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Reviews of Sonesta Simply Suites Philadelphia Mount Laurel

2.5 out of 5
Sonesta Simply Suites Philadelphia Mount Laurel
4000 Crawford Pl, Mount Laurel, NJ

Reviews

7.4

Good

Rating 10 - Excellent. 363 out of 1004 reviews" "
Rating 8 - Good. 259 out of 1004 reviews" "
Rating 6 - Okay. 155 out of 1004 reviews" "
Rating 4 - Poor. 90 out of 1004 reviews" "
Rating 2 - Terrible. 137 out of 1004 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

7.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

vincent, Mount Laurel

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Plumbing is horrible. Old dated appliances. Semi working small tv. Thin stained sheets and towels. 2 forks, 1 spoon, old pans that will burn ur food unevenly. Disposal that was not installed properly. For the price this place should be nicer. No working phones in rooms. Wi-Fi is weak!! Dog poop everywhere.
Stayed 1 night in Apr 2024

2/10 Terrible

vincent, Mount Laurel

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If you like sneaky people this is the place to be. If you like random calls about “maintenance “ coming to your room to “fix” something when you are not there this is the place. They literally watch you walk out the door on there cameras and then will call u for a surprise “maintenance “ call. If you like kids unattended in the laundry/gym then this is the place for you. If you like pervert maintenance watching you then this is the place. They always have look outs on each side of the building. Shady activities happen here. At night beware because there is always some car parked at the end looking into the window. They can see you but you can’t see them! If you can’t reach them by phone, then it’s probably them turning down the volume.
Stayed 1 night in Apr 2024

6/10 Okay

A’Khai

Traveled with pets, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
When I first stayed at this hotel, the staff made me and my fiancée feel welcomed. We checked out for almost two weeks and came back to this hotel because we had such an enjoyable experience. This time felt like the stay from HELL!!!!!!!!!! When we got there and checked in my fiancée and I went to inspect the room upon inspecting the room, she(fiancée) opened the microwave and the inside peace fell out and hit her in the head. So we went back to the front desk told what happened, no empathy was giving we were just switched to another room. Went to that room inspected it we said okay cool this one will work. So we bought our things in from the car. We was due to check out a few days later I went down and extended my reservation and we left out and went to work. I had been at work for a few hours and the CSR calls me and was like, Are you in your room? I responded and said no why is everything okay? He said yes but someone is coming to fix a maintenance issue so you have to switch rooms. Mind you I’ve only been at work a few hours. So I said give me an hour to two hours. He said ok. But I had to finish up and let my boss know I had to leave so before I got there this CSR calls me again and honestly at this point it’s HARASSMENT, because I told you I was coming. So when I get there I let them know I was there and to give me some time because of the inconvenience it will take me a few to get stuff packed up and moved. While all that is taking place i received a knock at the
Stayed 1 night in Apr 2024
Response from Sam Saied on Apr 30, 2024
Thank you for your feedback. We’re sorry your experience didn’t match your expectations. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. We will be addressing your concerns.

2/10 Terrible

Patrizia

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty sheets
Stayed 2 nights in Apr 2024
Response from Sam Saied on Apr 30, 2024
Thank you for your feedback. We’re sorry your experience didn’t match your expectations. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. We will be addressing your concerns.

2/10 Terrible

vincent, Mount Laurel

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
This place hires maintenance that live on property with their entire family. They are extremely nosy and speak little to no English. I wonder if background checks are done on employees. I caught the old maintenance guy staring at my wife’s ass as he acted like he had something to do right in front of my door. Boy was he surprised to see me standing there. If you call the front desk and they don’t answer, it’s probably Sam turning down the ringer volume! Sad but this is a fact!
Stayed 1 night in Apr 2024
Response from Sam Saied on Apr 30, 2024
Thank you for your feedback. We’re sorry your experience didn’t match your expectations. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. We will be addressing your concerns.

