This hotel use to be our favorite hotel because of the service and cleanliness. Our 3 day stay was unsatisfactory 1.The bed was not on the rails correctly and I ran my shin into the bed bracket that was under the bed skirt. I Called the front desk explained what happened and a maintenance man came and was very concerned that the bed could of seriously injured someone, he fixed the bed and he would file a report. 2. the person who do room maintenance, we arrived to find trash left on the floor, and who ever made our beds twice did not care about doing their job properly, our personal pillow was on the floor, a 5 year old could of made the beds better. I took pictures because I couldn’t believe a Hampton Hotel would find this acceptable. 3. Checking out I explained to the front desk woman about our room and the incident and I would be doing a survey, she said, do a review. She than said, I needed to fill out an accident report, and I asked for the forms. She said, I needed to fill out with her and it will take some time. I said, I needed the forms and we needed to leave on time. She was very rude and aggressive. I said, you need to just check on your room people to insure the beds are correctly made on the frame, and show them how to make a bed and I walked away. The quality of service we pay to stay at Hampton /Hilton product hotels is no longer there, their standards are no longer friendliness, cleanliness, and professionalism to serve the customer.
