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The staff was friendly and welcoming. They provided outstanding customer services and were so helpful getting cabs and helping us navigate subway routes. Absolutely amazing experience. I will stay here again.
I paid for a comfortable room and they gave me one that had a door that connected to the room next door, and you could hear all the noise that the people there made, so much so that we only spent 5 hours in the place and checked out.
This was 1 of the best hotels we’ve stayed at in New York. It’s just far enough away from the hustle and bustle, but close enough to walk to if you want some action. The rooms were spacious considering how small some of the rooms can be in New York hotels. We had three people and actually, the bedroom was completely separate from the living area where the pullout couch was for the third person so we all had privacy! I highly recommend this place, not to mention the staff were wonderful! We were treated like royalty!
I really liked it because of all the short trips and subways we took
Sarai
Stayed 3 nights in Apr 2024
Response from Social Media Support on May 9, 2024
Hi Sarai, We appreciate you taking the time to give us a fantastic rating. We can't wait to welcome you back to the Westgate New York Grand Central!Best Wishes,Social Media Support
Super staff really helpful friendly very ckean great location
PAUL ROBERT
Stayed 10 nights in Apr 2024
Response from Social Media Support on May 9, 2024
Hi Paul, We are so grateful for your 5-star review. We are so delighted to know that you enjoyed every aspect of the Westgate New York Grand Central! We can’t wait to welcome you back soon for another dream vacation. Best Wishes,Social Media Support
The room I choose reasonably priced was very cozy neat, I also loved the furnishing of the room thank you
Denie
Stayed 3 nights in Apr 2024
Response from Social Media Support on May 9, 2024
Hi Denie,Thank you for the kind rating. We’re so happy your visit at the Westgate New York Grand Central went well. We look forward to hosting you again!Best Wishes,Social Media Support
Hi Lisa, Thank you very much for your feedback and thank you for choosing the Westgate New York Grand Central. We can't wait to see you again!Best Wishes,Social Media Support
My family and I loved this property. Rooms were spacious, staff was accommodating and grand central was easily accessible.
Annie
Stayed 3 nights in Apr 2024
Response from Social Media Support on May 9, 2024
Hi Annie, We're thrilled to hear that you and your family enjoyed your stay with us! It's wonderful to know that you found the rooms spacious, the staff accommodating, and that our location made it easy for you to explore Grand Central and beyond. Thank you for sharing your feedback, and we hope to welcome you back for another fantastic stay in the future!Kind Regards,
Hi Nadia,Thank you for your feedback and thank you for staying at the Westgate New York Grand Central! We appreciate your review very much and we hope to see you soon again for another amazing experience with us.Best Wishes,Social Media Support
Excellent option for NY, very close to Grand Central Station
Ana
Stayed 3 nights in Apr 2024
Response from Social Media Support on May 9, 2024
Hi Ana, Thank you for posting such a great review on the Westgate New York Grand Central. We are thrilled to learn your time with us was splendid, and we look forward to welcoming you back soon!Best Wishes,Social Media Support
Hi Sunuk, Thank you for your rating on the Westgate New York Grand Central. We do regret to see that you did not enjoy your vacation experience. We hope to have the opportunity to welcome you for a more excellent experience soon.Best Wishes,Social Media Support
2/10 Terrible
Qiang, Los Angeles
Business traveler
Apr 21, 2024
Disliked: Staff & service
The staff is incompetent. He gave me a key to a room where another guest was staying . The other guest and I both complained to him. I told him the wake up call is at 4:30 am when I checked in. After he switched room. He forgot to put wake up call at my new room . I missed the train and spend more than 200 dollars to buy another ticket . In the morning, I called the front desk, I said I would not stay in the hotel anymore, because the hotel failed to do the wake-up call. The woman down there asked me why I would do that just because the hotel did not do the wake-up call.
Qiang
Stayed 1 night in Apr 2024
Response from Social Media Support on May 7, 2024
Hi Qiang, We sincerely apologize for the unfortunate series of events you experienced during your stay with us. It is clear we fell short in providing the quality service you deserved. The room assignment error and oversight with your wake-up call are not reflective of our standard practices, and we are deeply sorry for the inconvenience and additional costs you incurred. We understand your frustration and appreciate your decision to bring these matters to our attention. We hope to have the opportunity to regain your trust and demonstrate the high level of service we strive to provide.Kind Regards,
Hi Vickie, We appreciate you taking the time to give us a fantastic rating. We can't wait to welcome you back to the Westgate New York Grand Central!Best Wishes,Social Media Support
Beautiful large double aspect room, friendly and helpful staff, lovely relaxation and bar areas. Close to UN, Field of Light and the East River. Sunrises over the East river and reflections on buildings were spectacular.
Karen
Stayed 4 nights in Apr 2024
Response from Social Media Support on May 9, 2024
Hi Karen,We're delighted to hear that you enjoyed your stay with us! It sounds like you had a truly memorable experience, from the spacious room to the stunning views of sunrises over the East River. Our team takes great pride in providing friendly and helpful service, and we're thrilled that you felt well taken care of. Thank you for sharing your feedback, and we hope to welcome you back for another wonderful stay soon!
