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Reviews of Courtyard by Marriott Montgomery

3 out of 5
Courtyard by Marriott Montgomery
5555 Carmichael Rd, Montgomery, AL

Reviews

7.4

Good

Rating 10 - Excellent. 195 out of 651 reviews" "
Rating 8 - Good. 192 out of 651 reviews" "
Rating 6 - Okay. 137 out of 651 reviews" "
Rating 4 - Poor. 74 out of 651 reviews" "
Rating 2 - Terrible. 53 out of 651 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

4/10 Poor

Kim

Traveled with group
Disliked: Cleanliness, amenities
Room had been lived in (not cleaned) and missing a refrigerator. I will say the staff graciously moved us to another room promptly and with much courtesy. There was no complimentary breakfast and no creamer for the in room coffee.
Stayed 1 night in Apr 2024

6/10 Okay

Julieann

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The good news is that the bed & amount of covers / selection of pillow weight & fluffiness was good. Otherwise, there needed to be attention to mold on the bathroom at ceiling & wall. Frustration with housekeeping...had been 2 minutes into a hot shower to accomplish Goal #1-washing hair...only to find there to be 2 conditioners on wall (dispensing shampoo container units)...seemed a bit dirty. my guess is I didn't get top choice of rooms, cut w/ tax still at top $. No free coffee in lobby (without buying breakfast); room coffee maker sufficed. The little Bistro bar & food nook was run by a NICE woman who WAS professional and courteous, so the $15 cocktail (add tip) was worth it... Had a small 'walled" area to catch up on news/(TV) and it had comfie divan seating.
Stayed 1 night in Feb 2024

6/10 Okay

Caron

Traveled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Needs some TLC- pretty tired ol’ building
This Marriott hotel is one of the most tired hotels we have stayed at. Everything was well worn, the carpets in the hallway were dirty, we were not getting daily house keeping, which is fine except we do need coffee and cups everyday and it was difficult to find someone to bring those to our room. The ladies at the front desk were usually talking to other employees so it felt like I was interrupting if I needed to ask for something. One time there was an argument happening between 3 housekeepers at the front counter. Our keys stopped working twice during the week and we had to get them re-keyed, as did everyone else in our group, all on different floors. One of the outside doors wouldn’t open at all- the one nearest the elevator, so that was inconvenient.
Stayed 5 nights in Jan 2024

6/10 Okay

Christine

Traveled with partner
All the entrance doors card readers didn’t work. Had to switch rooms because a/c wasn’t working.
Stayed 1 night in Jan 2024

10/10 Excellent

Ligmon

Stayed 1 night in Jan 2024

8/10 Good

carlos

Stayed 2 nights in Jan 2024

6/10 Okay

Cristobal

Traveled with partner
Disliked: Cleanliness, amenities
The room was dirty. There were stains on the walls and the ottoman looked dirty. Also the bed was flimsy; it moved when I sat on the edge.
Stayed 2 nights in Jan 2024

6/10 Okay

Sandra

Business traveler, Traveled with family
Place needs major overhaul. Things are worn out or broken. Check in wasn’t pleasant, maybe she was worn out too. Overall not the standard we were looking for.
Stayed 1 night in Jan 2024

10/10 Excellent

Ebony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quietness
Stayed 1 night in Dec 2023

8/10 Good

Jose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Dec 2023

4/10 Poor

Bettye

Stayed 2 nights in Dec 2023

4/10 Poor

Rita

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff was kind; however, this was not a typical Courtyard at all. The carpet was filthy. The bathroom needed to be updated and had a dirty towel on the shower rod when we arrived. The TV in the sitting area didn’t work. The pillowcases and love seat were stained. The overall feel was grimy. Also, I checked out a night early, and the hotel is refusing to refund me for the unused night.
Stayed 3 nights in Dec 2023

8/10 Good

Michaela

Liked: Staff & service, property conditions & facilities, room comfort
Nice room, great shower with good water pressure. Gym equipment needed to be cleaned and offering complimentary coffee and tea in the lobby would be nice.
Stayed 1 night in Dec 2023

10/10 Excellent

Lydia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great rooms easy access to rooms from parking .
Stayed 2 nights in Dec 2023

6/10 Okay

Michael

Traveled with partner
The hotel was comfortable with average service and accommodations.
Stayed 3 nights in Nov 2023

2/10 Terrible

TACKKEUN

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

4/10 Poor

Sheena S

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Ants in the bathroom, another guest opened our door with their key, we reserved a king suite & was given double queen beds!
Stayed 2 nights in Nov 2023
Response from Caitlyn Whatley on Nov 13, 2023
Hello,Thank you for informing me your stay was below our standards. I will be working with the staff to ensure these issues are addressed.

