In-room safe, desk, iron/ironing board, free WiFi
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Reviews of Red Lion Inn & Suites Brooklyn

2.5 out of 5
Red Lion Inn & Suites Brooklyn
279 Butler Street, Brooklyn, NY

Reviews

7.0

Good

Rating 10 - Excellent. 67 out of 364 reviews" "
Rating 8 - Good. 143 out of 364 reviews" "
Rating 6 - Okay. 94 out of 364 reviews" "
Rating 4 - Poor. 34 out of 364 reviews" "
Rating 2 - Terrible. 26 out of 364 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

7.2/10

Property conditions & facilities

Reviews

8/10 Good

d, San Francisco, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location close to subway, and staff were for most part very nice. Breakfast included is nice option. There was flooding one night above our floor (we were on 3rd), so our neighboring room had to be disturbed for emergency repairs to be made -- from about 2am into the next day -- to our floor and, presumably, to others, including the lobby ceiling. But let's assume that was a one-off.
Stayed 3 nights in Jul 2018

2/10 Terrible

Verified traveler

Disliked: Staff & service
No room for my booking
I was told to go to a different hotel two blocks away. No advance notice about the hotel I booked being not able to accommodate my stay. Very strange without any real explaination on why it happened. The hotel I was directed to was even less helpful.
Stayed 5 nights in Jun 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
they change me to holiday inn express
the stay in the holiday inn was great! they change because they were full
Stayed 2 nights in Jul 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is no longer a hotel. It is a Homeless Center. DO NOT BOOK this Hotel! We booked this hotel months ago and no one ever emailed or contacted us that it was no longer open to the public. It is a Homeless Center.
Stayed 7 nights in Jun 2018

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
This hotel is now a flop house
This hotel had been sold 3 weeks prior to our arrival and we didn't even get an email about this. We had to check in at this now flop house and then travel about a mile to a Holiday Inn. The girl on the desk was very helpful but I am not amused that we had to find out about this when we got there. Some friends who were meeting us the next day also had to check in there despite being accommodated in the Holiday Inn. Very, Very poor service from Expedia.
Stayed 6 nights in Jun 2018

8/10 Good

Tommy, new Zealand

Liked: Cleanliness, staff & service, room comfort
Transferred to holiday Inn express
We got transfer to holiday Inn express Was in great location Easy access to train Food Nice clean hotel Good value Nice staff
Stayed 2 nights in Jun 2018

2/10 Terrible

Betsy Baer

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
OVERBOOKED OUR ROOM! Nowhere to stay!!!
TERRIBLE!!!!!!! DO NOT STAY HERE! We had booked our double room MONTHS in advance, but when we arrived they were “overbooked”. There wasn’t a single manager on site, the woman at the front desk had only been working there for a week, and she had no idea how to fix the problem. She kept calling her boss on her cell phone to try and get the situation resolved, but the manager wasn’t helpful and refused to speak with us or come in to work to remedy the situation. We asked if there were ANY rooms available, and the desk stated that they were actually NEGATIVE a room, and that one of the rooms was out of order. They called the Holiday Inn Express to see if they could send us to them, and then told us that WE would have to order AND PAY FOR a taxi to another hotel! We asked for a refund, as we WEREN’T going to be staying in the hotel because they had overbooked our room, and the hotel refused. They stated that if we wanted a refund we would have to accept a SINGLE BED room, that they were pretty sure hadn’t been cleaned, and that if we took the dirty room we would only get a 25% refund OF THE FIRST NIGHT! Once the Holiday Inn Express called back, The Red Lion receptionist paid a cab driver OUT OF HER OWN POCKET, because the hotel refused to cover our relocation, to get us to the other hotel.... Where we were put in the very last room they had open, with a door that WOULDN’T LATCH CORRECTLY. Not only was our reservation not honored, our safety was put at risk. Disgusted.
Stayed 3 nights in May 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
The Red Lion Inn & Suites Was A Good Hotel. The Moop
Stayed 2 nights in May 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel for price.
It isn’t easy to find a hotel for under $200 in Brooklyn that is still nice. The only thing missing was a microwave. I was happening to have one cause I stayed multiple days and I wanted to save on food. But besides that...obviously small issue...the hotel was great for its price.
Stayed 1 night in May 2018

