Exterior

Reviews of Holiday Inn New York City - Wall Street, an IHG Hotel

3 out of 5

Reviews

7.2

Good

Rating 10 - Excellent. 291 out of 1001 reviews" "
Rating 8 - Good. 326 out of 1001 reviews" "
Rating 6 - Okay. 166 out of 1001 reviews" "
Rating 4 - Poor. 114 out of 1001 reviews" "
Rating 2 - Terrible. 104 out of 1001 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

6.4/10

Amenities

7.2/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

6/10 Okay

James, salem

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The location is close to the J Trian which is convenient for us. The price is also tolerable. (Everything in NYC is ridicules priced). The hotel rooms are in bad need of deep cleaning, maintenance and repair and updated room amenities. Bed was decently comfortable.
Stayed 4 nights in May 2024
Response from General Manager on May 22, 2024
Dear James, Thank you for being our guest. We are glad you were pleased with your overall stay and agreed that we are conveniently located. We promise to maintain a clean and fresh environment as part of our commitment to our guests. We understand that we failed to deliver on that promise on this occasion. We will immediately address this issue with our team. Thank you for mentioning the great value we offer to our guests, and we invite you to stay with us again the next time you visit New York.Best Regards,Waheeda AshrafGeneral Manager

8/10 Good

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and reasonable price for NYC. Staff really excellent
Stayed 1 night in May 2024
Response from General Manager on May 21, 2024
Dear John, Thank you for your positive feedback. We are thrilled you enjoyed the convenient location and value offered at Holiday Inn New York City-Wall Street. Our team takes pride in providing excellent service, and we are delighted to read they made your stay memorable. We look forward to welcoming you back soon.Best Regards,Waheeda AshrafGeneral Manager

6/10 Okay

Deanna

Traveled with partner
Liked: Staff & service
Short trip and everything I needed for the day. Hotel is very old and small. Our room wasn’t the best shape. Lights are out in the bathroom. Bag check starts at 11 which is a little late when you arrive on a red eye. Plus side the staff was so sweet/
Stayed 1 night in May 2024
Response from General Manager on May 21, 2024
Dear Deanna, Thank you for your feedback. We're glad our staff made a positive impression during your stay at Holiday Inn New York City-Wall Street. We appreciate your comments and will work on improving the room and amenities. We hope to welcome you back for an even better experience next time.Best Regards,Waheeda AshrafGeneral Manager

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in a safe, walkable area that is very convenient to subway stops. Check-in was easy and staff was always pleasant. The rooms and overall building seem relatively new with nice fixtures and plenty of outlets. Bed was very comfortable and everything felt very clean. My only issue was that they provide only body wash in a bottle and no bar soap, and the shower temp was tricky to adjust. Otherwise would stay here again!
Stayed 1 night in May 2024
Response from General Manager on May 20, 2024
Dear Elizabeth, Thank you for choosing Holiday Inn New York City-Wall Street and for your excellent review. It is nice to read that our central location worked well for you, and our friendly staff made your time with us even better. Our guests love our beds' comfort, so we appreciate you pointing that out to future travelers. However, we apologize for the disappointment with the bathroom facilities. Thank you again; we hope to have you back very soon.Best Regards,Waheeda AshrafGeneral Manager

10/10 Excellent

PING

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, friendly employees
Stayed 1 night in May 2024
Response from General Manager on May 20, 2024
Dear PING, Thank you so much for this excellent review. We are glad that everything went great during your stay and that our friendly staff served you well for a memorable experience. Thank you for recognizing our efforts, as we genuinely love to deliver exceptional hospitality to every guest. We look forward to welcoming you back to Holiday Inn New York City-Wall Street.Best Regards,Waheeda AshrafGeneral Manager

