Confused Staff & Construction
Posted Sep 8, 2016
Our first stay at Union Station a few years ago was amazing. This time around, we brought our 1-year-old with us and we were unaware the hotel was undergoing major renovations. We paid full price (this hotel is not cheap). We were booked (with a crib request) in a room with no bathtub or fridge (very hard with a small child, though this could be our fault for not requesting ahead of time but at this level of concierge at a pricey hotel, I would have expected this detail would not have been overlooked), and we were unable to move rooms upon check-in until the 3rd evening of our 4 night stay.
There were construction zones everywhere, including right outside our second room. Only one available elevator, which was very slow for the entire hotel, and the restaurant (which was amazing when we first stayed) had also been brought down a few notches due to the renovations, yet was still just as pricey.
Undergoing major renovations is indeed necessary as the hotel told us to keep an old, monumental figure available to the public, but in this state it should not have been open to guests, and we should not have had to pay full-price for 1/2 of what we were expecting based on our first stay.