8/10 Good

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend at Red Lion
Did not realize parking was extra,that is not standard procedure at other hotels I had stayed before in that area of Brooklyn.Also unaccostomed to the security charges, but don’t mind providing we do get it back as promised. Did not like the random 33$ charge that appeared on my credit card that I need to call the hotel about,no idea why I was charged that. The bed was super comfortable,as well as the bedding and pillows. Bathroom nice size,clean,and loved the bath products. The coffee in the dining room,available 24/7,was delicious. The food included in the free breakfast the usual boring selections,some muffins or danish would have been appreciated. Area of Brooklyn hotel in has lots of places in walking distance nearby,including subway stop and Barclays Center. Area immediately surrounding hotel a bit shabby with empty lots around,warehouses,and a lot of litter. All the staff at the hotel were most kind,no complaints there.
Stayed 2 nights in May 2018

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Room comfort
The room I stayed in was TINY. not comfortable for 3 people. the service was great but after a few days, you start to feel claustrophobic
Stayed 7 nights in May 2018

6/10 Okay

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2018

6/10 Okay

Verified traveler

Liked: Staff & service
Stayed 1 night in May 2018

8/10 Good

Amy, Manchester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I miss the bed and pillows already
The hotel itself was nicely decorated, the bed was amazing and the bathroom was nice. The rooms weren’t massive but do look like the pictures and there was enough room for 2 people for a week without feeling on top of each other. There’s a small wardrobe for your clothes and lots of plug sockets - even some USB outlets which is good if you don’t have many American adaptors. Staff were all very helpful, we were able to leave our suitcases on the last day as we didn’t fly until late in the evening. The only issue we faced was that the corridor and lift especially smelled like weed every so often which was off-putting. The distance to the subway station was good, around 10 minutes and you could be in Manhattan within 30, however this did get a bit tiring after staying in New York for a week. If you don’t mind the travelling then you will be just fine. The area itself is fine, we never had any problems however it is quite industrial with graffiti around but we felt perfectly safe walking back late at night.
Stayed 7 nights in May 2018

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2018

2/10 Terrible

Josephine

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
HORRIBLE!!!
I booked 1 first floor room for my sister, husband & myself (avg $225/night x 4 nights), and 2 additional sixth floor rooms for our four sons and 2 of their wives (avg $209/night x 2 nights) to attend our father/grandfather’s wake/funeral. While the rooms are small, but mostly clean, the breakfast selections decent, and (most) staff are great, the location is horrible - filthy, noisy, and dangerous. The door & window in our room were irreparably ajar at the top corner, the only elevator was out of order for over 12 hours one day & again for a little while the next day. The only ATM machine was out of order both times my sister tried to use it. What appeared to be non-guests are allowed to sit out front and roam the inside (especially stairwell), and are constantly being escorted out, arguing and fighting out front. Guests cannot sit out front to smoke without being asked for cigarettes. My oldest son rode down in the elevator with a man blatantly conducting a drug deal via telephone, and my youngest son was approached twice by a man telling him what drugs he was selling. On our last night there we were informed by a reliable source that the hotel is occupied by recently-released, homeless convicts. NEVER AGAIN!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The receptionist was awesome she even offered us a
That room that we had was really up to par I asked if all the rooms was designed as the one I stayed in the answer was some of room that I stayed in there would be one on each floor don’t know how all the I have the rooms look like but I’m sorry for the one I had with the Jacuzzi
Response from Souley S on May 5, 2018
Hello David, Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We will be sure to let the staff know, how she made an impact during your stay. We hope to welcome you back to the hotel soon! Thank you

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Response from Souley S on May 5, 2018
Dear guest. Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Thank you

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Make sure that hotel bath towels don't jave stain on them. Other then that nice place to stay.
Stayed 1 night in Apr 2018
Response from Hotel Staff on Apr 29, 2018
Dear Guest, Thank you for your positive comments and I am pleased that you had a good stay overall. However, I apologize for the inconveniences that you experienced during your stay and don't hesitate to call me to share more information and I will try my best to rectify the situation. Thanks!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel personnel were very accommodating. Room a bit tight, but we were up and about everyday. Breakfast area was nice size, could always find a seat, and staff there to refill coffee and food items. Floor occasionally noisy, but manageable. Would stay again.
Response from Hotel Staff on Apr 27, 2018
Dear Guest, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

6/10 Okay

Verified traveler

Disliked: Cleanliness
Watch out....
The hotel is listed as a Red Lion Inn however, there were tenants in the same building and on google maps it’s not listed as a hotel. There was a large amount of trash outside, and our vent to the air conditioner kept blowing dust out. They have us another room in which the bathtub was not clean. Things could be better but details were missed.
Response from Hotel Staff on Apr 29, 2018
Dear Guest, We appreciate you taking the time to provide us with such candid feedback of your stay. I am very sorry to hear that your stay did not meet expectations. Please email us with a phone number or email address so our Hotel Manager can discuss your issues personally.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Everything was amazing except for the WiFi. The Wi-Fi was weak and inconsistent. Overall I would stay there again.
Response from Joseph Galeon Front Desk Manager on Apr 10, 2018
Thank you for your positive comments and I am pleased that you had a good stay overall.However, I apologize for the inconvenience you experienced during your stay. We will make sure to address this with our Internet provider.