2/10 Terrible

vincent, Mount Laurel

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property has went down with the current management. They continue to house their maintenance staff and entire family, making rooms unavailable to needy families. This place has escorts and druggies walking around at all hours making it uncomfortable for a family setting. Every room I been in has a plumbing problem with the water starting off as BROWN!!!!
Stayed 4 nights in Apr 2024
Response from Sam Saied on Apr 30, 2024
Thank you for your feedback. We’re sorry your experience didn’t match your expectations. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. We will be addressing your concerns.

10/10 Excellent

Sylvia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sam Saied on Apr 30, 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Marissa, Summit

Disliked: Cleanliness, staff & service, property conditions & facilities
Considering the hotel is the last in a long line of better quality and experienced names, they should be the best at their price point. My room smelled of smoke and the perfumed cleaner to cover it; the heater didn't work; the bathroom sink and bathtub has hair that was not mine in it and it looked like it was a week since it was cleaned; there were cobwebs in the closet; holes in the wall; and the window screen was broken. Pride in their hospitality is seriously lacking.
Stayed 2 nights in Apr 2024
Response from Sam Saied on Apr 16, 2024
Thank you for your feedback. We’re sorry your experience didn’t match your expectations. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. We will be addressing your concerns.

4/10 Poor

Zakil

Disliked: Staff & service
Stayed 2 nights in Apr 2024
Response from Sam Saied on Apr 15, 2024
Thank you for your feedback. We’re sorry your experience didn’t match your expectations. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. We will be addressing your concerns.

8/10 Good

johnny, Catonsville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sam Saied on Apr 15, 2024
Thank you for staying with us. We appreciate your feedback!

6/10 Okay

Alisha

Traveled with family
Liked: Amenities
Disliked: Property conditions & facilities
Not what the picture showed
Stayed 1 night in Apr 2024
Response from Sam Saied on Apr 15, 2024
Thank you for your feedback. We’re sorry your experience didn’t match your expectations. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. We will be addressing your concerns.

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Super friendly and helpful staff
Stayed 1 night in Apr 2024
Response from Sam Saied on Apr 11, 2024
Thank you for staying with us. We appreciate your feedback!

8/10 Good

A’Khai

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was amazing, showers was amazing, the only downfall is the wear some burn holes in the carpet and a few of the male staff wasn’t greatest and the cabinets and walls need a thorough wipe down
Stayed 3 nights in Apr 2024
Response from Sam Saied on Apr 11, 2024
Thank you for staying with us. We appreciate your feedback!

6/10 Okay

Donna

I experienced some maintenance issues with the door, not locking in the first room. I was transferred to another room and experience the toilet handle a little loose other than that it was a fair experience.
Stayed 2 nights in Apr 2024
Response from Sam Saied on Apr 11, 2024
Thank you for your feedback. We’re sorry your experience didn’t match your expectations. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. We will be addressing your concerns.

4/10 Poor

Nelson

Disliked: Cleanliness, amenities, property conditions & facilities
Outdated and also had a curry smelling order and the front desk was in shambles
Stayed 1 night in Apr 2024
Response from Sam Saied on Apr 22, 2024
Thank you for your feedback. We’re sorry your experience didn’t match your expectations. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. We will be addressing your concerns.

4/10 Poor

Mozart, CHICAGO

Disliked: Cleanliness, amenities, property conditions & facilities
Completely run down and under maintained
Stayed 3 nights in Apr 2024
Response from Sam Saied on Apr 9, 2024
Thank you for your feedback. We’re sorry your experience didn’t match your expectations. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. We will be addressing your concerns.

4/10 Poor

Jonathan

Disliked: Cleanliness, amenities, property conditions & facilities
I was on the first floor. This same group of people were talking as loud as they could outside my room. One of the cabinet doors was falling off as well as one of the handles on the drawer. The plates and glasses that were available in the room were scratched and dirty. I only stayed at this hotel because of the location of the event I was going to.
Stayed 2 nights in Apr 2024
Response from Sam Saied on Apr 9, 2024
Thank you for your feedback. We’re sorry your experience didn’t match your expectations. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. We will be addressing your concerns.

