1/5 Terrible
Marciana
Oct 5, 2018
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Book at your own risk!
Unless you want to take the risk of being in Montreal without a place to stay, don't book with these guys!!!! I came to Montreal for a large conference to present my research. I called the number provided 4 days in advance to confirm my reservation. The guys I spoke with were un-professional to say the least but given the cancelation policy, I decided to stick with this place and hope they are at least better in person. I arrive with my husband and daughter, text the guy as i was told and i receive a text from a different guy saying I had canceled my reservation through Expedia (mind you my place was booked on Hotels.com). He proceeds to send me a picture of a cancelation with my name on it and I later on realized that the reservation number in the picture wasn't even correct so it was obviously a doctored photo. He tells me the only option to get a hotel room since the room i had requested was booked. Obviously these guys overbook by posting on so many different websites and then tell people when they arrive to a new city that they don't have a room. Book with them at your own risk.
Stayed 4 nights in Sep 2018