8/10 Good

Haze, Middletown NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice quiet hotel.
Needed a place to stay the nite. I have used this location several times. Its my stay of choice
Stayed 1 night in Apr 2018
Response from Joseph Galeon, Front Desk Manager on Apr 10, 2018
Haze, I am delighted to hear that we have been part of so many journeys that you've taken. I hope that you will stay with us several times more on your next trips. Our staff are always ready to welcome you. Thank you for your loyalty and trust.

6/10 Okay

Bruno, Montreal

Disliked: Staff & service, property conditions & facilities, room comfort
Hotel in Brooklyn
Hotel in Brooklyn, 10 minutes walk to Barclays Center subway station. Poor and non-organized staff. Horrible sound isolation in the bedroom.
Stayed 3 nights in Mar 2018
Response from Stein on Mar 26, 2018
Bruno: I am happy that you shared your thoughts about your stay. It is never our intention to hinder our guests from having a peaceful, restful and enjoyable stay. I am terribly sorry that the sound issues and disorganized staff prevented this for you. We will most definitely use your comments to improve on this experience moving forward. Once again, thanks so much for staying with us and for this very helpful review. Steinmann B. Dean Guest Service Supervisor

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was a good value for the price. The room was spotless and the bed was comfortable. A good shower with plenty of hot water. Left before the breakfast was being served, but coffee was available around the clock.
Response from Stein on Mar 25, 2018
Thanks, Richard, for taking some time out to give us your feedback here. I am thrilled that you enjoyed your stay, the spotless room, comfortable bed, a good, hot shower and the around-the-clock coffee. I really hope that we will be seeing you again soon. Best wishes, Steinmann B. Dean Guest Service Supervisor

4/10 Poor

Kalpana

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2018
Response from Stein on Mar 17, 2018
Kalpana: Thank you for giving us this review. I see that you gave us a low rating which stands out because it means that there were aspects of your stay that you didn't find up to par. Please feel free to share with us those specific areas in which we missed the mark so that we may improve. I am very sorry that we did not provide you with the spectacular stay we aim for. Again, thank you very much for giving us this review. Best regards, Steinmann B. Dean Guest Service Supervisor

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Room comfort
You get what you pay for.
The hotel is in a pretty sketchy area. The breakfast was not ready at 6:30 am. The hotel appears to contract rooms to the city or something. Random “security” people were seen but only on second floor.
Stayed 4 nights in Mar 2018
Response from Stein on Mar 14, 2018
Thank you for staying with us and for giving us this review. It sounds like you were unhappy with a few aspects of your stay, namely the area and the late start of Breakfast. We try our best to ensure exceptional guest satisfaction. I am very sorry that we did not start Breakfast on time. There are so many good options available and I can imagine how disappointing a late start was to your plans for the day. Our hotel is located in a still-developing neighborhood that's commercial, industrial and residential so this transition does catch some by surprise. However, we have found no incidents where guests experienced any compromises to their safety on their way to or from the hotel. Again, I am sorry that we were unable to wow you as is our goal. I hope that you will give us another chance to do so. Best wishes, Steinmann B. Dean Guest Service Supervisor

10/10 Excellent

Raysa N. , Puerto Rico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Accesible Hotel with confortable beds
Had a great experience! Has close subways stations that you can take to New York City. Uber is really helpful for near by restaurants and malls.
Stayed 5 nights in Feb 2018
Response from Jaz on Mar 8, 2018
Dear Raysa, Thank you for taking the time to share your feedback with us. I am truly so glad to hear your experience here with us was a pleasurable one. We take great pride in serving our guests the best way we can with exceptional service. If you are ever in the area again, please feel free to reach out to us. We look forward to seeing you again in the near future. Kind Regards, Jaz Velasquez Guest Service Supervisor

