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Reviews of Doubletree by Hilton New York Times Square South

3.5 out of 5
Doubletree by Hilton New York Times Square South
525 8Th Ave, New York, NY

Reviews

8.8

Excellent

Rating 10 - Excellent. 2066 out of 3504 reviews" "
Rating 8 - Good. 863 out of 3504 reviews" "
Rating 6 - Okay. 296 out of 3504 reviews" "
Rating 4 - Poor. 141 out of 3504 reviews" "
Rating 2 - Terrible. 138 out of 3504 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Siramene

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room size was quite small. I recommend the room to have less furniture as the room was quite small.
Stayed 4 nights in May 2024
Response from Jessica on May 13, 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!

10/10 Excellent

Linda

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are small but everything was so convenient. Very clean. Friendly staff. Would stay again.
Stayed 3 nights in May 2024
Response from Jessica on May 13, 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!

10/10 Excellent

Sherri

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was quiet & staff was Awesome
Stayed 3 nights in May 2024
Response from Galilea Salamanca, Assistant Front Office Manager on May 12, 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great. Staff were friendly and helpful with any questions. Would definitely recommend
Stayed 3 nights in May 2024
Response from Galilea Salamanca, Assistant Front Office Manager on May 12, 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here are always friendly and helpful, and the street side rooms have a great view of the Empire State Building. Highly recommend.
Stayed 3 nights in Apr 2024
Response from Galilea Salamanca, Assistant Front Office Manager on May 11, 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Galilea Salamanca, Assistant Front Office Manager on May 11, 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!

2/10 Terrible

Brenda

Disliked: Staff & service, amenities
Check in was horrible I will never come back here again!! $400 room for 1 night and I couldn’t even heat up my food due to “no microwave” I’m not buying that very negative encounter with the receptionist I feel so uncomfortable and angry check out can’t come any faster !!
Stayed 1 night in May 2024
Response from Jessica on May 10, 2024
We would like to extend our apologies that we did not meet your expectation during your stay with us. Thank you for your feedback. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. We hope you give us another chance to really WOW you, thank you for your loyalty to Hilton.

10/10 Excellent

Barbara

Traveled with partner
Liked: Cleanliness
Staff was hwlpful
Stayed 1 night in May 2024
Response from Jessica on May 10, 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!

10/10 Excellent

Barbara

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Doorman was helpful getting us cab.
Stayed 1 night in May 2024
Response from Jessica on May 10, 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!

8/10 Good

JASMIN

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Me gustó mucho el hotel! Me volvería a quedar. Solo el personal poco servicial y amable.
Stayed 3 nights in Feb 2024
Response from Jessica on May 10, 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!

8/10 Good

steven

Traveled with partner
My first time in NY… this hotel is a great location and we walked to many of the sites we wanted to see. I would definitely recommend it!!!
Stayed 3 nights in May 2024
Response from Jessica on May 10, 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!

10/10 Excellent

David

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was superb. The best front desk staff. Friendly, welcoming, always ready to assist.
Stayed 3 nights in Apr 2024
Response from Jessica on May 10, 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!

10/10 Excellent

Saba

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was so clean, our room smells great!! Customer service was awesome
Stayed 1 night in Apr 2024
Response from Jessica on May 10, 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!

10/10 Excellent

yun

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The front desk manger Charles is awesome and kind. Providing guests cookie and the water. Helping with sightseeing. He did above and beyond. I stayed here two years ago knowing him so glad come again. Also the front desk night agent Chrystal R is sweet. Having me breakfast Vochur helped me so much. Make me ways want to come back.
Stayed 8 nights in Apr 2024
Response from Galilea Salamanca, Assistant Front Office Manager on May 6, 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!

10/10 Excellent

Oguzhan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Try to book room number 2503. It was a great experience!
Stayed 1 night in May 2024
Response from Galilea Salamanca, Assistant Front Office Manager on May 6, 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!

8/10 Good

JOHN

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel in the middle of everything. Great location for sightseeing.
Stayed 5 nights in Apr 2024
Response from Galilea Salamanca, Assistant Front Office Manager on May 5, 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!

10/10 Excellent

Mandy

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and clean. Staff was very welcoming. Will stay here again.
Stayed 2 nights in May 2024
Response from Galilea Salamanca, Assistant Front Office Manager on May 5, 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms can be a little bigger and better parking
Stayed 1 night in Apr 2024
Response from Jessica on May 4, 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Jessica on May 3, 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!

8/10 Good

Adam

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff and rooftop bar service was good and great walking distance to Madison Square Garden to catch a Knicks game however, to get to my room I had to go through two doors that had a small room connected to my neighbors room in the corner of the building which was a little bit of an inconvenience when trying to get in and out of the room. I also did not receive my $100 deposit for the room after I left and I was told my front desk staff after I left that they had disbursed the refund back to my account which I never received. Besides that overall good location, clean, and friendly.
Stayed 2 nights in Jan 2024
Response from Jessica on May 3, 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!

10/10 Excellent

Wayne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice modernised hotel convenient for transport hubs and site seeing
Stayed 4 nights in Apr 2024
Response from Jessica on May 2, 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!

