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Reviews of Homewood Suites by Hilton Minneapolis/St. Paul-New Brighton

3 out of 5
Homewood Suites by Hilton Minneapolis/St. Paul-New Brighton
1815 Old Highway 8 NW, New Brighton, MN

Reviews

9.6

Exceptional

Rating 10 - Excellent. 484 out of 618 reviews" "
Rating 8 - Good. 113 out of 618 reviews" "
Rating 6 - Okay. 14 out of 618 reviews" "
Rating 4 - Poor. 2 out of 618 reviews" "
Rating 2 - Terrible. 5 out of 618 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Karina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Colleen

Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant staff. Equipped suite.
Stayed 2 nights in Mar 2024

10/10 Excellent

mary

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay will stay again
Stayed 2 nights in Mar 2024

10/10 Excellent

Bobbie

Liked: Staff & service, property conditions & facilities
Perfect for stay with children—indoor pool and complimentary hot breakfast
Stayed 4 nights in Feb 2024
Response from Emily on Feb 23, 2024
Thank you so much for your glowing review! We're delighted to hear that you and your family enjoyed your stay with us. Our indoor pool and complimentary hot breakfast are just a few of the amenities we offer to ensure a memorable experience for our guests, especially families. We hope to welcome you back again soon for another wonderful stay!

10/10 Excellent

donald

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and quiet
Stayed 1 night in Feb 2024
Response from Emily on Feb 12, 2024
Thank you for your fantastic review! We're thrilled to hear that you found our staff friendly and enjoyed the peaceful atmosphere during your stay. Providing exceptional service and a tranquil environment are top priorities for us, and we're delighted that we could exceed your expectations.We look forward to welcoming you back for another peaceful and enjoyable stay in the future.

6/10 Okay

randy

Traveled with family
Liked: Staff & service
not very clean
Stayed 1 night in Feb 2024
Response from Emily on Feb 5, 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for falling short of your expectations regarding cleanliness during your stay. We take your concerns seriously, and rest assured, we will be addressing this matter with our housekeeping team to ensure improvements are made. Your feedback is valuable to us, and we appreciate your honesty. We hope for the opportunity to welcome you back and provide a more satisfying experience in the future.

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stop for the family. The kids enjoyed the pool.
Stayed 1 night in Jan 2024
Response from Emily on Jan 26, 2024
We're delighted to hear that your family had a great stay with us! It's fantastic that the kids enjoyed the pool. Thank you for sharing your positive experience, and we hope to welcome your family back soon.

10/10 Excellent

Kim

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Xmas tradition
Always a great time... I love that they have full kitchens with everything you need. Also the breakfast is always great.. one thing that will have me coming back to a hotel is the breakfast.
Stayed 2 nights in Dec 2023
Response from Emily on Jan 26, 2024
Thank you for your perfect rating! We're thrilled to hear you always have a great time with us. It's wonderful that you appreciate our fully equipped kitchens and enjoy the breakfast – we look forward to serving you again on your next visit!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great family get away
Great hotel, wonderful staff and convenient location
Stayed 1 night in Dec 2023
Response from Emily on Jan 26, 2024
Thank you for your perfect rating and kind words! We're delighted to hear you had a great experience with our wonderful staff and found our location convenient. Your feedback means a lot, and we hope to welcome you back soon.

10/10 Excellent

Maria

Traveled with partner
Liked: Amenities
Very clean and spacious.
Stayed 3 nights in Dec 2023
Response from Emily on Jan 26, 2024
Thank you for the perfect rating! We're thrilled to hear that you found our hotel very clean and spacious. Your feedback is greatly appreciated, and we hope to welcome you back for another wonderful stay.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Emily on Jan 26, 2024
Thank you for the perfect rating! We're delighted to hear you had a fantastic experience. We look forward to welcoming you back soon.

10/10 Excellent

Chris

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property has everything you need for a family . Rooms with microwaves,fridges, stove tops, pull out sleeper beds . Would highly recommend
Stayed 1 night in Nov 2023

10/10 Excellent

Trisha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay with a family.
Stayed 1 night in Nov 2023

10/10 Excellent

Derrick

Stayed 2 nights in Oct 2023

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Alisha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Amber

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were incredibly accommodating
Stayed 1 night in Sep 2023

10/10 Excellent

NANCY

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome!
Huge rooms! Love the comfortable beds! We enjoyed having a suite so when some of us get up early, we can start the day in a separate room and make coffee and breakfast without waking those still sleeping. Staff was excellent. The kitchenette was helpful to store and warm up our leftovers as well! Free parking was a plus as well. Close to the city! Highly recommend!
Stayed 1 night in Sep 2023

