“We stayed here last year and wanted to re visit this year as staff service and room was comfortable. This year we booked a very long time in advance and were told we could have the same room, upon arrival we were told the room we had requested was no longer available… we couldn’t get parked and the room they gave us was a dreadful duplex with dangerous steps and it was in very poor condition and in desperate need of upgrades.
Upon checking out we were not asked how was our stay and we knew……