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Reviews of Hampton Inn by Hilton Minneapolis/Eagan

2.5 out of 5
Hampton Inn by Hilton Minneapolis/Eagan
3000 Eagandale Pl, Eagan, MN

Reviews

8.8

Excellent

Rating 10 - Excellent. 618 out of 1002 reviews" "
Rating 8 - Good. 236 out of 1002 reviews" "
Rating 6 - Okay. 80 out of 1002 reviews" "
Rating 4 - Poor. 37 out of 1002 reviews" "
Rating 2 - Terrible. 31 out of 1002 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Corey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel we always stay prior to flying out. Great staff, great clean/room, we always enjoy the restaurant next door too.
Stayed 1 night in May 2024

10/10 Excellent

Rachel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved every bit of this hotel. The staff was super friendly and went out of their way to make sure we were comfortable and had everything we needed. Free cookies, pink lemonade, and ice cold water in lobby. Cute little indoor heated pool. Hot food options in the complimentary breakfast. Our hotel room had 2 tv’s in it, and the transportation was the best! The hotel provided me with a uber ride to the airport after my stay. Literally perfection!
Stayed 1 night in May 2024
Response from General Manager on May 8, 2024
Dear Rachel,Wow! Reading your glowing review brings joy to our hearts! Our friendly staff works diligently to ensure our guests enjoy themselves, and it's wonderful to hear that they met the mark by providing delicious breakfast options, yummy treats, and impeccable service to you. It was a pleasure to have you as our guest at Hampton Inn Minneapolis / Eagan, and we hope to see you again for another five-star experience!Clinton HeinoGeneral Manager

10/10 Excellent

Jaci

Traveled with family
Clean and comfortable! The beds were super comfy. We needed to get up at 3:30 to catch the 4:30 shuttle. Coffee was fresh and hot and the shuttle was efficient! Fabulous, helpful and welcoming staff. We will defiantly stay again!
Stayed 1 night in Apr 2024
Response from General Manager on May 1, 2024
Dear Jaci,Thank you for your wonderful review! We're delighted that you enjoyed the comfortable beds, early morning coffee, and our efficient shuttle service. It's great to hear our team made you feel welcome and helped to enhance your stay. We look forward to welcoming you back for another visit soon!Clinton HeinoGeneral Manager

10/10 Excellent

Gary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice facility and reasonable priced
Stayed 1 night in Mar 2024
Response from General Manager on Apr 25, 2024
Dear Gary,Thank you so much for choosing to stay with us at Hampton Inn Minneapolis/Eagan! We are thrilled to learn you had such a pleasant stay and appreciated our beautiful property. Your kind words are very appreciated, and we hope to welcome you back for another unforgettable experience. Clinton HeinoGeneral Manager

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Clinton Heino, General Manager on Apr 23, 2024
Hello Judy!Thank you so much for the 5 star review of our hotel! We are so happy to see you enjoyed your stay with us, and we hope to see you again soon. Have a WONDERFUL rest of the week ahead, and thank you again for staying with us!

10/10 Excellent

Andrew, Ashland

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proximity to airport and Mall of America was very convenient..
Stayed 1 night in Mar 2024
Response from Clinton Heino, General Manager on Apr 17, 2024
Hello Andrew!Thank you so much for taking the time to review our hotel! We are so glad to see you enjoyed your time with us, and we look forward to seeing you again the next time you're in the area. Hope you have a wonderful spring season ahead, and thank you again for staying with us!

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Great place in safe location for a quick business trip.
Stayed 3 nights in Apr 2024
Response from Clinton Heino, General Manager on Apr 17, 2024
Hello Thomas!Thank you so much for taking the time to review our hotel! We are so glad to see you enjoyed your time with us and our location was just right for you! We look forward to seeing you again the next time you're in the area. Hope you have a wonderful spring season ahead, and thank you again for staying with us!

