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Reviews of Hotel Marques De Cima

2.5 out of 5
Hotel Marques De Cima
Av. Alvaro Obregon # 2024, Col. Jardines de Kalítea, Nogales, SON

Reviews

8.2

Very Good

Rating 10 - Excellent. 184 out of 417 reviews" "
Rating 8 - Good. 141 out of 417 reviews" "
Rating 6 - Okay. 53 out of 417 reviews" "
Rating 4 - Poor. 19 out of 417 reviews" "
Rating 2 - Terrible. 20 out of 417 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Fátima Guadalupe

Stayed 1 night in Mar 2024
Response from Director Asistente on Apr 24, 2024
Hola Srta. Fátima,Nos da un enorme gusto saber que su satisfacción fue completa durante su visita al Hotel Marques De Cima. Agradecemos se haya tomado unos momentos para compartir su opinión con nosotros y con esta comunidad de viajeros. Esperamos poder atenderle nuevamente en su próximo viaje a Nogales.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice and professional service
Stayed 1 night in Mar 2024
Response from Director Asistente on Mar 26, 2024
Hola Sr. Jose,Nos da un enorme gusto saber que su satisfacción fue completa durante su visita al Hotel Marques De Cima. Agradecemos se haya tomado unos momentos para compartir su opinión con nosotros y con esta comunidad de viajeros. Esperamos poder atenderle nuevamente en su próximo viaje a Nogales.

2/10 Terrible

gabriel

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Director Asistente on Feb 8, 2024
Hello Mr. Gabriel,Thank you for taking a moment to rate us. We found your review a bit odd since you did not show up to your reservation and left us wondering how you based your review. If you can give us more insight, we would appreciate it.

2/10 Terrible

Angelica

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Director Asistente on Feb 5, 2024
Hola Sra. Angelica,Lamentamos que su experiencia no haya sido lo que esperaba. Agradecemos se haya tomado unos momentos para compartir su experiencia con nosotros y con esta comunidad de viajeros. Nos hubiera encantado saber mas detalles de su experiencia

6/10 Okay

Sureshraja

Business traveler
Disliked: Property conditions & facilities, room comfort
Noisy hotel
Very noisy not able sleep. Only positive i can say is
Stayed 3 nights in Jan 2024
Response from Director Asistente on Jan 28, 2024
Hola Sr. Sureshraja,Lamentamos que su experiencia no haya sido lo que esperaba. Agradecemos se haya tomado unos momentos para compartir su experiencia con nosotros y con esta comunidad de viajeros.

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is always clean and everyone is very friendly!
Stayed 1 night in Jan 2024
Response from Director Asistente on Jan 10, 2024
Hola Sra. Mary,Nos da un enorme gusto saber que su satisfacción fue completa durante su visita al Hotel Marques De Cima. Agradecemos se haya tomado unos momentos para compartir su opinión con nosotros y con esta comunidad de viajeros. Esperamos poder atenderle nuevamente en su próximo viaje a Nogales.

8/10 Good

Leobardo

Stayed 1 night in Dec 2023
Response from Director Asistente on Dec 19, 2023
Hola Sr. Leobardo,Nos da un enorme gusto saber que su satisfacción fue buena durante su visita al Hotel Marques De Cima. Agradecemos se haya tomado unos momentos para compartir su opinión con nosotros y con esta comunidad de viajeros. Esperamos poder atenderle nuevamente en su próximo viaje a Nogales.

10/10 Excellent

Jhan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Director Asistente on Feb 5, 2024
Hola Sr. Jhan,Nos da un enorme gusto saber que su satisfacción fue completa durante su visita al Hotel Marques De Cima. Agradecemos se haya tomado unos momentos para compartir su opinión con nosotros y con esta comunidad de viajeros. Esperamos poder atenderle nuevamente en su próximo viaje a Nogales.

8/10 Good

James

Stayed 1 night in Dec 2023
Response from Director Asistente on Dec 5, 2023
Hola Sr. James,Nos da un enorme gusto saber que su satisfacción fue buena durante su visita al Hotel Marques De Cima. Agradecemos se haya tomado unos momentos para compartir su opinión con nosotros y con esta comunidad de viajeros. Esperamos poder atenderle nuevamente en su próximo viaje a Nogales.

