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Reviews of Hotel Lotus Kansas City Merriam

3 out of 5
Hotel Lotus Kansas City Merriam
9009 W Shawnee Mission Pkwy, Mission, KS

Reviews

8.8

Excellent

Rating 10 - Excellent. 711 out of 1222 reviews" "
Rating 8 - Good. 330 out of 1222 reviews" "
Rating 6 - Okay. 95 out of 1222 reviews" "
Rating 4 - Poor. 39 out of 1222 reviews" "
Rating 2 - Terrible. 47 out of 1222 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Jeremy

Traveled with partner
I was hoping to have my room price adjusted due to the room next to us had a dog that barked the whole time and not to mention the front desk didn’t know that room had a pet .I had to have surgery andy on top of all that listen to a dog bark constantly was hard to get sleep and relax after surgery ugh frustrated costumer
Stayed 3 nights in Apr 2024

10/10 Excellent

Theresa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean and accessible! Fantastic breakfast!
Stayed 1 night in Apr 2024

8/10 Good

Kami

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel overall was good! The bed was comfy. We had issues with our room key a couple days into our stay and they revamped them for us, no issues and took in our DoorDash orders at the desk. My only complaint is the breakfast is only available until 9am on weekdays and I am not a morning person so missing out on breakfast wasn’t my fav but they still had coffee and tea available throughout the entire stay which was a plus.
Stayed 3 nights in Apr 2024

8/10 Good

Arthur

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great property, safe, very clean, hot breakfast!! only reason I gave a 4 instead of 5 star rating was the bed, please update mattresses!! horrible springs and you feel them all
Stayed 1 night in Apr 2024

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, safe and friendly staff
Stayed 13 nights in Apr 2024

6/10 Okay

Kristopher

Business traveler
Liked: Staff & service, amenities
Good option for the price. Have stayed several times and they are consistent. That’s a good thing to me
Stayed 2 nights in Apr 2024

8/10 Good

Lawrence

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. 2 Issues: 1) Pool chemicals were very strong 2) TV used a crazy cable system with multiple directories. There were not directions on how to use. Eventually we figured out how to look at the different directories.
Stayed 2 nights in Apr 2024

8/10 Good

Cynthia, RAYTOWN

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The property in right off the highway and sits down in a valley so traffic noise is not an issue. We did not use the pool or gym but it was nice to have them available. The breakfast buffet was good with a selection of both hot and cold food. Our suite was sufficient for our stay. It was great to have a separate bedroom.
Stayed 1 night in Mar 2024

8/10 Good

Michael, Kansas City

Traveled with family
Liked: Cleanliness, staff & service, amenities
Needs updating been wear and tear over the years. Very clean and staff was very accommodating
Stayed 1 night in Apr 2024

8/10 Good

TINA

Business traveler, Traveled with family
Liked: Cleanliness, property conditions & facilities
First time. Was pleased with location.
Stayed 1 night in Apr 2024

10/10 Excellent

Mindy

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and helpful staff. Enjoyed the breakfast options.
Stayed 1 night in Apr 2024

10/10 Excellent

Yvette, arvada

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed one night it was a nice clean hotel with a good breakfast
Stayed 1 night in Apr 2024

10/10 Excellent

Jody

Liked: Cleanliness, staff & service, property conditions & facilities
Very good in all respects
Stayed 1 night in Apr 2024

8/10 Good

John

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024

6/10 Okay

STERLING, HONOLULU

Traveled with family
Liked: Amenities
Plenty of dinning options, close to areas we needed to be, comfortable rooms, although unable to control temp of rooms due to main boiler, had microwave and fridge, but TV seemed old/outdated, needed to look at a paper list for channels,...? Otherwise, staff was good, somewhat friendly,...overall, 7 out of 10 rating from me, and I consider anything over 6 good enough for a return stay, if in Kansas City again
Stayed 3 nights in Mar 2024

4/10 Poor

Martin

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room was cold and heat did not work. Shower was cold, no hot water. Internet was too slow and would not load or stream. Front desk attendee was unresponsive. Disappointing stay! Not sure we will return.
Stayed 4 nights in Mar 2024

6/10 Okay

jeanette

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
As a family of four we stayed 5 nights. I called ahead to verify the pool and hot tub were working as this is an important part of vacation for our family. The pool was so cold and when I complained we were told that was normal and heated. Not even the children staying there used the pool they were all in the hot tub. We bought a thermometer and checked and it was only 48 degrees I was assured that was heated and normal. The first day we had no hot water in our room and I was assured a maintenance man would be coming to check it. The next morning we had hot water but half way through my shower the water turned off completely. The maintenance man was working on the system and turned off the water with no warning to guests. I sat wet and covered in soap and shampoo for more then 30 minutes before getting water turned back on. The heat worked in the room for night one after that there was no heat. Night two the room got down to 58 degrees. We were told there was nothing they could do because while they were messing with the water the day before they had switched the boiler to summer so heat was no longer available only cold would blow. The “compensation” we were offered for all of these issues was a space heater for our room. The staff felt like 11:00pm was an appropriate time to vacuum the halls outside of the rooms on the first floor. And trust I would have changed hotels had I not already paid for the entire visit and we were told they would not refund since it was
Stayed 5 nights in Mar 2024

10/10 Excellent

Becky

Liked: Cleanliness, staff & service, property conditions & facilities
Located near where we needed to be.
Stayed 1 night in Mar 2024

8/10 Good

Roy

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Mar 2024

10/10 Excellent

mya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I travel to KC a lot and this will be our go to hotel moving forward.
Stayed 1 night in Mar 2024