10/10 Excellent

Rebecca

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, convenient to interstate. Clean & the beds were VERY comfortable
Stayed 1 night in Mar 2024
Response from Clinton Heino, General Manager on Apr 17, 2024
Hi Rebecca!!thank you so much for taking the time to review our hotel! We are so happy to see you enjoyed your stay, and our beds were great for you! We look forward to seeing you again soon. Hope you have a GREAT weekend ahead, and thank you again for staying with us!

8/10 Good

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was nice but surprisingly far from the airport and the shuttle only runs until 9 pm so I had to pay $30 to get there.
Stayed 1 night in Apr 2024
Response from Clinton Heino, General Manager on Apr 17, 2024
Hello Julia!Thank you so much for taking the time to review our hotel! We are so glad to see you enjoyed your time with us overall. We are working towards expanding our shuttle hours soon, so hopefully the next time you're with us, we'll be going as late as you may need. Hope you have a wonderful spring season ahead, and thank you again for staying with us!

10/10 Excellent

kevin

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Clinton Heino, General Manager on Apr 17, 2024
Hello Kevin!Thank you so much for taking the time to review our hotel! We are so glad to see you enjoyed your time with us, and we look forward to seeing you again the next time you're in the area. Hope you have a wonderful spring season ahead, and thank you again for staying with us!

8/10 Good

Raghavendra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Clinton Heino, General Manager on Apr 17, 2024
Hello Raghavendra!Thank you so much for the 4 star review of our hotel! We are so glad to see you enjoyed your time with us overall, and we hope to see you again the next time you're in town. Have a GREAT rest of the week, and thanks again for staying with us!

8/10 Good

Theresa

Stayed 1 night in Apr 2024
Response from Clinton Heino, General Manager on May 4, 2024
Hello Theresa!Thank you so much for taking the time to review your stay with us! We are glad to see you enjoyed your time overall, and we hope to see you again the next time you're in the area. Hope you have a WONDERFUL rest of the spring season, and thank you again for staying with us!

10/10 Excellent

Jessica

Stayed 1 night in Apr 2024
Response from Clinton Heino, General Manager on May 3, 2024
Hello Jessica!Thank you so much for the 5 star review of our hotel! We are so happy to see you enjoyed your time with us, and we hope to see you again the next time you're in the area. Have a WONDERFUL rest of the spring season, and thank you again for staying with us!

10/10 Excellent

joshua

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and helpful
Stayed 1 night in Apr 2024
Response from Greg on Apr 10, 2024
We're absolutely thrilled to hear that you had a wonderful stay with us! Your satisfaction means the world to us, and we truly value your guest status. We can't wait to welcome you back again in the future! Until then, take care and safe travels!

6/10 Okay

Tara

Traveled with family
I think the property location is great !! Would love to see a jacuzzi and maybe a bigger pool I like that the pool was open till midnight but think maybe they should close it off for kids at 10.
Stayed 1 night in Apr 2024
Response from Clinton Heino, General Manager on Apr 8, 2024
Hello Tara!Thank you so much for taking the time to review our hotel. We are glad to see you enjoyed your stay overall, and appreciate the feedback regarding the pool area. We hope to see you again the next time you're in the area. Have a GREAT rest of the week ahead, and thank you again for staying with us!

10/10 Excellent

Tia, Kansas City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in. They provide contactless and contact check ins. Free airport shuttle to and from the hotel. Quiet and clean facility.
Stayed 1 night in Apr 2024
Response from Clinton Heino, General Manager on Apr 7, 2024
Hello Tia!Thank you so much for the AMAZING 5 star review of our hotel! We are so happy to see you enjoyed your time with us and all the hotel has to offer. We hope to see you again soon! Have a GREAT week ahead, and thank you again for staying with us!

8/10 Good

Lovely

Traveled with family and small children, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property, Good stay experience Highly recommend
Stayed 1 night in Apr 2024
Response from Clinton Heino, General Manager on Apr 7, 2024
Hello Lovely!Thank you so much for the 4 star review! WE are so glad to see you enjoyed your stay, and look forward to seeing you again the next time you're in the area. Have an AMAZING week ahead, and thank you again for staying with us!

