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Reviews of Motel 6 Muskogee, OK

2 out of 5
Motel 6 Muskogee, OK
903 S 32nd St, Muskogee, OK

Reviews

4.2
Rating 10 - Excellent. 16 out of 183 reviews" "
Rating 8 - Good. 16 out of 183 reviews" "
Rating 6 - Okay. 17 out of 183 reviews" "
Rating 4 - Poor. 48 out of 183 reviews" "
Rating 2 - Terrible. 86 out of 183 reviews" "

4.2/10

Cleanliness

5.4/10

Staff & service

3.8/10

Amenities

4.0/10

Property conditions & facilities

4.2/10

Eco-friendliness

Reviews

2/10 Terrible

Israel

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty, room smelled like urine, noisy, homeless nearby , bed bugs, no hot water
Stayed 1 night in Dec 2023
Response from Nancy Y. on Dec 12, 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

2/10 Terrible

Rachel

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

2/10 Terrible

Aaron

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

6/10 Okay

Terra M

Disliked: Property conditions & facilities
I have bed bugs bites and there were cockroaches. The table in the room is falling apart. The walls needs to washed and repainted.
Stayed 6 nights in Oct 2023
Response from Nancy Y. on Oct 17, 2023
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6

2/10 Terrible

Miles, Dallas

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
So. Many. Bugs. Stains and cigarette burns on the sheets.
Stayed 1 night in Oct 2023
Response from Brand Experience Team on Oct 10, 2023
Hi Miles,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

2/10 Terrible

Oswaldo

Disliked: Cleanliness, staff & service, property conditions & facilities
We checked in and saw roaches in the room, we brought this up with the front desk and they implied we were lying, they then showed us another room to move us to and there were roaches in there too.
Stayed 1 night in Oct 2023
Response from Brand Experience Team on Oct 10, 2023
Hi OswaldoThanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Lilith#Team6

10/10 Excellent

rebecca

Stayed 1 night in Sep 2023

4/10 Poor

Linzi

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Angela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I enjoy my stay good room for a night. Front desk was very nice she was helpful.
Stayed 1 night in Sep 2023
Response from Brand Experience Team on Oct 2, 2023
Hi Angela, We are glad you had a great experience and appreciate your feedback! We look forward to providing your future lodging needs. Maz K.#Team6

2/10 Terrible

Karen

Traveled with pets
Disliked: Cleanliness, staff & service, property conditions & facilities
Cons: Motel 6’s aren’t the motels of the past- they house low income or homeless people. Outside was a group of men threatening each other, a couples fight, 10 feet of trash in the ground walkway, dangerous trash throughout property, loud highway,lobby phone number didn’t work. Inside was an unclean floor that made my white socks black in minutes, neighbor kids screaming fir 3 hrs until I told front desk I was going to call cops or sleep I’m car ( it was a family living there). Pros: cheap and allows pets.
Stayed 1 night in Sep 2023
Response from Brand Experience Team on Oct 2, 2023
Hi Traveler,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

4/10 Poor

Amanda

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room was very dated. Table was coming apart. Bathroom needs updated. Ever time showered water was all over the floor. Bathroom light was full of bugs. Had not been cleaned in awhile. I stayed both nights because arrived late first night. And had booked online. And was too busy for event in town to find another hotel. On short notice. I will say that I had a very sweet employee get my necklace out of the bathroom sink because there was no stopper. She gets 5 stars in my book. I had to leave for event and it was laying on the table when got back. So grateful to her. Let the manager who checked me out know also. She went above and beyond to get it out. So thank you to her she was so sweet. So I hope she gets some kind of insentive for going above and beyond.
Stayed 2 nights in Sep 2023
Response from Brand Experience Team on Sep 27, 2023
Hi Amanda,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

2/10 Terrible

Michael

Disliked: Staff & service
Stayed 1 night in Sep 2023

10/10 Excellent

Rustem

Stayed 1 night in Sep 2023

4/10 Poor

Cindy

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
Door handles are very old and hard to open. Questionable area of town and people. Roaches in the microwave. Bathroom sink faucet was very loose. Only plus would be they allow pets. Think twice
Stayed 3 nights in Aug 2023
Response from Brand Experience Team on Sep 13, 2023
Hi Cindy,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

2/10 Terrible

S

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

2/10 Terrible

Krystan

Disliked: Cleanliness, staff & service, property conditions & facilities
i never checked in because even though i called 2 days before booking and asked if i could check in earlier then 3 and was told as long as its not before 4 am it was fine i got there today at 10 am and was told you check in isnt till like 3 i said i called and the lady on the phone said it was fine to check in early the person said well they are still cleaning the rooms ..i didnt know it took 5 hrs to clean a room..then i noticed the 50 dollar deposit sign written and taped on the window which was no where on the booking site ..then this place looked nothing like the picture i was with my young child and it looked like something out of a creepy movie
Stayed 1 night in Jul 2023
Response from Brand Experience Team on Aug 1, 2023
Hi Krystan,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention.Maz K.#Team6