2/10 Terrible

Michael

Disliked: Staff & service
Never ever go here. They cancelled my room 5 min after check in. Then they charged me anyway. Argumentative, rude, they hung up on me twice.
Stayed 1 night in Apr 2024
Response from Sam Saied on Apr 8, 2024
Thank you for your feedback. We’re sorry your experience didn’t match your expectations. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. We will be addressing your concerns.

10/10 Excellent

Aaron

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good..
Stayed 3 nights in Mar 2024
Response from Sam Saied on Apr 1, 2024
Thank you for staying with us. We appreciate your feedback!

6/10 Okay

Monica Helena Teixeira da

Traveled with pets, Traveled with family
Liked: Property conditions & facilities
Room is very good with clean sheets and towels, but the room is not clean properly. There’s hair and dust everywhere, things behind sofa and bed, dirty paper in the cabinet….
Stayed 1 night in Mar 2024
Response from Sam Saied on Apr 1, 2024
Thank you for staying with us. We appreciate your feedback!

4/10 Poor

vincent, Mount Laurel

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Sam Saied on Mar 26, 2024
Thank you for your feedback. We’re sorry your experience didn’t match your expectations. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. We will be addressing your concerns.

2/10 Terrible

vincent, Mount Laurel

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sam Saied on Mar 25, 2024
Thank you for your feedback. We’re sorry your experience didn’t match your expectations. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. We will be addressing your concerns.

6/10 Okay

Rupert

Traveled with partner
Liked: Amenities
Disliked: Property conditions & facilities
In need of upgrade, holes curtains and black duct tape holding the dish washer together. I was in room 138.
Stayed 4 nights in Mar 2024
Response from Sam Saied on Mar 15, 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

vincent, Mount Laurel

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024
Response from Sam Saied on Mar 15, 2024
Thank you for staying with us. We appreciate your feedback!

6/10 Okay

vincent, Mount Laurel

Traveled with family and small children, Business traveler
Disliked: Property conditions & facilities
Not happy with the dog poop outside. I did not notice I smushed a big chunk until I got inside. House keeping has a problem with handing out 3 towels for a one bedroom suite with 3 people!!!!
Stayed 1 night in Feb 2024
Response from Sam Saied on Mar 4, 2024
Thank you for your feedback. We’re sorry your experience didn’t match your expectations. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. We will be addressing your concerns.

6/10 Okay

vincent, Mount Laurel

Traveled with family and small children, Traveled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Housekeeping communication needs improvement. Example: I hand over my comforter to be cleaned and returned and I have to chase down house keeping to get it back.
Stayed 2 nights in Feb 2024
Response from Sam Saied on Feb 26, 2024
Thank you for your feedback. We’re sorry your experience didn’t match your expectations. Next time you can call the front desk if you need anything and we will deliver it to your room, please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. We will be addressing your concerns.

10/10 Excellent

vincent, Mount Laurel

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Overall not bad but definitely needs improvement in the house keeping communication! I should not have to get an interpreter just for toilet paper and sheets. It’s always an argument when I ask for extra linen! I did pay for 3 people!!!!! I also noticed very bad plumbing in every unit I have been in. Maintenance is horrible! I discovered a new disposal that was installed but failed to remove the drain plug!
Stayed 3 nights in Feb 2024
Response from Sam Saied on Feb 26, 2024
Thank you for staying with us. We appreciate your feedback!

6/10 Okay

James

Disliked: Amenities, property conditions & facilities
The furniture was in poor shape, the lighting was miserable, electric outlets didn't work, 1 of 2 lamps in the room didn't work and the other had about a 12 watt bulb. I wouldn't recommend this place.
Stayed 2 nights in Feb 2024
Response from Sam Saied on Feb 23, 2024
Thank you for your feedback. We’re sorry your experience didn’t match your expectations. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. We will be addressing your concerns.