10/10 Excellent

Janice M

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located close to Interstate with easy access to restaurants and convenience stores. Staff were friendly. Rooms clean and comfortable. Very nicely organized layout of hotel with pool, breakfast and sitting area, snack display (quite large). Prices are reasonable. Location to airport, St. Paul downtown, etc. are very convenient.
Stayed 1 night in Apr 2024
Response from Clinton Heino, General Manager on Apr 7, 2024
Hello Janice M!Thank you so much for the AWESOME 5 star review of our hotel! We are so happy to see you enjoyed your time with us, and we hope to see you again soon! Hope you have a WONDERFUL week ahead, and thank you again for staying with us!

8/10 Good

Rachelle La

Traveled with family
Liked: Cleanliness, staff & service, amenities
Our stay was on a weeknight so it was pretty quiet in the hotel. We had an issue with the key card but the staff made it right quickly. Very appreciated. The pool area was clean with multiple seating options. There were plenty of towels and the chemical smell wasn't overpowering. It would have been nice to have a hot tub and there was no shower for rinsing off after swimming, but we can do that back at the room. The room was clean and we had enough space for 4 people for one night. The fridge had someone else's leftover food in it (gross) and it didn't get or keep our drinks very cold. The bathroom had plenty of towels and all of the usual complimentary items. The beds were ok, just not my mattress preference. The breakfast spread was great with a couple of hot dishes that looked fresh and plenty of grab and go options. The coffee bar was stocked and well utilized. We would stay here again.
Stayed 1 night in Mar 2024
Response from Clinton Heino, General Manager on Apr 2, 2024
hello Rachelle La!Thank you so much for taking the time to review our hotel! We are so glad to see you enjoyed your stay overall and everything the hotel had to offer! So sorry about the fridge issue...I have passed along this info to our maintenance and housekeeping teams so we can ensure you and other future guests don't run into the same issue. We do hope to see you again in the future so we can bump that 4 stars to a 5! Hope you have a WONDERFUL spring season ahead, and thank you again for staying with us!

10/10 Excellent

Leah

Stayed 1 night in Mar 2024
Response from Clinton Heino, General Manager on Mar 28, 2024
Hi Leah!thank you so much for the 5 star review of our hotel! We are so happy to see you enjoyed your time with us, and we look forward to seeing you again the next time around. Have a WONDERFUL spring season ahead, and thank you again for staying with us!

6/10 Okay

Katy-Jo

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities
Clean hotel, great breakfast. We booked it because it had a pool for the kids with comfy chairs for the adults to lounge in. However, the pool was cloudy, low on water, and smelled so bad of chlorine our hotel room stank all night too (even after showering).
Stayed 1 night in Mar 2024
Response from Greg on Mar 28, 2024
We extend our sincerest apologies for any inconvenience you experienced regarding the condition of your room and the pool during your recent stay. Please know that addressing these issues is our top priority, and we are actively working to rectify them.Your feedback is incredibly valuable to us as it helps us improve our services and ensure that all our guests have a pleasant experience. Rest assured, your concerns have been noted, and we are taking steps to prevent such occurrences in the future.Your comfort and satisfaction are of utmost importance to us, and we genuinely appreciate your understanding and patience as we strive to make things right. Should you have any further concerns or require assistance, please do not hesitate to reach out to our team.Thank you for choosing to stay with us. We hope to have the opportunity to welcome you back soon and provide you with the exceptional experience you deserve.

6/10 Okay

Jason

Stayed 1 night in Mar 2024
Response from Clinton Heino, General Manager on Apr 17, 2024
Hello Jason!Thank you so much for taking the time to review our hotel. We are so sorry to see we didn't quite meet what you were looking for. We'd love to know what we could do different the next time to get that 4 or 5 star rating instead. Please reach out when you have a chance so we can discuss what we could have done better. Hope you have a WONDERFUL rest of April, and I look forward to hearing from you soon!