8/10 Good

Mark

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The room was small and not very convenient to work out of, so I spent little time there, except to sleep. But my bed was comfortable and I slept well.
Stayed 1 night in May 2024
Response from General Manager on May 17, 2024
Dear Mark, Thank you for choosing the Holiday Inn New York City-Wall Street for your visit to our city and for sharing your review. We love to read that you rested well in our comfortable accommodations despite the inconveniences you faced regarding your room. Please know our front desk is always available and happy to help make your stay more comfortable. We utilize feedback like yours to improve our guest experience. Thank you once more, and we hope you will make us your home the next time you are in this area.Best Regards,Waheeda AshrafGeneral Manager

10/10 Excellent

Melissa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Could walk to a lot of areas and close to subways! Great place to stay!
Stayed 3 nights in May 2024
Response from General Manager on May 14, 2024
Dear Melissa, Thank you for reviewing your stay at Holiday Inn New York City-Wall Street. Guests love that we are conveniently located in the city, which has everything it has to offer. It was our pleasure serving you, and we look forward to seeing you here in the future!Best Regards, Waheeda Ashraf General Manager

8/10 Good

Zulma

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Will definitely stay there again. Rooms good enough size rooms, smelled ok.
Stayed 2 nights in May 2024
Response from General Manager on May 14, 2024
Dear Zulma, It was a pleasure having you as our guest at Holiday Inn New York City-Wall Street. Thank you for your lovely review and for mentioning our wonderfully convenient location. We are glad that we were able to provide you with an outstanding experience throughout your stay, and we love knowing you plan to return.Best Regards, Waheeda Ashraf General Manager

10/10 Excellent

LaShonda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and area.
Stayed 3 nights in May 2024
Response from General Manager on May 16, 2024
Dear LaShonda, Thank you for confirming how convenient our location is; we couldn't agree more! We appreciate your compliments and will surely share them with our team. We look forward to your next stay at Holiday Inn New York City-Wall Street.Best Regards,Waheeda AshrafGeneral Manager

8/10 Good

Birgitte, Duxbury

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from General Manager on May 13, 2024
Dear Birgitte, Thank you for choosing to stay with us and for taking the time to leave your rating. We are delighted to have exceeded your expectations. We believe our excellent accommodations and convenient location make us a great choice when visiting the city. It was our pleasure accommodating you. We hope you will make Holiday Inn New York City-Wall Street your home away from home whenever your travels bring you to our area.Best Regards,Waheeda AshrafGeneral Manager

10/10 Excellent

Bridget

Liked: Cleanliness
Awesome
Stayed 2 nights in May 2024
Response from Waheeda Ashraf General Manager on May 12, 2024
Dear Bridget, We greatly appreciate your review of Holiday Inn New York City-Wall Street. Thank you for the great rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. We love offering something for every traveler with our exceptional service and amenities. It was our pleasure serving you, and we hope to see you again soon.Best Regards,Waheeda AshrafGeneral Manager

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 4 nights in Apr 2024
Response from General Manager on May 6, 2024
Dear Daniel, It was a pleasure having you as our guest at Holiday Inn New York City-Wall Street. Thank you for your Wonderful review. We appreciate all of your compliments and great feedback on our location. We are delighted you included us in your travel plans and hope you will be back to see us again soon.Best Regards,Waheeda AshrafGeneral Manager

8/10 Good

Yan

Liked: Cleanliness, staff & service, amenities
Room is small. Not all electric outlets work. They provide grab and go breakfast. Great location.
Stayed 3 nights in Apr 2024
Response from General Manager on May 2, 2024
Dear Yan, We are grateful for your valuable review of our hotel. It is a pleasure to hear that our location turned out convenient for you on this trip. It is a pleasure to know that you were happy with our breakfast service. Thank you for your specific feedback regarding the size of your room. We are sorry the electric outlets were not working perfectly, and for any inconvenience this caused you. Please know our front desk is always available and happy to help make your stay more comfortable. We value comments and hope to have the opportunity to welcome you back on a future visit. Thank you again.Best Regards,Waheeda AshrafGeneral Manager

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from General Manager on May 2, 2024
Dear Catherine, Knowing you enjoyed every aspect of your stay at Holiday Inn New York City-Wall Street is why we do what we do! Thank you for taking the time to leave your rating about our hotel. We look forward to seeing you again whenever your travels bring you back to the area.Best Regards,Waheeda AshrafGeneral Manager

