Ratings based on 195 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
74% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler

Posted Sep 25, 2016
Cons: Nooit meer een boeking bij jullie en geen Novotel meer.
kwaliteit / prijs onvoldoende Diner, zalm niet aanwezig ik kreeg een stukje dorado dat je met een loep moest zoeken. Wel de prijs van zalm in rekening gebracht . Goed ontbijt buffet.
2 out of 5
by A verified traveler from London

Not Novotel standard

Posted Sep 4, 2016
Pros: very comfortable beds my children were really pleased with the soft toys they received at checkin to add to their Novotel collection.
Cons: air-conditioning and ventilation renovate the rooms (e.g. toilets with was basins for hygiene sake!) dining options
Location: This is not in Metz, so if you want to see the city this is not the place to stay. Hypermarket across the road, but was closed when we arrived.
Stayed overnight as part of trip to central Europe. To be fair, this is not a hotel you would choose for holiday, and it serves its purpose for being reasonably close to the motorways. But, even taking this into consideration, the facility did not meet our experience and expectations with the Novotel chain. The room was far too small for a family of 4 (two children), and the odour left by the air conditioning was unpleasant and not welcoming at all. We ended up leaving the window open all night, but this left us exposed to the noise of several tour coaches revving up at 7am the following morning trying to collect their late passengers. Generally, the room was dated, with a separate toilet that lacked ventilation (and no window) and had no basin for washing your hands. We opted to eat dinner in the hotel, but the menu was scarce on choices. Being allergic to gluten, my wife went for a salad as the safe option, but it was soaked in vinegar and left much to the imagination to be called a salad. The breakfast buffet was reasonable, I can't really complain, but my kids were left disappointed to find the hot-chocolate option was unavailable on the coffee machine. Not sure whether the tab-water is safe to drink in this region (apologies for being so ignorant), so we bought a few bottles of Evian water to take to the room after dinner. This took half an hour after none of the staff were available at the bar.
1 out of 5
by A verified traveler

Poor Condition and Uncomfortable

Posted Aug 23, 2016
Pros: Nothing
Cons: Everything
Location: Quite good location near the main routes
The hotel looks old and is in urgent need of refurbishment. The carpets were stained, the toilet was leaking, wallpaper was peeling and our "non smoking" room smelt of cigarettes. The main bed was okay at best and the sofa bed for the children was impossible to sleep on. The staff were not approachable and it took repeated attempts to get offered an alternative room, which was just as bad.
2 out of 5
by A verified traveler from Oud Beijerland

Niet NOVOTEL-waardig

Posted Jul 26, 2016
Pros: ruime parkeerplaatsen
Cons: renovatie pand, vriendelijker personeel, betere ontbijtvoorzieningen.
Location: niet gezien.
chaotisch, eenvoudig, oud, niet vriendelijk personeel, klein zwembadje.
4 out of 5
by jocelyne from la londe les maures

Posted Apr 12, 2016 on Hotels
un novotel comme l'on connait, il faudrait un bon coup de jeune mais sinon rien a dire super marché et cafétéria en face de l'hôtel ce qui evite de prendre le repas qui je trouve reste assez cher à l'hôtel. Le prix du petit dej est élevé. le + un frigo dans la chambre
5 out of 5
by A verified traveler from England

Excellent second stay

Posted Feb 23, 2016
Our second trip to this hotel as a night stop on the way to Switzerland. Our first was last summer so the pool was open to entertain the children, but this February it clearly was not going to be! However, still very child friendly allowing the girls to play in the large open reception area with some of the other guests whilst we had a drink. Food as before, excellent with helpful and polite staff. Breakfast good as per our previous stay. Comfortable and clean family room with pull out beds for the children. Would stay again and definitely recommend it to others. location just of the motorway is excellent.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Feb 21, 2016 on Hotels
4 out of 5
by guillaume

This traveler left a rating score only Posted Feb 6, 2016 on Hotels
5 out of 5
by GERARD from Lille

J'y retournerai

Posted Feb 2, 2016 on Hotels
Équipe formidable, service impeccable
3 out of 5
by dominique

séjour très moyen

Posted Jan 15, 2016 on Hotels
Chambre un peu vétuste moquette usée et tachée salle de bain ancienne Restaurant de qualité très bon service