10/10 Excellent

Christina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very clean, quiet, comfortable stay at Hotel Lotus. Breakfast was tasty and hot. It is very convenient, right off the interstate.
Stayed 2 nights in Mar 2024

10/10 Excellent

Rachael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the breakfast buffet, the indoor pool and hot tub. The staff were very friendly and the place was very clean. Almost any place you want to go in KC is only a 10-15 minute drive away. Ikea is only half a mile away!
Stayed 3 nights in Mar 2024

6/10 Okay

Lori, Greenville

Traveled with partner
Pretty mediocre hotel for the price. Wi-Fi was unusable, teeny tiny bathroom, room furnishings and carpet in need of update or good cleaning. Probably would not stay here again.
Stayed 1 night in Mar 2024

10/10 Excellent

Keith

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
All good.
Stayed 3 nights in Mar 2024

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place.
Stayed 1 night in Mar 2024

10/10 Excellent

Dominic

Stayed 1 night in Mar 2024

10/10 Excellent

Keith

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very good.
Stayed 1 night in Mar 2024

8/10 Good

Tobey

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Staff was hard to find at check in but the rest of the experience was great.
Stayed 1 night in Mar 2024

8/10 Good

Andrew, Altoona

Traveled with partner
Liked: Staff & service, amenities
Only 2 things stuck out. The carpet needs replaced everywhere, it is badly stained. Also, they had no heat. Our room would never get above 68 during the day and down to 65 at night. Not terrible but, 70 would have been preferable. Other than that. Great place for the price. Staff was great.
Stayed 3 nights in Mar 2024

10/10 Excellent

Vicki

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Norita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel meet my needs.
Stayed 1 night in Mar 2024

2/10 Terrible

Genoveva

Stayed 1 night in Mar 2024

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Melissa

Stayed 1 night in Mar 2024

6/10 Okay

R

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Staff was wonderul, food was good, clean rooms, nice pool and hot tub, but a/c dudnt work, we moved rooms, no a/c, moved again. It stayed 78-77 degrees all night long. Also DANGEROUS floor level windows, no screen, a toddler could fall out with very little effort. And we were on 3rd floor, with a toddler!
Stayed 1 night in Mar 2024

10/10 Excellent

Sherry

Liked: Cleanliness, staff & service, property conditions & facilities
Very family friendly
Stayed 1 night in Mar 2024

10/10 Excellent

Cori

Liked: Cleanliness, staff & service, property conditions & facilities
I rarely see a hotel as clean as this one was!! It does say that the the rooms are soundproof but that IS NOT true. Only complaintt
Stayed 1 night in Mar 2024

8/10 Good

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Christine

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service
The staff was very friendly, the building was well built and maintained. There were no sound issues from the hall or other rooms, it is concrete building clearly, not wood. The interior finishes were of a high quality but not very “pretty”. The elevators were old and a bit sketchy but never got stuck or failed to arrive. The weather was unseasonably warm and the hvac system was not yet converted over to air conditioning. front desk did not hesitate to apologize and give us a huge box fan which helped. A very comfortable stay for us!
Stayed 3 nights in Mar 2024

8/10 Good

Clay

Stayed 1 night in Mar 2024

8/10 Good

JUANITA, junction city

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
I like the price of the property, checking in was fast and easy. Breakfast was a a full experience of pancakes, eggs, sausage or bacon, potatoes, bisquits and gravy, variety of muffins and bagels, juices, cereals, milk and coffee. My issues was I had to recode/rescan my room card both days, not sure if the system clears the cards daily or it was a glitch. The bathrooms are small and the shower stream is weak. A safety concern is the windows open in the room with no screen or bars so my grand could have fell out, but we kept an eye or her. The window was open because the AC either stopped working or was struggling to keep the room at 75 degrees. It was a decent stay, it served its purpose.
Stayed 2 nights in Mar 2024

6/10 Okay

James

Traveled with family
Toilet area is tiny - was like an airplane toilet. Elevators were very dingy.
Stayed 1 night in Mar 2024

8/10 Good

Garry

Liked: Cleanliness, property conditions & facilities
Big rooms for a reasonable price. Bathrooms on main floor were out of order for all 3 days, which was a bit of an inconvenience.
Stayed 1 night in Mar 2024

10/10 Excellent

Michelle

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Toilet wouldn’t flush
Stayed 1 night in Mar 2024

10/10 Excellent

Miriam

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, clean and safe. Great breakfast
Stayed 10 nights in Feb 2024

10/10 Excellent

Daisy, Lancaster

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff! Stayed in this hotel 3 times due to work wise & even when work was cut short & had to travel back to Texas the manager agreed to refund me the unused nights I had paid in advance & made the transaction with Expedia very easy. Not only that, I felt safe 😅
Stayed 5 nights in Feb 2024

8/10 Good

Kari

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would have given it 5 stars but the WiFi is absolutely abysmal, and since my husband was trying to work while we were there - this was a huge negative for us.
Stayed 2 nights in Feb 2024

10/10 Excellent

Nastassja, Manhattan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very clean and staff is friendly.
Stayed 1 night in Feb 2024

6/10 Okay

Amy

Traveled with family
It is a very outdated hotel but it’s not bad to stay at. The rooms are very dim and the bed is on the Harder side if you’d like that. The breakfast was not much. All in all if you just need a place to stay for the night And don’t wanna spend a ton of money then the hotel is just fine for that
Stayed 1 night in Feb 2024

10/10 Excellent

Martha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean room. Close to shopping.
Stayed 1 night in Feb 2024