We came for 1 night, we ordered a suite, when we did check in, we got the key, enter to the room. and it was regular room.
I came back to the reception and they told me "we are overbooked and we are very sorry we dont have suite for you" we can give you the diffrence money from regular room to suite.
we asked on email to get a baby bed and got confirmation from hotel, we got the baby bed only 6 hours after check in, the reception guy told me "sorry we forgot it"
0/10
Didnt except this kind of service from german hotel.