10/10 Excellent

Sherriann, Fort Lauderdale

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and nice
Stayed 1 night in Mar 2024
Response from Clinton Heino, General Manager on Apr 2, 2024
Hello Sherriann!Thank you so much for the 5 star review of our hotel! We are so happy to see you enjoyed your stay, and we look forward to seeing you again soon. Have a WONDERFUL rest of the week ahead, and thank you again for staying with us!

8/10 Good

Agnes

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Greg on Mar 27, 2024
Thank you for your feedback!

10/10 Excellent

Alissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Greg on Mar 27, 2024
We're absolutely thrilled to hear that you had a wonderful stay with us! Your satisfaction means the world to us, and we truly value your guest status. We can't wait to welcome you back again in the future! Until then, take care and safe travels!

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was awesome, very helpful. Airport shuttle driver was great. Will definitely stay there again when we need to fly out of msp.
Stayed 1 night in Mar 2024
Response from Greg on Mar 25, 2024
We're absolutely thrilled to hear that you had a wonderful stay with us! Your satisfaction means the world to us, and we truly value your guest status. We can't wait to welcome you back again in the future! Until then, take care and safe travels!

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hampton Inn never disappoints.
Stayed 2 nights in Mar 2024
Response from Greg on Mar 25, 2024
We're absolutely thrilled to hear that you had a wonderful stay with us! Your satisfaction means the world to us, and we truly value your guest status. We can't wait to welcome you back again in the future! Until then, take care and safe travels!

8/10 Good

Gerilyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Clinton Heino, General Manager on Mar 25, 2024
Hello Gerilyn!Thank you so much for the 4 star review of our hotel! We are glad to see you enjoyed your stay with us overall, and we hope to see you again the next time you're in the area, so we can get a 5 out 5 the next time. Have a WONDERFUL spring season ahead, and thank you again for staying with us!

10/10 Excellent

Carolyn M.

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Clinton Heino, General Manager on Mar 19, 2024
Hello Carolyn!Thank you so much for the 5 star review of our hotel! We are so glad to see you enjoyed your time with us, and we look forward to seeing you again the next time you're in town. Hope you have a wonderful spring, and thank you again for staying with us!

6/10 Okay

Aaliyah

Stayed 2 nights in Mar 2024
Response from Clinton Heino, General Manager on Apr 4, 2024
Hello Aaliyah!Thank you so much for taking the time to review our hotel! We are so sorry to see things didn't quite go as you expected, and we'd love to know what we can do next time to ensure a 5 out 5 star rating! Please reach out to us to discuss any issues you ran into during your stay. Hope you have a WONDERFUL weekend ahead, and thank you again for staying with us!

8/10 Good

Ronald P

Stayed 1 night in Mar 2024
Response from Clinton Heino, General Manager on Mar 31, 2024
Hello Ronald!Thank you so much for taking the time to review our hotel! We are so glad to see you enjoyed your time with us overall, and we hope to see you again the next time you're in the area. HAve a WONDERFUL week ahead, and thank you again for staying with us!

10/10 Excellent

Amado III, Dauphin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the place with free airport shuttle service. Great place to stay. Will highly recommend.
Stayed 1 night in Mar 2024
Response from Clinton Heino, General manager on Mar 10, 2024
Hello Amado!thank you so much for the 5 star review! We are so glad to see you enjoyed your stay with us and all our hotel has to offer! We look forward to seeing you again the next time you're in the area. Hope you have a wonderful rest of the month, and thank you again for staying with us!

10/10 Excellent

Monica, Grinnell

Liked: Cleanliness, staff & service, property conditions & facilities
Always reliably clean and comfortable.
Stayed 1 night in Mar 2024
Response from Clinton Heino, General Manager on Mar 10, 2024
Hello Monica!Thank you so much for the 5 star review! We are so glad to see you enjoyed your stay and the cleanliness our team provides. I will make sure to pass along your kudos to the housekeeping team. Hope you have an AMAZING rest of the month, and thank you again for staying with us!

