Ratings based on 3,684 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
89% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
3.9 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

Delivers value, won't disappoint

Posted Sep 28, 2016
Pros: location, staff, amenities
Location: perfect to visit Times Square day or night, Rockerfeller Center, and near subway station.
Great hotel, excellent location and staff ready to accommodate you. I asked for a room change to avoid the generator noise, and I was given a better room.
5 out of 5
by A verified traveler

bathroom shower

Posted Sep 26, 2016
Pros: very comfortable, clean, central'
Cons: please fix the ability to change the water temperature in the shower.
we were unable to select the temperature of the shower. The dial only made the water stronger or weaker, the temp stayed the same which was a little too hot.
Comment from Hotel Management
Sep 27, 2016 by John S. , Hotel Management
Hello, Thank you very much for your recent stay at Hotel Mela and for taking the time to share your experience with the online community. We are thrilled that we provided a PERFECT experience and exceeded your expectations in all areas. Thank you for your feedback about the shower, it;s quite clear the mixing valve needs to be replaced. We do apologize for any and all inconvenienced this caused. We do hope and trust this experience makes you a loyal guest of Hotel Mela whenever your travels bring you to NYC. Thanks again for your feedback and we wish you all the best!
5 out of 5
by A verified traveler from Milano

Ottimo hotel a due passi da Times Square

Posted Sep 26, 2016
Hotel in ottima posizione per visitare NY, a 100 m da Times Square e dalla metropolitana. Ottima zona ricca di ristoranti e locali. Personale hotel gentile e disponibile,stanza sufficientemente grande per un soggiorno di 2 persone per 7 notti, letto comodo e pulizia ottima. Consigliato per un'ottima vacanza a NYC.
4 out of 5
by A verified traveler from S

Close to Times Square

Posted Sep 25, 2016
We choose Mela hotel due its location. It is close to Times Square and the theater district. The subway is only a block away as well as bus stops. The Good Morning America studio is on the corner and you can see celebrities as they leave the studio. The downside is that there is no ice machine and you need to call the desk for that service which has a hefty fee. Also you cannot use the refrigerated mini bar for your own personal use. I was going to put a yogurt in it for the next morning, but if you move anything, you will be charged as it is computerized. All in all it is a nice hotel.
Comment from Hotel Management
Sep 26, 2016 by John S. , Hotel Management
Hello Judy, Thank you for your recent stay at Hotel Mela, we're thrilled that you chose to stay with us over the many, many hotels in the Times Square neighborhood. In addition, thank you for taking the time to share your very positive experience with us and the online community. The Hotel Mela building was erected in 1933, not as a hotel, so retro-fitting ice machines would be a cost-prohibitive project, nor do we have the square footage to accommodate this. We would like to correct you, there is absolutely NO fees associated with having ice delivered to your room. We do look forward to welcoming you back to Hotel Mela in the near future and thank you in advance for recommending us to your friends, family and colleagues. Thanks again and all the best!
4 out of 5
by A verified traveler from novara

Hotel in posizione comoda per Midtown e metro

Posted Sep 25, 2016
Pros: Personale ben disposto ad accogliere le tue richieste
All'arrivo ci avevano data una stanza poco spaziosa e rumorosa per via dei condizionatori, ma alla mia rimostranza mi è stata cambiata senza difficoltà con una decisamente migliore di nostro gradimento con un bel lettone King size.
4 out of 5
by A verified traveler

Great

Posted Sep 25, 2016
It was a great location, we picked the best hotel for us. We walked everywhere plus took the subway for places that were a further distance and had no problem at all
Comment from Hotel Management
Sep 25, 2016 by John S. , Hotel Management
Hello, Thank you for your recent stay at Hotel Mela, we're thrilled that you chose to stay with us over the many, many hotels in the Times Square neighborhood. In addition, thank you for taking the time to share your very positive experience with us and the online community. Thank you as well for your very generous comments about our location; hopefully the service delivery and the comfort and cleanliness of the hotel was just as positive! We do look forward to welcoming you back to Hotel Mela in the near future and thank you in advance for recommending us to your friends, family and colleagues. Thanks again and all the best!
5 out of 5
by A verified traveler from new york

Nice hotel, really close to times square

Posted Sep 25, 2016
The hotel was lovely, a great price for such a good location! The staff were very helpful.
Comment from Hotel Management
Sep 25, 2016 by John S. , Hotel Management
Hello, Thank you very much for your recent stay at Hotel Mela and for taking the time to share your experience with the online community. We are thrilled that we provided a PERFECT experience and exceeded your expectations in all areas. Your additional comments about the great location and service delivery by our team members is much appreciated! We do hope and trust this experience makes you a loyal guest of Hotel Mela whenever your travels bring you to NYC. Thanks again for your feedback and we wish you all the best!
4 out of 5
by A verified traveler from m

Great location

Posted Sep 24, 2016
Nice hotel. Very close to Times Square and 5th avenue.
Comment from Hotel Management
Sep 25, 2016 by Edward M, Hotel Management
Hello, Thank you for your recent stay at Hotel Mela, we're thrilled that you chose to stay with us over the many, many hotels in the Times Square neighborhood. In addition, thank you for taking the time to share your very positive experience with us and the online community. We do look forward to welcoming you back to Hotel Mela in the near future and thank you in advance for recommending us to your friends, family and colleagues. Thanks again and all the best!
3 out of 5
by A verified traveler

Posted Sep 23, 2016
Good base right off Times Square but that's about the only positive thing to say about it
Comment from Hotel Management
Sep 23, 2016 by John S. , Hotel Management
Hello, Please accept our apology for managing to ever-so-slightly meet your expectations. Our goal is to exceed all guest expectations and clearly this was not the case based on your feedback and experience. Rather surprising that you only found the location of the hotel to be the only highlight. We remain in suspense about what was so poor about your experience! We would kindly request that you do consider staying with Hotel Mela in the future and we will ensure your next experience with us is far different and much improved, than your last. Thank you for sharing your feedback with the online community and we do look forward to recovering you to be a loyal guest of Hotel Mela!
3 out of 5
by A verified traveler from V

Posted Sep 22, 2016
Posizione buona ma camera piccola senza hall è piccola reception Costi aggiuntivi che expedia non comunica per esempio una camera vendita a 276 dollari a notte raddoppia al momento del pagamento
Comment from Hotel Management
Sep 23, 2016 by John S. , Hotel Management
Ciao eva, Grazie mille per il vostro recente soggiorno all'Hotel Mela e per condividere la vostra esperienza con la comunità online. Mentre ci sarebbe piaciuto ricevere le vostre risposte e di apprendimento su un ottimo e / o esperienza perfetta, siamo consapevoli delle carenze che hanno reso il vostro media esperienza. Prendiamo molto sul serio questo e si sono impegnati a risolvere tutte le sfide e le opportunità in modo efficiente, nel tentativo di assicurarsi che non ripresentarsi. Facciamo la speranza e la fiducia che i vostri piani di viaggio futuri a NYC COMPRENDONO Hotel Mela in modo che possiamo veramente dimostrare quello che un grande albergo questo è! Grazie ancora e tutto il meglio!