I read other reviews about the slowness of the elevators, and after staying at the hotel, I can confirm they were correct. It was incredibly frustrating that there are only two small elevators, so when one is out of service, the other elevator (each elevator only fits about 8 people) gets full very quickly...so we had to keep waiting until there was space in the elevator. If you're on the 18th floor like we were, you might have to wait 30 minutes or more just to be able to get on the elevator to go down! Absolutely ridiculous.
Another complaint is that our room was for 4 people, but the room only had 1 chair, and barely any space for luggage. I expected rooms in NYC to be on the small side, but this was too small.
The positives were that the room was clean and the staff were nice.