6/10 Okay

michele

Traveled with family
Liked: Staff & service
We liked that it was convenient to all areas of nyc. Affordable.
Stayed 3 nights in Apr 2024
Response from Waheeda Ashraf General Manager on May 1, 2024
Dear Michele, Thank you for confirming how fantastic our location is! We couldn't agree more. We appreciate you mentioning that you found us of great value for your visit and hope to see you again soon!Best Regards,Waheeda AshrafGeneral Manager

6/10 Okay

Luca

Liked: Cleanliness
Disliked: Staff & service
Just your average tiny hotel in NYC with insufficient staffing who rushes every step of the way and communicate poorly. But not worse than any other hotel of this low end category. We were told we were ok for late checkout (2pm) but they forgot and disabled the key and then complained that we didn’t double check with them in the morning. But once we pointed out that we don’t read minds and that they need to communicate, they let us stay. Again, average.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 29, 2024
Dear Luca, Thank you for choosing our hotel. We hope you will accept our apologies for the concerns you experienced during late check-out. We regret not providing the attentive service we strive to provide every guest. This issue has been addressed with our staff to ensure it will not be repeated. We truly hope you will give us another chance to prove that we are committed to providing outstanding hospitality to our guests. Thank you for taking the time to leave this valuable feedback and for choosing us for your visit to New York. Best Regards,Waheeda AshrafGeneral Manager

4/10 Poor

Youssef

Stayed 2 nights in Apr 2024
Response from General Manager on May 19, 2024
Dear Youssef, Thank you for taking the time to share your rating. We are sorry if we missed out on any essential opportunities to make your stay the seamless, memorable one you deserve. Please accept our sincere apologies for any issues you experienced. We hope you will consider giving us another chance to show you our devotion to delivering excellent hospitality for every guest.Best Regards,Waheeda AshrafGeneral Manager

4/10 Poor

Caolan

Traveled with partner
Liked: Cleanliness, staff & service
After 2 weeks I still haven’t received my deposit back after leaving no mess in the room
Stayed 5 nights in Apr 2024
Response from Justine Pieretti - Front Office Manager on Apr 27, 2024
Dear Caolan, The Deposit taken at check in will not show back to your bank account as a credit amount, as it was not a charge, just an Authorization Hold on your day of check in April 10th 2024. We release any unused amount of the original hold at checkout, your bank however can take multiple business days to release the original hold, depending on Bank Rules and the type of Card used. See below:US Credit Card - Banks take 3-10 bank business days to release - this will be April 29th 2024. US Debit Card - Banks take 3-15 bank business days to release - this will be May 7th 2024International Credit/Debit Card - Banks take 7-21 bank business days to release - this will be May 15th 2024.If the Original Hold taken on April 10th 2024 is no longer showing on your bank statement, than you deposit has been released.

4/10 Poor

Jiawen

Stayed 4 nights in Apr 2024
Response from Waheeda Ashraf General Manager on May 10, 2024
Dear Jiawen, Our primary goal is to ensure you have an exceptional stay; therefore, we deeply regret that our team did not meet your expectations on this occasion. Please know we take your feedback seriously and will use it to improve our guest experience. We hope to have the opportunity to show you our commitment to outstanding hospitality whenever you return to the area. Thank you again for your feedback.Best Regards,Waheeda AshrafGeneral Manager

8/10 Good

marek

Stayed 1 night in Apr 2024
Response from General Manager on May 4, 2024
Dear Marek, Your generous rating made our day! We are dedicated to providing every guest with a great experience at Holiday Inn New York City-Wall Street, and seeing how much you loved your stay is the best thing we could hope for! Your feedback means a lot to us. We look forward to hosting you again soon for another great experience. Have a wonderful day!Best Regards,Waheeda AshrafGeneral Manager

