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Reviews of Hilton Garden Inn Minneapolis - Maple Grove

3 out of 5
Hilton Garden Inn Minneapolis - Maple Grove
6350 Vinewood Lane, Maple Grove, MN

Reviews

9.0

Wonderful

Rating 10 - Excellent. 637 out of 1000 reviews" "
Rating 8 - Good. 263 out of 1000 reviews" "
Rating 6 - Okay. 62 out of 1000 reviews" "
Rating 4 - Poor. 21 out of 1000 reviews" "
Rating 2 - Terrible. 17 out of 1000 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Nekesa

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffing nice great place to stay only thing was big group of teens staying there was loud at 6am but other than that had a fun weekend there
Stayed 2 nights in Apr 2024
Response from Jen Lange - Front Office Manager on Apr 15, 2024
Hello Nekesa, Thank you for taking the time to complete our survey. I am happy to hear that you had an amazing time at our hotel! We hope to see you again the next time you visit the Maple Grove area.

10/10 Excellent

BONITA

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was amazing but Expedia did a crappy job of explaining the rooms. When we booked it said soaking tub and there was no tub in the room. And it also said hot tub and there was no hot tub. The hotel is very accommodating but I think Expedia could do way better.
Stayed 1 night in Apr 2024

10/10 Excellent

Jennifer

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jen Lange - Front Office Manager on Apr 5, 2024
Hello Jennifer, Thank you for taking the time to complete our survey. I am happy to hear that you had a great stay with us and thanks for the 5 stars! We hope to see you again in the future.

10/10 Excellent

Erika, Waco

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stayed and the pool is warm
Stayed 2 nights in Mar 2024
Response from Jen Lange - Front Office Manager on Apr 1, 2024
Thank you for taking a moment to share your experience. I am happy to hear you had a fantastic stay with us! We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Erika

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a nice stay here. It was quiet and the staff were helpful with any issues I came across. Great place to stay!
Stayed 2 nights in Mar 2024
Response from Jen Lange - Front Office Manager on Mar 21, 2024
Hello Erika, Thank you for taking the time to complete our survey. I am so happy to hear you had an amazing stay with us! We hope to see you again in the future the next time you visit the Maple Grove area.

10/10 Excellent

Steven

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A quick weekend stay, no issues. Quiet hotel with no issues
Stayed 3 nights in Mar 2024
Response from Jen Lange - Front Office Manager on Mar 21, 2024
Hello Steven, Thank you for taking the time to complete our survey. I am so happy to hear you had a great weekend with us! We hope to see you again in the future.

8/10 Good

Sara

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was well maintained, staff very friendly, and generally quiet. Easy drive to shopping and restaurants. Reasonable price.
Stayed 2 nights in Mar 2024
Response from Jen Lange - Front Office Manager on Mar 18, 2024
Thank you for taking the time to complete our survey. I am happy to hear that you had a great stay and for all the amazing compliments! We hope to see you again in the future.

2/10 Terrible

Tonya

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The other hotel guesrs were horribly noisy. Even after multiple calls to the front desk. The door slamming and running up and down the hallway was very disruptive. The whole room would vibrate with door slamming i am very disappointed with my stay.
Stayed 2 nights in Mar 2024
Response from Jen Lange - Front Office Manager on Mar 18, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We know how important a good night’s sleep is and I sincerely apologize for the noise issue encountered during your stay. I will address your feedback with our team. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Samantha

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that dogs are allowed and they have a designated spot for dogs to do their duty. The rooms are so spacious as well and the staff excellent!
Stayed 1 night in Mar 2024
Response from Jen Lange - Front Office Manager on Mar 18, 2024
Thank you for taking the time to complete our survey. I am happy to hear that you had a great stay and for all the amazing compliments! We hope to see you again in the future.

10/10 Excellent

Luke

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable beds that aren't worn in from use. AMAZING showers! High water pressure and plenty of hot water. Very clean as well.
Stayed 3 nights in Mar 2024
Response from Jen Lange - Front Office Manager on Mar 16, 2024
Thank you so much for taking the time to complete our survey. I am happy to hear you had a great stay and for the positive feedback! We hope to see you again in the future.