2/10 Terrible

Cassy

Disliked: Cleanliness, property conditions & facilities
Ice machine was down,Had cockroaches. Trying to get ahold of manager for a refund
Response from Brand Experience Team on Jul 12, 2023
Hi Cassy, We would like to discuss your experience with you further and ask that you reach out to our Guest Relations Team by using the Contact Us feature on our website to connect with us. Maz K. #Team6

4/10 Poor

R. Brian

Stayed 2 nights in Jun 2023

4/10 Poor

STEPHANIE

2/10 Terrible

Elizabeth

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Full of roaches, phones didnt work, no blankets, just a sheet and thin cover that was as thick as the sheet on the beds, doors broken, looked like thwy were kicked in, door handles and lockes broken, drug addicts every where.
Response from Nancy Y. on Jul 5, 2023
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6

4/10 Poor

Cheryl

Disliked: Property conditions & facilities
Stayed 1 night in Jun 2023

2/10 Terrible

Linda

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2023

6/10 Okay

Peggy

Disliked: Staff & service
Stayed 2 nights in May 2023

6/10 Okay

william

Stayed 1 night in Jun 2023

6/10 Okay

William

Stayed 1 night in Jun 2023

2/10 Terrible

Gloria

Stayed 2 nights in Apr 2023

4/10 Poor

Wendell

Traveled with family
Disliked: Cleanliness, staff & service
Not Pleased
The Bed was comfortable, Shower stall had had hair on it, worst of all the towels had foreign hairs on them, completely unsanitary. There were no amenities in the room except a TV, no ice container, coffee, no Phone. This place was very low standard.
Stayed 2 nights in Mar 2023
Response from Brand Experience Team on Mar 28, 2023
Hi Wendell,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

6/10 Okay

Jason

Traveled with group
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2023
Response from Nancy Y. on Mar 16, 2023
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Nancy Y.#Team6

2/10 Terrible

Cieara

Traveled with family and small children, Business traveler
Disliked: Staff & service
We didn't receive any room service for towels and sheets and we asked twice for them at night and the next day and they said they couldn't get it for us. During checkout the guy to check the room rushed us out and also was checking the room in the way of us getting our stuff out and he was very rude
Stayed 2 nights in Feb 2023
Response from Brand Experience Team on Feb 28, 2023
Dear Cieara,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Dan J.#Team6

2/10 Terrible

David

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don’t plan on paying with a card. If you book online when you get there you to pay a deposit but only accepts cash. Rude workers Run down building No customer service They get rude with you if you ask them any questions
Response from Brand Experience Team on Jan 24, 2023
Hi David,Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Lilith#Team6

2/10 Terrible

Elizabeth

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
On check in with prepaid reservation, surprised to be required to produce $50 cash only deposit promised to be returned after room inspection on check out. Had to argue to be given a receipt for the $50 finally handwritten on piece of printer paper. Checked into room with dirty bedspreads, holes in wall with black mold along baseboards. TV not working, toilet not working. Had to move to upstairs after pre-requesting ground floor. That room sticky floors with smell of cigarette smoke and old urine. Bathroom fan broken. Both room sink faucets loose. Second room had to put wastebasket under sink to hold water ran straight through elbow onto floor. On check out at 6:45 "lobby" coffee and hot water pot only lukewarm. Thoroughly disgusting stay and finally learned our lesson after repeated bad condition and service Motel 6 in several states. Yes you get what you pay for but the deferred maintenance is only getting worse. I think we're finally done with Motel 6 no matter how cheap.
Stayed 1 night in Dec 2022
Response from Brand Experience Team on Jan 24, 2023
Hi Elizabeth,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Lilith#Team6

10/10 Excellent

Eric

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Brand Experience Team on Jan 24, 2023
Hi Eric,Thank you for the perfect rating!Lilith#Team6

4/10 Poor

Stacy

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Brand Experience Team on Jan 24, 2023
Hi Stacy,Thanks for your feedback! Providing a top-notch guest experience is always our goal, and we’re committed to improving. We hope to see you back soon!Lilith#Team6

4/10 Poor

Carol, Cantonment

Disliked: Staff & service
Stayed 1 night in Dec 2022

2/10 Terrible

Stephen

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There was a cockroach in my bed. We did not stay and checked out. I also saw four in the bathroom. The bed linen was not clean.
Stayed 1 night in Dec 2022
Response from Brand Experience Team on Jan 24, 2023
Hi Stephen,On behalf of Motel 6, we would like to apologize for the inconvenience you incurred while being our guest as this is not our standard. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention.Lilith #Team6