6/10 Okay

Claudia

Traveled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2023
Response from Director Asistente on Nov 27, 2023
Hola Sr. Claudia,Agradecemos se haya tomado unos momentos para compartir su opinión con nosotros y con esta comunidad de viajeros. Esperamos poder atenderle nuevamente en su próximo viaje a Nogales.

8/10 Good

Dahlia

Traveled with family
Liked: Property conditions & facilities, room comfort
good
Stayed 1 night in Nov 2023
Response from Director Asistente on Nov 27, 2023
Hola Srta. Dahlia,Nos da un enorme gusto saber que su satisfacción fue buena durante su visita al Hotel Marques De Cima. Agradecemos se haya tomado unos momentos para compartir su opinión con nosotros y con esta comunidad de viajeros. Esperamos poder atenderle nuevamente en su próximo viaje a Nogales.

8/10 Good

Robert

Liked: Property conditions & facilities
Very convenient since I was traveling by bus and station is next door. But no restaurant available and had to cross a very busy street. They do have delivered food from various restaurants though. I was just in a hurry. Staff service is totally excellent.
Stayed 1 night in Nov 2023
Response from Director Asistente on Nov 8, 2023
Hola Sr. Robert,Nos da un enorme gusto saber que su satisfacción fue casi completa durante su visita al Hotel Marques De Cima. Agradecemos se haya tomado unos momentos para compartir su opinión con nosotros y con esta comunidad de viajeros. Esperamos poder atenderle nuevamente en su próximo viaje a Nogales.

8/10 Good

YAO J CHANG

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service
My neighbors kept talking in the hallway and were super loud. I called the front desk. They talked to our neighbors but they were still talking super loud in the hallway. They front desk gave us another room in a different floor. Good service!
Stayed 2 nights in Nov 2023
Response from Director Asistente on Nov 8, 2023
Hola Sra. Chang,Nos da un enorme gusto saber que su satisfacción fue completa durante su visita al Hotel Marques De Cima. Agradecemos se haya tomado unos momentos para compartir su opinión con nosotros y con esta comunidad de viajeros. Esperamos poder atenderle nuevamente en su próximo viaje a Nogales.

8/10 Good

Jeffrey

Traveled with family
Liked: Amenities
You need to like hills or stairs to climb! Staff is great!
Stayed 1 night in Oct 2023
Response from Director Asistente on Nov 8, 2023
Hola Sr. Jeffrey,Nos da un enorme gusto saber que su satisfacción fue casi completa durante su visita al Hotel Marques De Cima. Agradecemos se haya tomado unos momentos para compartir su opinión con nosotros y con esta comunidad de viajeros. Esperamos poder atenderle nuevamente en su próximo viaje a Nogales.

2/10 Terrible

Moysey

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like it at all
Stayed 1 night in Aug 2023
Response from Director Asistente on Oct 30, 2023
Hello Mr. Moysey,We are sorry you did not enjoy your stay. We thank you for giving us the opportunity to serve you and for taking a moment to share your experience.

10/10 Excellent

Mario

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really liked the service for the price.
Stayed 2 nights in Oct 2023
Response from Director Asistente on Oct 24, 2023
Hola Sr. Mario,Nos da un enorme gusto saber que su satisfacción fue completa durante su visita al Hotel Marques De Cima. Agradecemos se haya tomado unos momentos para compartir su opinión con nosotros y con esta comunidad de viajeros. Esperamos poder atenderle nuevamente en su próximo viaje a Nogales.

10/10 Excellent

MIGUEL A

Stayed 1 night in Oct 2023
Response from Director Asistente on Oct 17, 2023
Hola Sr. Miguel,Nos da un enorme gusto saber que su satisfacción fue completa durante su visita al Hotel Marques De Cima. Agradecemos se haya tomado unos momentos para compartir su opinión con nosotros y con esta comunidad de viajeros. Esperamos poder atenderle nuevamente en su próximo viaje a Nogales.

10/10 Excellent

Mauricio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Director Asistente on Sep 25, 2023
Hola Sr. Mauricio,Nos da un enorme gusto saber que su satisfacción fue completa durante su visita al Hotel Marques De Cima. Agradecemos se haya tomado unos momentos para compartir su opinión con nosotros y con esta comunidad de viajeros. Esperamos poder atenderle nuevamente en su próximo viaje a Nogales.

