Family Room | In-room safe, soundproofing, free WiFi, wheelchair access
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Reviews of Hotel City Point

2.5 out of 5
Hotel City Point
Khodadad Circle, Dr Ambedkar Road, Dadar East, Mumbai

Reviews

7.8

Good

Rating 10 - Excellent. 6 out of 12 reviews" "
Rating 8 - Good. 3 out of 12 reviews" "
Rating 6 - Okay. 0 out of 12 reviews" "
Rating 4 - Poor. 2 out of 12 reviews" "
Rating 2 - Terrible. 1 out of 12 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location, helpful staff
Stayed 3 nights in Feb 2021

10/10 Excellent

NURIT

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 12 nights in Feb 2020
Response from Maninder Singh on Feb 27, 2020
Respected Madam, We Thank you for the review Thank you so much

8/10 Good

Verified traveler

Stayed 1 night in Feb 2020
Response from Maninder SIngh on Feb 27, 2020
Thank you sir for your review

4/10 Poor

Verified traveler

Stayed 1 night in Jul 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good and memorable stay
It was good. Apart from everything, location was excellent and lively.
Stayed 1 night in Jan 2019
Response from Zafar Shaikh on Mar 5, 2019
Dear Guest, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our location. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay.

2/10 Terrible

Verified traveler

Disliked: Staff & service, amenities, property conditions & facilities
One of my families worst experience. On arriving hand towels were requested and were told that please use bathing towels since they dont have hand towels. Free Breakfast was included which is a BIG SHAME. only 2 Breads were provided by the hotel (under cooked). Do Not waste your money.
Stayed 1 night in Nov 2018
Response from Manager on Dec 15, 2018
Dear Guest, Greeting from we are happy and pleased to receive your review. its good to know that you found our hospitality value for your stay and we are very sorry for the Inconvenience that you have cause during your stay. Please Give us another chance to impressing you again with our impeccable hospitality. looking forward to serve you again thank you, Regards Hotel Manager Hotel City Point.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great hotel..well location...well aminities..good location...very close from station and prime hotels...
Stayed 1 night in Nov 2018
Response from Zafar Shaikh on Dec 5, 2018
Dear Sir, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our amenities and location. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip to Hotel City Point! Best Regards,

10/10 Excellent

Andy, New york

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location is awesome, staff is awesome and helpful , rooms is clean and new , just wakable distance from station and bus pickup points . all shops and restaurants and nearby ..little expensive but professional services...
Stayed 1 night in Nov 2018
Response from Zafar Shaikh on Dec 5, 2018
Dear Sir, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our cleanliness and location. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip to Hotel City Point! Best Regards,

4/10 Poor

VRD

Disliked: Staff & service, property conditions & facilities
Does not have a restaurant or a cafe..staff not very courteous
Stayed 3 nights in Nov 2018
Response from Zafar Shaikh on Nov 23, 2018
Dear Sir, Thank you for the feedback, we would like to inform you that we have 24 hours room service instead of restaurant service and please let us know more about the staff experience so that we can investigate and improve services. Looking forward another chance to serve you with improvised service.

10/10 Excellent

KRISHNENDU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelent
Stayed 2 nights in Aug 2018
Response from Hotel City Point on Sep 26, 2018
Greetings from Hotel City Point. We are pleased to receive your review, We are happy that your stay was comfortable and convenient. Hope to serve you again in near future.

8/10 Good

sheila, los angeles ca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
easily accessible
staff was very respectful and pleasant. close to everything couple of nice restaurant nearby that was good. even during long stay they were very attentive and very safe and secure.
Stayed 20 nights in Jan 2018
Response from Hussain khan on Feb 16, 2018
Dear Sheila, Greetings from Hotel City Point,Mumbai !!! We thank you for booking with us, and thank you so much for your candid review of your recent stay. We are sorry you were unhappy, we'll work hard to fix issue you experienced. Thanks for letting us know. Give us chance to share your experience again with us, we are happy to say that we can serve you better for next time.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended.
Highly recommended. Nice place to stay. Clean. Good staff and service. Reliable internet. Worth the extra cost.
Stayed 1 night in Nov 2017
Response from Zafar Shaikh on Dec 5, 2017
Dear Sir, Thank you for the positive review. Hope to serve you again in near future. Regards Hotel City Point