2/10 Terrible

Kiara

Disliked: Cleanliness, staff & service, property conditions & facilities
Room smelled like trash due to there was food in the garbage from previous people that stood in that room Then when I called front desk she simply told me to throw it away myself, there was no hot water they didn’t bother to call and say they are fixing the issue they never fixed the issue of no hot water next morning still no hot water they acted like they did not care couldn’t shower with warm water meanwhile is winter ! Sheets had stains just over all horrible hotel
Stayed 2 nights in Feb 2024
Response from Sam Saied on Feb 23, 2024
Thank you for your feedback. We’re sorry your experience didn’t match your expectations. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. We will be addressing your concerns.

4/10 Poor

Marilyn

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Sam Saied on Feb 20, 2024
Thank you for your feedback. We’re sorry your experience didn’t match your expectations. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. We will be addressing your concerns.

10/10 Excellent

Oleksandr

Liked: Cleanliness, staff & service, property conditions & facilities
not bad for that price
Stayed 4 nights in Feb 2024
Response from Sam Saied on Feb 20, 2024
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Shpetim

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Feb 2024
Response from Sam Saied on Feb 20, 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 3 nights in Feb 2024
Response from Sam Saied on Feb 20, 2024
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Kai

Stayed 1 night in Feb 2024
Response from Sam Saied on Feb 20, 2024
Thank you for staying with us. We appreciate your feedback!

6/10 Okay

Alejandra

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jan 2024
Response from Sam Saied on Feb 13, 2024
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Gavin, Jackson

Stayed 4 nights in Jan 2024
Response from Sam Saied on Feb 13, 2024
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Gavin, Jackson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sam Saied on Jan 30, 2024
Thank you for staying with us. We appreciate your feedback!

4/10 Poor

Rachel

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon arrival to this hotel, the front desk cab me wait 10 minutes while they chatted with one another, and completely ignored my check-in. The room smelled completely horrible and the lights were flickering in the bathroom. There was trash sitting in the hallway for the entire three days. I was staying there and started to smell very bad. The garbage was not changed once in my room. Overall, I would not recommend this hotel.
Stayed 3 nights in Jan 2024
Response from Sam Saied on Jan 26, 2024
Thank you for your feedback. We’re sorry your experience didn’t match your expectations. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. We will be addressing your concerns.

6/10 Okay

Meredith

Traveled with family
Disliked: Amenities
Average
Stayed 3 nights in Jan 2024
Response from Sam Saied on Jan 24, 2024
Thank you for staying with us. We appreciate your feedback!

2/10 Terrible

Paschal

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Sam Saied on Jan 16, 2024
Thank you for your feedback. We’re sorry your experience didn’t match your expectations. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. We will be addressing your concerns.

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Sam Saied on Jan 8, 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Jie

Traveled with family
Liked: Cleanliness
Always a great stay.
Stayed 2 nights in Dec 2023
Response from Sam Saied on Jan 8, 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Carmen

Stayed 7 nights in Dec 2023
Response from Sam Saied on Jan 2, 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly Staff
The staff were some of the friendliest folks I've met!
Stayed 1 night in Dec 2023
Response from Sam Saied on Jan 2, 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

LEE

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and good property
Stayed 1 night in Dec 2023
Response from Sam Saied on Jan 2, 2024
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Lavetta

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean & comfy
Comfy place away from home. Friendly staff. Clean smell in room. Convenient location.
Stayed 4 nights in Dec 2023
Response from Sam Saied on Dec 27, 2023
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Alejandra

Stayed 1 night in Dec 2023
Response from Sam Saied on Jan 16, 2024
Thank you for staying with us. We appreciate your feedback!

2/10 Terrible

Jenny

Stayed 1 night in Dec 2023
Response from Sam Saied on Jan 16, 2024
Thank you for your feedback. We’re sorry your experience didn’t match your expectations. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. We will be addressing your concerns.

4/10 Poor

Tracy

Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Sam Saied on Dec 18, 2023
Thank you for your feedback. We’re sorry your experience didn’t match your expectations. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. We will be addressing your concerns.

10/10 Excellent

Ralph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They're very nice and warm. We come back a lot
Stayed 1 night in Dec 2023
Response from Sam Saied on Dec 18, 2023
Thank you for staying with us. We appreciate your feedback!