10/10 Excellent

noelle

Liked: Cleanliness, amenities
From the minute you walk in it feels homey and spotless. Our go to whenever we are in the cities.
Stayed 1 night in Mar 2024
Response from Grteg on Mar 9, 2024
Thank you very much for taking the time to share your feedback with us. Your satisfaction as our guest is of utmost importance to us, and we truly appreciate your kind words. Knowing that you enjoyed your stay is incredibly encouraging for our team.We strive to provide exceptional experiences for all our guests, and we are delighted to hear that we succeeded in making your visit memorable. Your support means a lot to us, and we would be honored to welcome you back in the future.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Clinton Heino, General Manager on Mar 6, 2024
Hello Elizabeth!Thank you so much for the 5 star review of our hotel! We are so happy to see you enjoyed your time with us, and we look forward to seeing you again the next time you're in town. Hope you have a WONDERFUL spring ahead, and thank you again for staying with us!

8/10 Good

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Property was clean and comfortable! The pillows were not great and the room was on the smaller side, but it’s very affordable and clean!
Stayed 2 nights in Feb 2024
Response from Clinton Heino, General Manager on Mar 3, 2024
Hello Ashley!Thank you so much for taking the time to review our hotel! We are so glad to see you enjoyed your time with us overall, and we look forward to seeing you again the next time you're in the area. Have a GREAT week ahead, and thanks again for staying with us!

8/10 Good

Joel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean and the staff was friendly. Comfortable beds. Basic breakfast, not great but it was ok. Coffee was ok.
Stayed 1 night in Mar 2024
Response from Clinton Heino, General Manager on Mar 3, 2024
Hi Joel!Thank you so much for taking the time to review our hotel! We are so glad to see you enjoyed your time with us overall, and we look forward to seeing you again the next time you're in the area. Have a GREAT week ahead, and thanks again for staying with us!

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Clinton Heino, General Manager on Feb 24, 2024
Hello Amanda!Thank you so much for the 5 star review of our hotel! We are so glad to see you enjoyed your time with us, and we look forward to seeing you again soon. Hope you have a GREAT rest of the weekend, and thanks again for staying with us!

10/10 Excellent

Leslie

Stayed 1 night in Feb 2024
Response from Clinton Heino, General Manager on Mar 20, 2024
Hello Leslie!Thank you so much for taking the time to review our hotel! We are so glad to see you enjoyed your stay with us, and we look forward to seeing you again the next time you're in town. Have a wonderful rest of the week, and thank you again for staying with us!

8/10 Good

Tracey

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is good, rooms are clean and modern. The wifi didn’t work the first day and part of the second day of our trip.
Stayed 2 nights in Feb 2024
Response from Clinton Heino, General Manager on Feb 21, 2024
Hello Tracey!thank you so much for taking the time to review our hotel! We are so sorry about the wifi. A new equipment piece we got earlier in the week unfortunately wasn't set up right by the installation folks. It was very frustrating for us as well trying to get everything back up and running properly. It has been resolved and everything is back up and running as normal. We do hope to see you again the next time you're in the area. Hope you have a wonderful rest of the week, and thank you again for staying with us!

6/10 Okay

Carlisle

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Airport shuttle runs to 9pm only, we arrived on our flight at 915pm and had to take a $50 Uber to the hotel. The airport shuttle and good price was the main reason I chose this hotel - having to take an Uber made it more expensive hotels in the area. Would not stay here again if needing and airport transfer- shuttle times need to be posted on the website. No microwave in room but one was available in the lobby. Hot breakfast was good.
Stayed 1 night in Feb 2024
Response from Clinton Heino, General Manager on Feb 18, 2024
Hello Carlisle!Thank you so much for taking the time to review our hotel. We are so sorry to see the shuttle services weren't quite what you were looking for. Our hours are actually posted under the parking and transporation section on the hotel's site on Expedia. We run daily from 4:30 a.m. til 9 p.m. We are trying to work on getting to expand those hours and hopefully will have something in place soon. Hope you have a great week ahead, and thank you again for staying with us!