10/10 Excellent

Burnley F Miller

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely satisfied with this hotel
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 9, 2024
Dear Burnley F Miller, It was a pleasure to read your fantastic review of the Holiday Inn New York City-Wall Street. We strive to provide our guests with outstanding hospitality, and your compliments serve as an encouragement to all of us. Thank you for the recommendation, and we hope to be your hotel of choice every time you visit New York City.Best Regards,Waheeda AshrafGeneral Manager

10/10 Excellent

Kimberly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a really nice, affordable room in a great location.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 8, 2024
Dear Kimberly, Thank you for taking the time to post such kind remarks about Holiday Inn New York City-Wall Street. It is a pleasure to read that you enjoyed your stay with us. We pride ourselves on providing comfortable accommodations in a convenient location at an affordable rate, and we're delighted that we met your expectations. Thank you for choosing to stay with us, and we hope to welcome you back again soon for another seamless experience!Best Regards, Waheeda Ashraf General Manager

6/10 Okay

Brianna

Liked: Staff & service
1 bed was small but had all the basics
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 3, 2024
Dear Brianna, We are glad you found the room adequately equipped with all the essentials. Your comfort is our priority, and we aim to provide a cozy environment for our guests. Should you visit again, please feel free to inquire about room options that may better suit your preferences. We appreciate your feedback and hope to welcome you back for another pleasant stay.Best Regards, Waheeda Ashraf General Manager

8/10 Good

Liam

Traveled with partner
Liked: Cleanliness, staff & service
Lobby is small and old, but rooms are clean and modern enough. Big comfy beds. Downsides were rooms close and could hear so much from other rooms above and to the side, but also from the street. The other thing was I was told breakfast was included but they didn't have that facility
Stayed 5 nights in Mar 2024
Response from General Manager on Apr 3, 2024
Dear Liam, Thank you for sharing your experience at Holiday Inn New York City-Wall Street. We are delighted you found our rooms clean and modern and enjoyed our comfortable beds. We appreciate your feedback regarding noise levels and breakfast. Rest assured, we are constantly working to improve our facilities and services. Your feedback is valuable, and we hope to welcome you back for an even more enjoyable stay in the future.Best Regards, Waheeda Ashraf General Manager

8/10 Good

Becky, McPherson

Traveled with family
Liked: Cleanliness, staff & service, amenities
Although an older property, the staff was nice and provided us with all we needed.
Stayed 4 nights in Mar 2024
Response from General Manager on Apr 2, 2024
Dear Becky, We are delighted to hear that you enjoyed your stay at Holiday Inn New York City-Wall Street. Providing exceptional service and meeting our guests' needs are our top priorities, and we're glad to know that our staff could make your experience a positive one. Your feedback is appreciated, and we hope to welcome you back for another pleasant stay in the future. Thank you for choosing to stay with us!Best Regards, Waheeda Ashraf General Manager

8/10 Good

Ricardo

Traveled with family
Liked: Amenities
Great
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 2, 2024
Dear Ricardo, Thank you for choosing Holiday Inn New York City-Wall Street. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a great stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Best Regards, Waheeda Ashraf General Manager

10/10 Excellent

Daisy

Liked: Cleanliness, staff & service, property conditions & facilities
It was good
Stayed 3 nights in Mar 2024
Response from Justine Pieretti - Front Office Manager on Mar 29, 2024
Dear Daisy, Thank you for your outstanding rating and review regarding your recent stay at the Holiday Inn New York City-Wall Street. We are delighted to hear you had a positive experience during your stay with us! We look forward to welcoming you back soon.

8/10 Good

Donald

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel staff was nice and the location was great. Rooms are really small - no refrigerator or microwave. If you’re going to spend most of your time in the city and not in your room, this is a fine hotel to stay at. Rooms are a tad small but worked for us.
Stayed 2 nights in Mar 2024
Response from Justine Pieretti - Front Office Manager on Mar 24, 2024
Thank you for choosing to stay with us and for taking the time to share your review. We are glad you enjoyed our convenient location and were pleased with our Hotel Staff. Our team always appreciates knowing where we can redirect our focus to strengthen our hospitality efforts, so we are grateful for each of your comments. We enjoyed having you as our guest and hope for the opportunity to host your future New York visits.

