Thank you for taking the time to share your valuable feedback. We are very sorry for the inconvenience you experienced with us. Please know that this is not the typical standard our guests can expect, and when issues occur, we make every effort to resolve them quickly and efficiently. We made our local team aware of all your concerns, and we will follow up with our Home Owner Association, which manages the facility, to ensure that all this information has been addressed. Our team states that the internet was a resort-wide issue with the snow that weekend. All the other issues have been noted and are on their list to be updated, and they will fix the issues. We will continue to work with both our local staff and the homeowner to make improvements to this home, and we hope you will give us a second chance to impress you.

Eric, thank you for sharing your experience, we're pleased that the location of our home served you well! That said, we apologize for the tub not draining properly and the local manager has assured us that this has been addressed. We truly enjoyed having you as our guest and we hope to have the opportunity to host you again.

Thank you for providing us with this valuable feedback. We are so glad that you had a wonderful time at our beautiful home. We apologize for the issues that you encountered with check-in and checkout times. Please know that we outline both times in our listing for our guests to be aware of prior to booking. These times are in place so that we can ensure our team has plenty of time to clean the home, as well as allow the home to have some breathing time between each guest's stay. We appreciate your understanding of this policy and hope to host you again soon.