Standard Double Room | Pillowtop beds, desk, laptop workspace, iron/ironing board
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Reviews of The Staten Island Inn

2.5 out of 5
The Staten Island Inn
310 Wild Ave, Staten Island, NY

Reviews

7.0

Good

Rating 10 - Excellent. 267 out of 1000 reviews" "
Rating 8 - Good. 310 out of 1000 reviews" "
Rating 6 - Okay. 203 out of 1000 reviews" "
Rating 4 - Poor. 114 out of 1000 reviews" "
Rating 2 - Terrible. 106 out of 1000 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

7.2/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Latia

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mother-Daughter NYC Trip
I actually was able to stay in an upgraded partner hotel next door, due to the Inn being used to help refugees at my time of arrival. The room, the service, and the check-in process were all amazing. The breakfast was amazing as well. The staff was remarkable. The front desk staff, whether they worked the day or night shift, was very helpful. I went into the city and came back to find my AC leaking and had some issues with the toilet, due to the weather being so cold outside. No matter what time of day or night, the maintenance people came quickly and worked efficiently to solve the problem. This made our trip wonderful. Just to know that we had a comfortable environment to come back to and rest after a long day of enjoying the city, felt great. I would definitely stay here again.
Stayed 4 nights in Oct 2022

2/10 Terrible

Katelyn

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon getting to the hotel, the evening before I was running the NYC marathon- I came to find out the hotel is now a homeless shelter. Not only was that shocking to me- given the marathon almost all hotels were already booked. It was extremely frustrating. This hotel needs to be taken down so others can no longer book.

2/10 Terrible

Rudolph

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I showed up for my reservation on Oct 15 and was not able to get into the property after finally getting through to the hotel from my car, I was told that all reservations have been cancelled because the hotel replaced there bookings with asylum seekers that were brought to New York City I was asked who reservation was made through and after saying Expedia I was told that Expedia sent out emails I’ve looked through every email and never received anything!! As a matter of fact I’ve received this email asking how I enjoy my stay and also emails from the hotel asking the same I made this booking in August because I was attending a wedding and coming from 2 1/2 hrs away so basically we were left stranded with nowhere to prepare for the wedding and nowhere to spend the night Thanks very good job of ruining the event!!
Stayed 1 night in Oct 2022

2/10 Terrible

Meghan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022

10/10 Excellent

Greg

Stayed 3 nights in Sep 2022

10/10 Excellent

Peter

Stayed 1 night in Sep 2022
Response from Felicia Guest Service Supervisor on Oct 6, 2022
Thank you for your feedback. We're so glad you enjoyed your stay with us and hope to see you again. Have a great day and always stay safe.

8/10 Good

Nur-E

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022
Response from FELICIA GUEST SERVICE SUPERVISOR on Sep 27, 2022
Thank you for your feedback. We're glad you enjoyed your stay with us and hope to see you again. Have a great day and always stay safe!

10/10 Excellent

Denys

Stayed 1 night in Sep 2022
Response from FELICIA GUEST SERVICE SUPERVISOR on Sep 26, 2022
THANK YOU FOR YOUR FEEDBACK. ALL FEEDBACKS ARE IMPORTANT TO US. WE'RE GLAD YOU ENJOYED YOUR STAY WITH US AND HOPE TO SEE YOU AGAIN. HAVE A GREAT DAY AND ALWAYS STAY SAFE

8/10 Good

Derrick

Stayed 1 night in Sep 2022
Response from FELICIA GUEST SERVICE SUPERVISOR on Sep 26, 2022
THANK YOU FOR YOUR FEEDBACK. ALL FEEDBACKS ARE IMPORTANT TO US. WE'RE GLAD YOU ENJOYED YOUR STAY WITH US AND HOPE TO SEE YOU AGAIN. HAVE A GREAT DAY AND ALWAYS STAY SAFE

8/10 Good

Lori

Traveled with family
Liked: Cleanliness, staff & service
The location was perfect for us. We would have liked to have a microwave in the room since there is no breakfast.
Stayed 2 nights in Sep 2022
Response from Felicia Guest Service Supervisor on Sep 19, 2022
Thank you for your feedback. All feedbacks are important to us to better serve our guests. We're glad you enjoyed your stay with us. We hope to see you again. Have a great day and always stay safe!

6/10 Okay

Verified traveler

Stayed 2 nights in Sep 2022
Response from Felicia Guest Service Supervisor on Sep 20, 2022
Thank you for your feedback. We're sorry you didn't enjoy your stay with us and hope you can give us another chance. Have a great day and always stay safe!