2/10 Terrible

Cheryl

Stayed 1 night in Nov 2023
Response from Caitlyn Whatley on Nov 13, 2023
Thank you for taking the time to share about your experience at the Courtyard Montgomery.

8/10 Good

Erik

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Oct 2023
Response from Caitlyn Whatley on Nov 6, 2023
Hello,Thank you for taking the time to share about your experience at the Courtyard Montgomery. We truly appreciate having you as a guest and looking forward to welcoming you again soon!

4/10 Poor

Verified traveler

Business traveler
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
It's a lot ants on couch.
Stayed 1 night in Oct 2023
Response from Caitlyn Whatley on Oct 30, 2023
Hello,Thank you for informing the staff so we could address this issue immediately while you were still on site. We do recommend room transfers when an issue such as this arises but had our Ecolab rep come out after your departure!Thank you for choosing the Courtyard Montgomery!

8/10 Good

Kristie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel… they just need a coffee maker!
Everything was great. I just wish they knew how to make the Starbucks coffee the next morning so we didn’t have to drive to a different Starbucks.
Stayed 1 night in Oct 2023
Response from Caitlyn Whatley on Oct 25, 2023
Hello,Thank you for taking the time to share about your experience at the Courtyard Montgomery. I will be working with our team in the areas we fell short during your stay. We hope to welcome you again soon!

2/10 Terrible

Stephen

Stayed 1 night in Oct 2023
Response from Caitlyn Whatley on Nov 6, 2023
Hello,Thank you for taking the time to share about your experience at the Courtyard Montgomery. My team is looking into the issues your experienced during your stay.

2/10 Terrible

Jamie

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Jul 2023
Response from Caitlyn Whatley on Oct 13, 2023
Hello Jamie,Thank you for taking the time to share about your experience at the Courtyard Montgomery. Please feel free to reach out concerning any issues you may have encountered during your stay!We thank you for choosing Courtyard Montgomery!

10/10 Excellent

Dana

Liked: Amenities
The staff was wonderful. Especially the front desk and cafe!
Stayed 2 nights in Aug 2023
Response from Caitlyn Whatley on Aug 29, 2023
Hello Dana,Thank you so much for taking the time to share about your experience at the Courtyard Montgomery. It was truly a pleasure to have you as a guest and we look forward to welcoming you soon.

10/10 Excellent

wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Caitlyn Whatley on Aug 22, 2023
Hello wendy,Thank you so much for taking the time to share about your experience at the Courtyard Montgomery.We truly appreciate having you as a guest at our property and look forward to welcoming you again soon!Thank you,

4/10 Poor

Eugene

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
I extended my stay by a week and then during the extended week i checked out a couple days early. Marriott said they would email me the receipt. I looked at my bank statement a few days later and Marriott charged me for the entire stay and the double billed me for the first week i was there. Trying to get this resolved is like pulling teeth. My first and last time staying at marriot and i will never have a receipt emailed to me again. This is past annoying.
Stayed 7 nights in Jun 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Cleanliness great.
Stayed 1 night in Jul 2023
Response from Caitlyn Whatley on Jul 17, 2023
Hello,Thank you for taking the time to share about your experience of the Courtyard Montgomery. We appreciate having you as a guest!Safe travels!

8/10 Good

Van

Liked: Staff & service, property conditions & facilities
The only big draw back was no free breakfast in the morning. And no free coffee either until 10am! Really?
Stayed 1 night in Jul 2023
Response from Caitlyn Whatley on Jul 13, 2023
Hello Van,Thank you for taking the time to share about your experience of the Courtyard Montgomery. We are so sorry about the inconvenience this may have caused you. Courtyard adopted the Bistro as a way to offer our guest exclusive, luxury dining options without having to ever leave the property. I am sorry you were not made aware of this and will use this as an opportunity to encourage all of our team members to share this offering to all guests moving forward.