10/10 Excellent

Amos

Stayed 2 nights in Mar 2024
Response from Jen Lange - Front Office Manager on Apr 5, 2024
Hello Amos, Thank you for taking the time to take our survey. I am happy to hear you enjoyed your stay and thanks for the 5 stars! We hope to see you again in the future.

10/10 Excellent

Cassandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Jen Lange - Front Office Manager on Mar 12, 2024
Thank you so much for taking the time to complete this survey. I am happy to hear you enjoyed your stay and the 5 stars! We hope to see you again in the future.

10/10 Excellent

Terrance

Stayed 1 night in Mar 2024
Response from Jen Lange - Front Office Manager on Apr 1, 2024
Thank you for taking a moment to share your experience. I am happy to hear you had a fantastic stay with us! We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

2/10 Terrible

Nancy

Stayed 2 nights in Mar 2024
Response from Jen Lange - Front Office Manager on Mar 26, 2024
Hello Nancy, Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I am very sorry to hear that we did not meet your expectations. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Diana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was really good. Nice place.
Stayed 1 night in Mar 2024
Response from Jen Lange - Front Office Manager on Mar 5, 2024
Thank you for taking a moment to share your experience. I am happy to hear you had a fantastic stay with us! We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Brenda, Wadena

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly and explained everything. The thing we didnt like was the pillows. They were very poor quality. There was nothing to them. I woke up with a headache
Stayed 1 night in Mar 2024
Response from Jen Lange - Front Office Manager on Mar 5, 2024
Thank you for taking the time to complete our survey. I am happy to hear that you had a great stay but sorry that you found the pillows uncomfortable. We hope you give us another try in the future!

10/10 Excellent

Jessie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was in a safe decent area. Easy to get to.
Stayed 1 night in Mar 2024
Response from Jen Lange - Front Office Manager on Mar 5, 2024
Thank you for taking the time to complete our survey. I am happy to hear that you had a great stay, and we hope to see you again in the future!

10/10 Excellent

Demeisha C

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jen Lange - Front Office Manager on Mar 5, 2024
Thank you for taking the time to complete our survey. I am happy to hear that you had a great stay and the 5 stars! We hope to see you again in the future.

10/10 Excellent

Holly

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything we needed
Stayed 1 night in Mar 2024
Response from Jen Lange - Front Office Manager on Mar 5, 2024
Thank you for taking the time to complete our survey. I am happy to hear that you had a great stay, and we hope to see you again in the future!

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
The various websites advertise an on-site restaurant. That’s not really true, it’s misleading. It’s an area of the lobby with a bar that opens at 5 PM, about five barstools. There are tables around and they do cook a breakfast to order. A relatively small one page dinner menu with dew option. Also, I was on the first floor, and I could hear the people above me walking around their room. Nonetheless, a nice clean hotel in a great part of town.
Stayed 3 nights in Feb 2024
Response from Jen Lange - Front Office Manager on Mar 5, 2024
Thank you for taking the time to complete our survey. I apologize that we did not meet your expectations. I hope the next time you visit Maple Grove; you give us another try. There are many restaurants in the area that you can try.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice people
Stayed 1 night in Feb 2024
Response from Jen Lange - Front Office Manager on Mar 5, 2024
Thank you for taking a moment to share your experience. I am happy to hear you had a fantastic stay with us! We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Denise

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was beautiful.
Stayed 2 nights in Feb 2024
Response from Jen Lange - Front Office Manager on Mar 5, 2024
Thank you for taking a moment to share your experience. I am happy to hear you had a fantastic stay with us! We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Ahmed

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Feb 2024
Response from Jen Lange - Front Office Manager on Mar 5, 2024
Thank you for taking a moment to share your experience. I am happy to hear you had a fantastic stay with us! We look forward to welcoming you back to our hotel in the future.