4/10 Poor

Madison

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Horribly unclean.
Response from Justine Pieretti - Front Office Manager on Mar 23, 2024
Dear MadisonWe appreciate you taking the time to share your experience. We're disappointed to learn about the issues you encountered with your room. Your feedback is important, and we apologize for any inconvenience caused by the room's condition. Rest assured, we will address these concerns internally to ensure a more comfortable stay for our future guests. We hope to have the opportunity to welcome you back for an improved experience.

6/10 Okay

Annette

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Bathroom dirty , sink clogged , dirty sheets for the price was not worth it for the money they charged me .
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 17, 2024
Dear Annette, We sincerely apologize for the experience you encountered during your stay. Your feedback regarding the cleanliness of the bathroom clogged sink, and bedding is deeply concerning. We take such matters seriously and will promptly address them with our housekeeping and maintenance teams. We understand the importance of providing our guests a comfortable and clean environment, and we regret falling short of your expectations. Your comments are invaluable in helping us improve our services. We hope you will consider giving us another opportunity to provide you with the exceptional service and comfort you deserve on your next visit. We look forward to welcoming you back soon.Best Regards, Waheeda Ashraf General Manager

10/10 Excellent

Ditlind

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from General Manager on Mar 15, 2024
Dear Ditlind, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Holiday Inn New York City-Wall Street; we hope to see you again soon. Best Regards, Waheeda Ashraf General Manager

10/10 Excellent

Ben

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 11, 2024
Dear Ben, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Holiday Inn New York City-Wall Street. We look forward to your return and wish you all the best with your future travels.Best Regards, Waheeda Ashraf General Manager

8/10 Good

Anjeanett

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great trip. Our room was small, but clean and well appointed. The location was great. Walkable, and close to transit options. Lots of food nearby. The only blip was that on our second day, we came back to keys that didn’t work. I was told we didn’t have a room assigned to us. Something happened in the computer. I had a short moment of panic because all of our belongings were in the room. The desk staff did fix it.
Stayed 3 nights in Feb 2024
Response from General Manager on Feb 27, 2024
Dear Anjeanett, We are delighted you had a great trip at Holiday Inn New York City-Wall Street. It is lovely to read you found the room clean and well-appointed and enjoyed the convenient location, which is close to everything. We noticed your feedback regarding room keys but are glad our staff swiftly resolved the issue. Your comfort and satisfaction are our top priorities, and we look forward to welcoming you back soon.Best Regards, Waheeda Ashraf General Manager

10/10 Excellent

Felicia

Business traveler, Traveled with partner
Liked: Property conditions & facilities
The best hotel I ever been to
Stayed 1 night in Feb 2024
Response from General Manager on Feb 26, 2024
Dear Felicia, We are delighted you had a great experience throughout our hotel. We love what we do, but it is always nice to be recognized for a job well done! We will share your compliments with our staff, and we hope to have the honor of hosting you again here at Holiday Inn New York City-Wall Street.Best Regards, Waheeda Ashraf General Manager

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday Inn
It was great! Great location and comfortable room! Friendly service and easy check-in and checkout.
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 19, 2024
Dear John, We are delighted you chose to stay with us at Holiday Inn New York City-Wall Street. We are happy to read you enjoyed everything about your time with us and appreciate your wonderful comments about our great location and comfortable rooms. We are delighted you had a positive experience with our check-in and checkout service. Our staff works hard to exceed our guests' expectations and ensure everyone has a relaxing experience in comfortable, clean accommodations. Reviews like yours make it all worthwhile! Thank you for being our guest, and we look forward to your return the next time you are in the area. Best Regards, Waheeda Ashraf General Manager

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing, they upgraded me to a king suite! The location was great, so much stuff around, and everything is at a walkable distance.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 14, 2024
Dear Francisco, Thank you for posting such kind comments about our staff. We make every effort to provide service that is above and beyond your expectations, so we are pleased to see that you loved everything about your stay. Being so close to local attractions is one of the many benefits of staying with us. Thank you for being our guest, and we look forward to your next visit to Holiday Inn New York City-Wall Street.Best Regards, Waheeda Ashraf General Manager