10/10 Excellent

Maria Guadalupe

Stayed 2 nights in Sep 2023
Response from Director Asistente on Oct 17, 2023
Hola Sra. Maria Guadalupe,Nos da un enorme gusto saber que su satisfacción fue completa durante su visita al Hotel Marques De Cima. Agradecemos se haya tomado unos momentos para compartir su opinión con nosotros y con esta comunidad de viajeros. Esperamos poder atenderle nuevamente en su próximo viaje a Nogales.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Director Asistente on Sep 11, 2023
Hola Sr. William,Nos da un enorme gusto saber que su satisfacción fue completa durante su visita al Hotel Marques De Cima. Agradecemos se haya tomado unos momentos para compartir su opinión con nosotros y con esta comunidad de viajeros. Esperamos poder atenderle nuevamente en su próximo viaje a Nogales.

6/10 Okay

Carmen

Stayed 1 night in Sep 2023
Response from Director Asistente on Oct 17, 2023
Hola Srta. Carmen,Nos da un enorme gusto saber que disfruto su visita al Hotel Marques De Cima. Agradecemos se haya tomado unos momentos para compartir su opinión con nosotros y con esta comunidad de viajeros. Los comentarios de nuestros clientes nos ayudan bastante para alcanzar los niveles de servicio que buscamos conseguir.Esperamos poder atenderle nuevamente en su próximo viaje a Nogales.

10/10 Excellent

Blanca

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Services they offer were great clean room
Stayed 1 night in Aug 2023
Response from Director Asistente on Aug 28, 2023
Hola Srta. Blanca,Nos da un enorme gusto saber que su satisfacción fue completa durante su visita al Hotel Marques De Cima. Agradecemos se haya tomado unos momentos para compartir su opinión con nosotros y con esta comunidad de viajeros. Esperamos poder atenderle nuevamente en su próximo viaje a Nogales.

8/10 Good

Victor my

Stayed 1 night in Aug 2023
Response from Director Asistente on Aug 28, 2023
Hola Sr. Victor,Nos da un enorme gusto saber que su satisfacción fue completa durante su visita al Hotel Marques De Cima. Agradecemos se haya tomado unos momentos para compartir su opinión con nosotros y con esta comunidad de viajeros. Esperamos poder atenderle nuevamente en su próximo viaje a Nogales.

8/10 Good

Alejandra

Liked: Cleanliness, staff & service, property conditions & facilities
Good, close to places we like to eat
Stayed 1 night in Jul 2023
Response from Director Asistente on Jul 28, 2023
Hola Srta. Alejandra,Nos da un enorme gusto saber que su satisfacción fue buena durante su visita al Hotel Marques De Cima. Agradecemos se haya tomado unos momentos para compartir su opinión con nosotros y con esta comunidad de viajeros. Esperamos poder atenderle nuevamente en su próximo viaje a Nogales.

4/10 Poor

Mia

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Camas muy pequeñas y no tienen plancha las tienes k rentar
Stayed 1 night in Jul 2023
Response from Director Asistente on Aug 28, 2023
Hola Srta. Mia,Contamos con distintas categorías de habitaciones incluyendo la categoría confort en donde no es necesario rentar ninguno de los servicios. Le recomendamos reservar una de estas en su siguiente visita. Gracias por compartir su experiencia con nosotros y con esta comunidad de viajeros.

4/10 Poor

Jose

Liked: Staff & service
Disliked: Property conditions & facilities
Water run out in the morning, and they weren't understandable to bring xtra pillows and blankets
Stayed 2 nights in Jul 2023
Response from Director Asistente on Jul 11, 2023
Hello Jose,We are sorry your experience was not what you expected. There was a power outage in a section of the city at midnight that lasted about 5 hours and that stopped our water pumping system, we apologize for the inconvenience, but it was a situation tat was out of our control. We have no housekeeping service during the evenings and that could have been a reason for not being able to provide you with extra pillows and blankets.

10/10 Excellent

Alejandro

Stayed 1 night in Jul 2023
Response from Director Asistente on Jul 28, 2023
Hola Sr. Alejandro,Nos da un enorme gusto saber que su satisfacción fue completamente satisfactoria durante su visita al Hotel Marques De Cima. Agradecemos se haya tomado unos momentos para compartir su opinión con nosotros y con esta comunidad de viajeros. Esperamos poder atenderle nuevamente en su próximo viaje a Nogales.

10/10 Excellent

Ana

Stayed 1 night in Jun 2023
Response from Director Asistente on Jul 13, 2023
Hola Srta. Ana,Nos complace haya sido satisfactoria su visita en el Hotel Marques De Cima. Agradecemos se haya tomado unos momentos para calificarnos y compartir su experiencia con nosotros y con esta comunidad de viajeros. Esperamos poder atenderle nuevamente en su siguiente viaje a Nogales.