10/10 Excellent

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice hotel with comfortable rooms. It is in a convenient and easy to get to, but outside the busiest areas of the twin cities.
Stayed 1 night in Feb 2024
Response from Clinton Heino, General Manager on Feb 18, 2024
Hello Andrew!Thank you so much for the awesome 5 star review of our hotel! We are so glad to see you enjoyed your time with us, and we look forward to seeing you again soon! Hope you have a WONDERFUL rest of the winter season, and thank you again for staying with us!

10/10 Excellent

Nancy

Business traveler, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff and quiet surroundings.
Stayed 1 night in Feb 2024
Response from Clinton Heino, General Manager on Feb 15, 2024
Hello Nancy!Thank you so much for taking the time to review our hotel! We are so glad to see you enjoyed your time with us, and we look forward to seeing you again the next time you're in the area. I will make sure to pass along your kudos to the team. Hope you have a wonderful rest of your February, and thank you again for staying with us!

10/10 Excellent

Charles

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2024
Response from Clinton Heino, General Manager on Feb 12, 2024
hello Charles!Thank you so much for the AMAZING perfect 10 score review of our hotel! We are so glad to see you enjoyed your time with us, and look forward to seeing you again soon. Have a WONDERFUL rest of the month, and thank you again for staying with us!

10/10 Excellent

Merrill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect setup for us
Stayed 1 night in Feb 2024
Response from Clinton Heino, General Manager on Feb 7, 2024
Hello Merrill!Thank you so much for the AWESOME 5 star review! We are so glad to see you enjoyed your stay and we were perfect for what you needed! We look forward to seeing you again soon. Have a WONDERFUL rest of the week, and thank you again for staying with us!

10/10 Excellent

Sondra

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was AMAZING! Free shuttle to Mall of America and the airport. We had a really early flight before breakfast would start so they offered a form to complete for a “go bag”.
Stayed 1 night in Jan 2024
Response from Greg on Feb 3, 2024
Thank you very much for your feedback. Your guest status is important to us! It is always encouraging when a guest reports that they enjoyed their stay. It is our hope that you choose us in your future travel plans!

10/10 Excellent

Darryl

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Park sleep fly was very convenient
Stayed 1 night in Jan 2024
Response from Greg on Feb 1, 2024
Thank you very much for your feedback. Your guest status is important to us! It is our hope that you choose us for your hotel accommodations when in the area in the future!

2/10 Terrible

Bobbi

We didn’t end up staying because they said we could not park our vehicle there. It’s not allowed through Expedia.
Stayed 1 night in Jan 2024
Response from Greg on Jan 30, 2024
We sincerely apologize for any inconvenience caused regarding your request for extended parking during your recent stay with us. While we strive to accommodate our guests' needs to the best of our ability, regrettably, there are occasions when we may not have the available space for long-term parking.In such situations, we always aim to provide alternative solutions and options to our guests. As a gesture of our commitment to your satisfaction, we have issued a full refund for your stay. We understand the importance of reliable parking arrangements, and we regret any disappointment this may have caused.Please accept our most sincere apologies for any inconvenience experienced. Should you require any further assistance or have any questions, please don't hesitate to reach out to us. We are here to help make your experience as smooth and enjoyable as possible.

10/10 Excellent

Melanie

Stayed 1 night in Jan 2024
Response from Greg on Jan 30, 2024
Thank you very much for your feedback. Your guest status is important to us! It is always encouraging when a guest reports that they enjoyed their stay. It is our hope that you choose us in your future travel plans!

6/10 Okay

bradford

Stayed 2 nights in Dec 2023
Response from Clinton Heino, General Manager on Mar 20, 2024
Hello Bradford.Thank you so much for taking the time to review our hotel. WE are sorry to see we didn't quite meet what you were looking for, and would love to hear what we could do to make your stay a 5 out of 5 next time around. Please contact us at the hotel and ask for the general Manager or assistant general manager so we can address your concerns. Hope you have a WONDERFUL rest of the week, and thank you again for staying with us!