10/10 Excellent

Imani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service
The manger Jaz was very nice and understanding I will be staying there again when I visit again
Response from Stein on Feb 26, 2018
Imani: Thank you for giving us your feedback. It is very important to us. I am happy that our manager, Jaz, could offer you the care and understanding we aim to give all of our guests. I hope that we see you again sometime soon. Best wishes, Steinmann B. Dean Guest Service Supervisor

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
First room had a flooded bathroom. Next room was next to the over stuffed dumpster. Do better.
Stayed 2 nights in Feb 2018
Response from Jaz on Feb 24, 2018
Dear Guest, Thank you for sharing your thoughts with us as they make us better serve our guest. I am very sorry to hear that your stay at the hotel was not up to par and for the inconveniences, you had experienced during your stay with us.This is very disappointing to hear, but we hope you give us another chance to make it up to you. Kind Regards, Jaz Velasquez Guest Service Supervisor

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
meh hotel close to lots of good stuff
The hotel is comfortable and safe but nothing special. The beds were comfortable and it was reasonably quiet.
Stayed 1 night in Feb 2018
Response from Jaz on Feb 22, 2018
Dear Guest, Thank you for taking time to share your valuable feedback.We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area again soon, don't hesitate to call us. Kind Regards, Jaz Velasquez Guest Service Supervisor

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
It was ok
Juccuzi could've been better. Stains was on the floor Soap Could've Smelled Better! Breakfast Was Okay. Could've Had More
Stayed 1 night in Feb 2018
Response from Jaz on Feb 16, 2018
Dear Guest, We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that you were not satisfied with the quality of some of our amenities and we will take into consideration your suggestions. We do hope to see you again in the near future. Kind Regards, Jaz Velasquez Guest Service Supervisor

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Good location in Brooklyn. Room is clean. The only pb was the difficulty to connect to internet. Almost time impossible, and when it was, so slow than you cannot even respond to a mail.
Stayed 3 nights in Feb 2018
Response from Jaz on Feb 12, 2018
Dear Guest, Thank you for taking the time to share your feedback with us. I am happy to hear that we were able to make your stay a comfortable and enjoyable one. We do apologize for the inconvenience it may have bought due to difficulty connecting to the internet, I understand the frustration it may bring especially when trying to communicate via email or work. We appreciate your feedback on things like this as it makes us aware of what we can do to improve and better serve our guests. We look forward to seeing you again in the near future. Kind Regards, Jaz Velasquez Guest Service Supervisor

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice little cozy room
nice little cozy room, great staff. Close location to mall and other areas. I would certainly recommend the hotel for anyone heading in the area
Stayed 2 nights in Feb 2018
Response from Jaz on Feb 13, 2018
Dear Guest, Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care! Kind Regards, Jaz Velasquez Guest Service Supervisor

4/10 Poor

Sophia

Liked: Cleanliness
Disliked: Staff & service
Hate the service
The TV wasn't working when I call the lobby they send a guy with a very bad attitude I said he can't fixed it
Stayed 2 nights in Feb 2018
Response from Stein on Feb 13, 2018
Sophia: Thank you very much for this review. Having a bad attitude and not being able to resolve an issue beyond your satisfaction are not virtues we encourage or set out to display to any of our guests. For your experience, I am truly sorry that we let you down. Ours is an environment with which we want you to feel comfortable and free to voice your concerns, have them heard eagerly and resolved diligently. Please do try us again. I am confident that you will see improvement. Wishing you well, Steinmann B. Dean Guest Service Supervisor

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2018
Response from Stein on Feb 13, 2018
Anonymous: We thank you so much for giving us this review. You gave us a 4 out 5 stars which means that we almost completely wowed you. Although our goal is to give superior service to each of guests every single time, we know that sometimes we fall short. Please, by all means, feel free to share the ways in which you feel that we might improve. We would very much like to work on these things in hopes of getting a perfect 5 out of 5 from you during your next visit. I sincerely hope that you will come again. Best regards, Steinmann B. Dean Guest Service Supervisor

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little hotel! Front desk very helpful
Orbitz did not send the hotel my information although they sent me a confirmation. Jaz at the front desk was very helpful in straightening it out. The orbitz person was confused. Their mistake was irritating and sucked up a half hour after a long days drive but Red Lion was professional and efficient. I'll definitely be back.
Stayed 1 night in Feb 2018
Response from Stein on Feb 9, 2018
Thank you, Diana, for staying at our hotel! I am so sorry to hear about the issue with Orbitz, but I am elated that we were able to get things all sorted out for you. Jaz is very patient and understanding so I know that you were looked after very well in this matter. I trust that you will stay with us again in the very near future. We would love to have you. Sincerely, Steinmann B. Dean Guest Service Supervisor

