“I recommend that guests double-check and confirm with the front desk whether their deposit will be refunded automatically or if they need to swipe their card in person. I was very frustrated when the front desk employee told me during check-out that I didn’t need to swipe my card to get the deposit refund. However, after driving an hour away, the front desk called me back to inform me that I had to return to swipe the card in person......Lost my time and gas.”
“Pool and hot tub ended up being closed because of someone going to the toilet in the pool,(I’m sure by accident and not the hotels fault).
The television barely had any channels and we called to see if someone could resolved it and no one came to fix or address it.
Continental breakfast was wonderful and the nice lady running that area kept it very stocked and clean.
Bedroom area not well cleaned.”