10/10 Excellent

Norma

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very good place
Stayed 1 night in Jun 2023
Response from Assistant Director on Jun 9, 2023
Hello Mrs. NormaThank you for taking a moment to review your experience in our hotel. Our customer feedback is the most important and reliable source of data to implement the correct strategies to fully satisfy our guests. We appreciate your review. Hope we can serve you again in the near future.

10/10 Excellent

Flor

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Director Asistente on Jun 7, 2023
Hola Sra. FlorNos complace saber que disfruto de su visita al maximo. Agradecemos se haya tomado unos momentos para compartir su opinión con nosotros y con esta comunidad de viajeros. La retroalimentación de nuestros huéspedes es la herramienta mas valiosa que tenemos para poder alcanzar el nivel de servicio que deseamos alcanzar. Esperamos poder tener la oportunidad de atenderle nuevamente en el futuro.

8/10 Good

Alan

Liked: Cleanliness, staff & service
Bueno para una noche de paso, comodidad normal por el precio
Stayed 1 night in May 2023
Response from Director Asistente on Jun 7, 2023
Hola Sr. AlanAgradecemos se haya tomado unos momentos para compartir su opinión con nosotros y con esta comunidad de viajeros. La retroalimentación de nuestros huéspedes es la herramienta mas valiosa que tenemos para poder alcanzar el nivel de servicio que deseamos alcanzar. Esperamos poder tener la oportunidad de atenderle nuevamente en el futuro.

8/10 Good

Joan

Traveled with group, Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Staff only speaks spanish but very nice. No elevator with lots of uphill walking and stairs. No ice machines but did have filtered water jug stations on every level by the stairs, with new paper cups for easy fill
Response from Director Asistente on May 21, 2023
Hello Mrs. Joan,Thank you for taking a moment to review your experience in our hotel. Our customer feedback is the most important and reliable source of data to implement the correct strategies to fully satisfy our guests. We appreciate your review. Hope we can serve you again in the near future.

8/10 Good

Joan

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service
Even though the staff was very nice amd tried their best to accommodate my needs, not one employee spoke English, which being only minutes from the border i thought or would assume someone would speak basic English on staff. Still very professional and kind people!
Stayed 1 night in May 2023
Response from Director Asistente on May 17, 2023
Hello Mrs. Joan Thank you for taking a moment to share with us and with this travel community your experience. We are glad to know that your experience was a pleasant one. We try to constantly have an English-speaking person at the front desk, but we do not always succeed. Our management staff however is English speaking for any emergency situations or out of the ordinary cases. Thank you for your feedback and we hope to have ab opportunity to serve you again in the future.

8/10 Good

Joan

Traveled with partner
Liked: Cleanliness, staff & service
Staff only speaks Spanish but did their best to be professional and help me. Very sweet front desk lady's, especially Ana!
Stayed 1 night in May 2023
Response from Director Asistente on May 17, 2023
Hello Mrs. Joan Thank you for taking a moment to share with us and with this travel community your experience. We are glad to know that your experience was a pleasant one. We try to constantly have an English-speaking person at the front desk, but we do not always succeed. Our management staff however is English speaking for any emergency situations or out of the ordinary cases. Thank you for your feedback and we hope to have an opportunity to serve you again in the future.

8/10 Good

Joan

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service
Only spoke spanish, that close to border i thought 1 person on staff would speak English but still staff was very nice and accommodate my daily needs
Stayed 1 night in May 2023
Response from Director Asistente on May 17, 2023
Hello Mrs. JoanThank you for taking a moment to share with us and with this travel community your experience. We are glad to know that your experience was a pleasant one. We try to constantly have an English-speaking person at the front desk, but we do not always succeed. Our management staff however is English speaking for any emergency situations or out of the ordinary cases. Thank you for your feedback and we hope to have ab opportunity to serve you again in the future.

10/10 Excellent

Sandra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Director Asistente on May 3, 2023
Hola Srta. Sandra,Nos da un enorme gusto saber que su satisfacción fue completa durante su visita al Hotel Marques De Cima. Agradecemos se haya tomado unos momentos para compartir su opinión con nosotros y con esta comunidad de viajeros. Esperamos poder atenderle nuevamente en su próximo viaje a Nogales.

