Ratings based on 3 Verified Reviews

4.3 out of 5
5.0 Room cleanliness
4.3 Service & staff
5.0 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from VA

Mixed Review: Lovely and Lacking

Posted Apr 24, 2017 on Orbitz
Pros: Certain staff members were really kind and thoughtful. They wanted to make the experience memorable for us. That was sincerely appreciated. Thank you.
Cons: The lobby, elevators, & standard rooms are dark/ outdated like the Grand Budapest Hotel. Like walking into an old world devoid of its charm & glamour
Certain aspects of the stay were absolutely lovely, while others were lacking. Lovely- My (now) husband and I were eloping. We checked our bags and car in early, so we could prepare some last minute details. The concierge made the encounter quick and easy. We wanted to use the restroom before heading out of the hotel and were pointed in the right direction. Lacking- Then we encountered another employee of the hotel who inquired where we were heading. We explained we were checking in early and wanted to use the restroom. She then announced, "Oh you're allowed." Just a weird thing to say, coupled by the weird fact that she didn't make eye contact with us while speaking to us. It came off as really haughty. We ignored her, because we were too excited about our special day. But so rude! Lovely- Upon asking why were in the city, we informed the lady checking us in that we were eloping in just a few hours. We were offered the house car, given a bottle of Prosecco, and our dinner reservations were made for us. These were sincerely lovely gestures. Thank you to those involved! Lacking- As we prepared to check out of the hotel, we were told our car was waiting at the 58th St entrance. After about 10 minutes of waiting for our vehicle, we were told it was actually at the 57th St entrance, and left to carry our bags across the hotel. This was kind of embarrassing and left us feeling like undesired guests. Wanted to make this an annual experience, but it's not worth the $$.
Comment from Hotel Management
Apr 28, 2017 by General Manager, Hotel Management
Thank you so much for taking the time to review our hotel. We grateful for your kind notes about our staff and appreciate your candid feedback on your experience at our property. I am disappointed to hear you had a less than satisfactory experience while visiting Four Seasons Hotel New York. This was any unfortunate event and we are sorry to hear that you do not feel that we handled it in the best manner. Please feel free to reach out to me directly if you wish to discuss this incident further. We hope that you will give the Four Seasons Hotel New York another chance and we look forward to the opportunity to welcome you back soon. Best Regards, Mehdi Eftekari General Manager Four Seasons Hotel New York
5 out of 5
by Emmeline

Posted Apr 21, 2017 on Hotels
The only problem we had was that the reservation from Hotels.com did not show up in the hotel system and we had to wait on hold for 45 minutes while standing in the lobby for Hotels.com to contact the hotel and figure out what was going on.
Comment from Hotel Management
Apr 28, 2017 by Mehdi Eftekari, Hotel Management
Dear Emmeline, Thank you so much your review. I am sorry you were disappointed with your arrival experience and I apologize for any inconveniences you may have experienced. We make every effort to create a welcoming and enjoyable environment for each guest, and for families, and your feedback will only make us better. I have personally addressed your concerns, and will work towards the areas needing further refinement. I look forward to welcoming you back. Best Regards, Mehdi Eftekari General Manager Four Seasons Hotel New York
5 out of 5
by MARIELA

Hotel muy cómodo y limpio

Posted Feb 16, 2017 on Hotels
Excelente
Comment from Hotel Management
Mar 8, 2017 by General Manager, Hotel Management
Gracias por tomarse el tiempo para compartir esta crítica encantadora con nosotros. Estoy encantado de saber que tuvimos una estancia maravillosa. Espero que tengamos el placer de volver a darle la bienvenida pronto! Sinceramente, Mehdi Eftekari General Manager