Hi Alecia, We are so grateful for your 5-star review. We are so delighted to know that you enjoyed every aspect of the Westgate New York Grand Central! We can’t wait to welcome you back soon for another dream vacation. Best Wishes,Social Media Support
Nice hotel. Room was small. VERY small for a large person. Water pressure in the shower was terrible! And it took minutes for the water to get hot.
Otherwise a nice place to stay.
Bruce S
Stayed 3 nights in Apr 2024
Response from Social Media Support on May 7, 2024
Hi Bruce, Thank you for sharing your experience with us. We're pleased to hear that you found our hotel to be nice overall, but we apologize for the discomfort due to the room size and the issues with the water pressure and temperature. Your feedback is invaluable in helping us improve our guest experience. We hope to have another opportunity to host you, perhaps in one of our larger rooms for a more enjoyable visit.Kind Regards,
Hi Christina, We appreciate your 5-star rating very much. We hope to see you again very soon for a relaxing stay at the Westgate New York Grand Central!Best Wishes,Social Media Support
6/10 Okay
Raed
Traveled with family
Apr 18, 2024
Liked: Cleanliness, staff & service, amenities
The hotel certainly is a great location in the city. The room was very small and tight. Very tiny walking space around the bed. The water in the shower has very weak pressure.
Raed
Stayed 3 nights in Apr 2024
Response from Social Media Support on May 7, 2024
Hi Raed, Thank you for taking the time to share your feedback. We're glad you enjoyed our central location, but we're sorry to hear that other aspects of your stay did not meet your expectations. We appreciate your comments on the room size and shower pressure, as they help us identify areas for improvement. We hope to have the opportunity to welcome you back for a more comfortable and satisfying experience.Kind Regards,
I had a great experience at this property. The staff was amazing, and it was super clean. It was also away from all of the hustle and bustle but still within walking distance for just about everything you would need. Really great property. Will definitely stay here again.
Jaida
Stayed 3 nights in Apr 2024
Response from Social Media Support on May 8, 2024
Hi Jaida, We're thrilled to hear that you had a fantastic experience at our property! Thank you for your kind words about our amazing staff and the cleanliness of our facilities. We're delighted that our location offered you a peaceful retreat from the hustle and bustle while still being conveniently close to everything you needed. We can't wait to welcome you back for another wonderful stay!Kind Regards,
Definitely would stay here again! Hotel was well maintained, comfortable accommodations and accessibility to Grand Central was a 6min walk.
Amber
Stayed 4 nights in Apr 2024
Response from Social Media Support on May 8, 2024
Hi Amber, Thank you for your fantastic review! We're thrilled to hear that you enjoyed your stay and found our hotel well-maintained with comfortable accommodations. Our proximity to Grand Central Station is indeed convenient, and we're glad you found it easily accessible. We can't wait to welcome you back for another enjoyable stay in the future!
Hello,We are beyond delighted to see you gave us a 5-star rating. We can't wait to welcome you back to the Westgate New York Grand Central!Best Wishes,Social Media Support
Hi Jossette, Thank you for the kind rating. We’re so happy your visit at the Westgate New York Grand Central went well. We look forward to hosting you again!Best Wishes,Social Media Support
I really liked the hotel. Relatively quiet for NYC and the bed was very comfortable.
Glenn
Stayed 1 night in Apr 2024
Response from Social Media Support on May 8, 2024
Hi Glenn, Thank you for your wonderful review! We're delighted to hear that you enjoyed your stay with us and found our hotel relatively quiet for NYC. It's great to know that you found the bed very comfortable. We hope to welcome you back again soon for another enjoyable stay! Kind Regards,
This hotel was beautiful! Good walking distance from time square and a few nearby dining options. My stay here was pretty much perfect!
The only comment I have is in regard to the AC unit in my room. I noticed that as it turned on/off to regulate the temperature, it made a loud noise that alarmed me often.
Besides this very minor flaw, I enjoyed my time and I would definitely visit again!
Aniah
Stayed 3 nights in Mar 2024
Response from Social Media Support on May 8, 2024
Hi Aniah, Thank you for your glowing review! We're thrilled to hear that you found our hotel beautiful and conveniently located near Times Square and dining options. We're delighted that your stay was pretty much perfect! Your feedback regarding the AC unit is noted, and we apologize for any inconvenience caused. We'll be sure to address this issue promptly. We can't wait to welcome you back for another enjoyable stay in the future!Kind Regards,
Hi Maggie, We are beyond delighted to see you gave us a 5-star rating. We can't wait to welcome you back to the Westgate New York Grand Central!Best Wishes,Social Media Support
Booked this hotel for a weekend in the city and had a great experience! My group utilized the free bag drop that the hotel offered since our transportation into the city arrived a few hours before our check-in. We had the king-suite room and it was great. Everything was clean and we had no issues. The location was also great, just a few blocks from the Chrysler building and Grand Central station. I will definitely be checking availability here again next time I am in the city!