10/10 Excellent

Juvencio

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Director Asistente on Apr 25, 2023
Hola Sr. Juvencio,Nos alegra enormemente que su estancia haya sido de su completa satisfacción. Agradecemos se haya tomado unos momentos para compartir su experiencia con nosotros y con esta comunidad de viajeros.

6/10 Okay

Connie

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Not Pleased
We needed a King bed but the only offerings were for Double bed so to get my discount through Hotels.com I reserved the Double room. I asked at reception to upgrade and although there were only 6 or 7 autos parked they said no King beds available. My husband is 6'4" and needs the extra space. Room smelled like Raid cockroach spray. I am allergic and coughed all night. The many people in room next to us talked all night and we couldn't sleep. It was clean but bedding is really out dated or over used. We had stayed before and got a King room. Not pleased this time around.
Stayed 1 night in Mar 2023
Response from Director Asistente on Mar 30, 2023
Hola Sra. Connie,Agradecemos se haya tomado unos momentos para compartir plenamente su experiencia con esta comunidad de viajeros. Las experiencias de nuestros huéspedes enriquecen el conocimiento nuestro y el de nuestros clientes y nos ayudan a tomar mejores decisiones respectivamente. Esperamos poder atenderle nuevamente en su siguiente viaje por nuestra ciudad. Fue un placer atenderle y le deseamos felices viajes.

10/10 Excellent

Julieta

Traveled with family
Liked: Cleanliness, property conditions & facilities
Satisfechos con la estadía de este fin de semana. Lo único que miro es que no hay shampoo en el baño , el que está parece para lavar las manos.
Stayed 2 nights in Mar 2023
Response from Director Asistente on Mar 16, 2023
Hola Srta. Julieta,Nos alegra enormemente que su estancia haya sido de su completa satisfacción. Agradecemos se haya tomado unos momentos para compartir su experiencia con nosotros y con esta comunidad de viajeros.

10/10 Excellent

Arco

Business traveler, Traveled with partner
Liked: Cleanliness, property conditions & facilities
I arrived at window of front desk, no one was there
Stayed 1 night in Feb 2023
Response from Director Asistente on Feb 6, 2023
Hola Srta. Arco,Nos alegra enormemente que su estancia haya sido de su completa satisfacción. No hay problema con haber dejado al llave en la ventanilla a su salida. Agradecemos se haya tomado unos momentos para compartir su experiencia con esta comunidad de viajeros.

8/10 Good

Isac

Stayed 1 night in Feb 2023

8/10 Good

Guadalupe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2023

8/10 Good

Isac

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2023

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022
Response from Director Asistente on Jan 9, 2023
Hola Srta. Marie,Agradecemos se haya tomado un momento para calificar su experiencia en el Hotel Marques De Cima. Los comentarios de nuestros clientes nos ayudan enormemente a poder correctamente dirigir nuestros esfuerzos y de mejor manera alcanzar nuestras metas de servicio. Nos complace que su estancia haya sido de su completo agrado y esperamos poder tener la oportunidad de atenderle nuevamente en su siguiente viaje a esta ciudad. Mientras tanto le deseamos felices viajes y un próspero año nuevo.

6/10 Okay

WILLIAM

Ok
Stayed 2 nights in Dec 2022
Response from Assistant Director on Dec 12, 2022
Hello Mr. William,Thank you for taking a moment to rate your experience with us and with this travel community. Our guest feedback helps us achieve our service goals and help other travels valuable information to plan their trips. We hope to have an opportunity to serve you again in your next visit.

8/10 Good

Lilia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2022

10/10 Excellent

Joaquin

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is always clean. The staff is very respectful and polite.
Response from Assistant Director on Nov 9, 2022
Hello Mrs. Mary,Thank you very much for taking a moment to rate us and share your comments. Our gueste input is of greta value to us.

6/10 Okay

Raymundo

Business traveler
Liked: Staff & service
Stayed 1 night in Oct 2022
Response from Director Asistente on Oct 31, 2022
Hola Sr. Raymundo,Agradecemos se haya tomado un momento para calificarnos. La retroalimentación de nuestros clientes es de gran ayuda para nosotros.

10/10 Excellent

Christopher

Stayed 1 night in Oct 2022
Response from Assistant Director on Oct 27, 2022
Hello Mr. Christopher,Thank you very much for taking a moment to rate us and share your comments. Our gueste input is of greta value to us.