apr 17, 2024
Awesome! Thank you for the 5 star review! We appreciate it!!
The property is nice. The breakfast guy is always a highlight of staying here. He is a ray of sunshine!
Ryan
Stayed 1 night in Mar 2024
Response from Amy B - GM on Mar 26, 2024
Awesome! Thank you for the shout out to Stacey. He is definitely great at his job! We hope you will come back to stay with us again soon. Until then, safe travels.
Hotel staff was very warm and friendly service was excellent
Meera
Stayed 2 nights in Feb 2024
Response from Amy B - GM on Feb 26, 2024
Great! We're so glad you enjoyed your stay with us! We hope you will choose to stay with us again the next time you are in the area. Until then, safe travels.
6/10 Okay
Ryan
Traveled with family
Feb 17, 2024
Liked: Property conditions & facilities
There must have been someone with the same name as me and they were checked in under our reservation. The first staff member we spoke to was very condescending and when we called her out, she became mean and rude. The second person we dealt with was very nice, helpful, and understanding.
Ryan
Stayed 1 night in Feb 2024
Response from Amy B - GM on Feb 19, 2024
My sincere apologies for the confusion with the reservations, and I'm sorry to hear that you felt you were treated poorly as that is not a normal occurrence here. Our staff tries very hard to accommodate all requests and fix anything that may make your stay unpleasant. I do hope that you will give us another try here in the future. Until then, safe travels.
Very comfortable beds. The staff was super friendly! The breakfast was clean and fresh. Hot food included vacon or sausage and these tasty little omelets.
Sandra Leah
Response from Amy B - GM on Feb 16, 2024
Great! Thank you for the 5 star review! We really appreciate your business! Come back soon!
8/10 Good
LANCE
Jan 11, 2024
Liked: Cleanliness, staff & service
LANCE
Stayed 3 nights in Jan 2024
Response from Amy B - GM on Jan 18, 2024
Thank you for reviewing your stay with us. We appreciate your feedback. Come back soon!
Thank you for the 5 star review! We really appreciate it! Come back to see us again soon!
2/10 Terrible
Shauna
Dec 24, 2023
Disliked: Property conditions & facilities
The person above me was running a marathon all night. They kept stomping back and forth it was awful
Shauna
Stayed 1 night in Dec 2023
Response from Amy B - GM on Jan 1, 2024
I'm sorry to hear that the person above you kept you awake. I hope that the rest of your stay went well and that you will stay with us again in the future. Until then, safe travels and Happy New Year.
We booked 3 rooms for 2 nights and unless you ask for room to be cleaned in between nights they will not do it. Hotel is dirty rundown you can hear everything around you. Breakfast was not the usual for This chain. Carpet was dirty and dingy bathroom had mold behind the dated wallpaper. Sorry never at this location again
Adalberto
Stayed 2 nights in Dec 2023
Response from Amy B - GM on Dec 12, 2023
Thank you for taking the time to review your stay with us. I am sorry to hear that we did not meet your expectations. We are excited to let you know that we will begin renovations in our hotel in Q1 of 2024. We hope that you will give us another try in the future to show you that we are definitely better than you described.
They didn't replenish our coffee supplies for the next day (nor any room service for that matter), the bathroom fan didn't work, the desk chair wouldn't stay elevated, and the bathroom door wouldn't stay open. Also, the fire alarm went off in the middle of the night for no reason and we all had to be evacuated and sit in our running cars to stay warm. No explanation, no apologies, and no comp for our inconvenience.
David
Stayed 2 nights in Oct 2023
Response from Amy B GM on Nov 15, 2023
Thank you for taking the time to review your stay with us. We appreciate the feedback. I am so sorry that the fire alarms went off during your stay with us. Unfortunately, the air compressor that keeps the sprinkler system dry, stopped working and therefore set off the alarms. Luckily there was no fire involved and no one was in danger. We appreciate you following the safety precautions and allowing the fire department to do their job. Again, I apologize for the inconvenience. We hope that you will choose to stay with us again in the future. Until then, safe travels.
Staff was very helpful and hospitable. Area was convenient for our needs.
Kathleen
Stayed 3 nights in Oct 2023
Response from Amy B GM on Nov 15, 2023
Great! Thank you for the kind review! We hope to see you again real soon!
6/10 Okay
Fr.
Oct 10, 2023
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Dated and crumbling.
It was quiet. The food was standard. The building was clean. The staff were kind and helpful. As for the building itself, it seems to be aging. One of the curtains was missing from the window. The plaster was crumbling in certain areas. The room design was very utilitarian with no aesthetics and what appeared to be eclectic arrangement other than the central location of the bed.
Fr.
Stayed 3 nights in Oct 2023
Response from Amy B GM on Oct 12, 2023
Thank you for taking the time to review your stay with us. We appreciate the feedback and hope that you will choose to stay with us again in the future.
10/10 Excellent
Larry
Oct 10, 2023
Larry
Stayed 2 nights in Oct 2023
Response from Amy B GM on Oct 12, 2023
Great! Thank you for the kind review! Come back again soon!
All good, however, and I think this is a matter among all hotels, carpets, you need to take better care of carpets; after walking barefoot on the carpet my feet start itching and burning.
Alejandro
Stayed 4 nights in Sep 2023
Response from Amy B GM on Oct 4, 2023
Thank you for the kind review! We appreciate the feedback so that we can make our future guests comfortable too. We hope you will come back to see us again soon. Until then, safe travels.
Thank you for the 5 star review. We are in the process of getting the parking lot (pot holes) fixed. Sorry for the inconvenience. We hope you will come back again soon.
4/10 Poor
Donald
Jun 27, 2023
Donald
Stayed 2 nights in Jun 2023
Response from Amy B GM on Jun 29, 2023
Thank you for taking the time to review your stay. I am sorry to hear that you were not completely satisfied as that is what we strive for. We hope that you will give us another try in the future. Until then, safe travels.
It was a very nice place to stay. Breakfast was wonderful.
Roxie
Stayed 1 night in Jun 2023
Response from Amy B GM on Jun 13, 2023
Nice! Thank you for the kind review. We're so glad you chose to stay with us. Please come again!
4/10 Poor
Joseph E
Business traveler
Jun 8, 2023
Liked: Staff & service
Disliked: Property conditions & facilities
Plumbing was in poor state of repair. The sink faucet was leaking. Room 305
The air conditioner didn't work correctly. The thermostat was set on 60 degrees and the unit only came on maybe once an hour. The room temperature had to be in the 80s. Poor sleeping environment. I covered with a sheet only and still sweat the bed wet.
Joseph E
Stayed 2 nights in Jun 2023
Response from Amy B GM on Jun 8, 2023
Oh no! I'm so sorry to hear that the temperature was not comfortable in your room. Had we known, we definitely would have gotten that fixed for you. We know how important sleep is, and we want everyone to get a great night of sleep while they are here. I hope that you will give us another try here in the future. Until then, safe travels.