8/10 Good

Verified traveler

Liked: Staff & service
Stayed 1 night in Jan 2018
Response from Stein on Jan 31, 2018
Anonymous: Thank you for giving us a positive review. I hope that you will come and stay with us again soon! Best regards, Steinmann B. Dean Guest Service Supervisor

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities
Location location location
15 minute walk to most of the good stuf but located in a very sketchy area.
Stayed 1 night in Jan 2018
Response from Stein on Jan 18, 2018
Thank you for staying at the Red Lion Inn and Suites Brooklyn and for taking the time to give us your feedback. I'm sorry that you felt ill at ease in the neighborhood. We work hard to make our guests feel at home and comfortable especially since we're wedged between where the commercial, industrial and residential all meet. Because we feel OK about coming in daily, we want you to feel this way also. I am happy to hear that you found our property conveniently located to shops, eateries and the metro. It's a big help having access to such options when you're away from home. I hope that we will see you again soon. Best regards, Steinmann B. Dean Guest Service Supervisor

4/10 Poor

Juan

Disliked: Staff & service
Front desk employee needs to go
Front desk employee was no help at all, older male the female was very nice but the male clearly did not want to work there. I was over booked the room I paid for was taken and they had to downgrad me. Instead of helping me the employee refused too and told me it was my problem. Attitude was disgusting.
Stayed 1 night in Jan 2018
Response from Stein on Jan 22, 2018
Juan: Thank you for sharing your thoughts with us. I am very sorry to hear that we downgraded you and did not offer assistance. This is not at all what our goal is for Guest Relations at the Red Lion Inn and Suites Brooklyn. It seems that we ruined what was supposed to be an enjoyable time in Brooklyn for you. I am very sorry about these inconveniences. Best regards, Steinmann B. Dean Guest Service Supervisor

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Property conditions & facilities
It was only ok. The lobby is small. The device is sub par. Very little lounge space. Feels like a cheap hotel. Close to nice streets but not on a good street.
Stayed 6 nights in Dec 2017
Response from Stein on Jan 8, 2018
I appreciate your feedback very much and thank you for choosing to stay at our hotel. We are definitely not going for a cheap feel, but this is unfortunately the impression we left on you. For that I am truly sorry. We work hard at making our cozy spaces feel large in warmth and hospitality. I really hope that we can have another chance in the near future to improve on your impression of us in a major way. Best wishes! Steinmann B. Dean Guest Service Supervisor

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel stay
Overall pretty good stay, room was clean.
Stayed 1 night in Jan 2018
Response from Stein on Jan 8, 2018
I am so happy to hear from you and see that yours was a pretty good stay. Cleanliness is a huge deal for us and the fact that you found the room clean confirms what we're trying to do. Please do come again and tell your family and friends about our nice and comfortable hotel in the Gowanus area of Brooklyn. Warm regards, Steinmann B. Dean Guest Service Supervisor

10/10 Excellent

Cherelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The jetted tub was sooo relaxing & the king bed was awesome !! Will be staying here again with hubby
Stayed 1 night in Jan 2018
Response from Stein on Jan 8, 2018
Cherelle: I am glad that we could accommodate you and provide the level of service we did. Our King beds are very comfortable indeed. It looks like you occupied one of our Jacuzzi rooms, which are in high demand. Now you see why. Thank you very much for the excellent rating. I hope to see you the next time you're there. Please be sure to let us know that you're back. Best wishes, Steinmann B. Dean Guest Service Supervisor

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t stay at Red Lion
Did not stay. We arrived at this property in a sketchy neighborhood at 10pm. Front desk clerk never greeted me, never spoke, and never looked me in the eye UNTIL I balked at the $75 “refundable security deposit” he finally told me was required. Nowhere in my booking documentation was this deposit mentioned. I asked if he could provide notice in writing that this deposit was refundable, and he said flat out no. He was so rude, the property seemed so unsafe, that I decided to leave, told him so, and walked out the door, aware that I’d just lost my non-refundable one-night fee. But, it gets worse. I drove home 4 hours, only to find out that he charged my credit card the $75 security deposit!!
Stayed 1 night in Dec 2017
I am very sorry to hear about your experience upon your arrival to the hotel. You felt uneasy in the neighborhood in which our property is located and unacknowledged by our Guest Service Agent. Believe it or not, the neighborhood is quite safe. I can see how a warm welcome would have helped to make you feel more at ease. It is not our goal to come across as crass or not be forthcoming about any additional holds or fees that the Red Lion Inn and Suites Brooklyn requires. I am sorry that your card was charged $75.00 and we'll be happy refund that charge for you. Please feel free to reach out to me at the hotel. Best wishes, Steinmann B. Dean Guest Service Supervisor