Emma
Stayed 2 nights in Mar 2024
Response from Social Media Support on May 8, 2024
Hi Emma, Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience during your weekend in the city. It's fantastic to know that our free bag drop service was helpful for your group, and that you enjoyed your stay in our king-suite room. We take pride in maintaining cleanliness and ensuring a hassle-free experience for our guests. Our central location near iconic landmarks like the Chrysler Building and Grand Central Station is indeed a plus point. We can't wait to welcome you back next time you're in the city! Safe travels until then!Kind Regards,
10/10 Excellent
Gonzalo
Traveled with family and small children, Traveled with family
Hi Gonzalo, We appreciate your 5-star rating very much. We hope to see you again very soon for a relaxing stay at the Westgate New York Grand Central!Best Wishes,Social Media Support
8/10 Good
Maressa
Apr 14, 2024
Maressa
Stayed 1 night in Apr 2024
8/10 Good
Alyssa
Apr 13, 2024
Liked: Staff & service
Alyssa
Stayed 5 nights in Apr 2024
Response from Social Media Support on May 8, 2024
Hi Alyssa, We sincerely appreciate you taking the time to rate your experience with us, and we are glad it was fantastic! We hope to see you again at the Westgate New York Grand Central very soon. Best Wishes,Social Media Support
I have stayed a the Westgate 3 times in the last year. The rooms are great. Since this is a renovated old hotel, each room is unique not cookie cutter like many new hotels. The staff is friendly and accommodating. On my most recent stay my room was at the back of the hotel so there was very little street noise. I will definitely be back.
Jerome
Stayed 14 nights in Mar 2024
Response from Social Media Support on May 8, 2024
Hi Jerome, Thank you so much for your continued loyalty to Westgate and for sharing your experiences. We're delighted to hear that you appreciate the unique charm of our renovated rooms and the friendly, accommodating service from our staff. It's great to know that your most recent room provided a quiet retreat from street noise, adding to the comfort of your stay. We're thrilled that you'll be returning, and we look forward to welcoming you back soon!Kind Regards,
Stayed here for a first trip staying in NYC. Excellent access to bus, subway, dining, attractions. We weren’t in the hotel much, but the bed was comfortable and staff at the front desk and bellman were extremely kind.
Kira Lea
Stayed 4 nights in Apr 2024
Response from Social Media Support on May 8, 2024
Hi Kira,We're thrilled to hear that you enjoyed your first trip to NYC and your stay with us! It sounds like our convenient location and comfortable accommodations suited your needs perfectly. Thank you for highlighting our friendly staff - we'll be sure to pass along your kind words. We hope to welcome you back for another memorable stay soon!
Lovely hotel with nice staff
Clean
Close to Attractions
Ade
Stayed 4 nights in Apr 2024
Response from Social Media Support on May 8, 2024
Hi Ade, Thanks for visiting the Westgate New York Grand Central! We are so glad you had an incredible stay, and we look forward to hosting you again in the future. Best Wishes,Social Media Support
10/10 Excellent
Nowayrah
Apr 12, 2024
Nowayrah
Stayed 2 nights in Apr 2024
Response from Social Media Support on May 8, 2024
Hi Norwayrah, Thank you for your 5-star rating on the Westgate New York Grand Central. We are thrilled to know you enjoyed a fantastic stay. We would love another opportunity to host you again. Best Wishes,Social Media Support
Very friendly staff and our room was very clean and looked great. The location was accessible to many things and the subway.
Javier
Stayed 5 nights in Apr 2024
Response from Social Media Support on May 8, 2024
Hi Javier, Thank you for your kind review! We are thrilled to hear that you found our staff friendly and your room clean and well-appointed. It's also great to know that our location provided you with convenient access to local attractions and the subway. We look forward to welcoming you back for another enjoyable stay!Kind Regards,
Hi Charles, Thank you for your rating on the Westgate New York Grand Central! We are glad to see your stay was excellent and we invite you to visit us again in the future. Best Wishes,Social Media Support
10/10 Excellent
C
Apr 10, 2024
Liked: Cleanliness, staff & service
All
C
Stayed 1 night in Apr 2024
Response from Social Media Support on May 7, 2024
Hi C, Thank you for your 5-star rating on the Westgate New York Grand Central. We are thrilled to know you enjoyed a fantastic stay. We would love another opportunity to host you again. Best Wishes,Social Media Support
8/10 Good
Sonya, Toronto
Apr 10, 2024
Sonya
Stayed 2 nights in Apr 2024
10/10 Excellent
Maria
Apr 10, 2024
Great staff, I traveled with my elderly mother and all team members very attentive and helpful. Wished there were more places to eat closer or on prem. Will be back
Maria
Stayed 3 nights in Apr 2024
Response from Social Media Support on May 8, 2024
Hi Maria, Thank you for sharing your experience with us! We're delighted to hear that our staff was attentive and helpful during your stay, especially in accommodating the needs of your elderly mother. We appreciate your feedback regarding dining options and will consider this as we strive to enhance our guests' experiences. It’s great to know you're planning to return, and we look forward to welcoming you back soon!Kind Regards,