8/10 Good

tom

Liked: Cleanliness, staff & service, property conditions & facilities
Was a little pricy but over all clean and friendly staff.
Stayed 1 night in Feb 2024
Response from Jen Lange - Front Office Manager on Mar 5, 2024
Thank you for taking a moment to share your experience. I am happy to hear you had a fantastic stay with us! We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Kari

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to navigate to, lots of shopping around.
Stayed 1 night in Feb 2024
Response from Jen Lange - Front Office Manager on Mar 5, 2024
Thank you for taking a moment to share your experience. I am happy to hear you had a fantastic stay with us! We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Alan, Maple Grove

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jen Lange - Front Office Manager on Feb 17, 2024
Hello Alan, Thank you for taking the time to take our survey. I am so happy to hear you enjoyed your stay with us and for the 5 stars! We hope to see you again in the future.

8/10 Good

Christin

Liked: Cleanliness, staff & service
Stayed 3 nights in Jan 2024
Response from Jen Lange - Front Office Manager on Feb 9, 2024
Hello Christin, Thank you for taking the time do take our survey. I am happy to hear you had a great stay and thanks for the 4 stars! We hope to see you again in the future. Have a great weekend!

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
This is the only place I stay when I am in the Cities.
Stayed 3 nights in Feb 2024
Response from Jen Lange - Front Office Manager on Feb 6, 2024
Hello Jamie, thank you for taking the time do fill out our survey and for the 5 stars! I am happy to hear you had a fantastic stay and we are your home away from home! We look forward to seeing you again in the future.

10/10 Excellent

Gina

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Jen Lange - Front Office Manager on Feb 5, 2024
Good afternoon, Gina, thank you for taking the time to do our survey. I am happy to hear you had a great stay and the 5 stars! We hope to see you again soon.

10/10 Excellent

Kristy

Stayed 2 nights in Jan 2024
Response from Jen Lange - Front Office Manager on Mar 21, 2024
Hello Erika, Thank you for taking the time to complete our survey. I am so happy to hear you had an amazing stay with us and for the 5 stars! We hope to see you again in the future the next time you visit the Maple Grove area.

10/10 Excellent

Kelsee, Buffalo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jen Lange - Front Office Manager on Jan 20, 2024
Hello Kelsee, Thank you for your review and the 5 stars! I am happy to hear you enjoyed your stay with us. We hope to see you again in the future!

6/10 Okay

Amber

Traveled with partner
Response from Jen Lange - Front Office Manager on Jan 20, 2024
Hello Amber, Thank you so much for taking the time to complete our survey and we are very glad that you enjoyed your stay with us. I did notice that we did not score as high with a few areas and I would love to know what we could have done to make your experience perfect. We rely very much on the feedback from our guests, it is what allows us to continue providing our very best in guest service while finding ways to improve. We hope to see you again in the future!

8/10 Good

samuel

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jen Lange - Front Office Manager on Jan 6, 2024
Hello Samuel, thank you so much for your review. I am happy to hear you had a great stay with us! We hope to see you again in the future. Have fantastic weekend!

4/10 Poor

Mandy

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jen Lange - Front Office Manager on Jan 8, 2024
Hello Mandy, thank you so much for taking the time to complete our survey. It seems that your stay was not as enjoyable as it should have been, and I do apologize about that. I would sincerely appreciate it if you could offer more details on what we could have done to make your stay better. We put every effort into providing the best experience possible for our guests and when we fall short on that, it is important that we know so we can make strides towards improvement.

10/10 Excellent

Chad

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Thoughtful presentation with all room supplies (from coffee to soaps and shampoos).
Stayed 1 night in Jan 2024
Response from Jen Lange - Front Office Manager on Jan 6, 2024
Thank you for taking a moment to share your experience. I am happy to hear you had a fantastic stay with us and thank you for the comments about our guest rooms! We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Melody

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great stay - friendly and helpful staff
Stayed 4 nights in Dec 2023
Response from Jen Lange - Front Office Manager on Jan 6, 2024
Hello Melody, thank you for your review and the 10/10! I am happy to hear you had a great stay with us. We hope to see you again soon!