4/10 Poor

Karmessa, Madison

Liked: Staff & service
Disliked: Property conditions & facilities
The staff was very polite and helpful. However, the hotel looked unkept on the exterior and interior. Dirty carpet, markings on the walls, ppl hanging towels over the balcony, a slight stench. I had a balcony that was filthy with two old lawn chairs on it, definitely not inviting to relax out there. My room was clean, but outdated. I always wipe down everything in hotels and when I wiped all the surfaces in my room, nothing came off on them, so that was great. Again, the staff was nice, but that hotel needs a deep cleaning and remodel.
Stayed 1 night in Jul 2023
Response from Caitlyn Whatley on Jul 6, 2023
Hello Karmessa,Thank you for taking the time to share about your experience at our property. We appreciate you acknowledging the hard work we are putting in as a team and hope to continue to make big changes at this property. We are working diligently to make updates in the areas we can and hope you will come back to experience these changes with us!Thank you for choosing Courtyard Montgomery. We are honored to have you as a guest!

2/10 Terrible

Jessica

Traveled with family and small children, Traveled with family
Disliked: Staff & service
Had a reservation but at check in showed no availability and was charged to upgrade to be able to stay. Doesn’t seem like my fault they sold out of rooms with reservations complete.
Stayed 1 night in Jun 2023
Response from Caitlyn Whatley on Jul 6, 2023
Hello Jessica,Thank you for taking the time to share your feedback with us! I will use this as an opportunity to train our front desk staff to ensure this is an isolated incident.Thank you for choosing Courtyard Montgomery.

2/10 Terrible

Elizabeth

Stayed 1 night in Jun 2023
Response from Caitlyn Whatley on Aug 10, 2023
Hello,Thank you for taking the time to share about your experience at the Courtyard Montgomery. We apologize for any inconveniences faced during your stay.Thank you,

2/10 Terrible

Bradley

Stayed 1 night in Jun 2023
Response from Caitlyn Whatley on Jul 3, 2023
Hello Bradley,Thank you for taking the time to share about your experience at our property. I am working diligently to ensure all the necessary guidelines are in place and reviewed to prevent service issue such as these from occurring in the future.Thank you,

6/10 Okay

Karen

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Carpet was old and gnarly. Rust in several places in bathroom. Had an old smell. Keys had to be replaced the second day.
Stayed 2 nights in Jun 2023
Response from Caitlyn Whatley on Jun 28, 2023
Hello Karen,Thank you for taking the time to share about your experience at the property. As the new GM, I sincerely apologize for the experience you encountered at our property. I am working diligently with our associates as our carpets are a huge concern of mine as well. We look forward to resolving these issues to make sure this is an isolated incident and hope to have you again in the future to see the changes we are making!Thank you,

8/10 Good

Dasha

Liked: Cleanliness, property conditions & facilities
I had to switch out rooms Bc the first room smelled like mold. Everything is dated , but I guess you get what you pay for.
Stayed 1 night in Jun 2023
Response from Caitlyn Whatley on Jun 27, 2023
Hello Dasha,Thank you for taking the time to share your experience of the Courtyard Montgomery. I am looking into the issue you presented with your room so we can work to resolve any underlying issues that be present in this area.We truly appreciate you taking the time to share your experience and hope to host you again soon.

6/10 Okay

Eugene

Liked: Staff & service
Disliked: Cleanliness
Definitely not what I expected from a Mariott, The couch was dirty. In the morning the staff was loud in the hallway outside of my room. It was in an area where there are a lot of panhandlers, but they were peaceful and respectful. For the price I paid, I'd stay there again. I would just lower my expectations a little.
Stayed 7 nights in Jun 2023
Response from Caitlyn Whatley on Jun 27, 2023
Hello Eugene,Thank you for taking the time to share your concerns with the property. As the new GM, my staff and I are working diligently to update in the areas we can. Our guests' feedback really allows us to resolve issues head on. We thank you for sharing and hope to welcome you again soon!

