1/5 Terrible
Lexus
Traveled with partner
Nov 9, 2022
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
When we first got there, I was double charged for the two nights my boyfriend and I were staying. We stayed in our room most of the day for our second day and we had someone try to come in our room 3 TIMES. I believe it was house keeping, but they knew there was people staying in the room and still kept unlocking the door and trying to come in unannounced. First when we were sleeping, second around 12, the third time later in the day. My boyfriend and I decided to stay another night and instead of paying with my credit card he paid with his, so we set up a whole other reservation because it was another card. I checked my credit card info and I was being charged on my card AND he was being charged as well! We went down to the front desk and asked about it and they said I wouldn’t be charged. The desk worker, Sue, was very rude and I’ve had bad experiences with her being rude to me the last time we stayed. A couple days later I looked at my credit card statement and they charged me another $113 for something I couldn’t figure out. I called them and they canceled the payment saying it was a mistake. I’m still not sure what I was being charged for because the first two days we stayed was $240 and the extra night we stayed was $162. It didn’t make sense. The other front desk people were very nice, but if you talk to Sue expect her to be very rude and have an attitude!