4/10 Poor

Clifton

Very small room. Mini fridge looked beat up. Microwave not available and no coffee maker in room. Why put coffee making items in the room without a coffee maker. Maid that was supposed to clean our room finished her shift luckily another maid cleaned our after we paid her.
Stayed 2 nights in Sep 2022
Response from Felicia Guest Service Supervisor on Sep 19, 2022
Good Morning,Thank you for your feedback. We're so sorry you didn't enjoy your stay with us. We hope you can give us another chance to show you that we're under new management and everything will change for the best. We hope to see you again and have a great day

8/10 Good

evan

Stayed 1 night in Sep 2022
Response from Felicia Guest Service Supervisor on Sep 19, 2022
Thank you for your feedback. All feedbacks are important to us to better serve our guests. We're glad you enjoyed your stay with us. We hope to see you again. Have a great day and always stay safe!

8/10 Good

Matthew

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The beds were very comfortable and they sheets were changed every couple of days.
Stayed 6 nights in Sep 2022
Response from Felicia Guest Service Supervisor on Sep 14, 2022
Thank you for your feedback. We're glad you enjoyed your stay with us. Have a great day and always stay safe.

10/10 Excellent

Mark

Stayed 2 nights in Sep 2022
Response from Felicia Guest Service Supervisor on Sep 13, 2022
Thank you for your feedbacks. All feedbacks are important to us to better serve our guests. We're so glad you enjoyed your stay with us. We hope you have a great day and always stay safe!

4/10 Poor

Michael

Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Sep 2022

2/10 Terrible

YOICHI

Stayed 1 night in Sep 2022

4/10 Poor

Vladimir

Disliked: Cleanliness
Bed
Stayed 1 night in Sep 2022
Response from Felicia Guest Service Supervisor on Sep 12, 2022
Thank you for your feedback. All feedbacks are important to us. We're so sorry you didn't have a pleasant time at the hotel. We hope you have a great day and always stay safe.

8/10 Good

Lori

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The online add said there were microwaves and laundry. After checking in we found out that was not accurate.
Stayed 1 night in Sep 2022
Response from Felicia Guest Service Supervisor on Sep 12, 2022
Thank you for your feedback. All feedbacks are important to us to better serve our guest. We're glad you enjoyed your stay. However, we do not have anything advertised about laundry. We never have a laundry area and we do have microwaves under requests. We hope you have a great day and always stay safe.

10/10 Excellent

Betty, Piscataway

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Sep 2022
Response from Felicia Guest Service Supervisor on Sep 13, 2022
Thank you for your feedbacks. All feedbacks are important to us to better serve our guests. We're so glad you enjoyed your stay and hope to see you again. Have a great day and always stay safe.

6/10 Okay

shatae

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Nothing ever works at the hotel the TV was broken the heated and worked correctly there was someone else's hair in my bed which implies that they never changed my sheet the bathtub was dirty I had to go out and buy some Clorox spray and clean the tub before I was able to take a shower the floor had some liquid spilled on it that had dried up
Stayed 4 nights in Sep 2022
Response from Felicia Guest Service Supervisor on Sep 7, 2022
Thank you for your feedback. Sorry you didn't enjoy your stay. We wish you would come to front desk and let us know of this situation so we can accommodate you. We're here to help and serve our guests and when there is a problem, we make it our goal to fix any issue but if we do not know any of this then we cannot help. Have a good day and stay safe always

10/10 Excellent

Tim

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent front desk staff
Stayed 1 night in Sep 2022
Response from Felicia Guest Service Supervisor on Sep 7, 2022
Thank you for your feedback. We're so glad to hear you enjoyed your stay. We hope to see you again. Have a great day and always stay safe!

2/10 Terrible

Syed

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 2 nights in Sep 2022
Response from Felicia Guest Service Supervisor on Sep 6, 2022
Thank you for your feedback. Sorry you didn't enjoy your stay with us. We hope you can give us another chance and come visit us again. We hope you have a great day and always stay safe!

4/10 Poor

Eric

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was smaller then expected, the bed was uncomfortable and pillows were sad. On top of that the toilet didn’t flush properly and I was told service would come but no one did.
Stayed 1 night in Sep 2022
Response from Felicia Guest Service Supervisor on Sep 6, 2022
Thank you for your feedback. We're so sorry you didn't enjoy your stay with us. We would like for you to give us another chance and come visit us again. However, have a great day and always stay safe!

4/10 Poor

Paula

Disliked: Staff & service, amenities, property conditions & facilities
Very small room
Stayed 1 night in Sep 2022
Response from Felicia Guest Service Supervisor on Sep 2, 2022
THANK YOU FOR YOUR FEEDBACK. ALL FEEDBACKS ARE IMPORTANT TO US TO HELP US BETTER SERVE OUR GUESTS IN AREAS THAT NEED IT MOST. WE'RE SORRY THE ROOMS WERE TOO SMALL FOR YOU. HAVE A GREAT DAY AND ALWAYS STAY SAFE.

