Northern Rivers Town Houses

"The room was not properly cleaned and, in all likelihood, had not been for some time. Shards of broken glass were scattered around on the floor, shower cubicle was very slippery as had not been properly cleaned beyond a cursory wipe-over. Somehow the front desk staff were critical of US for not notifying them earlier - not a very friendly or empathetic response."

"Very disappointed with this stay and would not return. The property advertised staffed reception from 2pm onwards and optional contactless check-in/check-out. We arrived around 4:45pm and reception was unattended, with no contactless check-in available. I instead had to call a phone number taped to the reception door for someone to attend. The room also did not match the listing in several significant ways. The “king room” was not a true king bed but two single beds pushed together. The room advertised a balcony, however the room provided was ground floor with only a sliding glass door. Mobile key entry was advertised but a physical key was provided instead. The room itself was poorly maintained. The mattresses were extremely uncomfortable, there was only a top sheet on the bed with no quilt or blankets, and the bathroom appeared to have black mould issues with an old mouldy shower curtain instead of the glass screen shown in photos. The shower plumbing made loud banging noises and the hot water became dangerously hot almost immediately. The fridge was switched off, unstable, and had damaged seals. The TV was very slow and did not include the advertised premium channels. The room was also clearly not soundproof as advertised, as noise from nearby guests could easily be heard throughout the night. Overall, the room did not match the advertised listing and raised genuine cleanliness, maintenance, and safety concerns."

"Clean room and amazing staff. Fantastic little overnight stay"

"Rosie at the front desk was lovely. A great place stay in Byron bay close to everything "

"When checking in the lady was busy on the phone and asked her husband to attend to me, unfortunately another guest (who apparently is a regular) came in and was attended to before me. I was upset by this. The room was clean but the toilet seat did not stay up whilst using it."

"We didn’t use the pool The room was clean but the sound on the tv in the bedroom would go loud then soft and the one blanket that we had to use because we were cold could have been in use since world war 2. It was hard! the chairs on the verandah were unusable. Big splits right down the middle. Wouldn’t go to Mantra again."

"Nice place. Friendly staff."

"They absolutely tick all the boxes 10/10. Management and staff . Rooms, facilities, cleanliness, location. Value for money. And just the way it operates making it so easy and pleasant for the customer. I have travelled extensively and this hotel impressed me . I would highly recommend it . "

"We booked a superior king room and it felt like a cell. The only window looked at a grey wall 2m away. Very limited natural light. When I sat on the bed I sank down and nearly sat on the floor. The room also smelt quite funky and the bathroom smelt of wee. There was a large stain on the carpet as you entered the room. We also could not stream anything from my phone and I was told it was my phone's problem - never had a problem anywhere else. Having said that it was in the perfect position for the beach, shops and eateries!"