8/10 Good

ping

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Jessica on May 3, 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente lugar para quedarse !!Lo recomiendo
Stayed 8 nights in Apr 2024
Response from Jessica on May 2, 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!

10/10 Excellent

Angie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Guest service was AMAZING
Stayed 3 nights in Apr 2024
Response from Jessica on May 1, 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!

10/10 Excellent

Luca

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful position near Times Square. If i’ll come back to New York i’ll surely use this hotel
Stayed 3 nights in Apr 2024
Response from Jessica on May 1, 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!

10/10 Excellent

Nery

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I got a problem in the middle of the night with my ac (was leaking) and they fixed it right away and gave me a free breakfast, I'll visit again if I have the chance.
Stayed 2 nights in Apr 2024
Response from Jessica on May 1, 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!

6/10 Okay

David

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Staff over the phone and at the counter weren’t amicable neither friendly whatsoever. With the complimentary cookie you know that attitude is not sponsored by Hilton.
Stayed 2 nights in Apr 2024
Response from Jessica on May 1, 2024
We would like to extend our apologies that we did not meet your expectation during your stay with us. Thank you for your feedback. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. We hope you give us another chance to really WOW you, thank you for your loyalty to Hilton.

10/10 Excellent

Ammar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice and super clean
Stayed 2 nights in Apr 2024
Response from Galilea Salamanca, Assistant Front Office Manager on Apr 30, 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!

10/10 Excellent

David

Traveled with partner
Customer service is always 100. Front desk staff Tamra and her colleagues are the best at what they do. Always ready to assist, warm and friendly. 10/10 will recommend.
Stayed 6 nights in Apr 2024
Response from Galilea Salamanca, Assistant Front Office Manager on Apr 30, 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!

10/10 Excellent

Cheryl

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had a wonderful stay. The staff was very friendly and helpful . Booked transportation for us.
Stayed 1 night in Apr 2024
Response from Galilea Salamanca, Assistant Front Office Manager on Apr 30, 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!

10/10 Excellent

Jalicia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing customer service , very attentive , clean and a perfect location
Stayed 2 nights in Apr 2024
Response from Galilea Salamanca, Assistant Front Office Manager on Apr 30, 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!

6/10 Okay

Abbie

Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from Galilea Salamanca, Assistant Front Office Manager on Apr 30, 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!

10/10 Excellent

Jana

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel 🏨 the staff are very friendly
Stayed 2 nights in Apr 2024
Response from Galilea Salamanca, Assistant Front Office Manager on Apr 30, 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!

10/10 Excellent

Katie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean, and staff were great
Stayed 3 nights in Apr 2024
Response from Galilea Salamanca, Assistant Front Office Manager on Apr 29, 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!

10/10 Excellent

Toni

Liked: Cleanliness, staff & service, property conditions & facilities
The view iut our window and the roof top bar were fabulous!
Stayed 2 nights in Apr 2024
Response from Galilea Salamanca, Assistant Front Office Manager on Apr 29, 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!

8/10 Good

Lori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to all points. Staff was very attentive.
Stayed 7 nights in Jan 2024
Response from Jessica on Apr 28, 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!

10/10 Excellent

INDRAN, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Galilea Salamanca, Assistant Front Office Manager on Apr 29, 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
Stayed 2 nights in Apr 2024
Response from Jessica on Apr 28, 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
centrally located and within walking distance to MSG & Times Square. Enjoyable stay. great staff.
Stayed 3 nights in Apr 2024
Response from Jessica on Apr 28, 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!

10/10 Excellent

Sudarshana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, breakfast was really good and amazing roof top view
Stayed 4 nights in Apr 2024
Response from Galilea Salamanca, Assistant Front Office Manager on Apr 28, 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Galilea Salamanca, Assistant Front Office Manager on Apr 29, 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 6 nights in Apr 2024
Response from Jessica on Apr 28, 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Jessica on Apr 28, 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!

10/10 Excellent

Rebecca, Wentzville

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location if you’re visiting NYC! Easy walk to MSG, Time Square, Empire State Building, Central Park, etc. Hotel was very clean!
Stayed 4 nights in Apr 2024
Response from Galilea Salamanca, Assistant Front Office Manager on Apr 22, 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!

8/10 Good

Lisa, Malden

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Pos: Great location, outstanding staff, very clean, modern bathroom, fast elevators, good security, great blackout shade made the room dark. Neg: extremely small room (I measured it, and it was 130 sq ft, not the advertised 200 sq ft) with poor lighting and a view into neighboring building's windows; tiny, uninviting lobby; noisy, dirty neighborhood (which is not Doubletree's fault!)
Stayed 2 nights in Apr 2024
Response from Galilea Salamanca, Assistant Front Office Manager on Apr 22, 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!

10/10 Excellent

sonia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to everywhere
Stayed 2 nights in Apr 2024
Response from Charles on Apr 22, 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing score.

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Galilea Salamanca, Assistant Front Office Manager on Apr 22, 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!

8/10 Good

Margaret

Beds were comfortable but the room was a little small.
Stayed 3 nights in Apr 2024
Response from Galilea Salamanca, Assistant Front Office Manager on Apr 22, 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Charles on Apr 22, 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing score!

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it
Stayed 1 night in Jan 2024
Response from Jessica on Apr 19, 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!