10/10 Excellent

Eva

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant and professional staff. Clean and comfortable room accommodation.
Stayed 1 night in Aug 2022
Response from Felicia Guest Service Supervisor on Sep 2, 2022
Thank you for your feedback. We're glad you enjoyed your stay with us. We hope you have a great day and always stay safe!

8/10 Good

Tiffany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Properly was clean and room was clean. The telephone to call local/long distance was NOT working at all and the television some of the channels were blurred vision and other channels were better. Need to handle that.
Stayed 2 nights in Aug 2022
Response from Felicia Guest Service Supervisor on Aug 29, 2022
Thank you for your feedback. We appreciate all feedbacks to help us better serve our guest in areas needed most. We're so glad you enjoyed your stay with us. Have a great day and always stay safe.

2/10 Terrible

Kyle

Stayed 1 night in Aug 2022
Response from Felicia Guest Service Supervisor on Aug 29, 2022
Thank you for your feedback. We appreciate all feedbacks to help us better serve our guest in areas needed most. We're so glad you enjoyed your stay with us. Have a great day and always stay safe

10/10 Excellent

Deborah

Stayed 1 night in Aug 2022
Response from Felicia Guest Service Supervisor on Aug 29, 2022
Thank you for your feedback. We appreciate all feedbacks to help us better serve our guest in areas needed most. We're so glad you enjoyed your stay with us. Have a great day and always stay safe

10/10 Excellent

Howard

Stayed 4 nights in Aug 2022
Response from Felicia Guest Service Supervisor on Aug 29, 2022
Thank you for your feedback. We appreciate all feedbacks to help us better serve our guest in areas needed most. We're so glad you enjoyed your stay with us. Have a great day and always stay safe

8/10 Good

Mark

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The air dryer was broken. The toilet flushed but then would keep running, and one reading light was not working.
Stayed 4 nights in Aug 2022
Response from Felicia Guest Service Supervisor on Aug 25, 2022
Thank You for your feedback. All feedbacks are important to us to better serve our guests in areas that need it most. We're glad you enjoyed your stay with us and hope to see you again. Have a great day and always stay safe!

8/10 Good

laura, STATEN ISLAND

Traveled with partner
Liked: Staff & service, property conditions & facilities
room clean and tidy, staff friendly.
Stayed 1 night in Jul 2022
Response from Felicia Guest Service Supervisor on Aug 25, 2022
Thank You for your feedback. All feedbacks are important to us to better serve our guests in areas that need it most. We're glad you enjoyed your stay with us and hope to see you again. Have a great day and always stay safe!

10/10 Excellent

Igor, Staten Island

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy, conviniemt, staff
Stayed 1 night in Aug 2022
Response from Felicia Guest Service Supervisor on Aug 25, 2022
Thank You for your feedback. All feedbacks are important to us to better serve our guests in areas that need it most. We're glad you enjoyed your stay with us and hope to see you again. Have a great day and always stay safe!

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
A bit dirty, but no insects or animals. Decent for a quick overnight stay. Workers are caring, but the place needs a thorough cleaning (carpets, linens, vents).
Stayed 2 nights in Aug 2022
Response from Felicia Guest Service Supervisor on Aug 23, 2022
Thank you for your feedback. All feedbacks are important to us to better serve our guests in areas that need it most. We're glad you enjoyed your stay with us and hope to see you again. Have a great day and always stay safe!

6/10 Okay

Sandesh

Traveled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Was ok. Nothing special.
Overall the hotel was fine. Nothing to brag about. Seems a little run down and on the verge of being out of business by the looks of it. Said free breakfast included, but it was not. Room and bathroom was ok. Def not worth nearly $200/night. Overall it was satisfactory. Probably wouldn't stay here again for the price...would probably go next door for $10 more.
Stayed 1 night in Aug 2022
Response from Felicia Guest Service Supervisor on Aug 23, 2022
Thank you for your feedback. We're so sorry you didn't enjoy your stay with us. However, we do not serve breakfast as we tell our guests and signs are all over the hotel to let guests know since the change of our hotel, we have stopped serving breakfast. We hope you have a great day!

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Felicia Guest Service Supervisor on Aug 23, 2022
Thank you for your feedback. All feedbacks are important to us to better serve our guests in areas that need it most. We're glad you enjoyed your stay with us and hope to see you again. Have a great day and always stay safe!

10/10 Excellent

Sergio

Stayed 1 night in Aug 2022
Response from Felicia Guest Service Supervisor on Aug 22, 2022
Thank you for your feedbacks. We're so glad you enjoyed your stay with us. We hope to see you again. Have a great day and always stay safe.