10/10 Excellent

Nathan

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2022
Response from Brand Experience Team on Feb 28, 2023
Dear Nathan,Five stars?! We’re blushing. Thanks for your review, we really appreciate the support. Dan J.#Team6

4/10 Poor

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Very loud at night, garbage piled up around the cans on the property. Run down looking property. There were a few bugs in the room including a roach.
Stayed 2 nights in Oct 2022
Response from Brand Experience Team on Nov 9, 2022
Hi Traveler,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

10/10 Excellent

Harlan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2022
Response from Brand Experience Team on Nov 9, 2022
Hi Harlan,Thank you for the perfect rating!!Maz K.#Team6

2/10 Terrible

Joshua, Tulsa

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was by far the worst motel i have ever been to. We got there and the door was broken and the staff basically told us to pull up and wiggle the door until it opened, but it was just broke. Then moved my family to a super dirty smoking room when we asked for non smoking, then moved us to a dirty room with damaged TV, walls, and dark brown stains all over the bed and blankets
Stayed 2 nights in Sep 2022
Response from Brand Experience Team on Nov 9, 2022
Hi Joshua,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention.Maz K.#Team6

8/10 Good

Sandra

Stayed 1 night in Oct 2022
Response from Brand Experience Team on Nov 9, 2022
Hi Sandra,Thank you for positively rating your stay!!Maz K.#Team6

4/10 Poor

Cynthia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Bugs
Stayed 1 night in Sep 2022
Response from Nancy Y. on Oct 5, 2022
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

2/10 Terrible

MaDonna

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst place I have ever stayed!
I thought I would give this place another try after a bad experience a few years ago but I was wrong. This experience has me not wanting to stay there ever again. Check in was done through the night window. Walk in the room and it reeked of smoke from the get go and this was a non-smoking room. My daughter had a major flare up with her cystic fibrosis. There was holes in walls, doors, bed sheets, shower curtain, etc. The tv was mounted crooked and reception was horrible. My kids couldn't even watch TV because nothing came in clear. The shower wasn't even big enough for my youngest daughter to take one it was that small. There was no phone in the room so luckily if anything went wrong I had my cell phone. The first night we had issues with our toilet so I used my cell to call for maintenance and he was in a foul mood when he got called to come fix it (even though he lived on the property). Then the next day they had come by with housekeeping and asked if we needed anything. I told them yes we needed clean towels and light clean up because room was small for a family of four. They asked us to place the towels outside and they would get us some. Did just that and then we went on about our day outing. Come back and no towels or room cleaning. Call again to front office and was told that because we were gone we were SOL for cleaning and I had to go up front for clean towels. Ice machine didn't work either so for ice I had to go buy some. Thank goodness I had an ice chest.
Tilted tv with bad reception
Hole in bathroom door
Hole in wall
Wall plug not secure
Stayed 2 nights in Sep 2022

2/10 Terrible

Mark

Stayed 3 nights in Aug 2022

8/10 Good

Ronald

Stayed 1 night in Aug 2022

2/10 Terrible

Sharon

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property filled with uncleanness Sheets stained Curtains ripped Service awful 😖
Stayed 1 night in Aug 2022

4/10 Poor

Michael

Disliked: Cleanliness, property conditions & facilities, room comfort
GO SOMEWHERE ELSE!!
When you pull in the parking lot and there is a vehicle sitting with one flat tire on one side and the other side has one tire missing with that side sitting on a floor jack, it looks like TRASH!!! And the room wasn’t in any better condition!
Stayed 1 night in Jul 2022
Response from Brand Experience Team on Aug 31, 2022
Hi Michael,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Didn't stay the night
We found two roaches within a minute of walking into the room, and evacuated without even putting our stuff down.
Stayed 1 night in Jul 2022
Response from Brand Experience Team on Aug 31, 2022
We are disappointed to learn that we fell short of your expectations and we would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience.Lilith#Team6

2/10 Terrible

Brenda

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Don’t stay
Hotel on it’s last leg. Run down, dirty covers, poor mattress, broken windows, smelly room.
Stayed 3 nights in Jul 2022
Response from Brand Experience Team on Jul 7, 2022
Hi Brenda, Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K. #Team6

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022
Response from Brand Experience Team on Jul 7, 2022
Hi Traveler, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Maz K. #Team6

4/10 Poor

Roque

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2022
Response from Brand Experience Team on Jul 7, 2022
Hi Roque, Thanks for your rating, please give us the opportunity to improve your experience on your future bookings. Maz K. #Team6