Ratings based on 907 Verified Reviews
3.4 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted May 12, 2024
Too noisy in the room above me, people kicking and my bed was done, too old and damaged, requested for change of room, never come back to meet my request, too bad but every others furniture in the room was phenomenal
by A verified traveler from Blackwood
Posted May 8, 2024
Nice place
by A verified traveler
Posted May 4, 2024
It’s quiet and everything is close an buses. Like it here staff is very nice an respectful an positive.
Comment from Hotel Management
May 4, 2024 by Hotel management, Hotel Management
Dear Afi, We are thrilled to read that you enjoyed your stay at Extended Stay America. It's wonderful to know that you found our location convenient and appreciated the positive attitude of our staff. Your kind words mean a lot to us, and we look forward to welcoming you back for another enjoyable stay. Thank you for choosing to stay with us.Sincerely,Hotel Management
by A verified traveler
Posted Apr 26, 2024
Loved EVERYTHING ABOUT THE PROPERTY AN STAFF BIG ROOM AN ALOT OF SPACE FOR THINGS AND QUIET AN CALM
by A verified traveler
Posted Apr 26, 2024
The staff is awesome it’s quiet an calm an very accommodating. Big rooms an space for things just love it
Comment from Hotel Management
Apr 27, 2024 by Hotel Management, Hotel Management
Dear Afi, Thank you for choosing Extended Stay America. We are glad to know you had a good stay and were pleased with everything we offer. Please revisit us for another enjoyable experience.Sincerely,Hotel Management
by A verified traveler from philadelhia
Posted Apr 21, 2024
by A verified traveler
Posted Apr 20, 2024
Cockroaches
Comment from Hotel Management
Apr 21, 2024 by Hotel Management , Hotel Management
Dear Matt, Thank you for choosing us. Ensuring a clean and pest-free environment is a priority, and we are deeply sorry for falling short of this standard. Immediate action will be taken to address this issue, including thorough pest control measures. Your feedback is invaluable, and we appreciate you bringing this matter to our attention. Please accept our sincerest apologies for any discomfort caused. Thank you for your understanding, and we hope to have the opportunity to regain your trust in the future. Sincerely,Hotel Management
by A verified traveler
Posted Apr 19, 2024
Roaches in the rooms
Comment from Hotel Management
Apr 19, 2024 by Hotel Management, Hotel Management
Dear Cecilia, We sincerely apologize for falling short of your expectations during your recent stay. Please be assured that we take every precaution to prevent insects from entering our premises. Our pest control provider conducts regular servicing to identify and address potential issues. However, we will have a conversation with them to ensure that they take all necessary measures to avoid future occurrences. Your candid feedback is invaluable to us, and we are grateful for the opportunity to improve. Sincerely,Hotel Management
by A verified traveler
Posted Apr 15, 2024
It smells like smoke and mold. There were roaches in the bathroom. Customer service was very nice.
Comment from Hotel Management
Apr 16, 2024 by Hotel Management , Hotel Management
Dear William, Thank you for sharing your experience with us. We apologize for the issues you encountered during your stay, including the smell and cleanliness concerns. We take these matters seriously and are actively addressing them with our housekeeping and maintenance teams. We appreciate your kind words about our customer service. Your feedback helps us improve, and we hope to have the opportunity to provide you with a much-improved experience in the future. Sincerely,Hotel Management
by A verified traveler
Posted Apr 10, 2024
The room was a decent size and I like the large fridge but the sink did not drain well and there was stopper in the sink. The front desk greeting was the worst I have ever received.
Comment from Hotel Management
Apr 11, 2024 by Hotel Management , Hotel Management
Dear Dorothy, Thank you for sharing your feedback with us. We apologize for the issues you encountered during your stay, including the sink drainage and front desk experience. Guest satisfaction is important to us, and we are addressing these concerns with our team to ensure improvements are made. We appreciate your consideration and hope to have the opportunity to welcome you back and provide a better stay in the future.Sincerely,Hotel Management