6/10 Okay

Giovanni

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Closed to subway stations and with many places where to eat. Area surrounding the property was a little noisy at times and a little bit dirty. Rooms were very little, and AC/ heater was very noisy. The staff personnel was friendly and courteous. Overall,and considering price, it was a nice experience.
Stayed 3 nights in Jan 2024
Response from General Manager on Feb 11, 2024
Dear Giovanni, Thank you for sharing about your experience at our hotel. We are so glad you liked our friendly staff and location, which is close to subway stations and many restaurants. It is nice to learn how much you enjoyed the many aspects of your visit and that you found our hotel to be of great value. However, we want to apologize for the issues you encountered with the air unit. We will address this appropriately, and we want to thank you for your patience. It was a pleasure hosting your visit, and we hope you will be our guest whenever you return to the area.Best Regards, Waheeda Ashraf General Manager

10/10 Excellent

Saskia, Sun Valley

Stayed 2 nights in Feb 2024
Response from General Manager on Mar 20, 2024
Dear Saskia, We appreciate you leaving your generous rating regarding your recent visit to Holiday Inn New York City-Wall Street. Your feedback is essential to us. It is a pleasure to know you enjoyed all we offer. We appreciate your patronage and hope that we will host you again in the future. Best Regards, Waheeda Ashraf General Manager

10/10 Excellent

melissa, Brooklyn

Liked: Cleanliness, staff & service, property conditions & facilities
After a long day i had last night, i had a power outage in my apartment, i had to find a hotel last minute to sleep and charge my phone. Luckily i found the holiday inn over on nassau street and for a great price being that it was in the city and next to subway.. The room was a decent size and clean. The staff was friendly. I had no complaints.
Stayed 1 night in Feb 2024
Response from Justine Pieretti - Front Office Manager on Feb 4, 2024
Dear Melissa, Thank you for taking the time to share your positive experience at our hotel. We're delighted you enjoyed our convenient location and received excellent service from our staff. Your feedback is valuable, and we look forward to welcoming you back for another wonderful stay at Holiday Inn New York City-Wall Street. Best Regards,

8/10 Good

Matthew, Somerville

Liked: Cleanliness, staff & service, property conditions & facilities
Surprisingly 'cozy' for a 20 story hotel. The building has a strange footprint so only five rooms per floor in the tower. Great location for grabbing subways to Brooklyn and rest of Manhattan, Fulton St Station is 2 blocks North. They don't feed you, but lots of restaurants around, though most close relatively early. Staff very nice. Room was nice, modern and clean. Cable SUCKED, don't stay here to watch tv. Will happily stay here again, neat part of the city to use as a home base.
Stayed 3 nights in Jan 2024
Response from General Manager on Jan 28, 2024
Dear Matthew, Please accept our gratitude for taking the time to review your stay at Holiday Inn New York City-Wall Street. We love receiving comments like yours, as our goal is to ensure a memorable experience for every guest. We are so glad that you enjoyed our service, but we are sorry to read that the television was not working properly as you would have liked in your room. We have shared your comments regarding the problem in television with our maintenance team to ensure an enjoyable stay for our future guests. It was a true pleasure to have you as our guest, and we hope to see you again soon.Best Regards,Waheeda AshrafGeneral Manager

6/10 Okay

Jannete

Business traveler, Traveled with partner
Liked: Staff & service, property conditions & facilities
I like the location. very central. Staff was very nice. My room had an unpleasnt smell. Im glad I had my essential ois with me. So problem solved.
Stayed 3 nights in Jan 2024
Response from General Manager on Jan 25, 2024
Dear Jannete, Thank you for mentioning how much you enjoyed our central location, and we certainly appreciate your compliments on our staff. However, it was certainly disappointing to read about the issues that you experienced. Your concerns have been shared with our team, and we will address them appropriately. It was a pleasure hosting your visit, and we hope to accommodate you again soon.Best Regards, Waheeda Ashraf General Manager

