2/10 Terrible
Deborah
Viaje en grupo
23 ago. 2025
No le gustó: Limpieza, servicios, condiciones de la propiedad
Stacey, Elaine, and Theresa were wonderful to us. The rest of the staff, not so much. There are not enough maids to clean, and the construction workers that stay there are horribly messy. The property is NOT ADA compliant. All they needed to do was save one or two rooms on the first floor for us with canes, but NO they gave all those rooms to the healthy construction workers. There was no elevator, so the poor lady at the desk with MS had to lug my luggage up the stairs since I couldn't since I was using a cane. I asked for a rubber bath mat for the shower so I wouldn't slip and fall, so they gave me a cloth towel...The tub was too high for a little old lady to climb over and there was only a grab bar on the wall farthest from the shower head. There should have also been one on the back wall and the wall by the shower head. They are just asking for a lawsuit when someone gets hurt and ends up sueing them. They need to get their act together, learn about customer service (when the TV went out and the message on it says if having problems see the front desk, so I did. The lady there basically told me it wasn't her problem, that she knew nothing about cable tv cause she didn't have it at home nor the internet (do I hear dueling banjos playing?)) No concern, nor saying that she would make inquiries. Customer service? What is that? Don't stay here, it is understaffed and the owner is basically a slumlord.
Deborah
Se hospedó 3 noches en agosto de 2025