8/10 Good

Desiree

Liked: Cleanliness, staff & service, amenities
The location was good but had some difficulty with parking. Most of the available spots were located behind the property, as a woman traveling alone I wasn’t comfortable with that. The bedside table lamp in my room wasn’t working, other than that my stay was fine.
Stayed 2 nights in Aug 2022
Response from Felicia Guest Service Supervisor on Aug 15, 2022
Thank you for your feedback. We're so glad you enjoyed your stay, however we're sorry no one has informed you that we share the huge parking space with two other hotels on property. Behind the hotel is the safest spot to park your vehicle because we have cameras that we watch all the time. We hope to see you again, have a great day and always stay safe!

8/10 Good

Clifford

Stayed 1 night in Aug 2022
Response from Felicia Guest Service Supervisor on Aug 16, 2022
Thank You for your feedback. All feedbacks are important to us to better serve our guests. We're glad you enjoyed your stay with us and hope to see you again. Have a great day and always stay safe!

4/10 Poor

Andrew, PAINTED POST

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Bathroom floor was greasy. No soap or shampoo in room. Toilet roller was broken. Not worth the price. Will not visit again
Stayed 1 night in Aug 2022
Response from Felicia Guest Service Supervisor on Aug 15, 2022
Thank you for your feedback. We're so sorry you didn't enjoy your stay, however we wished you would of told us this issue so that we can upgrade you to a better room. We hope you can give us another chance and visit us again. Have a great day and always stay safe!

2/10 Terrible

JoAnn

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First, there is a 100 extra charge that was surprised to me at check in. Secondly the room smelled like old cigarettes and weed. The room is also very tiny. When we came out of car there was a terrible smell in parking lot that literally made me gag.
Stayed 1 night in Aug 2022
Response from Felicia Guest Service Supervisor on Aug 8, 2022
Thank you for your feedback. All feedbacks are important to us to better serve our guests. So sorry you didn't enjoy your stay with us. However, when it comes to the Authorization of $100 please know when you make a reservation, it will let you know of the $100 hold. It is NOT a charge. It's always best to let any staff at the hotel of your stay so that we can accommodate you. Have a great day and always stay safe!

4/10 Poor

Gail

Disliked: Property conditions & facilities, room comfort
My trip was blah. The rooms are EXTREMELY small and i was told that i had one of the bigger rooms. The smell of the room was like a basement or mildew smell. My tv was fuzzy on most stations. My air conditioning vent was broken and missing a part of it.
Stayed 3 nights in Aug 2022
Response from Felicia Guest Service Supervisor on Aug 5, 2022
Thank you for your feedback. All feedbacks are important to us to help us make improvements in parts guest see most. We're so sorry you had issues with your room. We hope you can come visit us again. Have a great day and always stay safe.

10/10 Excellent

Elvan

Stayed 4 nights in Jul 2022
Response from Felicia Guest Service Supervisor on Aug 7, 2022
Thank you for your feedback. All feedbacks are important to us to better serve our guest. We're glad you enjoyed your stay with us. We hope to see you again. Have a great day and always stay safe!

6/10 Okay

Yisroel

Stayed 1 night in Aug 2022
Response from Felicia Guest Service Supervisor on Aug 7, 2022
Thank you for your feedback. All feedbacks are important to us to help us better serve our guest. We're glad you enjoyed your stay with us. We hope to see you again. Have a great day and always stay safe!

8/10 Good

Christopher

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2022
Response from Felicia Guest Service Supervisor on Aug 5, 2022
Thank you for your feedback. All feedbacks are important to us. We're so happy to know you enjoyed your stay with us. Please come visit us again. Have a great day and always stay safe!

8/10 Good

Diane

Stayed 3 nights in Jul 2022
Response from Felicia Guest Service Supervisor on Aug 3, 2022
Thank you for your feedback. Thank you for choosing our hotel as your place to stay. We are so happy to know you enjoyed your stay. We hope to see you again. Have a great day and always stay safe!

10/10 Excellent

eric

Stayed 1 night in Jul 2022
Response from Felicia Guest Service Supervisor on Aug 2, 2022
Thank you for your feedbacks. All feedbacks are very important to us so that we know where we need most improvement at. We're so glad you enjoyed your stay with us and hope to see you again. Have a great day and always stay safe!

2/10 Terrible

Malaysia

Stayed 2 nights in Jul 2022
Response from Felicia Guest Service Supervisor on Aug 2, 2022
Thank you for your feedback. All feedbacks are important to us to better serve our guests daily. We're so sorry you didn't enjoy your time at our hotel and hope you can come visit us again and give us another chance. Have a great day and always stay safe!

8/10 Good

Bernard

Stayed 1 night in Jul 2022

10/10 Excellent

Jonathan

Stayed 1 night in Jul 2022
Response from Felicia Guest Service Supervisor on Aug 1, 2022
Thank you for your feedback. All feedbacks are important to us to better serve each of our guests. We're so glad you enjoyed your stay with us and hope to see you again. Have a wonderful day and always stay safe!