10/10 Excellent

Megan

Stayed 1 night in Jun 2023
Response from Caitlyn Whatley on Jul 6, 2023
Hello Megan,Thank you for taking the time to share your feedback with the Courtyard Montgomery. We are truly honored to have you as a guest at our property!Safe travels,

8/10 Good

Joel

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Caitlyn Whatley on Jul 6, 2023
Hello Joel,Thank you for taking the time to share your feedback with us. We are truly honored to have you as a guest and hope to welcome you again soon!Safe Travels,

2/10 Terrible

Thai

Traveled with group, Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The receptionist who checked us in were extremely rude and unprofessional. She made us uncomfortable and unwelcome. I would never recommend anyone staying here. This had to be the worst hotel I have ever stayed. The security guard was very helpful. Please fire that receptionist. She made the Courtyard Marriott brand a bad name.
Stayed 1 night in May 2023
Response from Caitlyn Whatley on Jul 6, 2023
Hello,Thank you for taking the time to share your feedback with the Courtyard Montgomery. With our new staff, we intend to use this as a training lesson for all new hires to ensure all of our guest received the warm and welcome greeting we provide with Marriott.We thank you for choosing Courtyard Montgomery and hope to welcome you again soon!

10/10 Excellent

Sesha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

4/10 Poor

Larry

Liked: Cleanliness
Disliked: Property conditions & facilities
It took to long to check to check in. And the heat in my the room were in didn’t work. The repair person did this best to get it working but, couldn’t. And hotel’s bar was not open, and when it was didn’t have an opener to open a bottom of wine. That a customer wanted. And Not able to serve my wife a glass of wine, because no one on staff to sale or serve it.
Stayed 3 nights in Mar 2023
Response from Caitlyn Whatley on Apr 10, 2023
Hello,Thank you for sharing your concerns with the property. March is a heavy travel month, and we work diligently on making sure each guest is cared for individually. I am so glad to hear our maintenance team could resolve the issues you encountered during your stay. Bistro has been an area of improvement for the property, and we greatly appreciate your feedback. Wine is available for purchase in the market and front desk staff is available to sell these items! I hope if travel brings you back to our area you choose to stay with us again.

6/10 Okay

tony, Raleigh

Business traveler
Disliked: Staff & service, property conditions & facilities
Rude and not helpful and extremely loud
Stayed 1 night in Mar 2023
Response from Caitlyn Whatley on Mar 16, 2023
Hello tony,We thank you for taking the time to leave a review. We are sorry the experience you encountered during your stay was not up to our standards. If you are ever back in the area, please feel free to reach out to me directly so I can assure you are taken care of.Thank you,Caitlyn Whatley GM

8/10 Good

Diego

Response from Caitlyn Whatley on Apr 10, 2023
Thank you for taking the time to leave a review!We hope to have you again soon.

10/10 Excellent

Tamara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023
Response from Caitlyn Davis Whatley on Feb 13, 2023
Thank you so much for staying at the Courtyard Montgomery. We hope to see you again soon!

2/10 Terrible

Monique

Stayed 1 night in Jan 2023
Response from Caitlyn Davis on Mar 6, 2023
Hello,We appreciate you taking the time to leave us a review. I do apologies that your stay at the Courtyard Montgomery was not up to standard. I hope if you are ever in the area, that you give us another try.

2/10 Terrible

Natalie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay Away! Awful Service!
It was awful! No hot water and then we had to fight with them about refunding a night and leaving early! Stay away- this is not what one expects from a Courtyard by Marriott! This was closer to a Motel Six!
Stayed 2 nights in Dec 2022
Response from Caitlyn Davis on Jan 6, 2023
Hello,The Courtyard Montgomery wants to apologize for the hot water outage you experienced during your stay. We have since resolved this issue and hope to see you again soon!

10/10 Excellent

Jeffrey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean facility with friendly and helpful staff. Great place for an unexpected pit stop on our trip.
Stayed 1 night in Dec 2022
Response from Caitlyn Davis on Jan 6, 2023
Hello,The Courtyard Montgomery would like to thank you for your review. We truly appreciate your support and hope to see you again soon!

10/10 Excellent

Jamaine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

2/10 Terrible

Alexander

Traveled with family
Disliked: Cleanliness, staff & service
No hot water so we were unable to shower. Reported problem to the staff at front desk. Manager(?) took over and checked us out didn’t offer apology or alt solution…in fact didn’t speak, just typed and gave me a receipt. When i then asked if there might be a discount for the lack of basic needs for an overnight stay. She said we booked though a 3rd party, so no. Still no apology and no offer of solution. Also ice machine didn’t work on our floor so i had to go down a level. I mentioned this too. She didn’t seem to care. Manger that checked us out had a nose ring. Very severely lacking in customer service skills. As a guest of the hotel that was willing to take my credit card and likely charge me for any extras, i would expect some help of their facilities are INOP We were in room 305.
Stayed 1 night in Jul 2022