8/10 Good

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central, clean and comfortable.
I was in town for work in the Financial District in Manhattan. I love Brooklyn, and this hotel is in a convenient location just a couple blocks from Park Slope's 5th Ave (great restaurants and shops) and Downtown Brooklyn, and just a couple subway stops from Wall St in Manhattan. Full hot breakfast was appreciated, but it was your typical hotel grossness. There's a great espresso spot just a block away ("9th St. Espresso"). Street parking isn't bad. I found a spot on the same block and didn't have to move my car for the two nights I was there. Room was clean, modern, and small. Bed was very comfortable. Overall, good spot for the price.
Stayed 2 nights in Dec 2017
Response from Stein on Dec 30, 2017
Thanks for the positive feedback, Tom! I too love Brooklyn and I am very happy that our property is located in the heart of the thriving and ever-changing Gowanus area. Our goals to provide you with clean, modern, safe accommodations and a full, diverse Breakfast are especially important to us. I trust that we'll be seeing more of you soon. Best wishes, Steinmann B. Dean Guest Service Supervisor

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Red Lion Inn
The Red Lion Inn was comfortable, it had a nice breakfast included. There were a couple minor complaints, the biggest being that wi-fi didn't work in the room I was in, but in most of the rest of the hotel. People working there were friendly and helpful. It's a bit of a walk to the Subway and to the Barclays Center..
Stayed 3 nights in Dec 2017
Glenn: I am happy to be able to read your review. I am very sorry about the WiFi issues you had at the hotel. In this day and age, that's quite an inconvenience. People want to be and stay connected...especially to loved ones. We've been working closely with our IT team on improving in this area so that guests such as yourself can enjoy such amenities. I am happy to hear that you found the breakfast enjoyable and the staff helpful. I truly hope we get to see more of you in the near future. Thank you very much for your feedback. Best regards, Steinmann B. Dean Guest Service Supervisor

8/10 Good

Shawn

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2017
Shawn: I very much appreciate you giving us your rating. We want that to be a 5 out of 5 stars. You can definitely help us to achieve that by sharing your feedback and elaborating on what you liked AND disliked about your stay. This way, we can continue to improve. I hope that you'll come back. Best regards, Steinmann B. Dean Guest Service Supervisor

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good reasonably priced place
Great value for money, not a long walk from Barclays Centre. Nothing bad to say about hotel room, exactly as expected for star rating.
Stayed 2 nights in Nov 2017
Dear Traveler, Thank you for your review and for choosing our hotel. We are pleased to hear you enjoyed all the amenities our hotel has to offer. I'm happy that you enjoyed your stay and we look forward to having you again in the near future. Kind Regards, Jaz Velasquez Guest Service Supervisor

8/10 Good

K, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A comfortable stay
I saw on the review some saying the area was scary. It is, but it's typical for New York. My friends from N.Y. thought the neighborhood looked fine, so depending on where you are from and what you are used to is how comfortable you will feel with this location. The room was clean and the heat/a.c. worked good. The walls are a bit thin, but they was no out of control loud guests , so we were fine. We enjoyed the free breakfast with pre made cheese omelette, waffles and other assorted breakfast foods. The staff was great and extremely helpful.
Stayed 1 night in Dec 2017
Response from JAZ on Dec 16, 2017
Dear K, Thank you for taking the time to share your thoughts with us.I am very happy to hear that our staff made you feel at home. This is really one of the things that we try to maintain in our hotel.I am also pleased to hear all the amenities we have to offer were to your satisfaction. Again, we thank you for your feedback as this is what makes us better for our guests. We hope to see you again in the near future. Kind Regards, Jaz Velasquez Guest Service Supervisor

8/10 Good

Craig

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Review of red Lion Inn Brooklyn
My stay was okay however all of the rooms need refrigerator. Everything else was excellent.
Stayed 1 night in Oct 2017
Dear Craig, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. We look forward to having you with us again. Kind Regards, Jaz Velasquez Guest Service Supervisor