10/10 Excellent

Ericka

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stayed from beginning to end, within 5 min walking distance from the metro and 8 min distance walking to the 9/11 museum, room small but with everything you need for a quick trip, housekeeping was amazing. Clean sheets and towels every day I will definitely recommend staying here. We arrived at 5am and they accommodate us without any problem and even let us do late check out. Can’t wait to visit New York again. Thank you for making our stay a good one.
Stayed 3 nights in Jan 2024
Response from General Manager on Jan 25, 2024
Dear Ericka, Thank you for the wonderful review. We are so glad our location worked well for you and that you appreciated being so close to the metro and 9/11 museum. Your kind words about our associates, their commitment to excellence, and the cleanliness of our rooms are greatly appreciated. We will share your feedback with our entire team, which will undoubtedly boost their morale. We strive to provide exceptional service, and your recognition of our efforts is very motivating. Thank you for choosing to stay with us at Holiday Inn New York City-Wall Street, and we look forward to welcoming you back soon.Best Regards, Waheeda Ashraf General Manager

10/10 Excellent

Teofilo

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Justine P. on Jan 21, 2024
Please accept our gratitude for reviewing your stay at Holiday Inn New York City-Wall Street. We are happy you enjoyed your experience. We appreciate your great feedback and hope to have you as our guest again.

10/10 Excellent

Lourdes

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always rerurn to them it's so convenient.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 15, 2024
Dear Lourdes, It is a pleasure to read your fantastic review of the Holiday Inn New York City-Wall Street. We strive to provide our guests with outstanding hospitality, and your compliments serve as an encouragement to all of us. Thank you for the recommendation, and we hope to be your hotel of choice whenever you visit New York City.Best Regards,Waheeda AshrafGeneral Manager

6/10 Okay

micayla

Stayed 3 nights in Dec 2023
Response from General Manager on Feb 2, 2024
Dear micayla, Thank you for rating your stay. We hope your overall visit was pleasant. However, we regret if there were any issues that kept it from being perfect. We appreciate you choosing our hotel, and we hope you will return for the exceptional experience we are known for providing.Best Regards, Waheeda Ashraf General Manager

10/10 Excellent

Luke

Stayed 3 nights in Jan 2024
Response from Waheeda Ashraf General Manager on Jan 12, 2024
Dear Luke, We are delighted you enjoyed your stay at Holiday Inn New York City-Wall Street. We strive to provide each guest with an exceptional visit; therefore, knowing we exceeded your expectations is lovely. We hope you will return whenever you travel to New York City.Best Regards,Waheeda AshrafGeneral Manager

8/10 Good

Zachary

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jan 2024
Response from General Manager on Jan 10, 2024
Dear Zachary, We are thrilled you had an excellent stay at Holiday Inn New York City-Wall Street, and we appreciate the fantastic rating. It was our pleasure to accommodate you, and we look forward to your next visit with us.Best Regards,Waheeda AshrafGeneral Manager

8/10 Good

Joseph

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from General Manager on Jan 10, 2024
Dear Joseph, Thank you for the beautiful review. We are thrilled we met your expectations for a fantastic stay at Holiday Inn New York City-Wall Street. We hope to have the pleasure of doing so again on your next visit to New York City.Best Regards,Waheeda AshrafGeneral Manager

10/10 Excellent

Geoffrey Godson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from General Manager on Jan 31, 2024
Dear Geoffrey Godson, Thank you for the excellent rating! We always work hard to provide a high-quality experience for all our guests, so it's terrific to hear that you had such an enjoyable stay at Holiday Inn New York City-Wall Street. We'd love to host you again someday for yet another unforgettable visit.Best Regards, Waheeda Ashraf General Manager

8/10 Good

Raymond

Traveled with family
Liked: Cleanliness, staff & service
Stayed 12 nights in Dec 2023
Response from General Manager on Jan 10, 2024
Dear Raymond, On behalf of our Holiday Inn New York City-Wall Street team, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations and outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you and hope to continue being your hotel of choice whenever you return to New York City.Best Regards,Waheeda AshrafGeneral Manager