Ratings based on 721 Verified Reviews

4.2 out of 5
82% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from Canada

BEWARE: Unauthorized (fraud?) charge after I left

Posted Sep 20, 2017
Cons: Get an internal audit to identify their "problem" about credit card info management.....
2 days after I left this hotel (business travel, stayed 2 days in Aug.), I got an unauthorized charge for nearly $200 from this hotel. Since my stay/reservation was PREPAID through Expedia, they only took my card for possible incidentals, which I did not got/used any (I was at work all the time and did not eat or got anything from the hotel). No food, no nothing, only my PREPAID room. Just got my credit card statement and see the hotel charged me nearly $200, 2 days after I left and was back to Canada. This is either their system error, or a fraud? (you know, an employee charges your card and then "reimburse" themselves in cash....seen it, know people that got fraud this way). Call the hotel Manager (Lanna) and the call was "shady", took minutes to "booth her computer" and then called me back later on to confirm my prepaid reservation was all paid for and good from Expedia and no other charges seen, She asked me for my credit card number and expiration date to "search"...I told her I was cautious since the situation and was not very helpful. Called bank to report unauthorized charge and potential fraud. My recommendation: DO NOT stay at this hotel and DO NOT give them your credit card.... they have problems to solve.....
5 out of 5
for Everyone
by A verified traveler from Bronx, NY

Beautiful Hotel

Posted Sep 7, 2017
Pros: free breakfast, happy hour and the amazing comfort of the room and beds
Cons: NONE
Location: Crane's Roost park is beautiful, and there are plenty of places to eat and shop.
From my early check-in to the atmosphere, this was a fantastic hotel. Not only are all the employees very pleasant and always helpful but the hotel is beautiful, clean and very comfortable. The beds are heaven, it was great to have a living room and bar area and the view all around was spectacular. Lauren at the front desk and the manager, who's name I didn't get were very accommodating and friendly. The made to order breakfast was amazing and the two-hour happy hour every evening was a special treat. Even though this hotel costs more than the others around, it was worth every penny for the amenities received. I will definitely be back.
5 out of 5
for Everyone
by A verified traveler

Clean comfortable and good location

Posted Aug 31, 2017
Staff was excellent and accommodating. Nice park and walking area with activities nearby. Hotel has been renovated and updated appropriately. I always enjoy the managers reception in the evening and the prepared breakfast in the morning. Various dining options available within the hotel or within short walking distance. Price can fluctuate dramatically depending on events in the area.
4 out of 5
for Everyone
by A verified traveler from AR

Good hotel for 1 night

Posted Aug 11, 2017
Pros: Lots of space in the room to include dinning-table
Cons: It's a bit on the older side but still nice.
Location: Lots of restaurants near by. Close to SFB airport
Plenty of room for 2 adults and 2 kids. Pullout couch was a bit was a bit old but kids didn't mind. Plenty of restaurants near by. 20 minutes from Sanford airport.
3 out of 5
by A verified traveler

Had to switch rooms

Posted Jul 17, 2017
Rooms were old and dirty. Clean in staff was insufficient. I had to switch rooms because of the grime and lack of care put into maintaining the first room I stayed at.
3 out of 5
for Everyone
by A verified traveler from Bella Vista, AR

Needs updating

Posted Jul 4, 2017
The facility itself is nice but the rooms need to be updated. Drains were clogged and rust spots on shower curtain rod. Some of the basic things need to be paid attention too.
2 out of 5
by A verified traveler

Posted Jul 1, 2017
Checking in the counter had no knowledge of where the crystal ballroom was...i had to ask some ladies at the bar...they were nice and told where it was...also the reservationist said the shuttle van only goes a 3 mile radius...i wont stay here again
5 out of 5
by Wayne

Nice Place To Stay

Posted Jun 22, 2017 on Hotels
Nice rooms, Omaha Steakhouse inside the facility was good, and provided a hot breakfast instead of the traditional garbage at most hotels.
4 out of 5
by douglas

This traveler left a rating score only Posted Jun 22, 2017 on Hotels
3 out of 5
by Isabel

Great location...

Posted Jun 19, 2017 on Hotels
Nice hotel...great breakfast...great location walking distance to a lot of places...only complaints are: Pool needs to be heated, it is an indoor pool and it was really too cold to get in. The sauna did not work very well...got warm but not hot.