I made my booking through Expedia, paid in advance and received a confirmation. As I was arriving in the early morning, I notified the hotel (twice) in advance via Expedia and I can see that both messages were read. On arrival however there was no room available and no offer to help find alternative accommodation, despite it being 04:00 in the morning. Luckily for me, I was visiting at they invitation of the Government and had a protocol officer from the Ministry of Foreign Affairs with me who did find me a room. Most travellers would not have this luxury and without his help I would have been left on the unwelcoming, unlit and, frankly, dangerous, streets of Niamey. Subsequently, the whole of the next morning was spent on the 'phone to Expedia - who were unable to resolve the issue of the original booking, or find me an alternative, so again I was left to my own devices. Deeply unimpressed!