Ratings based on 1,691 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted May 9, 2024
Althought the bathroom appeared clean there was an odor that was present in the bathroom from arrival to departure. I think the tools used to clean the room may have been the cause for the odor. It was not pleasant but since we were only there three days and there was a teachers convention we tolerated it.
Comment from Hotel Management
May 10, 2024 by Vicky, Hotel Management
We sincerely apologize for any inconveniences you experienced during your stay with us and are saddened that we did not meet your expectations. We will certainly share your feedback with our teams as we work hard to better serve our guests. We hope during your stay we were given the opportunity to make it right. Thank you for choosing the New York Hilton Midtown.
by A verified traveler
Posted May 8, 2024
Rude restaurant staff, automatic tip put on card for dinner and the charge per day.
Loud noise late at night
Comment from Hotel Management
May 8, 2024 by Vicky, Hotel Management
We sincerely apologize for any inconveniences you experienced during your stay with us and are saddened that we did not meet your expectations. We will certainly share your feedback with our teams as we work hard to better serve our guests. We hope during your stay we were given the opportunity to make it right. Thank you for choosing the New York Hilton Midtown.
by A verified traveler
Posted May 8, 2024
BED BUGS. We found BED BUGS (which were identified and confirmed by a hotel security staff member) in our hotel room at the Hilton Midtown. Please please please reconsider booking with this hotel. What a nightmare!!! I have tried getting in contact with the manager of the hotel on several occasions regarding our horrific stay, but no response from him (William Z.). Please DO NOT stay here, you will regret it.
Comment from Hotel Management
May 8, 2024 by General Manager, Hotel Management
Dear Lacey,Thank you for your review. We regret to learn of your experience and hope you accept our apologies for any disappointment regarding how your concerns were handled. What you have shared does not reflect our high standards, and we'll be sure to share your comments with the respective teams so this can be looked into. Although we undergo regular pest control procedures, we will conduct a complete evaluation to ensure that everything is as it should be. We'd be very grateful for the opportunity to change your perceptions on a future stay. In the meantime, please reach out to us again so we can do our best to be of the utmost assistance.Sincerely,New York Hilton Midtown Team
by A verified traveler
Posted May 6, 2024
Comment from Hotel Management
May 8, 2024 by Vicky, Hotel Management
We are delighted to hear we met your expectations! We will certainly share your feedback with our teams. Thank you for your choosing the New York Hilton Midtown!!!
by A verified traveler
Posted May 6, 2024
Did not clean our room and provide no was cloth in the room
Comment from Hotel Management
May 6, 2024 by Vicky, Hotel Management
Dear Hafsa, We deeply apologize for the inconvenience you experienced. We are saddened that we did not quite meet your expectations. We will certainly share your feedback with our teams as we strive to better serve our guests. Please accept our sincerest apologies and thank you for choosing the New York Hilton Midtown.
by A verified traveler
Posted May 6, 2024
I think that I’m not used to the rudeness of people of New York.
Comment from Hotel Management
May 6, 2024 by Vicky, Hotel Management
Dear Ayr Haru, We deeply apologize for any inconvenience you experienced. We are saddened that we did not quite meet your expectations. We will certainly share your feedback with our teams as we strive to better serve our guests. Please accept our sincerest apologies and thank you for choosing the New York Hilton Midtown.
by A verified traveler
Posted May 6, 2024
The hotel itself was good and the room was comfortable and clean. However, checking in was an absolute NIGHTMARE! After an endless line and a 40-minute wait, we were finally able to check in. In fact, the long lines to check in died down after 11 p.m. Also, the reception staff could have been a lot nicer. One of our keys wasn't working, but neither the concierge nor the front desk could issue my husband a replacement key because the reservation was not under his name. They told him to wait outside the room for a security person who would help him get inside the room. Well, that security person never arrived, and he had to wait for me to return to the hotel 40 minutes later so that he could use my key to enter the room. I don't understand how one can pay a ridiculous amount of money to stay at a hotel like this and receive no guest service whatsoever. So, if you find a comparable hotel in the area, check the reviews to see if the guest service is better and stay there instead. The summary: good hotel; horrific guest service.
Comment from Hotel Management
May 6, 2024 by Vicky, Hotel Management
Dear Dunia, We deeply apologize for any inconvenience you experienced. We are saddened that we did not quite meet your expectations. Unfortunately, there are security measures we must abide by for the safety of our guests. We will certainly share your feedback with our teams as we strive to better serve our guests. Please accept our sincerest apologies and thank you for choosing the New York Hilton Midtown.
by A verified traveler
Posted May 5, 2024
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Comment from Hotel Management
May 6, 2024 by Vicky, Hotel Management
Dear Hafsa, We deeply apologize for any inconvenience you experienced. We are saddened that we did not quite meet your expectations. We will certainly share your feedback with our teams as we strive to better serve our guests. Please accept our sincerest apologies and thank you for choosing the New York Hilton Midtown.
by A verified traveler
Posted May 5, 2024
Comment from Hotel Management
May 6, 2024 by Vicky, Hotel Management
We are delighted to hear we met your expectations! We will certainly share your feedback with our teams. Thank you for your choosing the New York Hilton Midtown!!!
by A verified traveler
Posted May 3, 2024
This is an excellent place to stay close to everything
Comment from Hotel Management
May 4, 2024 by Vicky, Hotel Management
Dear Larry, We are delighted to hear we met your expectations! We will certainly share your feedback with our teams. Thank you for your choosing the New York Hilton Midtown!!!