10/10 Excellent

Brett

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean updated very nice
Stayed 2 nights in Sep 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was a great place to stay and convenient to many things in the Minneapolis/St Paul area. The reception staff were courteous, helpful, and very pleasant to work with. Overall a great place to stay.
Stayed 3 nights in Sep 2023

10/10 Excellent

Matt

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet rooms. Great water pressure.
Stayed 8 nights in Sep 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was great and the service desk attendant was awesome!
Stayed 1 night in Sep 2023

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay with kids
Stayed 2 nights in Sep 2023

8/10 Good

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

gerald

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Aug 2023

10/10 Excellent

Brent

Stayed 1 night in Jul 2023

8/10 Good

Janelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Anne

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Large, very clean rooms, friendly staff and ease accessing the freeway.
Stayed 2 nights in Jun 2023

10/10 Excellent

Sarvesh

Liked: Cleanliness, staff & service, property conditions & facilities
The convenience provided especially in the kitchen in the suite I stayed was my first wonderful experience. Very well thought out and provided for guests use.
Stayed 1 night in Jun 2023

10/10 Excellent

Laurie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
So accommodating. Friendly staff
Stayed 11 nights in May 2023

10/10 Excellent

Elaine

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Anniversary
Everything was great just wish was more options for breakfast
Stayed 4 nights in May 2023

10/10 Excellent

Tim, tellico plains

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Sevice was fantastic
Stayed 1 night in May 2023

10/10 Excellent

Jamie

Stayed 1 night in Apr 2023

10/10 Excellent

Lindsey

Stayed 1 night in Apr 2023

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2023

10/10 Excellent

Latoya

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m always nervous staying at hotels out of town because you just never know the conditions your walking into. So when we walked into the lobby we were greeted with smiles and a big hello from the staff. They were very welcoming and accommodating. We checked in late so the staff gave us food options in the area. That was helpful. We walk into our room AND IT WAS CLEAN!!!! Honestly the pictures on their website really do the room no justice!! The rooms are so much better in person. Our room was clean and spacious with a full kitchen and everything we needed to be comfortable for our stay. There was 7 of us and 5 being children. Our room was big enough for everyone to have their own space. 3 big tvs and 2 bathrooms. We definitely enjoyed our stay and would definitely recommend, especially if you are looking for a clean home like stay! Loved it!!
Stayed 2 nights in Apr 2023

2/10 Terrible

Keng

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
The facility and staff did a poor job with communication. They gave us pool hours but failed to mention that the pool wasn’t working as they saw us walking to it in our swim suits which was embarrassing. Then later in the evening, we wanted to watch some tv, but those weren’t working either and haven’t been for over a week. Poor communication and rude staff. We checked out and refused to stay.
Stayed 1 night in Apr 2023

10/10 Excellent

Filipo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and spacious
Stayed 2 nights in Mar 2023

10/10 Excellent

Drew

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay for families!
Stayed 2 nights in Mar 2023

10/10 Excellent

Trisha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful. Easy access to parking. Delicious breakfast! I wish they had better shelves in the shower. There really isn’t room for you to hold your stuff.
Stayed 2 nights in Mar 2023

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2023

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room, full fridge and very good breakfast!
Stayed 1 night in Mar 2023

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The ladies responsible for breakfast were outstanding: attentive and very willing to warm up my oatmeal. The only issue I had with cleanliness was the glasses in our suite. They didn't look clean at all. I ran them through the dishwasher just to make myself happy. No change. I still didn't want to use them. I could have scrubbed them myself, but didn't really need to use them with paper products around. So I shouldn't be complaining! We love this hotel. Have stayed here at least a half dozen times. Will stay again, I'm sure.
Stayed 8 nights in Feb 2023

10/10 Excellent

Lucas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a problem with the first room and the staff quickly moved us. It’s conveniently located near highways and no noticeable roads noise. Everything was clean and available.
Stayed 1 night in Mar 2023

8/10 Good

Brianna

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to my job and convenient location next to highway 35W.
Stayed 1 night in Feb 2023

10/10 Excellent

Steve

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Staff was helpful
Stayed 1 night in Feb 2023

10/10 Excellent

PAM

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check i was swift and gal was super friendly Walking distance to Ice Castles Sweet lady making the breakfast
Stayed 1 night in Feb 2023

10/10 Excellent

Janis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious, comfortable, and clean
Stayed 1 night in Jan 2023