10/10 Excellent

Raquel

Stayed 1 night in Dec 2023
Response from Jen Lange - Front Office Manager on Jan 6, 2024
Hello Raquel, Thank you so much for your review and the high score! I am happy to hear you had a great stay and we hope to see you again in the future. Have a fantastic day!

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Good hotel, clean, location safe. Just wish breakfast included like most all other places these days.
Stayed 1 night in Dec 2023
Response from Jen Lange - Front Office Manager on Jan 6, 2024
Hello Cindy, thank you for your review and I am happy to hear you had a fantastic stay! Hilton Garden Inn hotels offer a full cooked to order hot breakfast at a cost specified by our property instead of a free limited continental breakfast that other brands may offer. If you would like for the cost of our cooked to order breakfast to be included with the room rate during future stays, please know that you can inquire about our Bed and Breakfast package. Have a great day & we hope to see you again soon!

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jen Lange - Front Office Manager on Jan 2, 2024
Thank you so much for your review and the 5 stars! I am happy to hear you had a great stay. We hope to see you again in the future!

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jen Lange - Front Office Manager on Jan 2, 2024
Thank you so much for your review and the 10/10! I am happy to hear you had a great stay. We hope to see you again in the future!

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our new go to
This place is just what we wanted. Close to our family. Staff was very freindly and helpful. Room was clean and a good size. Bed was comfortable. Would have been nice to have continental breakfast, but we knew it cost money. We will definitely use this hotel again.
Stayed 1 night in Dec 2023
Response from Jen Lange - Front Office Manager on Dec 27, 2023
Thank you for taking a moment to share your experience. I am happy to hear you had a fantastic stay with us! We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly, room was very clean. Hotel was close to highway. Only area I would mark down w as the breakfast wasnt included in the stay.
Stayed 1 night in Dec 2023
Response from Jen Lange - Front Office Manager on Dec 27, 2023
Thank you for taking a moment to share your experience. I am happy to hear you had a fantastic stay with us! We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Steven

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend for Christmas parties.
Very clean and quiet. The front desk was very attentive and gracious. I will be returning.
Stayed 2 nights in Dec 2023
Response from Jen Lange - Front Office Manager on Dec 27, 2023
Thank you for taking a moment to share your experience. I am happy to hear you had a fantastic stay with us! We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Robert

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jen Lange - Front Office Manager on Dec 27, 2023
Thank you for taking a moment to share your experience. I am happy to hear you had a fantastic stay with us! We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Jen Lange - Front Office Manager on Dec 27, 2023
Thank you for taking a moment to share your experience. I am happy to hear you had a fantastic stay with us! We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

8/10 Good

Charteria

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean wish I had a room with a tub but it was very nice staff was a big help I will be coming back
Stayed 1 night in Dec 2023
Response from Jen Lange - Front Office Manager on Dec 27, 2023
Thank you for taking a moment to share your experience. I am happy to hear you had a fantastic stay with us! All of our King rooms have a walk-in shower... so if you are looking for a tub you must book a 2 Queen room. We look forward to welcoming you back to our hotel in the future!

10/10 Excellent

Shengying

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jen Lange - Front Office Manager on Dec 27, 2023
Thank you for taking a moment to share your experience. I am happy to hear you had a fantastic stay with us! We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Lisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to location. Front desk gals were real friiendly. Room was clean and fresh. Very quiet. Enjoyed a coctail at the bar with a slice of cheesecake. I would stay here again for sure. Enjoyable.
Stayed 1 night in Dec 2023
Response from Jen Lange - Front Office Manager on Dec 27, 2023
Thank you for taking a moment to share your experience. I am happy to hear you had a fantastic stay with us! We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Kathryn

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jen Lange - Front Office Manager on Dec 27, 2023
Thank you for taking a moment to share your experience. I am happy to hear you had a fantastic stay with us! We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Marshaunna

Stayed 1 night in Dec 2023
Response from Jen Lange - Front Office Manager on Dec 27, 2023
Thank you for taking a moment to share your experience. I am happy to hear you had a fantastic stay with us! We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.